Chicago hotellit lähellä Auditorium Building and Theatre

Plussat: What was there to like? Just a place to sleep.

Miinukset: No coffee in room. E $69 parking per night! Difficult place to get to.

Plussat: Front staff and Bartenders were amazing

Miinukset: Nothing

Plussat: Cleanliness

Miinukset: Not as ideal a location as I was hoping

Plussat: Staff was amazing, rooms were spotless. Beautiful hotel!

Miinukset: No issues whatsoever.

Plussat: Very cool, old-school Chicago feel! Happy hour was an unexpected bonus.

Plussat: Great historic building with great architectural details

Miinukset: Form over function regarding barn door hardware for bathroom. Does not work and no fan. Better be close to whomever you are staying with

Plussat: If you want to stay in the best hotel in the city, The Gray is the only place to stay. They get it.

Plussat: I was staying with a friend who was in town for a family funeral. Once Sam the Bellman heard the reason for our visit to Chicago, he personally brought a plate of fruit and a handwritten condolence card up to our room. It was such a sweet gesture and changed the whole tenor of our trip. I will absolutely stay at the Gray next time I am in town for business or on vacation. Thank you so much.

Plussat: There was nothing wrong with this hotel at all - it was clean, rooms were cozy, quiet, staff was kind and helpful. There was also nothing that overly stood out and made me want to go back, either. View was alright but not great.

Miinukset: Everything was as it should be, this hotel just didn’t leave a huge impression. Would be great for someone who strictly needed a place to sleep or for a business trip.

Plussat: The location was great. The staff were very helpful. We loved the free wine and coffee.

Miinukset: No

Plussat: Really beautiful rooms

Miinukset: Room service came in to-go containers; just a little odd.

Plussat: location and cleanliness

Miinukset: no

Plussat: Shower dirty

Miinukset: Shower dirty

Plussat: Great location.

Plussat: Close to pretty much anything we wanted to do on our visit!

Miinukset: I didn’t like that the only option for parking was valet.

Plussat: Location is excellent and it’s so easy to take public transportation to explore the city.

Plussat: Great location! Friendly staff! Quiet

Plussat: Everything. The staff was friendly, rooms clean, breakfast was good, location was perfect. No complaints whatsoever.

Miinukset: No. All was great.

Plussat: The staff were incredible - friendly and effective. They went the extra mile.

Miinukset: The rooms are a little outdated and worn.

Plussat: I loved the location. The staff was extraordinary. Great customer service.

Miinukset: N/A

Plussat: Adjacent to the CIBC theatre where Hamilton is playing. Staff very friendly and helpful.

Plussat: We had a pretty decent view of the city. Room where spacious.

Miinukset: Parking but understandable it’s downtown

Plussat: The staff is number one. the breakfast bar awesome, the rooms clean

Plussat: We stayed two nights, to go to a musical and tour downtown with friends. The room was well appointed, and the bed and bath linens excellent. The price was good and included the solid Hampton Inn breakfast with lots of items and choices. Nice vintage bldg

Miinukset: We begged for an early check in when we arrived but they couldn't accomodate, so no shower after the red-eye. And one of the two treadmills in the tiny and sparse fitness room was not working.

Plussat: I appreciated the modern design of the room and the comfort of the bed. It was quiet and yet we were merely a walk away from everything that we were interested in seeing/visiting. I wish that I did not have to call from overseas just to confirm my reservation. The front desk personel reserved a nice room for us and made sure that we were not bumped from our room. I had to confirm 30 hours prior to our arrival since I was flying in from overseas and not arriving until 7p. This hotel is also fully non-smoking which was GREAT for me!

Miinukset: The breakfast could be better. Once they ran low on food, they did not replenish.

Plussat: The staff were all very helpful and friendly, especially the woman at the front desk when we checked in. The location was excellent for walking and conveniently situated to mass transit.

Miinukset: It was all pretty okay.

Plussat: The staff were very friendly and helpful. The location is great

Miinukset: Yeah, the housekeeping time were at different hours during our stay. Sometimes early sometimes later in the day. it would have been nice if the bathroom/toilet had been sealed to show they have been sanitized.

Plussat: The location of this hotel was great. We were in walking distance to everything we wanted to see. Valet and front desk staff were very friendly and helpful. Housekeeping service was very good. The food at the continental breakfast was great, and varied from day to day.

