Chicago hotellit lähellä Oak Street Beach

Plussat: Great restaurant recommendation and service!

Plussat: They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .

Plussat: Very good welcome and staff performance

Miinukset: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Plussat: Hotel has great location, very nice accomodations.

Miinukset: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Plussat: The food options were excellent.

Miinukset: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Plussat: Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.

Plussat: Great location off Michigan Ave. But a very quiet street overall for such a great location.

Miinukset: Rooms are a little dark.

Plussat: Close to shops at magnificent mile

Miinukset: Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store

Miinukset: The hotel was nice overall but a few experiences totally ruined our trip. First off, it's the middle of the summer and the air conditioning in our room wasn't working. So we had to sleep in an 80 degree room. Next we found a massive blood stain on the comforter that someone tried to wash but it never came out. Absolutely disgusting! There was also mild in the shower which again goes to show the rooms are NOT clean. There was also very little lighting in the room and most did not even work. For over $300 a night do yourself a favor and go elsewhere.

Plussat: Rooms were very comfortable and clean. Courteous and friendly staff. Location is excellent for shopping. I definitely would return to stay again.

Plussat: Location, value, amenities, staff, rooms, property were all excellent.

Miinukset: Had some unusually noisy middle-of-the-night mechanical noises. Staff compensated us with points willingly and graciously more than making up for it.

Plussat: Great clean room and friendly staff

Miinukset: I liked it all

Plussat: The location was within walking distance to Everything. The hotel was very comfortable.

Plussat: We enjoyed the pool, hot tub and workout room. The beds and linens were so comfy. Staff was very helpful.

Plussat: Free gym, pool and jacuzzi use. Three free cups of coffee and tea. Great staff. King size bed was awesome and the room was really nice

Miinukset: No free WiFi in room, just lounge area. Pool and jacuzzi were closed, which was a real disappointment since it was one of the major reasons why I chose the hotel. My view wasn't great but I understand it's kind of a thing that's out of my control.

Plussat: The rooms were very clean, as was the gym. The location is within a short walk of most anything you'd might like to experience on a short trip to Chicago and yet the hotel is on a side street that keeps the nights stay quiet.

Miinukset: Here's the thing: The Hyatt hotel is immaculately clean, provides comfortable bedding, has a large, clean Gym, and is near most of the things that I would want to do in a short period of time in Chicago... So why two? Because these are the things that any hotel should have. Saying these things are a perk of the Hyatt is like saying or Raven has the perk of being especially black- it's a raven, of course it's feathers are black- The problem here is that the photography and the advertising of the hotel makes it appear to be something that it is not: it is not a stunning luxury property. It does not have an incredibly intuitive and beyond accommodating staff, and it is not a property that includes the kind of accommodations that I'd expected when I had originally booked my stay. More on par with a comfort inn, or Marriott courtyard, then a main-name property such as JW Marriott, Hilton, or Westin, this "Hyatt" seemed bare-bones and disorganized. Two rather slow elevator trips separate you from any convenience of entrance and exit- The room was not ready when I arrived and the option suggested to me in compensation was a larger suite that featured less beds then I requested and came at an additional cost, as that was my fault my room was not ready, and as if if I would prefer to pay more for something that offered less than what I had asked for. At any class hotel, I wouldn't have been upgraded, and I would have been upgraded at cost to the property. The bathrooms, while clean, were adorned with showerheads that looked like they had been purchased in a 1986 apartment building resale auction and worked about as well as an exposed drain pipe I once showered beneath in Thailand. Parking is a full $24 per day more expensive than the majority of the garages around the area, which for the life of me I can't understand why, and the valets took nearly 15 minutes more than they had suggested to retrieve my car when requested, and did so in such a manner that the majority of things I keep in my trunk had shifted- and believe me for someone who drives as aggressively as I do without cause for such an occurrence- this can only lead me to believe that the valets thought perhaps they were in a stock car race. overall, it's not so much that I dislike to my stay at the Hyatt- it's that being in Chicago native company, and a highly rated hotel, with a main branch name, I genuinely expected to be walking into a situation that was just one star more professional than what I received- and the Accumulation of one experience after the other constantly coming in just slightly less than what it should have been found me leaving the hotel with a fairly negative taste in my mouth, not for the stay that I received, but for the complete and underwhelming lack of what I had expected. My suggestion- if you were going to stay 20 minutes outside the city at some discount hotel, this place is better. But if you want the downtown Chicago experience, don't even look in this direction

Plussat: Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.

