Leaving the AC off in 100 degree heat while waiting to take off was not good.
Didn't catch my connection and Delta couldn't rebook me for 3 days....
The seat back entertainment screen didn’t work at my seat. Staff was great.
Plussat: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Miinukset: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Plussat: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Plussat: "It was nice that the plane was not packed full."
Miinukset: "Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline."
Plussat: "Felt safe withe the cleanest of the plane"
Plussat: "Free entertainment"
Miinukset: "More comfortable seating"
Plussat: "Nice crew, easy process"
Miinukset: "Everything was fine"
Plussat: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Miinukset: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Plussat: "I flew standby (for the first time) to London and check in team in NYC was great."
Miinukset: "Now, the team in London, wasn’t so great. They were a bit rude!"
Plussat: "Free snacks!!!"
Miinukset: "They were great"
Plussat: "Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though."
Plussat: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Miinukset: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Plussat: "Good service"
Miinukset: "Video system locked up at my seat"
Plussat: "Very nice lady as part of the crew, always a cheering moment for passengers."
Miinukset: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
Plussat: "The staff was very nice and helpful."
Miinukset: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Plussat: "Check in process & text updates were awesome!"
Miinukset: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Plussat: "Everything was fine. Delta did a great job."
Miinukset: "The kid screaming in my ear for 3 hours"
Plussat: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Miinukset: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Plussat: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Miinukset: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Miinukset: "Cabin was too hot!!!!"
Miinukset: "The seat was very uncomfortable"
Plussat: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Miinukset: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Plussat: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Miinukset: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Miinukset: "Cramped seating for premium Econ"
Miinukset: "Not being to check our tickets on line"
Plussat: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Miinukset: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Plussat: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Miinukset: "Delayed due to problem with the door"
Plussat: "Crew was very helpful."
Miinukset: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Plussat: "Was able to sleep for once. Nobody in center seat."
Miinukset: "Crying babies"
Plussat: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Miinukset: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Miinukset: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Plussat: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Miinukset: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Miinukset: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Plussat: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Miinukset: "Counter agent."
Plussat: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Plussat: "The flight got us from Anchorage to Atlanta on time."
Miinukset: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Plussat: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Plussat: "Everything went smoothly boarding etc."
Miinukset: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Plussat: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Miinukset: "Short 3 hour flight-no complaints"
Plussat: "Entertainment. Center was great"
Miinukset: "Boarding has been made so complicated it's a joke."
Plussat: "Fast boarding, crew, entertainment."
Miinukset: "Not enough lavatories, space is crazy small and the time should be changes. Arriving at 8am after spending half day awake is crazy. Unless you sleep the entire flight wI think no food no restroom."
Miinukset: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Treated first rate in first class. The crew had such a happy, even jolly, demeanor that one couldn't help smiling and enjoying the experience. Thoughtful enough not to wake us for breakfast when they saw wife and i sleeping soundly after early morning departure. We would gladly fly Alaska Airlines again.
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
It was hot af. The flight attendant was incredibly rude, in addition to waking me up 2x to keep getting things out of the bin over my seat without a courtesy apology or anything. I hate flying American.
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Plussat: "This was the worst flying experience I have ever encountered."
Miinukset: "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
Plussat: "The seat was comfortable for a change must be a different plane"
Miinukset: "Notified better for the reason why the flight was cancelled."
Plussat: "Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time."
Miinukset: "Lack of IFE screens was disappointing and the seats had zero padding."
Miinukset: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Plussat: "stupid airline"
Plussat: "Pilot was Awesome"
Miinukset: "The crew was eh not very friendly"
Plussat: "Despite the fact that im a platinum member they offer no benefits during the flight. Seats are torture chairs . Im definitely moving my bussiness w another airline"
Plussat: "Seats very comfortable"
Miinukset: "No money for baggage registred"
Miinukset: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Miinukset: "Everything comfort communication"
Miinukset: "Only snacks available at 5am"
Plussat: "Food was great! Service was excellent."
Miinukset: "It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to. That's not their fault....it is me But they made your flight to be the best that can be"
Miinukset: "Pésimo perdí mi vuelo de conexión porque el vuelo estaba retrasado 1hora y media"
Plussat: "Convenient flight from DRO to Dallas."
Plussat: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Miinukset: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Plussat: "Flight delayed for 12 hours. Had to reschedule both flights"
Miinukset: "See above. Missed work."
Plussat: "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."
Miinukset: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
Plussat: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Miinukset: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Plussat: "Jams you up with connections in Charlotte."
