Chicago hotellit lähellä Lookingglass Theatre

Plussat: The location

Miinukset: Everything , from ordering , to keeping the correct room that we ordered, it was a birthday celebration and they didnt do what they told, they didnt really tried to fix our experiences. The valley gave us the car back full of dust

Plussat: Great location off Michigan Ave. But a very quiet street overall for such a great location.

Miinukset: Rooms are a little dark.

Plussat: Close to shops at magnificent mile

Miinukset: Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store

Plussat: Rooms were very comfortable and clean. Courteous and friendly staff. Location is excellent for shopping. I definitely would return to stay again.

Plussat: Location, value, amenities, staff, rooms, property were all excellent.

Miinukset: Had some unusually noisy middle-of-the-night mechanical noises. Staff compensated us with points willingly and graciously more than making up for it.

Plussat: Great clean room and friendly staff

Miinukset: I liked it all

Plussat: The location was within walking distance to Everything. The hotel was very comfortable.

Plussat: We enjoyed the pool, hot tub and workout room. The beds and linens were so comfy. Staff was very helpful.

Plussat: Free gym, pool and jacuzzi use. Three free cups of coffee and tea. Great staff. King size bed was awesome and the room was really nice

Miinukset: No free WiFi in room, just lounge area. Pool and jacuzzi were closed, which was a real disappointment since it was one of the major reasons why I chose the hotel. My view wasn't great but I understand it's kind of a thing that's out of my control.

Plussat: The rooms were very clean, as was the gym. The location is within a short walk of most anything you'd might like to experience on a short trip to Chicago and yet the hotel is on a side street that keeps the nights stay quiet.

Miinukset: Here's the thing: The Hyatt hotel is immaculately clean, provides comfortable bedding, has a large, clean Gym, and is near most of the things that I would want to do in a short period of time in Chicago... So why two? Because these are the things that any hotel should have. Saying these things are a perk of the Hyatt is like saying or Raven has the perk of being especially black- it's a raven, of course it's feathers are black- The problem here is that the photography and the advertising of the hotel makes it appear to be something that it is not: it is not a stunning luxury property. It does not have an incredibly intuitive and beyond accommodating staff, and it is not a property that includes the kind of accommodations that I'd expected when I had originally booked my stay. More on par with a comfort inn, or Marriott courtyard, then a main-name property such as JW Marriott, Hilton, or Westin, this "Hyatt" seemed bare-bones and disorganized. Two rather slow elevator trips separate you from any convenience of entrance and exit- The room was not ready when I arrived and the option suggested to me in compensation was a larger suite that featured less beds then I requested and came at an additional cost, as that was my fault my room was not ready, and as if if I would prefer to pay more for something that offered less than what I had asked for. At any class hotel, I wouldn't have been upgraded, and I would have been upgraded at cost to the property. The bathrooms, while clean, were adorned with showerheads that looked like they had been purchased in a 1986 apartment building resale auction and worked about as well as an exposed drain pipe I once showered beneath in Thailand. Parking is a full $24 per day more expensive than the majority of the garages around the area, which for the life of me I can't understand why, and the valets took nearly 15 minutes more than they had suggested to retrieve my car when requested, and did so in such a manner that the majority of things I keep in my trunk had shifted- and believe me for someone who drives as aggressively as I do without cause for such an occurrence- this can only lead me to believe that the valets thought perhaps they were in a stock car race. overall, it's not so much that I dislike to my stay at the Hyatt- it's that being in Chicago native company, and a highly rated hotel, with a main branch name, I genuinely expected to be walking into a situation that was just one star more professional than what I received- and the Accumulation of one experience after the other constantly coming in just slightly less than what it should have been found me leaving the hotel with a fairly negative taste in my mouth, not for the stay that I received, but for the complete and underwhelming lack of what I had expected. My suggestion- if you were going to stay 20 minutes outside the city at some discount hotel, this place is better. But if you want the downtown Chicago experience, don't even look in this direction

Plussat: Great location and services.

