It’s the worst experience ever
There was not enough of one option for the lunch served in Business Class. Big disappointment. Meal should be served by soliciting the choices of the passenger in order. Passenger should not have to ask for the soup and starters to get them!!! So better training.
Departure gate is left overcrowded & creates a tense environment awaiting boarding. B777 business configuration or pig pens as I refer to them is clumsy, hard to access if you are large, claustrophobic & reverse facing in the alternative. If you are unlucky as we were to draw aisle 14 and reverse facing on both legs going over and returning then preferred meal choices are exhausted by time crew get to u & movie entertainment choice was exactly identical despite flights being 7 weeks apart. Crew abandoned us literally on return home leg when clear we weren’t happy. Won’t fly Qatar again if they continue using B777
Except for the missing baggage everything is excellent.
My check in baggage got misplaced with other baggage. I have been helped by fellow passenger and fellow indigo member to get back my luggage.
The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Better food & beverage required
Service excellence as always
Check-in at Bangalore airport was horrible experience. It was taking for ever to check-in. This deserves improvement.
Miinukset: "Wearing a face vizor on top of the face mask is silly"
Plussat: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Plussat: "Crew was terrific. Great service. New aircraft are comfortable too."
Miinukset: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Plussat: "Qatar is the BEST First Class airline in the world."
Miinukset: "Everything was amazing!"
Miinukset: "Toilets needs air freshener as so many passengers use them."
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "The crew was good. Good movie selection."
Miinukset: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Plussat: "Nothing"
Miinukset: "Food was terrible. It’s worse among the airlines."
Plussat: "Entertainment, crew was very hard-working."
Miinukset: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Plussat: "Crew were so good"
Miinukset: "Everything is good"
Plussat: "nice crew, great service"
Plussat: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Miinukset: "more leg room and headphones that worked."
Plussat: "Staff, service,"
Miinukset: "Legroom, seat comfort, very long flight"
Miinukset: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Miinukset: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Plussat: "Foods were great."
Miinukset: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Plussat: "Helpful Qatar Airways passenger assistant at check-in."
Miinukset: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Miinukset: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Miinukset: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Plussat: "Food was great Seats were comfortable Everyone was super nice"
Plussat: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "All"
Miinukset: "None"
Plussat: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Miinukset: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Miinukset: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Plussat: "Polite staff keen to help"
Miinukset: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Plussat: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Miinukset: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Plussat: "great service, food, friendliness of staff, clean plane"
Miinukset: "nothing"
Plussat: "The was very hospitalty"
Miinukset: "Every thing was amazing"
Plussat: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Miinukset: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Plussat: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Miinukset: "Everything"
Miinukset: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Plussat: "Nothing"
Miinukset: "Everything"
Miinukset: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Plussat: "Punctuality"
Miinukset: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Plussat: "Food was good."
Miinukset: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Plussat: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Check in process was pretty long. We arrived at the airport almost 2 hours ahead, but were almost last on the line. Try to arrive to the airport 3 hours ahead, just in case. Flight was great. Staff was really nice, the meals were amazing and the entertainment was fantastic. Overall experience was good, except one major item. One of my bags was lost. The bags were supposed to go directly to my final destination of Albania, and transferred directly from Turkish Airlines to Air Albania. I still haven't received my bag, and don't even know where it is or who should be responsible (either Turkish airlines or Air Albania). Communication with each airline is difficult, with no updates and not very good communication....
Better than any other airline I have traveled with. Amazing.
Overall excellent. Check-in can improve.
My bags and my kids bag didn’t arrive until the next day, because of that We had to stay in erbil over night rent a hotel until we got our bags next day. They need to do better job on handling bags
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
The flight didn’t even happen.
The AC didn't work properly - it was hard to breathe with the mask on and it was quite hot. My girlfriend needed 15 minutes to recover (get some fresh air) after the flight.
The restaurant in the business lounge should work 24/7
Plussat: "Flight was on time and flying even with COVID-19 restrictions"
Miinukset: "Food was cold and bland, sack meals both the same."
Plussat: "Very nice and friendly crew"
Miinukset: "Keep going same detection"
Plussat: "comfortable seat, friendly staff"
Plussat: "The food and service were pretty good. The entertainment was good, and the crew very helpful."
Miinukset: "The boarding process was terrible. We were checked out and processed 7 times! The questions we were asked were so ridiculous that at some point I started laughing. The official wanted to see my itinerary since I left the US, and all if the places I had visited! (That was a month after the start of my trip since I was on my way back from my vacation). The seats are made for people who are 5 feet tall and skinny. The airport was so busy that we had to Wait inside the plain for over an hour because there was (taxiing traffic) and could not get on the take off Lane."