Miinukset: "Always running to make connections."
Plussat: "We got there"
Plussat: "Overall good service."
Plussat: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Plussat: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Miinukset: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Plussat: "Crew was very friendly. On time departure and landing."
Miinukset: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Plussat: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Miinukset: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Plussat: "I was able to try the recently redesigned coach cabin seats which are OK for a short flight. But I wouldn't want to be seating in them for more than 2 to 3 hours top specially on the window or worse a middle seat. The crew was attentive up to a point (just saw them boarding and when given a cracker and some water during the flight). I think American can do a better job providing comfortable seats or even a nicer meal during flights."
Miinukset: "Seats are short of cramped. If you are large size avoid windows and middle."
Plussat: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Miinukset: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Plussat: "I liked having a window seat."
Miinukset: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Miinukset: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Plussat: "Worst experience food is very bad"
Plussat: "Pilot did a great job coming into SFO airport. Had to abort landing and do it again."
Miinukset: "Unless we slept through it, no food or snack was served. It was a 6+ hour flight. I was awake for water and soda offerings but not even nuts. To be fair, I may have been asleep but I woke up every time a drink was offered. We came from a connecting international flight with no time to get a meal. We grabbed a bagel as we rushed through the airport. I didn't pick the flight so we couldn't have more time."
Plussat: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."
Miinukset: "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
Plussat: "The crew was fantastic, the flight was smother and on time, boarding was timely"
Miinukset: "The plane was older with a poor entertainment system"
Plussat: "Service and staff were great!"
Miinukset: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Plussat: "The trip was great. Very courteous crew & the cabin crew was very efficient with a big smile and helpful. Great flight."
Miinukset: "The first leg of the flight out of Huntington was 4 hours late as the flight was cancelled due to one of the crew members not showing up. It was a very uncomfortable delay. They stated that one of the crew was sick. There was no notice about the delayed flight."
Plussat: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Miinukset: "There was no real entertainment on the screens. No movies."
Flight on time Endless queues Tempted to take train next time
Spend 10HOURS on the phone to get on scheduled plane. BA made wrong date and was send in circles. 11houts before flight I bought different tickets to get back on time to LAX. No help from Finnair, British Airways and Kayak. Had so much stress and insanity from representatives about my flight. Kayak MUST have 24 hours live person. Was calling from Vilnius and getting machine from noon until 6pm, Vilnius time. Does Kayak knows calling rates!!! This was WORST experience ever!!!
Still in London.British airways is a joke.
Long security lines at Stockholm airport. Completely full flight, we were at back of plane
The crew were sterling. The flight was fully packed, the chair I was assigned didn't have a screen to watch TV on, and other passengers stood inches away from my face while milling around near the toilets. Also, super narrow seats on row 30 A-C so pretty tight squeeze for a *ahem* larger gent such as myself. That said, flight was on time, food was fine, crew were competent and pleasant.
I loved the FinnAir blueberry juice
Flight was delayed and they didn’t have any vegetarian meal options. You had to reserve online for a vegetarian meal. On other airlines you don’t have to reserve your meal restrictions. I was left starving the whole flight because they only had one meal option which was meat.
I was robbed of my flight, I was improperly re routed, I was abandoned at the airport and told there was nothing they could do after being improperly rerouted, except call and file a complaint offered an apology by customer service. I filed a complaint and I have still not heard anything back. I was forced to purchase 3 additional flights and still not even offered a credit for the error of BA and their counter attendant.
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Miinukset: "Customer Service is Dead with British Airways!!! I will make every effort not to fly with BA again"
Plussat: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"
Miinukset: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"
Miinukset: "Error on kayak.com resulted in me losing approx. £600 and having to take the issue to the small claims court."
Plussat: "Great crew. Comfortable seats. Easy check-in and well trained staff. Super helpful."
Miinukset: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Plussat: "Flight crew informed us what was happening although all passengers were accounted for earlier than departure time. Very pleasant crew members and pilots."
Miinukset: "No entertainment available and no snacks available without purchase."
Plussat: "Selection of movies and stewardes."
Plussat: "The flight itself was fine"
Miinukset: "The delay made me miss my connections, and cost me a day at a festival I paid a lot of money for and planned 6 months around. the options given by staff were not too helpful"
Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"
Plussat: "Arrival into Heathrow was unsatisfactory."
Miinukset: "Wheelchair request was ignored"
Miinukset: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"
Plussat: "Gatwick is very well organized, making the boarding process very smooth. The flight to Amsterdam is short - only an hour. And the crew was friendly and efficient."