Plussat: Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.

Plussat: The air conditioning.

Miinukset: Our room was not ready at check-in. The bed skirt was torn and stained. The in-room movie played very poorly. The staff was unfriendly.

Plussat: The staff was very helpful and freindly. The room was clean and very nice located near a lot of shopping. Our stay was very enjoyable and we will stay here again soon.

Plussat: The people at Wyndham were so helpful making sure everything was perfect for us!

Miinukset: No.

Plussat: Service was amazing. Location was awesome!

Plussat: The accomodations were comfortable, the hotel beautiful, the location convenient, the staff extremely knowledgeable, friendly & helpful.

Miinukset: Not really. A common suggestion that I have is in relation to the lights at the nightstand. Most places I've stayed, including this hotel, have both lights for double beds in between them. It would be better to have a light on the far side of the bed so the guest sleeping in the other bed is not disturbed by the late-night reader (me!).

Miinukset: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel

Miinukset: Nothing. I thought everything was perfect

Plussat: Decoration and restaurant

Plussat: Loved the style, convenience and exceptional service.

Plussat: Bed was super comfy. Views were amazing. Overall feel was very modern.

Miinukset: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Plussat: High-end; great location, staff and food. A classy choice.

Plussat: Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....

Plussat: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.

Plussat: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.

Plussat: Great location, great value for the price.

Miinukset: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Plussat: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!

Miinukset: That we eventually had to leave. Everything was wonderful!

Miinukset: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Plussat: Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.

Plussat: Sofitel is my new favorite Hotel.

Plussat: My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.

Plussat: Situated in a good area very convinient for shopping and buisness.

Miinukset: I was not allowed a late check out as my flight was late evening.

Plussat: Clean room, good location, good food

Miinukset: Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting

Plussat: loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .

Plussat: Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?

Plussat: the room was wonderful - the bed and linens were superior

Plussat: Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival.

Miinukset: When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests

Plussat: Really enjoyed the stay here, very comfortable and a great location for the price. I needed to make a last minute update to stay a few more nights as my travel was cancelled due to weather. The employees were extremely helpful in letting me keep the same room and at the same rate.

Miinukset: Stayed on the same floor as the pool, so some noisy kids were expected

Plussat: Location, personnel, accommodations. Welcoming and relaxing.

Plussat: Concierge, door men excellent.

Miinukset: Paying for with fi? Really...at these prices? Terrible. $10.00 to use 15 min. Had no idea. Showed up on statement. Housekeeping fine first night but 2nd night left our duvets on floor and when we called to report they actually asked what we would like them to do about it. After telling them we wanted some new duvets a maid came and complied. Next day we returned to find all of our pillows with shams gone...not a functional problem since we still had pillows to sleep on but since they are part of the decor we weren't sure what that was all about. They were on the bed when we left that morning. Overall the room was quiet but I think we could do better next time. Hotel being renovated so maybe the reno rooms will blow you away...ours did not. Other than housekeeping staff the rest of staff was helpful but could have been more accommodating when we missed a night of our reservation due to being snowed in at airport in philly and unable to get there. If they couldn't refund a night of our pre paid room we thought we might have recd a complimentary night in future. They told us to ask price line about that but price line pushed it back to them...

Miinukset: Paying $40 or $72/night parking was ridiculous

Plussat: My wife and I got a special price which included parking (worth $72!). We had to stay one night downtown and chose the hotel for the convenience and value. We were grateful to be surprised by excellent staff, excellent facilities and excellent service. We would go back in a heartbeat. Location is exceptional for anything downtown, especially Michigan Ave and holiday shopping.

Miinukset: Nothing.

Plussat: Valet person was very nice

Miinukset: Room was dirty. Had corn nuts and used tissues on floor. We heard the entire conversations of the room next door and we knew hey could hear us so we couldn’t be ourselves.

Plussat: Location is great. Staff helpful.