Miinukset: The only thing that could be improved is the breakfast area. Where the food is served is very congested and there are not many tables.

Plussat: Clean, convenient, and reasonably priced.

Miinukset: 1. The credit charge was more than the booking.com receipt charge. I am waiting to see if it is corrected. 2. Cleaning staff was slow in getting to the room to clean it and not thorough in resupplying room items (tissues, soap).

Plussat: The room was very comfortable and it was close to all the local amenities

Miinukset: The breakfast was a bit basic, but adequate

Plussat: Erinomaisella paikalla sijaitseva keskustahotelli kävelymatkan päässä kaikesta tärkeästä. Kohtalainen aamiainen, asiallisen ystävällinen henkiökunta (vastaanoton mustaihoista naisvirkailijaa lukuun otamatta).

Miinukset: Huoneissa vain toinen ikkuna kaksilasinen. Miksi toinen ikkuna on jätetty yksilasiseksi, joka päästää paljon katumelua sisään?

Plussat: excellent location, in the loop near all the shops, restaurants and of course the theatre district

Plussat: The hotel was definitely a good value, and most convenient to the restaurants, museums, and shopping for which we came to Chicago. Nice breakfast, too.

Miinukset: The fitness center was a joke. Too small, no real weights, one difficult to use machine. Decent treadmill and bike, but that's it.

Plussat: The rooms were a good size and very clean. It was ideally situated for visiting the city and there were plenty of restaurants on the local area. Staff were friendly and helpful.

Miinukset: "De Luxe" hot breakfast is a little exaggerated but in common with many US hotels

Plussat: The service was excellent, very clean, not only in the room but the whole hotel, The free breakfast was very nice and had a great selection. The security was great as you had to use your keycard to access your floor, not only your room. All around great place to stay

Miinukset: The only thing that was confusing was the entrance. I understood it was over the Majestic Theater but wasn't sure where to go in.

Plussat: Large spacious room. Nice view. Good location.

Miinukset: Noisy lobby, rather like an airport. Grey-and-brown color scheme rather drab. Low ceilings.

Plussat: The view

Miinukset: No

Plussat: Location. It is in downtown

Miinukset: There was someone in the corridor screaming on the phone 7am In the morning. I’d be better of in Motel 6 on route one sleeping next door to a tenor practicing all night.

Plussat: Location, professional staffs

Miinukset: make sure there's notices about parking fee next time

Plussat: Only the location not the hotel!!!!

Miinukset: No king size bed like I requested and the hotel had roaches!!!!!

Plussat: Very close to everything .

Miinukset: In the C-19 circumstance the staff were wonderful

Plussat: Great location and service

Miinukset: Restaurant is good not great. 2nd floor bar is good.

Plussat: Despite being clean, this hotel was basically a Day’s Inn disguised as a Hyatt. It’s truly shocking Hyatt still allows it to carry their name in such a state. Room was super outdated, no attention to detail, parking SUCKED.

Miinukset: The room felt like something from the 60’s, had no views available, parking was ABSOLUTELY HORRENDOUS. Wouldn’t stay here again if it were free.

Plussat: Everything was great.

Miinukset: Great place to be.

Plussat: Very comfortable. The hotel was beautiful, just wish we could have enjoyed it but unfortunately with Covid we were not able to. We were there during the riots and we felt very safe in the hotel.

Miinukset: Did not like how the bed was not at the foot of the bed. Made it difficult to watch tv with two people in the bed.

Plussat: They use to give good rooms at the beginning with a beautiful view and know they give rooms with no view 😔

Miinukset: Lately service sucks and the rooms with no view

Plussat: Great stay. Clean room. Trendy decor. Friendly and helpful staff. Great location.

Plussat: The friendliness of the staff...

Miinukset: The Hotel lobby, Reception Area, & two of the Bars which are on separate floors are much too big & vast....theres no warmth or cosiness in all these areas. This is more of a Convention Hotel

Plussat: The food was very good.

Plussat: good location, reasonable rate

Miinukset: bed sheets

Plussat: The hotel staff was excellent. They were all very helpful and tentative to our needs. The beds were very comfortable and the room was very modernized. Location was wonderful.

Miinukset: Restuarants and services were too pricey for a convention hotel. This is not a luxury hotel. Need to be more affordable and reasonable for travelers.

