Chicago hotellit lähellä Lookingglass Theatre

Plussat: Everything was above an beyond

Plussat: The staff was supremely helpful and courteous. We were upgraded upon arrival, and the room was beyond our expectations. Plenty of room for 3 adult women, great dressing room, separate tub and shower, 2 sinks, lots of counter space. We loved it!

Miinukset: The service in the lobby dining area (where we had breakfast) was somewhat inattentive.

Plussat: If money allows, this is where you need to be! Was so good that we didn't even leave the hotel for 2 days!!! Excellent! Spa was WONDERFUL!

Miinukset: not one thing

Plussat: Returning to room at end of evening Found iced champagne and chocolate strawberries waiting for us! Mentioned in passing on check in that it was our anniversary

Miinukset: Nothing

Plussat: If you think

Plussat: The room was really nice. Comfortable bed, bed table with good accessible chargers for phone/tablet. Walk in closet was a bit small for my 2 big suitcases, but spacious bathroom with bathtub and shower. Breakfast and dinner in The Lobby was good, service was great.

Miinukset: There is no classical lobby at the entrance, no "welcoming area" with flowers, nice design and sofas, like in other 5star hotels, it looks a bit "business". Rooftop bar was overcrowded at the midday, waiting time for outside table 50min., finger food was mediocre.

Plussat: We were debating between the Four Seasons and The Peninsula, first world problems right, but some of our friends said there is no debate - go to The Pen - and they were so right!!!!!

Miinukset: After all the additional charges are added. Room service was crazy expensive. $79 for breakfast didn’t seem right even when you are committed to spending money fir a nice vacay

Plussat: The room was beautiful and very clean. The housekeeping staff did a phenomenal job of servicing the room during the day and at turndown. I have to give a special mention to Bradley at the front desk. He was very polite and helpful in getting my questions answered. He had congratulatory cookies sent to the room for my daughter who had graduated high school. I highly recommend staying at this hotel!

Miinukset: I have nothing bad to say about my stay.

Plussat: Very clean, central position, great staff attitude

Miinukset: Food quality and choices from breakfast to room dining are way below standard of the structure

Plussat: The room was just perfect

Miinukset: All was good

Plussat: Overall it is great experience whatever the accommodations, restaurant, afternoon tea which are beyond my expectations

Miinukset: Since I rented car and authentized hotel parking, one day the employee picked up wrong car for me, back and forth, the correction made me wait nearly one hour which is shock!

Plussat: Everything was amazing. Highly recommend. From the rooms to the facilities to the location just magnificent.

Plussat: Super comfortable hotel, very modern, great location, clean. We were very happy with it!

Miinukset: Nothing really

Plussat: I would highly recommend the Chicago Conrad to any traveler, having stayed there many times previously. The Fitness Center is magnificent with the latest equipment and the hotel's location is ideal.

Miinukset: The only little problem is that the Chicago Conrad should have benches outside. It was a beautiful morning and I was waiting for a business partner to arrive from the suburbs to go to a business brunch nearby.

Plussat: The rooms were very spacious and nicely appointed

Miinukset: The lighting was difficult to figure out

Plussat: Good service! Check in staff sent complimentary champagne to my room for my birthday. Nice touch! Truly appreciated it. Thank you! Spacious, comfortable and clean rooms including bathroom. Centric location! Walking distance to several attractions!

Miinukset: Allowed cleaning in on one day of my 4 night stay. They cleaned well but no vacuuming!

Plussat: It was a fine establishment.

Miinukset: Nope

Plussat: Customer service was great.

Miinukset: The room service I ordered was way below expectations for the late night menu. The quality of the Kale salad and cheesecake was extremely disappointing. Especially for the price. Also, the vegetarian options were very limited (they were mostly out of).

Plussat: Our 2 rooms were beautiful! They were very clean and both had lovely views.

Miinukset: Our stay was perfect!

Plussat: Clean and tidy. Great location in Chicago.

Plussat: It’s was a very clean and wonderful hotel . With amazing staff and facilities

Miinukset: Nothing

Plussat: Rooms, beds, pillows were great!

Miinukset: Nothing, everything was great!