Plussat: My husband and I recently stayed at the Omni with are 1 year old twins. The staff was more than accommodating. Everything from gift bags for the girls to bringing up a microwave and refrigerator. We will be back!

Plussat: I have been a Marriott guy for some time and had the opportunity to stay at an Omni Hotel in Dallas and decided to give it another try in Chicago because my Dallas experience was so good. They are a true class act!

Miinukset: Nothing!

Plussat: Rooms and room service were great - good pool and hot tub for families

Miinukset: It was pretty stellar

Plussat: Beautiful hotel, great location. Very pleased with our stay. And very close to the red line.

Plussat: Location

Miinukset: Front desk staff could be friendlier

Plussat: fantastic location

Plussat: The staff was very friendly, attentive ands accommodating. They text me to see if they could be of service then produced the sewing kit I asked for when I lost a button...

Miinukset: I went up to check out the rooftop bar at 8:30 p.m. on Friday night and the door was locked, I was waved away by an employee who did not offer anything else, like if and when the bar would be opening...

Plussat: Almost everything was pretty great

Miinukset: Carpet was a little off putting

Plussat: Lobby is nice. Rooms are nice. Parking right across the street at the hospital. Location is great for shopping.

Plussat: The staff from the front door staff set the tone of excellence and was carried by all staff of this wonderful hotel! Excellent value and perfect location....will be back!

Plussat: The service was great and the roof top bar was also pretty wonderful.

Miinukset: I had no problems with this hotel at all, I enjoyed my stay all around.

Plussat: Great, spacious hotel room. Very clean.

Miinukset: The TV did not work.

Plussat: The hospitality staff were incredible! Provided my sister and I with great information, scheduled us for a cruise that was truly informative, and obtained a dinner reservation on short notice. I can't say enough about how helpful and welcoming they were.

Plussat: Good size for the price. Great king sized bed, good views even on the fourth floor. Cafe/bar was great - very good coffee. Location is perfect. Right next to Michigan avenue.

Miinukset: The revolving door is a little heavy.

Plussat: The location was excellent. Right off of Michigan Ave. The beds were comfortable.

Miinukset: The hotel needs some updates. The only thing that made it 'Hip and trendy" was the decor. We could see the light from the hallway shining through into our room because the gaps between the walls and the door was ridiculous. It was a built in night light. No information about the hotel was in the room either. Didn't know who to call or where to get anything. Glad we didn't pay more than what we did. And by the way, the tacky, shiny, red wall paper in the bathroom was terrible. =]

Plussat: Excellent location right next to shopping on Michigan Ave. Many great restaurants are walking distance. Nice view in the heart of downtown. Great affordable rates. Staff was excellent and very friendly. Our 2 year old daughter was giving hugs to the front desk associates when we would leave. Highly recommended!!!

Miinukset: No pool. Breakfast was not included and breakfast buffet was 14.99 per person.

Plussat: I've stayed here multiple times over the last few years, and the last couple visits have been mediocre. Check-in has taken too long, staff has been cold and sometimes borderline rude, and the rooms seem to be in an increasing level of disrepair. I think this might have been my last stay at MileNorth. Bummer because the location is great for my typical visits.

Miinukset: Check-in. Rude-ish staff. Rooms need maintenance.

Plussat: The most thing I like here is the location, which is very convenience. Also, their front desk service is good~

Miinukset: I'm not satisfied with its room service, I ordered hot milk and they sent me the cold milk. Besides, the price of their room service is not worth from my view. So, just don't make room service, or you will be disappointed with its bad taste and unbelievable bill.

Plussat: Close to great retail stores

Miinukset: No dislikes

Plussat: The room was clean and extremely comfortable with a modern decor that I like. The location is fantastic.

Miinukset: None

Plussat: Location was excellent. Rooms were modern and comfortable.

Miinukset: Noise from the ambulances and construction. Crappy attitude from bar staff on balcony.

