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Plussat: We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Plussat: People are friendly Restaurant is very good Design is current Beds are comfortable

Miinukset: air conditioning unit in room was loud

Plussat: Very hospitable. Staff very forthcoming. Nice space!

Plussat: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Miinukset: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Plussat: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Miinukset: nothing!

Plussat: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Miinukset: Nothing!

Plussat: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Plussat: comfy bed, great location, nice lobby.

Miinukset: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Miinukset: Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.

Plussat: Fantastic location, outstanding room. Would go back in a minute.

Plussat: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Miinukset: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Plussat: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Plussat: Housekeeper she come by 8 am to wake up this is the only bed thing !!!

Plussat: Love the rooms and the views!

Plussat: The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel.

Miinukset: The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.

Plussat: Great valet peopl, n customer service .. tj was awesome help..

Miinukset: We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.

Plussat: The architecture was the primary reason I choose the Dana hotel.

Miinukset: I could hear a party going on in the room across the hallway, obviously very annoying at 10:30pm when i'm trying to sleep. When I complained the desk staff responded by telling me the noise complaint policy and that it may take a while for them to deal with the noise since the "partiers" have rights too. They weren't apologizing and they treated me like I was being difficult. What is difficult about expecting a hotel room to be place suitable for sleep? It took them over 15 minutes and 2 trips to the lobby to make things right but only after the concierge stepped in to offer an apology and an upgraded room away from the noise. He was the only one that appeared to have any hospitality training. They should hire more employees like him. Ultimately Chicago has so many hotel options, I can't see a reason to stay at Dana again.

Plussat: Great room. Great location.

Plussat: I liked the room and the view

Miinukset: I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed

Plussat: Staff was very nice and accommodating. The rooms were great and comfortable.

Plussat: The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.

Plussat: Nice front desk staff and security cool there it's a club inside

Miinukset: Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls

Plussat: Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party

Plussat: The room was great! Much bigger than we expected, and had a nice sitting room and desk area in addition to the (very comfortable!) bed. Neat rooftop lounge, great place to go grab a drink and enjoy the view. Staff was very friendly, and you absolutely can't beat the location.

Miinukset: My only complaint is that there were a lot of issues with the elevators being broken the last couple days. Usually at least one was functional, but with a lot of traffic flowing up to the rooftop bar that wasn't quite enough, and it's not fun taking the stairs to the higher floors!

Plussat: The staff was very friendly, attentive ands accommodating. They text me to see if they could be of service then produced the sewing kit I asked for when I lost a button...

Miinukset: I went up to check out the rooftop bar at 8:30 p.m. on Friday night and the door was locked, I was waved away by an employee who did not offer anything else, like if and when the bar would be opening...

Plussat: Almost everything was pretty great

Miinukset: Carpet was a little off putting

Plussat: Lobby is nice. Rooms are nice. Parking right across the street at the hospital. Location is great for shopping.

Plussat: The staff from the front door staff set the tone of excellence and was carried by all staff of this wonderful hotel! Excellent value and perfect location....will be back!

Plussat: The service was great and the roof top bar was also pretty wonderful.

Miinukset: I had no problems with this hotel at all, I enjoyed my stay all around.

Plussat: Great, spacious hotel room. Very clean.

Miinukset: The TV did not work.

Plussat: The hospitality staff were incredible! Provided my sister and I with great information, scheduled us for a cruise that was truly informative, and obtained a dinner reservation on short notice. I can't say enough about how helpful and welcoming they were.

Plussat: Good size for the price. Great king sized bed, good views even on the fourth floor. Cafe/bar was great - very good coffee. Location is perfect. Right next to Michigan avenue.

Miinukset: The revolving door is a little heavy.

Plussat: The location was excellent. Right off of Michigan Ave. The beds were comfortable.

Miinukset: The hotel needs some updates. The only thing that made it 'Hip and trendy" was the decor. We could see the light from the hallway shining through into our room because the gaps between the walls and the door was ridiculous. It was a built in night light. No information about the hotel was in the room either. Didn't know who to call or where to get anything. Glad we didn't pay more than what we did. And by the way, the tacky, shiny, red wall paper in the bathroom was terrible. =]

Plussat: Excellent location right next to shopping on Michigan Ave. Many great restaurants are walking distance. Nice view in the heart of downtown. Great affordable rates. Staff was excellent and very friendly. Our 2 year old daughter was giving hugs to the front desk associates when we would leave. Highly recommended!!!

Miinukset: No pool. Breakfast was not included and breakfast buffet was 14.99 per person.

Plussat: I've stayed here multiple times over the last few years, and the last couple visits have been mediocre. Check-in has taken too long, staff has been cold and sometimes borderline rude, and the rooms seem to be in an increasing level of disrepair. I think this might have been my last stay at MileNorth. Bummer because the location is great for my typical visits.

Miinukset: Check-in. Rude-ish staff. Rooms need maintenance.

Plussat: Great view, good location, staff did well in maintaining despite labor strike.

Miinukset: Could not get Wifi to work in our room, despite making a lengthy call to the 3rd party IT support number we were given. Pillows felt beaten down and were not especially comfortable. Minor gripe, but a regular coffee packet was replaced with a decaf, leaving us only one cup of caffeinated coffee on the way out the door.

Plussat: Bar selection

Miinukset: No pool, elevator broke, had snacks out for kids to touch and u automatically have to pay for it once they move they candy

Plussat: Great view, great room, friendly staff.

Miinukset: Picketers (hotel workers union) were outside morning through evening both days we were there. They were very loud, but the doors/windows insulated us from the noise well.

Plussat: Nice room; cool hotel

Miinukset: No pool

Plussat: From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend.

Miinukset: It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.

Miinukset: I think it is exceptionally unethical to process a cancellation without making it explicitly clear to your customers that they will not receive a refund. This seems like a pretty low bar.

Miinukset: No compliants

Plussat: The service was great even if the hotel was sold out!!

Plussat: Everything

Miinukset: Room was not ready

Plussat: Nice hotel

Miinukset: I will make sure my next stay in the city will have free parking. $75+ to park after paying a couple hundred bucks for a room is terrible.

Plussat: My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again

Plussat: Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit.

Miinukset: Parking too expensive

Plussat: The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be.

Miinukset: A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.

Plussat: Location was great.

Miinukset: Booked and paid for a King bed -- received a double bed. Hotel offered $40 off dinner at their in-house restaurant. Could not offer any other room accommodations - nothing with a view, not a bigger room, and not what I ordered and paid for -- a room with a King size bed. Slept uncomfortably most of the night. Separately, went to breakfast in the hotel and the windows were very dirty.

Plussat: Big room; clean; comfortable bed; good service; staffs were friendly

Miinukset: There was no room in the fridge that the customers can store god; no microwave;

Plussat: An architectural gem in downtown Chicago with old look but kept updated with modern amenities. It shows it's age sometimes but that is the charm of it.

Miinukset: Just know that there is no lounge access for Hilton Gold members which is strange for a property with a lounge.

Plussat: Great location and afternoon tea was amazing.

Plussat: location

Miinukset: 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower

Plussat: Staff were tremendous

Miinukset: Hotel needs updating. It is old, worn and dirty

Plussat: Beautiful landmark hotel in the middle of luxury shopping.

Miinukset: Rooms were very nice but lacking a mini fridge

Plussat: Wedding in the coast ball room was phenomenal. The staff throughout the Drake were very kind, courteous and very helpful always. Food was excellent.

Miinukset: A/c in our room didn't work very well. Only disappointment.

Plussat: Location and old world elegance

Miinukset: Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages

Plussat: not much

Miinukset: Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.