Ground Staff in SFO were rude
Ground staff at Doha and Amritsar for connection flight harrasing People in getting there carryons checked was the singe most worst thing . You can do better job Qatar Airways.
Food quality was okay not so great and other things were very good.
Since it was a long journey should have better service and address all comfort and concerns for passengers.
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
It’s difficult to understand whether it is quatar airlines or Indigo Airlines
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
Qatar airlines denied issue of any Boarding Pass to me at the Airport Check in counter, siting the reason that pre-booking of Covid Test appointment 'on arrival' at Kolkata Airport (CCU) was a mandatory requirement, even if I was not traveling from (or through) any of the 19 (nineteen) 'AT-RISK' countries notified by Govt.of India for the purpose of International Arrival. Moreover, Air-suvidha form of Govt of India which I had pre-filled with required documents, never asked me or redirected me to any Covid test pre-appointment site 'on arrival' by the international passenger. The QA executive at the Houston (Texas, USA) air-port check in counter informed me about this about this and said it has come from their internal memo. They even denied issuing me a copy or to take any photo of the same internal note. Though as per our understanding the same is not required as per Govt of India's latest guidelines in related to international passengers arriving in any of the Indian airports (including Kolkata). My subsequent telephonic call to Qatar Airways Customer Care centre also did not help. They only could inform me to send a mail using 'feedback' link in the Qatarairways official site and ensured that it would be replied within 12 hours. Even after making a complaint (through Feedback link in QA official website), I have not yet received any reply from them even after 4 days (besides an automated acknowldgement) of my complaint. In none of their earlier communication to me, neither Qatarairways nor by 'Kayak' / Indian Eagle, this requirement (even if it was mandatory) was ever been ever communicated to me. Suffered a huge loss due to this. Very much disappointed with the Qatar airways.
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Plussat: "I had a cheap ticket and expected much less, but food was great, crew was creat, boarding was easy."
Miinukset: "The boarding was on small plane parked far away from the terminal and we had such a long bus ride I started to think "what is going on"..."
Plussat: "Amazing staff"
Miinukset: "Uncomfortable seats and poor entertainment systems"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Crew was amazing"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Plussat: "Food was okay and crew was okay"
Miinukset: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Plussat: "Extra leg room only coz I was on exit isle"
Miinukset: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Miinukset: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Plussat: "The service was excellent & food satisfying."
Miinukset: "The liquor variety could be better."
Plussat: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Miinukset: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Miinukset: "My baggage was lost!"
Plussat: "good crew"
Miinukset: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Plussat: "Crew was excellent. Very nice and helpful."
Miinukset: "Food was terrible. Need a variety. Curry is not for everyone."
Plussat: "No proper meal provided"
Miinukset: "PROPER comfort zone not provided at all"
Plussat: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Miinukset: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Plussat: "Every aspect of flight was wonderful, though I’m sure that fly"
Plussat: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Miinukset: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Plussat: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Miinukset: "The shape of the seats was not optimal for my height/size."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Plussat: "Excellent Service"
Plussat: "Nothing at all"
Plussat: "The plane number one is very good but the onther one to cairo is good not like the first"
Miinukset: "The business class seats on this A330 are to tight when turned into a bed."
Plussat: "Pleasant crew"
Miinukset: "Crowded flight, late departure."
Plussat: "On time, clean and joyful"
Plussat: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"
Miinukset: "The food could be better."
Miinukset: "I am platinium and got treated that way!!"
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "There was wery cold on the plane."
Plussat: "The flight was empty-ish in the back of the plane, & I was allowed to lie down across 4 seats. I liked that they allowed boarding from the back of the plane (along w/ front). I also liked that most of the food was vegetarian (& the crew pointed out what to avoid). I always forget to special order."
Miinukset: "The boarding announcements were not audible where I was sitting in the airport, so that should be better."
Plussat: "Nothing was good"
Miinukset: "Food had only beef options"
Plussat: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Miinukset: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Plussat: "Smooth from beginning to end Well done !"