Plussat: Decoration and restaurant

Plussat: Loved the style, convenience and exceptional service.

Plussat: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.

Miinukset: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Plussat: Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....

Plussat: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.

Miinukset: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Plussat: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.

Plussat: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.

Plussat: Great location, great value for the price.

Miinukset: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Plussat: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!

Miinukset: That we eventually had to leave. Everything was wonderful!

Miinukset: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Plussat: I would have preferred a discount on the Parking for staying in the hotel.

Plussat: Great spot. Conveniently located. Pleased overall with the property.

Plussat: Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit.

Miinukset: Parking too expensive

Plussat: The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be.

Miinukset: A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.

Plussat: Location was great.

Miinukset: Booked and paid for a King bed -- received a double bed. Hotel offered $40 off dinner at their in-house restaurant. Could not offer any other room accommodations - nothing with a view, not a bigger room, and not what I ordered and paid for -- a room with a King size bed. Slept uncomfortably most of the night. Separately, went to breakfast in the hotel and the windows were very dirty.

Plussat: Big room; clean; comfortable bed; good service; staffs were friendly

Miinukset: There was no room in the fridge that the customers can store god; no microwave;

Plussat: An architectural gem in downtown Chicago with old look but kept updated with modern amenities. It shows it's age sometimes but that is the charm of it.

Miinukset: Just know that there is no lounge access for Hilton Gold members which is strange for a property with a lounge.

Plussat: Great location and afternoon tea was amazing.

Plussat: location

Miinukset: 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower

Plussat: Staff were tremendous

Miinukset: Hotel needs updating. It is old, worn and dirty

Plussat: Beautiful landmark hotel in the middle of luxury shopping.

Miinukset: Rooms were very nice but lacking a mini fridge

Plussat: Wedding in the coast ball room was phenomenal. The staff throughout the Drake were very kind, courteous and very helpful always. Food was excellent.

Miinukset: A/c in our room didn't work very well. Only disappointment.

Plussat: Location and old world elegance

Miinukset: Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages

Plussat: not much

Miinukset: Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.

Plussat: Shopping and sightseeing were close by.

Miinukset: I spilled coffee on my robe on the first morning and it wasn't replaced in the 6 days I stayed there. I don't think he says we're changed during those 6 days either. Otherwise the staff was really nice and the room very comfortable.

Plussat: Front desk staff Location Kind to offer large check out

Miinukset: Weak wifi Outrageous daily parking fee

Plussat: Great dining options available and close by to lots of shopping outlets.

Miinukset: It would be wonderful if I could have a city view instead of facing another building since Chicago is such a nice city. Not close to any subways.

Plussat: The hotel has decent accommodations and lives up to the name. The rooms are nice, the beds are comfortable, & the bathrooms are clean. (don't park there!!!!)

Miinukset: PARKING PRICES, WTF!? Buying anything (aside from the room itself) from the Westin is out of the question/budget.

Plussat: Very few amenites for what you pay. Service was slow at best. Concierce desk was helpful. Very good at housekeeping, but not worth the money you pay.

Plussat: Could not have been happier. All of the staff were incredibly friendly and helpful. The room was beautiful and the bed and pillows were SO comfortable!

Miinukset: No free wi-fi!

Plussat: Great valet service.

Miinukset: Small rooms

Miinukset: Children was annoying and running during 6am in the other room and made me didn't rest well.

Plussat: We loved how friendly the staff was. William went above and beyond for us!

Miinukset: For the price, it would have been nice to have even a basic breakfast included.

Plussat: Cookies in the lobby and friendly staff.

Miinukset: Not very many amenities. Bathroom door didn't close all the way. Room didn't cool down enough.

Plussat: Good location for sure.

Miinukset: I got to know you do not care about cleaning at all which I consider the most essential and important in choosing where to stay.

Plussat: It may seem a bit expensive but the service is effective and prompt. They have in and out privileges and are quick to help

Miinukset: There is no free WiFi but I have my own mobile plan.