Plussat: I really enjoyed how close it was to everything. The employees were very helpful.

Miinukset: I wish the price of the room included breakfast. There wasn't even complimentary coffee offered in the lobby. I had to pay $2.50. There was a coffee maker in the room but it just isn't the same. Get rid of the coffee makers and have pots of fresh coffee available in the lobby.

Plussat: Location

Miinukset: Loud, 1st night people shouting 2:30 am in the corridor, 2nd night wake up service in person knocking the doors, once no refill of coffee pads, never replacement of bottles in the bathroom (shampoo etc), before check out I wanted to get ready for my long trip back, but the room service had started cleaning and I found everything misplaced, the bathroom under water, cups on the carpet, no apoligies

Plussat: Location, location, location! A great hotel for a short break in Chicago -it's very close to Michigan Avenue (1 block) as well as restaurants, bars and nightlife. A really great all round hotel. I would definitely stay here again and would certainly recommend it!

Miinukset: Nothing too bad. Just to be aware that it's under renovation, so the facade isn't as attractive as you would expect. But don't be put off, the rooms are beautiful and luxurious with all mod cons.

Plussat: Friendly and helpful staff. Beautiful clean rooms. A sense of safety and security.

Plussat: The staff was excellent and very helpful.

Plussat: The staff was terrific and our room, the only renovated one so far, was ideal.

Miinukset: NA

Plussat: fantastic location. easy access to public transportation, especially for rides to/from o’hare. walkable to activities/locations like millennium park, river walk, shopping, etc. cleaning staff is pretty thorough in keeping the room and bathroom clean and tidy.

Miinukset: front desk staff could be friendlier and more helpful. breakfast can be improved— food offerings and how it is served. it was chaotic trying to get my bread toasted and coffee poured into a cup.

Miinukset: Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund

Plussat: Location is perfect. Down town close to all transportation. Price was reasonable. Staff was very pleasant and accommodating.

Miinukset: Window in room didn’t open and no air circulation.

Plussat: Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.

Plussat: Staff was sympathetic and helpful. The location and both the restaurant and cafe in the lobby were awesome.

Miinukset: They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.

Plussat: NEARLY EVERYTHING

Miinukset: The bed was a little wonky

Plussat: Booked a private room, instead of one of the shared rooms. Small, and I mean very small room, but I booked for the location. Room was clean, comfortable bed. Great entertainment downstairs in the lobby with a great bar. Good location for night life.

Plussat: Best bed! Very comfortable

Plussat: great location, very funky bar and set up on first floor, clean spaces and a fun experience with lots of young travelers visiting chicago so it has a great international feel to it. almost like a high end youth hostel in a way

Miinukset: got quite a bit of an attitude with first reception at desk... but next morning, a different person at front desk was terrific. free breakfast doesn't really include many options

Plussat: The atmosphere at Freehand was excellent. Everything from the decor to the staff was super welcoming. I would stay there again.

Miinukset: The only downside we’re the rooms were a little small. I don’t mind small rooms but with two people it made it a little difficult to navigate around.

Plussat: The Freehand is a place that my fiance and I visit at least once annual (anniversary) and we decided to come back again! Always a pleasant stay, really nice staff, and lovely decor and overall vibe. LOVE the Freehand!

Plussat: Great location - within walking distance of many attractions, like The House of Blue, Chicago Riverwalk, Magnificent Mile, and eateries. Also conveniently located for public transportation - within one block of the "L" System and close to many bus lines. Trendy - not your conventional décor. The tiles in the shower set it apart from molded walls in many hotels. Argan line of toiletries provided. Fitness Center - small but adequately equipped. Activities - we took advantage of the architectural tour which was informative. There were other interesting activities we would have joined but we didn't have the time.

Miinukset: Our room was tight. The queen bed pretty much took up the whole space. Not a lot of surface on which to put things. Small closet had only two hangers. My husband did not find the bed comfortable - the mattress was relatively thin and on a platform (instead of box spring).