Chicago hotellit lähellä Lookingglass Theatre

Plussat: Great restaurant recommendation and service!

Plussat: Very good welcome and staff performance

Miinukset: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Plussat: Hotel has great location, very nice accomodations.

Miinukset: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Plussat: The food options were excellent.

Miinukset: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Plussat: Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.

Plussat: Great location off Michigan Ave. But a very quiet street overall for such a great location.

Miinukset: Rooms are a little dark.

Plussat: Close to shops at magnificent mile

Miinukset: Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store

Miinukset: The hotel was nice overall but a few experiences totally ruined our trip. First off, it's the middle of the summer and the air conditioning in our room wasn't working. So we had to sleep in an 80 degree room. Next we found a massive blood stain on the comforter that someone tried to wash but it never came out. Absolutely disgusting! There was also mild in the shower which again goes to show the rooms are NOT clean. There was also very little lighting in the room and most did not even work. For over $300 a night do yourself a favor and go elsewhere.

Plussat: Rooms were very comfortable and clean. Courteous and friendly staff. Location is excellent for shopping. I definitely would return to stay again.

Plussat: Location, value, amenities, staff, rooms, property were all excellent.

Miinukset: Had some unusually noisy middle-of-the-night mechanical noises. Staff compensated us with points willingly and graciously more than making up for it.

Plussat: Great clean room and friendly staff

Miinukset: I liked it all

Plussat: The location was within walking distance to Everything. The hotel was very comfortable.

Plussat: We enjoyed the pool, hot tub and workout room. The beds and linens were so comfy. Staff was very helpful.

Plussat: Free gym, pool and jacuzzi use. Three free cups of coffee and tea. Great staff. King size bed was awesome and the room was really nice

Miinukset: No free WiFi in room, just lounge area. Pool and jacuzzi were closed, which was a real disappointment since it was one of the major reasons why I chose the hotel. My view wasn't great but I understand it's kind of a thing that's out of my control.

Plussat: The rooms were very clean, as was the gym. The location is within a short walk of most anything you'd might like to experience on a short trip to Chicago and yet the hotel is on a side street that keeps the nights stay quiet.

Miinukset: Here's the thing: The Hyatt hotel is immaculately clean, provides comfortable bedding, has a large, clean Gym, and is near most of the things that I would want to do in a short period of time in Chicago... So why two? Because these are the things that any hotel should have. Saying these things are a perk of the Hyatt is like saying or Raven has the perk of being especially black- it's a raven, of course it's feathers are black- The problem here is that the photography and the advertising of the hotel makes it appear to be something that it is not: it is not a stunning luxury property. It does not have an incredibly intuitive and beyond accommodating staff, and it is not a property that includes the kind of accommodations that I'd expected when I had originally booked my stay. More on par with a comfort inn, or Marriott courtyard, then a main-name property such as JW Marriott, Hilton, or Westin, this "Hyatt" seemed bare-bones and disorganized. Two rather slow elevator trips separate you from any convenience of entrance and exit- The room was not ready when I arrived and the option suggested to me in compensation was a larger suite that featured less beds then I requested and came at an additional cost, as that was my fault my room was not ready, and as if if I would prefer to pay more for something that offered less than what I had asked for. At any class hotel, I wouldn't have been upgraded, and I would have been upgraded at cost to the property. The bathrooms, while clean, were adorned with showerheads that looked like they had been purchased in a 1986 apartment building resale auction and worked about as well as an exposed drain pipe I once showered beneath in Thailand. Parking is a full $24 per day more expensive than the majority of the garages around the area, which for the life of me I can't understand why, and the valets took nearly 15 minutes more than they had suggested to retrieve my car when requested, and did so in such a manner that the majority of things I keep in my trunk had shifted- and believe me for someone who drives as aggressively as I do without cause for such an occurrence- this can only lead me to believe that the valets thought perhaps they were in a stock car race. overall, it's not so much that I dislike to my stay at the Hyatt- it's that being in Chicago native company, and a highly rated hotel, with a main branch name, I genuinely expected to be walking into a situation that was just one star more professional than what I received- and the Accumulation of one experience after the other constantly coming in just slightly less than what it should have been found me leaving the hotel with a fairly negative taste in my mouth, not for the stay that I received, but for the complete and underwhelming lack of what I had expected. My suggestion- if you were going to stay 20 minutes outside the city at some discount hotel, this place is better. But if you want the downtown Chicago experience, don't even look in this direction

Plussat: Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.