Plussat: Comfortable, clean, modern. Great location.

Plussat: Professional and helpful staff, no problems with room, good gym facilities

Miinukset: I was disturbed to see that you printed my Visa card number on my hotel bill invoice. This is not a good practice and you should change it immediately -- you should protect the privacy of the financial details of your guests.

Plussat: Good location.

Miinukset: It is a little dated and in need of refurbishment.

Plussat: Location was great. City view was nice. Quick check in and out.

Miinukset: Room had not been dusted in ages. Bathroom vent and light fixture filled with dust. All furniture had layer of dust. Asked staff to refresh the room, said they would and never did. Was very nasty.

Plussat: The view was wonderful! We appreciated the upgrade they gave us upon our arrival.

Miinukset: The parking was expensive but normal due to being in Chicago.

Miinukset: TV to much and picture don't work all the time

Plussat: The hotel offers a washer and dryer free of charge with soap. I really like that the best out of all the amenities in the hotel.

Plussat: Location was in a very nice spot. The staff were nice and professional.

Miinukset: The bed sheets/blanket were not fantastic, but did suffice.

Plussat: The view from my window was incredibly beautiful! Good location. Availability of drinks and snacks in the common room. Shower gel and other similar staff smelt very good.

Miinukset: Some dust on dark surfaces.

Plussat: Mahtava sijainti! Tästä oli helppo suunnata minne vaan. Aamiaista ei ollut tarjolla koska hotellin ravintola oli remontissa, ihan vieressä oli kuitenkin dinereita, joten se ei ollut ongelma. 2. kerroksessa oli lounge jossa kahviautomaatti (hyvää kahvia!), hedelmiä, M&m - karkkeja ym. Huone oli siisti, sänky oli mukava. Käytävässä vesiautomaatti jossa sai vesipullon täytettyä. Kadun toisella puolella on Hop on hop off - bussin aloituspiste, siitä oli hyvä lähteä tutustumaan kaupunkiin.

Miinukset: En nyt keksi yhtään asiaa!

Miinukset: Our room was small but nice and clean.

Plussat: Staffs were kind and helpful. Location is not bad considering price.

Miinukset: Not clean. There were used shampoo, some empty bottle, caps.

Plussat: Location. Clean. Friendly Staff.

Miinukset: Room size.

Plussat: The location was fantastic for walking around Chicago. And the staff was helpful and friendly. The complimentary water was also much appreciated.

Miinukset: The elevators ran so slow sometimes! And it could have used a dish towel or drying rack in the room. Also, it would have been nice to be able to control the thermostat instead of just the fan.

Plussat: Superb location. Easy access to all downtown destinations and vast range of shops and restaurants. Well-connected to public transportation.

Miinukset: Limitation on room service options / hours.

Plussat: Was close to everything.

Miinukset: $53 parking fee.

Plussat: Location

Plussat: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

Plussat: the hotel is very neat.

Miinukset: it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

Plussat: Very close to the city centre with excellent views of the river and a very comfortable room

Miinukset: Soaps, shampoos, milks and tea were not replenished

Plussat: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.

Plussat: the location is very good.

Miinukset: The room clean service.

Plussat: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.

Miinukset: It's do not have breakfast.

Plussat: close to Michigan Avenue

Miinukset: bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.

Miinukset: minibaari puuttui, kassakaapi puuttui

Plussat: I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.

Plussat: Our room was awesome. Very very comfortable!

Plussat: Allowed to check in early.

Miinukset: Tv screens are too small

Plussat: Siisti hotelli keskeisellä paikalla.

Miinukset: Hotellin pysäköintitaksat ryöstöhintoja. Kalliimpia kuin keskikastisen auton vuokra!!! Eli jos liikkeellä autolla se kannattaa parkata yleiseen halliin.

Plussat: Location is key here. Down the street from Eataly and a ton of other restaurants.

Miinukset: This is NOT a hotel. This is a grown up hostel with little to any amenities. Free WiFi was probably the best thing about it. Had not stayed in a bunk bed since I was a kid and this was not a pleasant experience for an over 40 dad bod.

Plussat: Location

Miinukset: Resort fee charged, but no amenities on-site!