Plussat: The staff was amazing and supportive

Miinukset: Cost

Plussat: very nice updated roon and we loved the location

Miinukset: eveything was on point thank you.

Plussat: Clean beautiful hotel in a great location

Plussat: The location was great, close to everything: Metro, Navy Pier, millenium park etc. The bed was really comfortable as well. The room and in the Hotel very stylish materials were mixed - that looked great.

Miinukset: Stylish room lacking any functionality: 1) no space for storage of cloth or shoes except a little shelf. (2) Little window and dark room - the lights didn´t improve that. (3) Refrigerator was filled with manyyy beverages so that there was almost no space to put own things inside. (4) I stored my jacket in the bathroom, since this was the only place to put it on a coat hook.

Miinukset: Bathroom door was heavy and not properly aligned on its tracks and was difficult to open and close.

Plussat: Nice, clean very friendly staff.. when we were ready to leave we had no idea how to get to airport this super friendly worker that was doing the trashes (I don’t remember his name)wrote down directions for us on a piece of paper very detail.. Thank you so much!! Room view was amazing.

Plussat: Coffee. Bed comfortable

Miinukset: Air conditioning turning every 15mins like a tank in my room

Plussat: Nothing

Miinukset: The floors are slanted. There are no soft lights to aid a trip to the bathroom, only a bright light that shines in the room. This is definitely not a 4 star hotel.

Plussat: Views and amazing staff! They made my trip to Chicago so much less stressful! The rooms are absolutely amazing and the hotel staff are so polite and inviting. I really appreciate the greetings the staff gives every morning or evening you enter or exit the lobby. Thank you for accommodating my requests and always being kind. Massive thumbs up for Apogee and Portsmiths both located inside the hotel. I cannot emphasize this enough, pay for the city view, it is worth waking up to.

Miinukset: N/A

Plussat: I love everything about it. The staff is amazing and helpful. The hotel itself is something everyone should experience for themselves. It’s amazing!

Miinukset: I wish the ice machines were on every floor.

Plussat: The rooftop bar and location!

Miinukset: Great stay

Plussat: Spa was very nice. Location was really good too.

Plussat: Excellent location and excellent price

Plussat: Great location, and I was given an unexpected room upgrade, we could not have been happier.

Miinukset: No issues.

Plussat: rooms are clean and modern with quality furnishings. Bed was pure luxury. Views over Chicago city are amazing.

Plussat: The bed was really comfortable. I liked it so much

Miinukset: Pay TV

Miinukset: The showers in these rooms lack curtains or doors; about an inch of water collected on the floor during every shower and you will spend quite a bit of your time (and all of your clean towels) swabbing it up. They're very, very poorly - and wastefully - designed.

Plussat: location and services

Plussat: shower and bed

Miinukset: water, sodas at minibar is not included

Miinukset: They charged the full stay at the time of booking, which is really not the deal when using Booking.com!!!

Plussat: Clean--VERY friendly staff--Great value for Chicago--Even turned down the bedding--Classy--I'll be back !!!

Miinukset: Nope

Plussat: The room size and the location are very nice. Service is very good. It also provides continental breakfast.

Miinukset: Could hear the noise from the room next door.

Plussat: The view was great! We stayed on a corner room on the 8th floor. The two corner walls consisted of huge windows!

Miinukset: The room was smaller than what I thought it would be. I was disappointed to find out that the rooftop lounge was not open yet.

Plussat: The spacious rooms and rain shower.

Miinukset: The resturant food was ok but way overpriced.

Plussat: Beautiful, comfortable and clean rooms and a very clean hotel my son and I loved it .

Miinukset: Nothing everything was amazing.

Plussat: Location. Very welcoming feel and beautiful.

Plussat: breakfast was very good. hotel was very beautful.

Miinukset: nothing

Plussat: Good room / view / excellent location close to restaurants / grocery / shopping

Plussat: The concierge team did great on a surprise treat for my husbands birthday.

Miinukset: The concierge team decided to call about my breakfast order during a scheduled in-room massage they had arrange for me. They should have known not to disturb in that moment. Also they forgot one item when they delivered.

