Etsi halvat lennot reitille Alaska $[7232-Helsinkiin

Plussat: "Free entertainment"
Miinukset: "More comfortable seating"

Plussat: "Comfort plus is a nice upgrade"
Miinukset: "Having a clear gate to take advantage of being early."

Plussat: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."

Plussat: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Miinukset: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Miinukset: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"

Plussat: "Although we had to get a replacement plane due to fuel leak on the original, Delta accomplished the switch quickly and efficiently. The Captain came out to greet us, and the flight crew was pleasant, courteous, and professional."
Miinukset: "The little individual TV screens are tough to see for older eyes."

Plussat: "The crew was communicative and courteous."
Miinukset: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."

Plussat: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Miinukset: "Good stuff."

Plussat: "staff was friendly and very attentive to my needs."

Plussat: "food and service was amazing"
Miinukset: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"

Plussat: "Good service"
Miinukset: "Video system locked up at my seat"

Miinukset: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."

Plussat: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"

Plussat: "Crew was friendly"
Miinukset: "Allow one free bag check in on transatlantic flights"

Plussat: "Everything was fine. Delta did a great job."
Miinukset: "The kid screaming in my ear for 3 hours"

Plussat: "Nothing"
Miinukset: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."

Plussat: "Priority boarding and on time"
Miinukset: "Nothing"

Plussat: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Miinukset: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"

Miinukset: "Cabin was too hot!!!!"

Plussat: "This was two hours of absolute freezing temperature"
Miinukset: "It was so cold it was actually unbeasable"

Plussat: "nothing"
Miinukset: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."

Plussat: "Boarding was quick and professional. The crew were professional and friendly."
Miinukset: "No entertainment system. The cabin was cramped and the food/snake was forgettable."

Miinukset: "Cramped seating for premium Econ"

Plussat: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"

Plussat: "Crew was very helpful."
Miinukset: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."

Plussat: "Very comfortable and didn't feel cramped. Quick flight."
Miinukset: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Plussat: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."

Plussat: "Was able to sleep for once. Nobody in center seat."
Miinukset: "Crying babies"

Plussat: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Miinukset: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"

Miinukset: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."

Plussat: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Miinukset: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."

Plussat: "I love and prefer most everything about Delta"
Miinukset: "Customer service outstanding, flight on time. Clean plane, but couldn't hear the captain announcements we were 30 minutes late arriving in Albany and our car rental office was closed!! We were there for my dads funeral didn't need that stress!!! That was terrible!!!"

Plussat: "on-time and quick boarding times"
Miinukset: "Waiting too long before take off with no circulation of cool air"

Plussat: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Miinukset: "Counter agent."

Plussat: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Plussat: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Miinukset: "N/A"

Plussat: "Seats wider than on last week's flight out"
Miinukset: "Thought I would get better service in first class. Never did get my coffee. Totally different from my trip to Atlanta last week."

Plussat: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Miinukset: "Chaos at gates. Changed gate 3 times. No real updates."

Plussat: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."

Plussat: "The flight got us from Anchorage to Atlanta on time."
Miinukset: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."

Miinukset: "Smooth and easy"

Plussat: "Good for an economy flight"
Miinukset: "Too long"

Plussat: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Miinukset: "Short 3 hour flight-no complaints"

Plussat: "Entertainment. Center was great"
Miinukset: "Boarding has been made so complicated it's a joke."

Plussat: "Lovely staff"
Miinukset: "No meal served on a 5 hours flight!"

Plussat: "Everything was great"
Miinukset: "Lost luggage,, will be delivered to our house"

Miinukset: "First class seats were uncomfortable for a 6.5 hour overnight flight."

Plussat: "Disappointed not to get a better seat as a Dimond member I was assigned to last row in the plane!!!"

Plussat: "Service"
Miinukset: "Small plane don't do well with turbulence"

Plussat: "Flights were on time"
Miinukset: "Crews were rude, no free snacks, they even charge you for headphones"

Miinukset: "More depth to seats, room to straighten shoulders while seated (and I’m small), breakfast on overseas flight. Hard to hear announcements over plane noise."

Plussat: "Check in was pretty easy."
Miinukset: "Gate control was very poor.no order in boarding and everyone entered on random row seating as no order was called or used. Slowed process and left-overhead bins full for the later customers. More attentive staff on board and at very least a bag of pretzels could have been offered. Not happy!"

