Hotellit lähellä
United Center,
Chicago

Miinukset: I wish there would have been a meal included with the flight.

Plussat: Crew was great, everything was timely and efficient.

Plussat: In general everything is very good- clean, professional, friendly.

Miinukset: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Plussat: The price

Miinukset: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Plussat: Flight attendants were courteous and efficient, boarding flowed smoothly.

Miinukset: Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste.

Miinukset: This flight was delayed 5 and a half hours and did not arrive into Chicago until almost midnight.

Plussat: never happened

Plussat: Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!

Miinukset: I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck.

Miinukset: Boarding was crazy. Could not everyone in the gate area.

Miinukset: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Plussat: Planes were on time and connections made.

Miinukset: One bag delayed as not put on flight and food could be better.

Plussat: The crew tried to be helpful but were equally frustrated with the ground crew.

Miinukset: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Plussat: The crew was good and the seats were fine.

Miinukset: It was a short flight but it would have been nice to have a glass of water.

Plussat: Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service.

Miinukset: The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience.

Plussat: Boarding was seemless and nice

Miinukset: There was a delay which was communicated, inflight entertainment could have been better

Plussat: Seats were comfortable and the crew was great.

Miinukset: While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times.