Chicago hotellit lähellä PrivateBank Theatre

Plussat: What was there to like? Just a place to sleep.

Miinukset: No coffee in room. E $69 parking per night! Difficult place to get to.

Plussat: Front staff and Bartenders were amazing

Miinukset: Nothing

Plussat: Cleanliness

Miinukset: Not as ideal a location as I was hoping

Plussat: Beautiful hotel. Visited during COVID, staff and hotel set up with safety in mind - masks, six feet apt guidelines etc...Bonus was that the hotel's rooftop restaurant was open. Clean hotel and professional staff.

Plussat: Very cool, old-school Chicago feel! Happy hour was an unexpected bonus.

Plussat: Great historic building with great architectural details

Miinukset: Form over function regarding barn door hardware for bathroom. Does not work and no fan. Better be close to whomever you are staying with

Plussat: If you want to stay in the best hotel in the city, The Gray is the only place to stay. They get it.

Plussat: I was staying with a friend who was in town for a family funeral. Once Sam the Bellman heard the reason for our visit to Chicago, he personally brought a plate of fruit and a handwritten condolence card up to our room. It was such a sweet gesture and changed the whole tenor of our trip. I will absolutely stay at the Gray next time I am in town for business or on vacation. Thank you so much.

Plussat: There was nothing wrong with this hotel at all - it was clean, rooms were cozy, quiet, staff was kind and helpful. There was also nothing that overly stood out and made me want to go back, either. View was alright but not great.

Miinukset: Everything was as it should be, this hotel just didn’t leave a huge impression. Would be great for someone who strictly needed a place to sleep or for a business trip.

Plussat: The location was great. The staff were very helpful. We loved the free wine and coffee.

Miinukset: No

Plussat: Really beautiful rooms

Miinukset: Room service came in to-go containers; just a little odd.

Plussat: location and cleanliness

Miinukset: no

Plussat: The hotel was beautiful. The staff were very friendly and attentive.

Miinukset: Everything was great.

Plussat: The staff was very friendly.

Miinukset: The bed and pillows, we had booked to stay 2 nights but after the first night we were all messed up, the beds and pillows really weren’t the best. The pillows were huge and the bed was wack also.

Plussat: Very clean and modern. Also the room was very large and spacious

Plussat: As expected, room was clean and well decorated and sufficiently sized

Miinukset: The amenity fee feels slightly disingenuous as they provide you a $15 credit in the restaurant each day however it expires after 24 hours so it is not cumulative. It is also not valid for breakfast which makes no sense. It makes it feel like a $ makingfee

Plussat: Staff members were extraordinarily helpful

Miinukset: Pillow and duvet selection. Latter too hot.

Plussat: How clean, neat and nice the staff was.

Plussat: Everyone was warm, friendly, and welcoming, and the accommodations were great. When the valet found the purpose of my visit, he introduced me to the front desk staff, shared my story, and they upgraded my room! He even remembered me the next day.

Miinukset: Valet parking is a bit pricey, so plan for that in your budget if you'll need to park.

Plussat: Everything!!

Plussat: Simple room

Plussat: View was nice, bed was very comfortable.

Miinukset: lighting in entry was dark

Plussat: OMG the view was beautiful

Miinukset: I loved the staff

Plussat: Great location. Loved that there are many restaurant options in walking distance. Rush street closure to pedestrians and restaurant seating was great too. Close walk to Michigan Ave. Staff was very respectful regarding Covid-19 precautions and wore masks and gloves at all times. Wish I could say the same about all guests but the majority wore masks. Did not share elevator if someone wasn't wearing mask.

Miinukset: We requested Hermes toiletries at the time of our booking, and once again when we arrived. Never delivered.

Plussat: Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.

Plussat: Sofitel is my new favorite Hotel.

Plussat: My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.

Plussat: Situated in a good area very convinient for shopping and buisness.

Miinukset: I was not allowed a late check out as my flight was late evening.

Plussat: Clean room, good location, good food

Miinukset: Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting

Plussat: loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .

Plussat: Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?

Plussat: the room was wonderful - the bed and linens were superior

Plussat: Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival.

Miinukset: When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests

Plussat: Shower was large

Miinukset: It was cold in the room beds was to low to the floor and heat did not stsy on.

Plussat: Good location, clean rooms, nice restaurant

Miinukset: Very nice hotel- although I don't think it was 4.5 stars. If it was 3.5 or even 4 stars I would think it was great, but when expecting 4.5 stars, it was below my expectations. There were really no amenities or anything special about it.

Plussat: The shower, location, and room service is good. We asked the assistant for the toothpaste and slippers and they gave us in ten minutes. It is very close to the restaurant we booked. It is good in all.

Miinukset: The room is smaller than we expected. Although it is clean and bright and have three mirrors. Another disadvantage is that we have booked the room with city view but we have been assigned with a regular room with no view. That should be corrected and improved.

Plussat: The location

Miinukset: Yes.. restaurant closes at 11. I called at 11:01 for beers from room service said no restaurant closed a minute ago! Are you kidding me?! Everything closes early in the financial district.. think about that before booking here

Plussat: The room was clean and adequate. The lounge on the 3rd floor was a nice touch.

Miinukset: Nothing comes to mind.

Plussat: It was wonderful all around.

Miinukset: All of the services and establishments was excellent

Plussat: This hotel was aesthetically pleasing. The room was very clean. The location is great and super walkable and it’s close to train. The staff was very friendly and helpful.

Miinukset: The valet service was overpriced and absolutely trash!!!! We waited literally over an hour for our car to be brought around.

Plussat: Helpful staff, comfortable room.

Plussat: I loved that the rooms were spacious and that you could tell that it was sanitized because it was a sticker on the door.

Miinukset: I didn’t like that, the staff was a bit rude upon entering one time.

Plussat: Location and staff

Miinukset: Pillows were flat and shower area walls were torn

Plussat: Great location and staff. Very clean and comfortable.

Plussat: Good location

Miinukset: This hotel is rated 4.5 stars, but is more in line with a 3 star hotel. The 4 star hotel on the next block is much nicer. The bathroom door offers no privacy. The room is bare and not what I would expect from a 4.5 star property. Parking is expensive.

Plussat: The view in our room was phenomenal. The room was very spacious and fit for a king

Miinukset: Just the process of actually getting to the hotel

Plussat: My wife and I really loved our stay at the hotel. They have friendly, helpful and very patient, great neighborhood, and room was excellent. The staff at the hotel are excellent because the front desk clerk Jamie that was assisting me was very nice and had excellent patients with me because my card kept declining. So while I was standing there on the phone with my bank Jamie sat there so patiently. Then Jamie seen how upset I was getting because of my bank and due to the fact I checked in on a Sunday all the banks were closed. That's when Jamie did the most amazing thing for my wife and I she had gave us our room keys and said that we can make our payment in the morning when the banks open. My wife and I were grateful for Jamie and her kindness to us. Me and my wife really enjoyed our stay at The Buckingham Hotel that my wife did not want to leave

Miinukset: There was nothing I did not like about the hotel

Plussat: Amazing views; more luxurious than expected; staff very helpful; access to the Buckingham Athletic Club.

Miinukset: No

Plussat: I really enjoyed my stay here. Very nice and quiet; peaceful. The view in my bedroom and also the living room are to die for. When you just wanna get away from everything for a few days, this is the place.

Miinukset: The WiFi could have been a little stronger but everything else was wonderful.