Plussat: "Food excellent,crew are friendly, polite."
Plussat: "We made it in one piece"
Miinukset: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Plussat: "Perfect service. Perfect food. Best lounge. Flawless"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Didn't get to travel. Will never fly Turkish Airlines again."
Miinukset: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."
Plussat: "Surprisingly good food. Great in flight movie selection."
Miinukset: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Plussat: "Friendly crew, entertainment system"
Miinukset: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Miinukset: "I missed my connection in Istanbul and got delayed until the next day. Because I’m a US citizen they couldn’t offer me a hotel room because US citizens can’t get visas there."
Plussat: "The seat was comfortable."
Miinukset: "The entertainment system was not working"
Miinukset: "Very hot inside the plane"
Plussat: "Flight was smooth. Staff were helpful and professional."
Plussat: "It's always pleasure to travel with Turkish airlines."
Plussat: "Food good movie selections and Nice staff"
Plussat: "Service, Food, Crew, short announcements, boarding, entertainment"
Miinukset: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
Plussat: "It was all good!"
Miinukset: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Plussat: "Smooth ride, with no delays"
Miinukset: "Woman sitting next to me with her baby made the whole ride uncomfortable"
Plussat: "Great seat (3A), great service and food. Very friendly crew. Entertainment is great with plenty of movies."
Miinukset: "Check in in Istanbul was long and confusing due to new safety measures. I had 4 different passport checks with one pat down search and carry on search. Not enough time to even enjoy the Turkish air lounge. However I do. appreciate the safety measures and the effort that come with it. I rather be safe than sorry. The security personnel was very friendly."
Plussat: "Just entertainment system and crew makes your life easier on aircraft."
Miinukset: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Plussat: "Food and service were excellent. And great staff!"
Miinukset: "great delay without explanations"
Plussat: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
Plussat: "The personal is always very very friendly."
Miinukset: "We did not have any TV"
Miinukset: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
Plussat: "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
Miinukset: "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."
Plussat: "I liked everything"
Plussat: "Bussness class."
Miinukset: "Flight was delayed a little."
Miinukset: "Outstanding customer service"
Miinukset: "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
Plussat: "Crew was nice and friendly."
Miinukset: "Food was not very good."
Plussat: "Nice food for 80 minites flight"
Miinukset: "Crew should be a bit more friendly"
Plussat: "Everything was great!"
Plussat: "Food and service was great. Got a bit sick on plane and staff was very helpful until I was better."
Plussat: "Good food great passenger service."
Miinukset: "Having to take a bus to plane"
Plussat: "Attention, service, flight."
Plussat: "Fast, efficient, confortable, nice flight attendants, good food."
Miinukset: "The guy sitting next to me who was upset that I had to go to the bathroom."
Plussat: "Love the "welcome aboard" Turkish delight. Enjoyed the pide sandwich snack."
Miinukset: "Offer water or any drinks instead of us having go to the kitchen area. Would be better to offer drinks in bottles instead of a glass. Also, bring snack offerings throughout cabin. I was traveling with 3 children. Could you think about offering food to the passengers with children first? This would help in getting them settled into the plane instead of waiting for their food -- which for them seems like an eternity."
Plussat: "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
Miinukset: "No in-fligh entertainment."
Plussat: "Boarding was quick, crew was helpful and pleasant"
Miinukset: "-No vegetarian options for meals -No personal TV to watch -No announcement made in English in Kabul airport"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Miinukset: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."
Plussat: "The crew was amazing!"
Plussat: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Miinukset: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
Plussat: "Great seat and staff."
Miinukset: "It was great!"
Plussat: "Amazing crew"
Miinukset: "At check in"
Miinukset: "You expect more from business class"
Plussat: "every thing from the new plane until arrive it was amazing"
Miinukset: "nothing every thing i like it"
Plussat: "The attendants and ground crew helping me was excellent."
