Chicago hotellit lähellä River North

Plussat: Great restaurant recommendation and service!

Plussat: They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .

Plussat: Very good welcome and staff performance

Miinukset: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Plussat: Hotel has great location, very nice accomodations.

Miinukset: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Plussat: The food options were excellent.

Miinukset: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Plussat: Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.

Miinukset: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel

Miinukset: Nothing. I thought everything was perfect

Plussat: Decoration and restaurant

Plussat: Loved the style, convenience and exceptional service.

Plussat: Bed was super comfy. Views were amazing. Overall feel was very modern.

Miinukset: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Plussat: High-end; great location, staff and food. A classy choice.

Plussat: Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....

Plussat: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.

Plussat: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.

Plussat: Great location, great value for the price.

Miinukset: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Plussat: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!

Miinukset: That we eventually had to leave. Everything was wonderful!

Miinukset: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Plussat: Great view, good location, staff did well in maintaining despite labor strike.

Miinukset: Could not get Wifi to work in our room, despite making a lengthy call to the 3rd party IT support number we were given. Pillows felt beaten down and were not especially comfortable. Minor gripe, but a regular coffee packet was replaced with a decaf, leaving us only one cup of caffeinated coffee on the way out the door.

Plussat: Bar selection

Miinukset: No pool, elevator broke, had snacks out for kids to touch and u automatically have to pay for it once they move they candy

Plussat: Great view, great room, friendly staff.

Miinukset: Picketers (hotel workers union) were outside morning through evening both days we were there. They were very loud, but the doors/windows insulated us from the noise well.

Plussat: Nice room; cool hotel

Miinukset: No pool

Plussat: Was there breakfast included? No one told us if so.

Miinukset: Being not from the area, I needed to know how to manipulate the underground or getting around inside, bad snow outside unprepared for that!

Miinukset: I think it is exceptionally unethical to process a cancellation without making it explicitly clear to your customers that they will not receive a refund. This seems like a pretty low bar.

Plussat: The service was great even if the hotel was sold out!!

Plussat: Everything

Miinukset: Room was not ready

Plussat: Unbeatable location, right in the heart of downtown. Walking distance to everything. Easy to get to and great amenities. Highly recommend.

Plussat: Nice hotel

Miinukset: I will make sure my next stay in the city will have free parking. $75+ to park after paying a couple hundred bucks for a room is terrible.

Plussat: My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again

Plussat: Location is superb

Miinukset: Called front desk multiple time , and no one answered, was given the wrong room. No apologies or response despite sending them internal message. Rooms are small and parking at $71/ day is not fair.

Plussat: Is the best, perfect ubication

Plussat: From the moment you pull up in front of the InterContinental you know you've made a wise choice. A friendly, suited doorman opened the cab door and welcomed us into the beautiful lobby decorated with a 4-story Christmas tree. We checked in and an exceptionally friendly clerk, Mariana, made sure we were given a quiet corner room, per our request. Our room was clean, spacious, and newly renovated - but not overdone. The wi-fi was fast, the bathroom toiletries lovely, and the room was quiet. Stop and see the pool -- it is the original, and its gorgeous. How often do you see chandeliers over a swimming pool that once boasted Esther Williams as a swimmer? Best of all, the location. Between Ontario Street and the Chicago Tribune, right before the river -- perfect!

Miinukset: When we stepped off the elevator the rug was worn and shabby. This was our only complaint about the decor.

Plussat: Pretty hotel with nice location

Miinukset: Thin walls. Noisy halls. Some staff friendly but others not. Got a good deal but wouldn't pay full price for tiny room. Bathroom needs updating/ more thorough cleaning (shower curtain ripped and some mold on end of shower curtain rod)

Miinukset: WiFi was not working

Plussat: Great staff

Miinukset: The walls are paper thin so our extremely loud neighbors were a bit much

Plussat: - The location on the Magnificent Mile, Michigan Avenue, is great and clearly what the hotel is counting on to cover for all of the shortcomings in the hotel.

Miinukset: My husband and I recently completed a 3 night stay at the InterContinental Chicago Magnificent Mile, unfortunately, we were quite disappointed in the hotel. - No recognition for Spire Ambassador status which should have gotten me a room upgrade but did not, even though staff assured me we had been given one. Why lie about it? - Room (Grand Tower King Suite) was in need of refurbishment with peeling wallpaper and paint. - Climate controls did not actually do anything to control the too hot nature of the room. - Bathroom was ridiculously small and for a suite had just a shower over a bathtub with a yucky shower curtain. - Most of the staff were quite friendly but checking in took a very long time and I have my doubts that they were trained adequately. - Management was indifferent and lacked good customer service skills, which makes for a poor showing to loyal customers. - Room service was not great and they didn't even bring us a glass of water with our meals.

Plussat: Location is great, staff professional and helpful.

Miinukset: Room was cramped, room service breakfast was HUGELY expensive not to mention over cooked and arrived cold. And who chose the hall carpet? No one in my party could understand the choice. Unattractive and at first glance looks as though it is worn and needs replacement. Not a great impression.

Miinukset: Checked in at 7:00 PM and assigned room had not been cleaned and still had previous guests things in the room. After trips up and down with luggage, another room assigned.

Plussat: This Intercontinental is in a great location on the Magnificent Mile. The rooms are spacious and the bed and bathrooms are nicely updated. The pool was very nice as well. I would recommend the valet if you are staying a over 24 hours they have a flare rate and you can leave and come back. Parking around the area is just as expensive but you can't leave and comeback. They also gave me late checkout of 2 PM.

Plussat: location

Miinukset: need sound proof windows,,,,could hear sirens all night

Plussat: The location was top notch in a historic building- it was pointed out during our architectural boat tour!

Miinukset: Our room's windows were inches from a brick wall which made me feel very unsafe. No notice that it was an interior rom when we booked. In addition, we could hear the wedding reception going on below. Sure this hotel has plenty of rooms, but do you really want to chance it that you will be placed in one without a window?

Plussat: Shopping and sightseeing were close by.

Miinukset: I spilled coffee on my robe on the first morning and it wasn't replaced in the 6 days I stayed there. I don't think he says we're changed during those 6 days either. Otherwise the staff was really nice and the room very comfortable.

Plussat: Front desk staff Location Kind to offer large check out

Miinukset: Weak wifi Outrageous daily parking fee

Plussat: Great dining options available and close by to lots of shopping outlets.

Miinukset: It would be wonderful if I could have a city view instead of facing another building since Chicago is such a nice city. Not close to any subways.