Miinukset: "Waiting 6 hrs"
Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Plussat: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Miinukset: "Nothing could have been better."
Miinukset: "Almost missed my flight. They had no confirmation of the booking even though it had been done a month earlier. Called the customer service and they kept directing me to go figure things out with the airport staff. It was a very frustrating experience. Took almost 4 hrs to confirm that the flight had been paid for."
Plussat: "Standard BA flight."
Miinukset: "Delayed departure missed connecting flight. Had to rebook and travel via Munich to make meeting."
Miinukset: "3 hour delay in flight...they kept us on the plane forever"
Plussat: "Movie choices"
Miinukset: "Food was horrible. Potatoe chips were served as the 2nd meal. Yuck..seat cushion was hard, leg room was super tight. A painful 7 hours."
Miinukset: "Small plqne"
Plussat: "Quality service."
Miinukset: "Vegetarian dinner of pasta was uninteresting. The Indian meal in the other direction was much better."
Plussat: "The entertainment, food and crew were good"
Miinukset: "The seats on the 747-400 were less comfortable than the Airbus 300 going to London. The airbus also provided several more inches of legroom."
Plussat: "Excellent flight."
Miinukset: "Cramped and no free tea/coffee"
Plussat: "Seats very tight on BA. Departure late, arrival late - had to run to Terminal 3 to catch plane to Philadelphia."
Miinukset: "Seats, woman at check in very rude."
Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"
Plussat: "Boarding was easy."
Miinukset: "My flight was delayed after we were already on the plane. We weren’t offered any complimentary snacks or beverages, most likely because it was a “short 2 1/2 hour flight.” Flight took longer than originally stated."
Plussat: "it was very good I enjoyed the trip from midland to London and oslo And back through the same route it was very good . Thank you/"
Miinukset: "what I don't like is when the captain Announce that we should put off our cell phone and other devices some people still live theirs on that is not good at all please take note"
Plussat: "The staffs were brilliant"
Plussat: "Everything was on time."
Miinukset: "It is a very good flight i seen. The flight was timely. Landing was very good."
Plussat: "Very good experience, will travel with you again."
Plussat: "Aer Lengus is great. Complete contrast with the trip from the US to Heathrow with BA-D. That leg was horrible, one of top two worst over my 30+?years of traveling internationally Viva Aer Lengus comfort and customer relations, what a difference with BA-Disastrous customer support in Heathrow"
Miinukset: "Aer Lengus is great"
Plussat: "Crew was great and very helpful."
Miinukset: "The air pressure in the cabin didn't seem right, feet were swollen more than other international flights I have taken."
Plussat: "I liked how pleasant the staff were."
Miinukset: "I don't like bulk head seating."
Plussat: "The food was decent and the tv's offered a number of movies and options to pass the time this was my first time flying with BA and I would fly with you again. Much improved from AA and United"
Miinukset: "The crew was fine, but not overly friendly. I flew BA to and from my destination. The other flight, the plane was nicer/newer possibly."
Plussat: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."
Plussat: "Several little things meant a lot: 1. The bathrooms stayed fairly clean on a 9+ hour flight. 2. LOTS of entertainment options. 3. Flight attendants seemed genuinely kind and helpful in addition to being professional. 4. Meals were not completely horrible."
Miinukset: "1. Real cream for the coffee, please."
Plussat: "Free soft drinks. Average boarding speed. Was able to bring on my rather large carry on bag."
Miinukset: "Like the flight from Amsterdam to Philadelphia, the seats were extremely uncomfortable and wouldn't go back much at all. On this flight my tray was also broken so I couldn't ever put any drinks on it without them spilling everywhere. The flight attendants were the worst ones I have ever had on a flight. Very unpleasant and rude. They would barely pay attention to customers and would only gossip when they were making their rounds down the isles. One of them made an attempt to bump either my arm or my leg every time she walked paste me, not once apologizing. It was very clear that she was doing it on purpose. At one point she even kept bending over to get into one of her drawers on her cart and kept shoving her butt into my shoulder and in my face repeatedly without acknowledging me at all. I was returning from a trip overseas and my appearance was less than business casual but that is no excuse to treat me like that or any other customer riding on this airline. I enjoyed my flights with British Airways on my way to Europe. It's extremely unfortunate that these two airlines are sister companies and transfer people between them. From now on I will actively avoid taking any flights on a American Airlines unless I have absolutely no other option. Sadly, this may mean avoiding British Airways as well. It's sad when Allegiant Air offers better flights than such a reputable airline, such as this."
Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Miinukset: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."