Miinukset: "I looked down between the seat “legs” and wall and there was so much garbage. Never ever seen so much garbage with any other airlines. Maybe just one customer? IDK because so much. I thought could it be accumulated from a number of previous flights?"

Plussat: "Normal"
Miinukset: "More food choices"

Plussat: "The crew was great. Very smooth flight, no problems or delays."

Plussat: "Really friendly flight crew, great talking with our kids."

Plussat: "Treated well, staff were kind, met some great people going to Iceland as well"
Miinukset: "Of course everyone would always love a bit more space - but we understand why we can’t :)"

Miinukset: "All the extra charges for anything other Seat on the plane. I don't blame Icelandair for this, I blame Kayak for it. Kayak really suck at informing customers about the services offered by Icelandair, I would have bought a better ticket if I was given all the info to make a informed decision"

Miinukset: "Seat comfort"

Plussat: "Courteous crew. Flight was on time."

Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"

Plussat: "The crew was welcoming."
Miinukset: "The boarding was delayed by an hour, and people were just standing squeezed to the gate in the busy Reykjavik airport. The flight was rough at times, but I suppose that's a Mother Nature's fault. Food and drink (for purchase) was fine."

Miinukset: "Every flight on Icelandair that I had, was delayed. Very slow check in assistance. Ground crew were not friendly nor helpful. They would push and shove anyone in their way, instead of saying “excuse me”. Paying for ONE check in bag should not be $95. Most airlines charge between $20-50 for the first bag. Also no snacks for a long flight."

Plussat: "Nothing to add, all as expected."

Miinukset: "Delay in Philadelphia affected this score"

Miinukset: "Ended up with a long layover I couldn't change after hours on the phone with your people."

Plussat: "Love that the airline starts boarding from the back - great to see common sense win over financial incentives. Staff and crew were great - probably the best I've seen. Great movie choices."
Miinukset: "Gate areas for transfers were really chaotic."

Plussat: "On time. Luggage arrived to destination."

Plussat: "The flight was on time, the boarding was well done and staff helpful, the flight took the time estimated and yeah could not have had a better flight"

Miinukset: "No meal service"

Plussat: "Nothing... that I can think of..."
Miinukset: "They sell you ticket w/o explanation that you don't have luggage to report without extra money... extra fee. People bring so much on board that you don't have space even for a single small backpack or your jacket... Never again... it's my first and last time that I fly with Icelander airline... Watch what you are buying..or you gonna be.. Sorry"

Miinukset: "Everything"

Miinukset: "Seats are uncomfortable, very uncomfortable compared to other airlines."

Plussat: "The crew was good. They always are. The entertainment system was better than most, although very limited offerings. TIP: Bring your own headphones, standard 3.5mm phone type jack. They charge if you need to get a pair of theirs. Nice to also have a USB charging port at the seat too."
Miinukset: "KEF airport boarding area very contested (D gates). Standing room only, very little seats. Flight was delayed departing leaving and the crew showed no need to inform or explain to the passengers. Included food non existent. Overpay or an airline sandwich if needed, so just bring your own. But that's to be expected in this era."

Miinukset: "Flight was more than one hour late"

Plussat: "I was transferred to a direct British Airways flight to Heathrow that arrived in a time-frame that was close to when I would have arrived there on the Icelandair service. The transfer (including check-in luggage) was completed rapidly with minimal inconvenience which was appreciated"
Miinukset: "The scheduled Icelandair flight was cancelled at late notice because the aircraft was unavailable. I defective part could not be delivered and fitted in time for the aircraft to be available at Sea-Tac airport."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"

Plussat: "Non"
Miinukset: "Non"

Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"

Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"

Plussat: "Kindness and flexibility of staff with health concern."

Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."

Plussat: "Everything A-OK."

Plussat: "No frills, no hassle"

Plussat: "Everything you hear about Icelandair is true. The crew is polite and caring and the planes are clean and efficient. I will definetly use this airline again. The price was right, the in flight entertainment was on point, and the service was above what I expected."
Miinukset: "I'm not sure if this was just a fluke, but the plane was freezing for me! I Had an air vent next to my feet and not even extra socks and two blankets wrapped around my feet kept my toes from turning into little piggy icicles!"