Plussat: Housekeeper she come by 8 am to wake up this is the only bed thing !!!

Plussat: Love the rooms and the views!

Plussat: The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel.

Miinukset: The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.

Plussat: Great valet peopl, n customer service .. tj was awesome help..

Miinukset: We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.

Plussat: The architecture was the primary reason I choose the Dana hotel.

Miinukset: I could hear a party going on in the room across the hallway, obviously very annoying at 10:30pm when i'm trying to sleep. When I complained the desk staff responded by telling me the noise complaint policy and that it may take a while for them to deal with the noise since the "partiers" have rights too. They weren't apologizing and they treated me like I was being difficult. What is difficult about expecting a hotel room to be place suitable for sleep? It took them over 15 minutes and 2 trips to the lobby to make things right but only after the concierge stepped in to offer an apology and an upgraded room away from the noise. He was the only one that appeared to have any hospitality training. They should hire more employees like him. Ultimately Chicago has so many hotel options, I can't see a reason to stay at Dana again.

Plussat: Great room. Great location.

Plussat: I liked the room and the view

Miinukset: I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed

Plussat: Staff was very nice and accommodating. The rooms were great and comfortable.

Plussat: The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.

Plussat: Nice front desk staff and security cool there it's a club inside

Miinukset: Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls

Plussat: Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party

Plussat: The room was great! Much bigger than we expected, and had a nice sitting room and desk area in addition to the (very comfortable!) bed. Neat rooftop lounge, great place to go grab a drink and enjoy the view. Staff was very friendly, and you absolutely can't beat the location.

Miinukset: My only complaint is that there were a lot of issues with the elevators being broken the last couple days. Usually at least one was functional, but with a lot of traffic flowing up to the rooftop bar that wasn't quite enough, and it's not fun taking the stairs to the higher floors!

Plussat: The staff was very friendly, attentive ands accommodating. They text me to see if they could be of service then produced the sewing kit I asked for when I lost a button...

Miinukset: I went up to check out the rooftop bar at 8:30 p.m. on Friday night and the door was locked, I was waved away by an employee who did not offer anything else, like if and when the bar would be opening...

Plussat: Almost everything was pretty great

Miinukset: Carpet was a little off putting

Plussat: Lobby is nice. Rooms are nice. Parking right across the street at the hospital. Location is great for shopping.

Plussat: The staff from the front door staff set the tone of excellence and was carried by all staff of this wonderful hotel! Excellent value and perfect location....will be back!

Plussat: The service was great and the roof top bar was also pretty wonderful.

Miinukset: I had no problems with this hotel at all, I enjoyed my stay all around.

Plussat: Great, spacious hotel room. Very clean.

Miinukset: The TV did not work.

Plussat: The hospitality staff were incredible! Provided my sister and I with great information, scheduled us for a cruise that was truly informative, and obtained a dinner reservation on short notice. I can't say enough about how helpful and welcoming they were.

Plussat: Good size for the price. Great king sized bed, good views even on the fourth floor. Cafe/bar was great - very good coffee. Location is perfect. Right next to Michigan avenue.

Miinukset: The revolving door is a little heavy.

Plussat: The location was excellent. Right off of Michigan Ave. The beds were comfortable.

Miinukset: The hotel needs some updates. The only thing that made it 'Hip and trendy" was the decor. We could see the light from the hallway shining through into our room because the gaps between the walls and the door was ridiculous. It was a built in night light. No information about the hotel was in the room either. Didn't know who to call or where to get anything. Glad we didn't pay more than what we did. And by the way, the tacky, shiny, red wall paper in the bathroom was terrible. =]

Plussat: Excellent location right next to shopping on Michigan Ave. Many great restaurants are walking distance. Nice view in the heart of downtown. Great affordable rates. Staff was excellent and very friendly. Our 2 year old daughter was giving hugs to the front desk associates when we would leave. Highly recommended!!!

Miinukset: No pool. Breakfast was not included and breakfast buffet was 14.99 per person.

Plussat: I've stayed here multiple times over the last few years, and the last couple visits have been mediocre. Check-in has taken too long, staff has been cold and sometimes borderline rude, and the rooms seem to be in an increasing level of disrepair. I think this might have been my last stay at MileNorth. Bummer because the location is great for my typical visits.

Miinukset: Check-in. Rude-ish staff. Rooms need maintenance.