Miinukset: "They ran out of food! There were no snack and I had to go without food from AUH to IAD. No snacks either. The focus was on selling food. A truly sad experience. I thought Ethiad was among the top 5 airlines but this experience puts the worse that the top 25"
Plussat: "Boarding staff ."
Miinukset: "Food was very bad and started to charge you for some food and drink items ."
Plussat: "Crew was cordial"
Miinukset: "Check-in - it took 2 hrs to check our bags"
Plussat: "Good service"
Miinukset: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Miinukset: "Entertainment byTV with more new movies."
Plussat: "Crew was great, food was great, seat was comfortable"
Miinukset: "My baggage is missed on my trip"
Plussat: "I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable."
Miinukset: "Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible."
Plussat: "Only 2nd leg- the crew was better"
Miinukset: "Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/"
Miinukset: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Plussat: "The crew"
Miinukset: "Having to wait 5-6 hours due to missed flight back to NY"
Plussat: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Miinukset: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
Plussat: "The crew were really accommodating."
Miinukset: "I had chosen an aisle seat and vegetarian food online. Neither were given. The food choices were meager."
Plussat: "We had a medical emergency so we couldn’t take our flight. The crew were nice about understanding our situation."
Miinukset: "Lost our bags, didn’t call us back. We had to go to the airport to find someone to look into our bags. It’s been over a week and we still don’t know where they are. :-("
Plussat: "The seats were very comfortable with good leg room. Food was excellent. Cabin crew was friendly and accommodating."
Miinukset: "The entertainment screen looked aged. Very slow and not so good resolution. Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Miinukset: "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
Miinukset: "More protein in food"
Plussat: "Timing were good"
Miinukset: "Crew UPLESENT AND UPSET TRIED TO BE UNHELPFUL Diappointed on staff Food was bad. Should give people smaller options but provide something edible"
Plussat: "The flight from AMM to Abu Dhabi was excellent. Movie selection was excellent. Everything was excellent. The flight from Abu Dhabi to Muscat was so so. It might be due to the short duration."
Miinukset: "Movie selection, sound system, seat and window shades on the Jordan to Abu Dhabi flight."
Plussat: "Crew ppl was nice"
Miinukset: "Front ppl at the counter was absolutely horrible. I will never ever recommend any one to fly with Etihad airways.i travel for work and I never had a experience like this. Never in my life."
Miinukset: "Was not allowed to board flight, had to purchase a second d ticket, told no seats available until Sept 17 which was a lie, after an additional charge of $750.10. Could not reach customer service. Ended up buying a ticket with another airline. Would like some reimbursement in this."
Plussat: "The flight was perfect the flight attendants was also up to scale thank you very much for the nice flight"
Miinukset: "The fly agency supposed to advise me a hotel inside the airport I asked to be inside the terminal so I had to cancel the booking in there and lose money because the hotel they advised me was outside the terminal not inside"
Plussat: "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
Miinukset: "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"
Miinukset: "Some times we did not take food from crew, I and my kids are slept. When we woke up kids feeling hungry, they are not provided food"
Miinukset: "Overall the flight was okay. What was disappointing was that our luggage didn't reach Prague at the same time. I have a meeting tomorrow and really wanted to take a bath upon arriving at the hotel. The problem is, all my clothes were in my luggage. Add to the fact that I have an early meeting tomorrow and I don't know what time my luggage will arrive."
Miinukset: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
Plussat: "Crew , seats and crew"
Miinukset: "Boarding was very slow although we did it online as they were serving all client without differanciating the online checked already."
Plussat: "Entertainment system , crew"
Miinukset: "Boarding, as we did it online but waited long queue because online counter was serving all passengers"
Plussat: "Quick flight"
Miinukset: "Seating is tight"
Plussat: "Staff was great. Food was good, not great, but better than every other airline."
Miinukset: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
Plussat: "Good in-flight service. professional crew."
Miinukset: "Extremely strict on carry-on baggage weight policy. I wish I knew about this policy before going to the airport. Ended up paying $110 more, having to move stuff from my carry on bags to checked in luggage."