Plussat: Hotellin sijainti oli loistava. Hinta-laatusuhde oli hyvä. Sisään- ja uloskirjautuminen oli nopeaa ja sujuvaa. Ehkä parempi lyhyeen vierailuun esim. viikonloppu kuin pidemmälle lomalle.

Miinukset: Huone oli todella pieni ja kylmä. Lämpöpuhallin toimi satunnaisesti. Aamiaista ei ollut saatavilla sillä hotellin kahvila oli remontissa. Tästä ei kuitenkaan ollut etukäteistietoa. Kuntosalia ei päässyt käyttämään sillä sekin oli remontissa. Henkilökunnassa oli muutama avulias ja ystävällinen ihminen. Muuten henkilökunta otti hyvin vähän kontaktia vieraisiin. Palvelu oli melko kaukaista ja kylmää.

Plussat: Location.

Miinukset: This is a Hostel. Not so much a Hotel. If you are in your 20’s-30’s it’s Cool Trendy. But as a 60 plus year old. Please Emphasize that this is a Hostel!!.

Plussat: The theme stood out best based on how old fashioned it felt but with a new age flare on the inside. Additionally, the beds are comfortable, the shower pressure was awesome. Definitely greatly located in the middle of the city.

Miinukset: The lack of a substantial heating system at some times.

Plussat: It was good. The shower head was strong and powerful.

Plussat: Nothing at all.

Miinukset: This place was horrible from the staff to the room. The room was cold and the heater wasn't working properly. The hotel gave me a desktop portable heater. They didn't change the sheets because they said they do it every three days. The rooms are small

Miinukset: After prepaying for the hotel, at checkout I then had to pay another "Urban Fee". I was not told about this in advance. I've never had to pay a 2nd hotel bill at checkout, either at this hotel or any other. This seems criminal.

Plussat: Cleaniness of the shower room and toilet.

Miinukset: There is a paper lamp in the common area but unable to turn on light. Had to pack my luggage in dark.

Plussat: I like that there are stores and restaurants surrounding the hotel and they are clean if you ask them to be

Miinukset: The Gay staff discriminated and were hostile for no reason. They gossiped and frequently told stories about guests, they also moved items around in the rooms to cause arguments between guests. They got tired of me asking them to give me fresh towels and bedsheets which they did not have to put on themselves. They made up lies and asked me to leave and then refused to give me a refund for the remainder of my stay including the day I was asked to leave. When one was caught lying the other staff covered for him and became hostile. I had to call the police to force them to begin the refund process.

Plussat: The location was really good, mostly because it was super close both to Eataly and Uno, which gave us the chance to find easy and good food during the pandemic. The area is also full of garages, which allow parking for a reasonable price.

Miinukset: The room was terrible. We stayed only for one night and we didn't pay so much; however, when I booked there were great hotels (like Hilton or Hyatt) that had a comparable price. Hotels that we already tried. We decided on the Freehand because of the Handshake in New York where we spent the New Year Eve, which was amazing. We thought we would have found the same vibes. The room was so small that both of us couldn't walk around at the same time; one of us needed to lie or be sitting on the bed, while the other was standing. We were lucky that Uno was open and allowed to eat in one of their tables outside because we could not have eaten any food in our room since it was so small and dark (always considering the Coronavirus lockdown). The room had a window, but it was close to a blindfold curtain because behind there was a wall with big pipes, so the room was in the dark. I thought with my usual positivity: "ok, I will sleep really well tonight since there is no light". However, at 7:30 in the morning, a continuous sound woke me up; I was unable to identify what it was, but it was like a mechanical sound (like the one produced by furnaces or elevators). The room was also not soundproofed (which I'm not complaining about), for this reason I know we had someone staying in a room around us. Considering that the hotel was maybe 10 or more levels tall, and it had at a maximum of 15/20 rooms booked (they made me sign a Coronavirus spreadsheet, so I know how many guests there were in that moment), it is still not clear to me the reason to give such a bad room and not have spread their guests a bit more, particularly because of the pandemic situation. I rarely write reviews, but this hotel experience was really bad, and it completely destroyed our expectations towards FreeHand.

Plussat: I liked the vibe of the hotel the most - there was a very eclectic mix of guests staying there. It felt like everyone, no matter who they were, fit in.

Miinukset: I did not like that the gym was not useable during my stay there. I also did not like that both the lighting in my room and bathroom were very dim - one of the two areas should have bright lighting for applying makeup/getting ready.