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Plussat: We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Plussat: People are friendly Restaurant is very good Design is current Beds are comfortable

Miinukset: air conditioning unit in room was loud

Plussat: Very hospitable. Staff very forthcoming. Nice space!

Plussat: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Miinukset: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Plussat: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Miinukset: nothing!

Plussat: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Miinukset: Nothing!

Plussat: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Plussat: comfy bed, great location, nice lobby.

Miinukset: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Miinukset: Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.

Plussat: Fantastic location, outstanding room. Would go back in a minute.

Plussat: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Miinukset: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Plussat: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Plussat: Housekeeper she come by 8 am to wake up this is the only bed thing !!!

Plussat: Love the rooms and the views!

Plussat: The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel.

Miinukset: The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.

Plussat: Great valet peopl, n customer service .. tj was awesome help..

Miinukset: We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.

Plussat: The architecture was the primary reason I choose the Dana hotel.

Miinukset: I could hear a party going on in the room across the hallway, obviously very annoying at 10:30pm when i'm trying to sleep. When I complained the desk staff responded by telling me the noise complaint policy and that it may take a while for them to deal with the noise since the "partiers" have rights too. They weren't apologizing and they treated me like I was being difficult. What is difficult about expecting a hotel room to be place suitable for sleep? It took them over 15 minutes and 2 trips to the lobby to make things right but only after the concierge stepped in to offer an apology and an upgraded room away from the noise. He was the only one that appeared to have any hospitality training. They should hire more employees like him. Ultimately Chicago has so many hotel options, I can't see a reason to stay at Dana again.

Plussat: Great room. Great location.

Plussat: I liked the room and the view

Miinukset: I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed

Plussat: Staff was very nice and accommodating. The rooms were great and comfortable.

Plussat: The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.

Plussat: Nice front desk staff and security cool there it's a club inside

Miinukset: Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls

Plussat: Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party

Plussat: I really liked the location of this hotel. Even though I booked it for a friend, I was next door at the Westin. One thing I REALLY loved was the fact that you need a key to use the elevators to go onto the floors. That was a perk.

Miinukset: BUT. My room wasn't 100% cleaned. When I went to check in, I went up to the room and looked it over. There was leftover food in the mini fridge, there was a few bottles of alcoholic drinks missing that Im hoping Im not going to be charged for, even thought house keeping came up and told me I wouldn't be charged. NOT only that, there were condoms(unused) and a bottle of lube left in the room. My only issues...

Plussat: The rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular. The rooms have an eclectic look. The beds are comfortable and the hotel is quiet. The staff was attentive and curtious. The price was very good for the location.

Miinukset: We ordered food at the bar and they checked on it twice but it never came. Everything else was great

Plussat: So ridiculous paying 19$ for wifi

Plussat: Location is good. Lot of walkable options around the hotel.

Miinukset: Seemed like the operations of the room maintenance needs some work.. from TV to furnace, to hot water. Finishing that don’t match to namer a few. Food options are limited, with nothing after 11.

Plussat: Overall hotel is good...good location, nice athmosphere, etc

Miinukset: Bugs in the bed! ... Woman hair in the bed! ... Air conditioner not working properly....

Plussat: Cool, hip decor, great location to restaurants and 10Pin Bowling alley, just steps away from House of Blues, walking distance to shopping district and theater district, Marina Parking garage has great rates just next door.

Miinukset: Finishes could use a makeover, I have stayed there for years and it could use an update. Would rather see a walk in shower instead of cheaper looking old tubs (however OUTSTANDING water pressure). Breakfast is a little pricey too.

Plussat: Great location. Walking distance to everything. The staff was very helpful.

Miinukset: Parking is very expensive.

Plussat: Room service was very quick and staff is very pleasant and helpful.

Plussat: Beautufully located in downtown Chicago, we enjoyed close proxumity to restaurants and attractions. The room had most everything one would expect, except a mini-fridge. We did not get to dine in the hotel but the bar and restaurant both looked great. Our 8th floor room had a brief view of the river but was obstructed by the parking garage. Parking is $71. We chose to park 4 blocks away ($20 overnight).

Miinukset: I was here Sunday through Friday. My sink broke on Tuesday and was never repaired. They changed the towels and made the bed, but didn't clean the room. I shutter to think what the sticky substance on the bedside table was. I didn't eat any gummy candies, but kept finding bits of said candies in the room. Clearly, it hasn't been cleaned in awhile.

Plussat: Nice , good location.

Plussat: The location is good.

Miinukset: The hotel feels dated. The fitness center is really tiny and, of course, lacking. The bathroom is unnecessarily huge yet the amenities are few.

Plussat: Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit.

Miinukset: Parking too expensive

Plussat: The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be.

Miinukset: A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.

Plussat: Location was great.

Miinukset: Booked and paid for a King bed -- received a double bed. Hotel offered $40 off dinner at their in-house restaurant. Could not offer any other room accommodations - nothing with a view, not a bigger room, and not what I ordered and paid for -- a room with a King size bed. Slept uncomfortably most of the night. Separately, went to breakfast in the hotel and the windows were very dirty.

Plussat: Big room; clean; comfortable bed; good service; staffs were friendly

Miinukset: There was no room in the fridge that the customers can store god; no microwave;

Plussat: An architectural gem in downtown Chicago with old look but kept updated with modern amenities. It shows it's age sometimes but that is the charm of it.

Miinukset: Just know that there is no lounge access for Hilton Gold members which is strange for a property with a lounge.

Plussat: Room was clean.

Miinukset: No recreational stuff no pool no sauna nothing it was boring.

Plussat: Great location and afternoon tea was amazing.

Plussat: location

Miinukset: 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower

Plussat: Staff were tremendous

Miinukset: Hotel needs updating. It is old, worn and dirty

Plussat: Wedding in the coast ball room was phenomenal. The staff throughout the Drake were very kind, courteous and very helpful always. Food was excellent.

Miinukset: A/c in our room didn't work very well. Only disappointment.

Plussat: Location and old world elegance

Miinukset: Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages

Plussat: not much

Miinukset: Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.

Plussat: Everything in the room will be good! view is the best!!! Location is the best of the best!

Miinukset: When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!

Miinukset: Hotel and staff were great. Great location! We will book here in the future!

Plussat: Check in was a breeze..Location was wonderful, and staff was courteous and helpful.

Miinukset: I can't think of any negatives....

Plussat: Perfect location, easy access to shopping, restaurants and museums

Miinukset: A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.

Plussat: Great downtown location

Miinukset: An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.

Plussat: Great price and location.

Miinukset: The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.

Plussat: Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem.

Miinukset: Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.

Miinukset: Parking sucked

Plussat: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!

Miinukset: Facing the Trump Tower.......

Plussat: Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.

Miinukset: No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.

Plussat: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.

Miinukset: The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.

Plussat: Great location

Miinukset: A little jaded