Plussat: "The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!"
Plussat: "Pretty comfy flight"
Miinukset: "The screens didn't work to watch movie or to see the flight time and distance"
Plussat: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Miinukset: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
Miinukset: "The flight was delayed from Athens by 1.5 hours. Crew assured us we would make our connections. When we landed no info was given. No announcements made. We were forced to clear security again, even though just transferring and, after running to our gate, found the connection had left and the gate was abandoned with no one to tell us where to go or what to do. The lack of communication and information was appalling. Most people eventually found their way through the airport to a desk that booked them on a flight the next day. It was exhausting and the Turkish staff were unsympathetic."
Plussat: "The crew was very helpful."
Miinukset: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Plussat: "First Airline to harass me about the weight on my bag -- small carry on -- had to check kill me on time. The seats have no legroom -- my back is killing me. The internet could not take my money -- so I could not get'out crucial emails -- it seems like the service was more interested in collecting my email addresses and password -- instead to simply directing me to the payment method -- waste of time."
Miinukset: "Just about everything"
Plussat: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Miinukset: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Plussat: "Crew and efficiency"
Miinukset: "Too hot in the plain"
Plussat: "Will never use kayak again"
Plussat: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Miinukset: "Some flight attendants were impatient/looked unhappy."
Plussat: "Everything"
Miinukset: "None"
Plussat: "In flight entertainment is great! Good selection of movies, nice screens."
Miinukset: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Plussat: "The food is great, nice entertainment, we good travel essentials!"
Miinukset: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."
Plussat: "Boarding"
Miinukset: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Plussat: "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Miinukset: "Nothing to complain about!"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Your crewsom"
Miinukset: "Nothing"
Plussat: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Plussat: "Flight attendance service is great"
Miinukset: "Boarding process too complicated with several security check points make the travel more difficult"
Plussat: "Every thing was excellent"
Plussat: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Miinukset: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Plussat: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Plussat: "Touch screen."
Miinukset: "The screen worked slowly. The food was minimal and poor quality. The lettuce was browning so I didn't have much salad on the main dinner. Sad that there was no fresh fruit at any time."
Plussat: "food was good, good entertainment, comfortable seating"
Miinukset: "service was slow and inefficient"
Miinukset: "Delay in receiving luggage ,"
Plussat: "Newer plane"
Miinukset: "Horrible boarding process. Unorganized- mayhem!!"
Plussat: "everythings was fine almost"
Miinukset: "the service serving the food and beaverage, to slow and just once a while,"
Miinukset: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
Miinukset: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Plussat: "Crew was fine; food fine."
Miinukset: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Plussat: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."
Plussat: "Same as above"
Miinukset: "Same as above"
Plussat: "Plane itself was nice with very comfortable seats. Good selection of movies and shows to watch in flight."
Miinukset: "For a flight from IST-NPL they only had beef options for food. Nepal is a Hindu country and majority of people on the flight were Hindu. It's very inconsiderate for them to bit have planned for more non beef food options. I turned on the service button 3 times within an hour. No one came. Separately I also asked 3 flight attendants for some water. None of them got me water! There were at least four parties with kids younger than 3 and a few older people. It would have been nice if boarding call was made to allow these people to board first so they could settle down camly, without stressing the kids and everyone else behind them!!"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Nothing bad, nothing special.
Try to get the seats right behind business class, more leg room at economy price.
Lost one of our bags from Frankfurt to Palma!
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
It was easy to board and store out baggage. The plain seemed old and was not comfortable. There was a couple of unhappy staff who worked on the plane. They also didn’t have our stroller as we exited the plane. They said they didn’t have one. We stood for 1 hour and 1/2 at baggage for it to appear. We checked zero bags to avoid this process.