Plussat: I stayed here because we are in the middle of the COVID-19 pandemic and I needed a change of scenery. I had a lakeview room and the view was AMAZING! The young lady at the front desk was very nice and accommodating, I think her name was Darnieca, she had a GREAT attitude, and willingness to help. The bathroom was spacious, and had a large bathtub. There were super soft robes available to use in the closet, and the minibar was nicely stocked and the prices were conveniently posted. The coffee area had a few different choices and everything you needed was there. There was a lounge room for the floor which was nice if you don't want to eat in the room. Because the COVID-19 pandemic at the time of this review, a lot of places for things to do or exploring the city were closed, but there seemed to be quite a bit close by, or accessible by a short rideshare or cab ride. A lot of the hotel's amenities such as breakfast, room service, the fitness center, pool and hot tub were understandably closed temporarily, but I would like to come back at a time when I can experience all this hotel has to offer. It was a much needed little get-away.

Miinukset: I had to take 3 elevators to get from the onsite garage to the room. If you have to make a couple trips, it can be a little confusing, and my significant other could not just meet me in the hotel, I had to go down and meet him in the parking garage. The mini fridge was a little too small if you want to bring your own beverages or perishable snacks.

Plussat: Hotel met all my travel needs. Comfortable deluxe suite at a very discounted price. Comfortable bed and clean room. Hotel itself in excellent condition. In downtown central right by the CTA blue line for easy access. So close to a lot of restaurants

Miinukset: Some of the furniture is a tad dated. Not a pressing concern though.

Plussat: Rooms were clean and spacious. View was amazing! Staff were super friendly and helpful!

Plussat: The views are spectacular! We had a gorgeous city / partial lake view from our room, and everywhere in the hotel offered a unique and great view of the city. The room was lovely, the bed heavenly, the tub deep. It was also very quiet. Very nice amenities.

Miinukset: Parking - convenient & cost effective once we found it but web and staff directions were terrible. We wasted 45 min lost. Part of hotel is on third floor with rooms on 40th. Slightly inconvenient but not a deal killer.

Plussat: With only 24 rooms (top floor of 40-story building), it felt 'exclusive'; I had access to something not everyone else did... The decor, the ambiance... all elegant; with hi ceilings and solid wooden doors and trim. Very nice.

Plussat: Great location close to the main attractions, exceptional view, very clean and comfortable

Miinukset: Due to Covid-19, the pool was closed and there was no breakfast

Plussat: The location is phenomenal as you’re right by the heart of everything and have an excellent view of the city at night

Miinukset: I don’t have any negatives about the property

Plussat: Location

Miinukset: Having to take two elevators

Miinukset: When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals

Plussat: In the business area so could walk to my office in S. Wacker Drive

Miinukset: The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.

Plussat: Great facility

Miinukset: Hard to locate and access by car.

Plussat: the reception and the people there are excellent. The gym facilities are outstanding and the people great.

Miinukset: Breakfast is not continental. This could be better.

Plussat: Room was exceptional. Great bed.

Miinukset: No receipt at checkout. Odd location.

Plussat: Very nice room. Quiet

Miinukset: Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.

Plussat: Small number of rooms make it quite the botique stay. Great view as well. Internet is free !

Miinukset: Very old Internet and TV system. Both work but could use an update.

Plussat: Good location, very big room with a nice view. Staff seemed to be quite good.

Miinukset: Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.

Plussat: Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center

Miinukset: Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs

Plussat: Location is key here. Down the street from Eataly and a ton of other restaurants.

Miinukset: This is NOT a hotel. This is a grown up hostel with little to any amenities. Free WiFi was probably the best thing about it. Had not stayed in a bunk bed since I was a kid and this was not a pleasant experience for an over 40 dad bod.

Plussat: Hotellin sijainti oli loistava. Hinta-laatusuhde oli hyvä. Sisään- ja uloskirjautuminen oli nopeaa ja sujuvaa. Ehkä parempi lyhyeen vierailuun esim. viikonloppu kuin pidemmälle lomalle.

Miinukset: Huone oli todella pieni ja kylmä. Lämpöpuhallin toimi satunnaisesti. Aamiaista ei ollut saatavilla sillä hotellin kahvila oli remontissa. Tästä ei kuitenkaan ollut etukäteistietoa. Kuntosalia ei päässyt käyttämään sillä sekin oli remontissa. Henkilökunnassa oli muutama avulias ja ystävällinen ihminen. Muuten henkilökunta otti hyvin vähän kontaktia vieraisiin. Palvelu oli melko kaukaista ja kylmää.