Plussat: "Everything was great. Liked the pillow, blanket and everything offered."
Miinukset: "The only thing we didn't like was we felt like we were being starved into buying food. We would have bought food anyways but the lack of peanuts or crackers made us feel cheap."

Plussat: "Individual TVs"
Miinukset: "Delayed boarding. Seat in last row which is loud and you get bumped every five seconds"

Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."

Plussat: "Very nice plane with free movies and comfortable seats."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "movie selection service on flight was good tight seating"
Miinukset: "Long boarding process, people sitting on floor at airport due to lack of seating. Sat on runway for about an hour comfortable seats"

Plussat: "Decent plane, but not much more to say about this airline."
Miinukset: "Had to climb stairs to board the plane & walk from the terminal. There was no food service included. Had to buy food, expensive prices & the choices were very limited. A major downer! Only had 2 beverage services in 6 hrs."

Plussat: "Excellent service and friendly people Check in was very easy When flight was delayed they held. The plane for us"

Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."

Plussat: "Window seat, clear sky, only a few bumps. Loved looking down as we crossed over Greenland."

Plussat: "Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time."
Miinukset: "Lack of IFE screens was disappointing and the seats had zero padding."

Miinukset: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."

Plussat: "The seat next to me was empty"
Miinukset: "I downloaded the app and followed the directions to watch a movie but when I got on board I host the connection and not get back in . It would not allow me to download anything"

Plussat: "No and no"
Miinukset: "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"

Miinukset: "remove justfly"

Miinukset: "Maintenance issues which led to a flight delay- understandable But we have been on the plane waiting to taxi. The person talking said it will take “3-4 minutes” to deplane...it’s taken about 45 min... Don’t overpromise and under deliver"

Plussat: "The size of the plane."
Miinukset: "Wider seats. More entertainment options other that the Limited Live Television options."

Plussat: "nothing"
Miinukset: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"

Plussat: "Crew was nice but flight was delayed due to maintenance so I’m still stuck at the airport here and no vouchers for anything."
Miinukset: "Flight would’ve been on time"

Miinukset: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"

Miinukset: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."

Miinukset: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"

Plussat: "Nothing"
Miinukset: "Everything comfort communication"

Miinukset: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."

Miinukset: "2 hour delays on both flights of a round trip"

Plussat: "Not much. The pilot did try to keep us updated on our 5 hour delay The airline had conflicting rules on getting off the plane while waiting at the gate the pilot said yes, the attendants said no"
Miinukset: "At least offer water while trapped on a plane"

Plussat: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."

Plussat: "Flight delayed for 12 hours. Had to reschedule both flights"
Miinukset: "See above. Missed work."

Plussat: "Leg space, entertainment."
Miinukset: "Staff not willing to assist with my poor circulation problem."

Plussat: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Miinukset: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."

Plussat: "Nothing"
Miinukset: "Waited 3hrs to leave the runway"

Plussat: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Miinukset: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"

Miinukset: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"

Plussat: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Miinukset: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."

Miinukset: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."

Plussat: "AA had fantastic service, no complaints"

Miinukset: "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"

Plussat: "We landed safely"
Miinukset: "I was astounded at the miserable "cattle car" experience of this flight. When the person in front of me reclined his seat, the back was shoved to within about a foot of my face. Talk about "In Your Face!" It was nearly impossible to exit from my window seat to the aisle, since there is almost no vertical space open from floor to ceiling in which to move. Flying used to be fun--this is awful!"

Plussat: "Attendants were so nice as kind"

Plussat: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."

Plussat: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Miinukset: "No snacks or food, barely enough water on the flight."

Plussat: "Service"
Miinukset: "No entertainment monitor"

Miinukset: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."

Plussat: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Miinukset: "I didn't like that the flight attendants snarky attitudes when we would ask for son."

Plussat: "Flight was on time, crew was friendly."
Miinukset: "No entertainment, seat was not clean."

Miinukset: "No pre boarding for family with kids"

Plussat: "Nothing"
Miinukset: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"

Plussat: "Awesome crew. Comfortable seats. Great entertainment options. Good food."

Miinukset: "There should be entertainment on a 6 hr flight."