I've always been very happy with Lufthansa, but this trip was definitely a struggle. Lufthansa had some technical issues which caused a serious mess for one of our passengers. What was really disappointing about that was the number of hours that we and Lufthansa personnel at the airport had to spend to fix the problem, hours that they could have used more effectively in other areas. That combined with the high volume of summer travelers, and short staff, made it a less than optimal experience.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
I’ve contacted kayak several times before my flight from frankfurt to the US. It is ridiculous that Lufthansa sells a flight with a 45 minute layover from a connecting flight, I sent email and calls about my concerns and one person got back to me telling me he will see if he can change my flight and he’ll call me back and said that I should be fine to make it since Lufthansa sells that flight. I never got a call back and had to run through the airport and ask to skip in line at passport check to barley make it to my flight. When I know there was easier connection flights
Flight was canceled due to mechanical issues, which is 100% ok and understandable. I’d much rather be safe than sorry. HOWEVER, when we got off the plane there were no reps at the gate to tell us next steps. It was 7pm and we were traveling with two small children. One hour later (8pm), still no updates, no reps. Most of the airport was closed. Lucky we had plenty of snacks for the kids. One hour after that (9pm) FINALLY an AIRPORT EMPLOYEE (not Lufthansa rep) tells us that she has hotel vouchers and taxi vouches that will be given out in order of family size. Since we were a fam of 4, we got one. Others had to sleep in airport. Got our bags, headed to taxi stands. No taxis because it’s now 10pm on 30 October in menorca, an island that basically closes to tourists by 1 November. Waited with the other 100 people in line for taxis to finally come 30 mins later. Lufthansa did NOTHING. Help desk phone number, online chat, and Facebook chat did not work. No reps at the airport. The cutstomer service aspect is HORRIBLE. If you fly Lufthansa I hope that nothing goes wrong with your flight.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Plussat: "Crew was brilliant"
Plussat: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Miinukset: "There is no inflight entertainment on these flight but I brought my own."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Good service overall. Great crew."
Miinukset: "Nothing in particular."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "The boarding gate has too little space and was chaos."
Plussat: "Everything was on time and efficient."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Plussat: "Crew, food and entertainment were fine"
Miinukset: "Notoriously, on several flights I have recently taken, my economy seats do not recline at all. On long distance flights this is very uncomfortable! And on this flight from Frankfurt to NYC, my bag was lost, making a claim at the Lufthansa baggage dept took a very long time and the clerk said little, explained nothing and seemed annoyed with my questions."
Plussat: "Getting a text alert so I didn't waste my time going to the airport"
Miinukset: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Plussat: "Well in time"
Miinukset: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Plussat: "Good aircraft, great crew"
Miinukset: "Flight was 3hrs delayed due to late arrival of the aircraft"
Miinukset: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Plussat: "The crew was very friendly and went above and beyond."
Miinukset: "The boarding process is unorganized as passengers do not board by aisles...just pushing and shoving"
Plussat: "Very good travel , good airplain , and good kosher food"
Plussat: "Flight was on time."
Miinukset: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Plussat: "Lufthansa makes coach travel tolerable. Blankets, pillows, free access to on board entertainment and a large selection of real food, not just snacks, and beverages. All beverages available the entire flight. Plane was clean and everything in working order."
Miinukset: "Nothing to complain about."
Plussat: "I enjoyed my flight. Flight crew was amazing. Comfortable seats and lighting for an overnight flight. Food was good and stuffing."
Miinukset: "Headsets were collected half hour before landing (minor issue). Except for the recommendations for this flight, movie highlights were well hidden in the entertainment system."
Plussat: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Miinukset: "Crying babies-but that's not the airlines fault at all"
Miinukset: "Still didn't get to destination. Two hours delayed was enough to make me miss the connection flight which result in a extra 7 hours wait in Munich for a 9 hours total. But they compensate all that with a 10 euros voucher, well worth the trouble."
Plussat: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Miinukset: "My return on Air Canada."
Plussat: "Once I got on the plane, everything was fine and easy. The airport drove me crazy and the lack of confirmation on my ticket was more than annoying."
Miinukset: "The late notification of a change in gate number and the lack of confirmation that I had a reserved seat on the flight. I was kept in suspense right up to the minute I boarded the aircraft. Very nerve wracking."
Plussat: "Crew was nice."
Miinukset: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "good service, professional staff"
Miinukset: "few cm more leg room in economy will make such a big difference!"
Plussat: "everything from the boarding and check-in process to in flight comfort."
Plussat: "Great airplane seats in Prem. Economy."
Miinukset: "Information access to cancelled flights was horrible. Impossible to get assistance."
Miinukset: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Miinukset: "the hot meals were aweful"
Miinukset: "My chair did not recline at all, which make long fly very uncomfortable. When I complained to fly attendant, she said that there is nothing she can do about it. The table in front of the chair was also very hard to open."
Miinukset: "Same as Abu e"
Plussat: "טייס מקצועי קדם טיסה נח ומסודר כולל אפליקציה לבורדינג"
Miinukset: "האוכל לא מציאה"