Plussat: Location.

Miinukset: This is a Hostel. Not so much a Hotel. If you are in your 20’s-30’s it’s Cool Trendy. But as a 60 plus year old. Please Emphasize that this is a Hostel!!.

Plussat: The theme stood out best based on how old fashioned it felt but with a new age flare on the inside. Additionally, the beds are comfortable, the shower pressure was awesome. Definitely greatly located in the middle of the city.

Miinukset: The lack of a substantial heating system at some times.

Plussat: Nothing at all.

Miinukset: This place was horrible from the staff to the room. The room was cold and the heater wasn't working properly. The hotel gave me a desktop portable heater. They didn't change the sheets because they said they do it every three days. The rooms are small

Miinukset: After prepaying for the hotel, at checkout I then had to pay another "Urban Fee". I was not told about this in advance. I've never had to pay a 2nd hotel bill at checkout, either at this hotel or any other. This seems criminal.

Plussat: Cleaniness of the shower room and toilet.

Miinukset: There is a paper lamp in the common area but unable to turn on light. Had to pack my luggage in dark.

Plussat: It was super affordable and in the heart of downtown

Miinukset: The rooms were a little small and I had a roommate. Inconveniences but not necessarily bad. I just didn't expect it

Plussat: I like that there are stores and restaurants surrounding the hotel and they are clean if you ask them to be

Miinukset: The Gay staff discriminated and were hostile for no reason. They gossiped and frequently told stories about guests, they also moved items around in the rooms to cause arguments between guests. They got tired of me asking them to give me fresh towels and bedsheets which they did not have to put on themselves. They made up lies and asked me to leave and then refused to give me a refund for the remainder of my stay including the day I was asked to leave. When one was caught lying the other staff covered for him and became hostile. I had to call the police to force them to begin the refund process.

Plussat: Cleanliness and location

Plussat: The location was really good, mostly because it was super close both to Eataly and Uno, which gave us the chance to find easy and good food during the pandemic. The area is also full of garages, which allow parking for a reasonable price.

Miinukset: The room was terrible. We stayed only for one night and we didn't pay so much; however, when I booked there were great hotels (like Hilton or Hyatt) that had a comparable price. Hotels that we already tried. We decided on the Freehand because of the Handshake in New York where we spent the New Year Eve, which was amazing. We thought we would have found the same vibes. The room was so small that both of us couldn't walk around at the same time; one of us needed to lie or be sitting on the bed, while the other was standing. We were lucky that Uno was open and allowed to eat in one of their tables outside because we could not have eaten any food in our room since it was so small and dark (always considering the Coronavirus lockdown). The room had a window, but it was close to a blindfold curtain because behind there was a wall with big pipes, so the room was in the dark. I thought with my usual positivity: "ok, I will sleep really well tonight since there is no light". However, at 7:30 in the morning, a continuous sound woke me up; I was unable to identify what it was, but it was like a mechanical sound (like the one produced by furnaces or elevators). The room was also not soundproofed (which I'm not complaining about), for this reason I know we had someone staying in a room around us. Considering that the hotel was maybe 10 or more levels tall, and it had at a maximum of 15/20 rooms booked (they made me sign a Coronavirus spreadsheet, so I know how many guests there were in that moment), it is still not clear to me the reason to give such a bad room and not have spread their guests a bit more, particularly because of the pandemic situation. I rarely write reviews, but this hotel experience was really bad, and it completely destroyed our expectations towards FreeHand.

Plussat: I liked the vibe of the hotel the most - there was a very eclectic mix of guests staying there. It felt like everyone, no matter who they were, fit in.

Miinukset: I did not like that the gym was not useable during my stay there. I also did not like that both the lighting in my room and bathroom were very dim - one of the two areas should have bright lighting for applying makeup/getting ready.

Plussat: Restaurant/Bar, Staff, Cleanliness, Location, Bathroom