Plussat: Super comfy bed

Miinukset: Nothing

Plussat: Clean room, workout room, location

Miinukset: Staff (checkin) +/- Slow car Valet - text didn’t work to get car, and expensive ($72.00/day)

Plussat: Clean and quiet

Plussat: Very comfortable bed

Plussat: Excellent place n location. They need a POOL!!!!!

Plussat: location and the mattress.

Miinukset: We had a mechanical noise in the room all night ....

Miinukset: 3 rooms reserved that I paid for on arrival and upon departure they also charged my daughter again. One room was not ready until 5 pm. They brought the wrong luggage to our room. Not up to usual standards I have come to expect from this establishment.

Plussat: The history, beautiful lobby

Miinukset: Loud a/c

Plussat: Location

Miinukset: Wi-Fi service even the Hilton honors service Is AWFUL. sadly after staying here for 40 years I won’t be back.

Plussat: Helpful staff and clean room.

Miinukset: Quite far from Orchestra Hall.

Miinukset: Peeling ceiling paint, broken safe in room, no conditioner in room, gift shop closed for no reason 15 minutes early. . . front desk could not help me as a third party runs the shop

Plussat: Love the Drake! Location is perfect. Bar and Breakfast so convenient!

Miinukset: Could use a bit more staff at check in

Plussat: Bed was super soft and view was great.

Miinukset: I did not know there was a $75 deposit added to the bill when checking in. They take the payment first then had to wait several days to get it back. This needs to be said in the website so it's part of the traveling budget.

Plussat: We spent our wedding weekend here. Absolutely loved it! We were treated like royalty, despite that our wedding was held at another venue. The staff was truly wonderful! And I loved the text messages from the concierge/guest services team. It was nice to know that someone was looking out for us. The room was huge with a spectacular lake view that we could enjoy while laying on the bed. The linens were high-quality as well. The location simply cannot be beat - walkable to Gold Coast/Mag Mile/beach/lakefront and to the Red Line.

Miinukset: The mattress and pillows felt a bit tired - we are spoiled with luxury bedding at home. The coffee table also looked worn and felt wobbly. The ground-floor lobby adjacent to the elevators could really benefit from a makeover. It's dark and drab and didn't even feel like the same place as the upper floors.

Plussat: It's an historic hotel on Lake Michigan at the south end of the Gold Coast - What's not to like. The bartender Polo. Great drinks, personality and service.

Miinukset: Our room was run down. The front desk told us it was a beautiful room on the 3rd floor. We couldn't see the lake unless we stood at the window. The room itself had the following issues: 1. Dark, 2. Bad air-conditioning - even at a setting of 60 degrees, our room never got cool. In fact, the corridor was freezing and way cooler than our room. 3. The windows were dirty preventing a clear view 4., the light in the closet was out. 5. My wife couldn't get the shower to work. 6. The toilet paper dispenser protrudes into the sitting area of the toilet so that you're jabbed in the side. 7. When I went to turn the lights on as the room was dark, I found that the floor lamp was not plugged in and also discovered that the plug was "pulled" out from the wall. When plugging the lamp in I saw that the wall paper was peeling away from the wall to my left and that the plaster was crumbling to my right. I was told that this beautiful room was the last room but I would get $100 off my bill. In addition to the above, there was trash and used room service trays left in the hall. I told the manager before going to dinner and three hours later, the items were still there. This was not worth the money paid even with $100 off. Hilton, and especially the Drake, should be ashamed for foisting this room on us.

Miinukset: My hotel rom was not ready during check in time and I had to wait 5 hours and missed my friends wedding event

Miinukset: No refrigerator in our room.

Plussat: The Bar was coil

Plussat: local great downstairs bar great Staff were great Love the seat in the elevator. lots of towels, facial towels are nice. bed was excellent but prefer sheets nice large room, but no refer. Clean except dirty towel left on entry floor and disposable razor protective cap left in bathroom when we walked in.

Miinukset: bathtub filled with water when showering, should have something to drink from in bathroom paint flaking off ceiling Had to eat breakfast on my knees as not enough seating Windows were dirty, paid $50.00 extra per day to look out dirty windows. Door to the room wouldn't close automatically - had to close it each time. you have us from the US, we live in AU. We usually stay at the Knickerbocker and went for your hotel as I had always wanted to stay there.