Plussat: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Plussat: "For the price, its good, Entertainment system is really good, also its` good for the quick flight.Flight is always On time!"
Miinukset: "Staff is not super welcoming, looks like they are forced to serve the economy class, you get what you pay for, Also its super crowded."
Plussat: "Entertainment system"
Plussat: "The aircraft and leg space in rare seats."
Miinukset: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Plussat: "The crew were friendly and helpful. The airplane was spacious."
Miinukset: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Miinukset: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Plussat: "Crew comfort"
Plussat: "Probably one of the more comfortable flights I've been on."
Miinukset: "We got rerouted through Singapore for an unscheduled stop, had a flight crew change which added 3 hours onto the flight which caused me to nearly miss my connecting flight to Bahrain. I did make the flight being the last person to board, but my bag did not."
Miinukset: "Food pathetic & bogus movies"
Miinukset: "This is the last time to travel with etihad , very bad staff and not coorporated at all except for ( business and first class) Accordinh to my 2 experience with them they did not componsate me for the flight was missing because of their delay and the other one because checked in desc dont accept my bag even if i checked in and i have the boarding and they did this just to buy new ticket for 300 euros ? For nothing and waist time I gave them 0 out of 10"
Plussat: "Crew was really nice, it was clean and prompt."
Miinukset: "More movie selection would be nice"
Plussat: "Good selection"
Miinukset: "* Server was down for first half of the flight * Recommend turning on entertainment system as soon as cabin is boarded"
excellent all round and check in luggage included
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Would have been good to have slightly reclining seats
Miinukset: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Miinukset: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Plussat: "The crew was fine."
Miinukset: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Plussat: "The flight was very uncomfortable and dirty"
Plussat: "Took off on time"
Plussat: "They delivered me my order sanwhich and flight was on time"
Miinukset: "The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight"
Plussat: "I may never travel with this airline"
Miinukset: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Miinukset: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Miinukset: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Plussat: "I liked that it's first and last time"
Miinukset: "Wait time, customer service"
Plussat: "Everything was smooth from boarding to landing."
Miinukset: "Unexpected Flight Cancelation; zero assistance replacement, alternative flights, overcharging baggage, no refunds despite flight cancellation, disappearing of Pegasus staff instead of assistance, no assistance when calling headquarters, stranded for days w no help on site nor by phone, deferring to third party vendor"
Plussat: "Please return my money."
Miinukset: "Please return my money."
Plussat: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Miinukset: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Plussat: "The worst airport ever"
Miinukset: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Plussat: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Plussat: "You get what you pay for, nothing more and nothing less."
Miinukset: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Plussat: "Crew was nice Price was good Food was good but expensive"
Miinukset: "Beverage was not there not even soft drink or water Boarding was not okay it took us 10 minuets standing in airplane shuttle to Big long lan to reach boarding desk Expensive food to buy"
Plussat: "Cheap Air ticket"
Miinukset: "Seats are not comfortable."
Miinukset: "Late boarding for unknown reason."
Plussat: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Miinukset: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Plussat: "Easy check-in and boarding."
Miinukset: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Plussat: "Everything was on time, crew was nice, a lot of empty seats"
Miinukset: "Noisy children..."
Miinukset: "A lot of peoblems with this airlines. I will not use it again."
Plussat: "The aircraft chair are comfortable"
Miinukset: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Plussat: "The preorder food is good."
Miinukset: "The flight was delayed by 45 minutes."
Plussat: "They changed my online check in into front window seats for free Was in time"
Miinukset: "It's low cost, it arrived in time. It's ok :)"
Plussat: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Miinukset: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Miinukset: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."
Miinukset: "45 minutes delay"
Plussat: "Reasonable for the price paid"
Miinukset: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Plussat: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Miinukset: "Flight took off late, no food or entertainment available"
Miinukset: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Miinukset: "Late in time"
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Plussat: "It didn't crash."
Miinukset: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Miinukset: "Delay. No apologies not even one."
Miinukset: "No information flight delay until you find yourself."