Plussat: "Food was good and boarding was smooth."
Miinukset: "Some of the crew were not friendly. They almost seemed irritated when asked a question. I felt extremely bad for the foreign passengers because they were asking about customs and the forms and some of the crew were just rude to them. Imagine being in a foreign country and people not being helpful- embarrassment to USA. Entertainment was ok- old movies were shown rather than a little more current."

Plussat: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"

Plussat: "Nice crew,very efficient."

Plussat: "The fare was 600 dollars cheaper booking it as an Iberian flight than the best deal I could get from AA."

Miinukset: "Paying extra for seats"

Plussat: "After missing my flight and zero empathy from AA employee who reassigned a new ticket - I was given 3 new times and an explanation that no pilots were there yet. Flight was short and painless -- but the scheduling was totally frustrating."

Plussat: "The crew was fantastic, the flight was smother and on time, boarding was timely"
Miinukset: "The plane was older with a poor entertainment system"

Plussat: "Service and staff were great!"

Plussat: "Taking off and landing."
Miinukset: "Boarding was slow. Seating was cramped."

Plussat: "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
Miinukset: "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."

Miinukset: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."

Plussat: "They changed my seat twice to accommodate mother's with children. Lost my window seat. Told me no more room for carry on bag. Was my only bag cause doesn't want to go to baggage claim. Cost me extra 45 mins claiming my bag."
Miinukset: "Not take away my carry on bag at gate (was not a size problem), don't change people's seats."

Plussat: "Finally getting home safe and sound."
Miinukset: "It was close to an 8 hour layover for a 35 minutue flight. We almost made an earlier flight that supposedly had room for our luggage but not us. So when we finally got to Pittsburgh our luggage was just sitting at the terminal unattended. Hundreds of people were delayed or had cancelled flights and it wasn't due to weather or related conditions. It was lack of planes and what appeared to be double-booked flights."

Miinukset: "Need power outlets at seats."

Plussat: "The entire experience"
Miinukset: "Food ok"

Miinukset: "Upon checking in a boarding time was given of 0530. A line formed to get in a row 1/2. I would think business class would have a separate boarding rather than line 1. Once in line there was over an hour delay in boarding with no I repeat no information coming from the boarding agents, people were not happy as I heard many complaints. I was lucky and got a electronic notification but no reason. What a way to start a vacation!"

Plussat: "Quick boarding and early arrival"
Miinukset: "No real entertainment features. Nothing while in international waters. Not even a map of where we were."

Plussat: "The crew was friendly"
Miinukset: "The seats are small, no real space, things over all looked run down, feels like I’m taking a city bus but even those have more room."

Miinukset: "The fact that they give all first class passengers dibs on the hot food and that leaves NOTHING for the folks in economy plus. The FA said that they only had a limited amount anyway. I was willing to purchase that buy high food cuz I was hungry instead I filled up on water and ginger ale and went to sleep on the 4 1/2 hour flight."

Miinukset: "Everything about it was appalling. It still angers me to think about how awful they were. The fact that I got there 6 hours after I was supposed to be there and spent 3-4 of those hours stuck on a runway was absurd. The pilot and crew's attitude and shortness made it even worse. Never again."

Miinukset: "Boarding was a chaos, so many passengers didn’t know which line they should follow, everything was unbearably slow"

Plussat: "The crew was so friendly and made up for the small space."
Miinukset: "The express plane was extremely tight."

Plussat: "The base price is better than Alaska Air. The travel time is acceptable."
Miinukset: "The base price is for a cramped seat with no checked bag included. Food and entertainment are also extras The human element has been eliminated from the check in process."

Miinukset: "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."

Plussat: "It was generally quiet and peaceful. I called the stewards at one point and they were very prompt and attentive."
Miinukset: "Teeny tiny seats on an overnight flight? I had to ask my rowmates to clear the row so I could find my glasses that had fallen under my seat because there simply wasn't room to maneuver even an arm down to manually search for them. This is not to mention that most people sleep on these flights; how is that comfortable for most regular Americans?"

Plussat: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Miinukset: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"

Plussat: "For the amount I paid I'm surprised all we got was mixed nuts! Very disappointing! I hated watching movies on my iPhone, wished you had mounted headrests"
Miinukset: "Free food or more snack options! Tv consoles in the headrest"

Plussat: "My flight attendants on my flight were wonderful and so was the boarding crew at San Fran's airport to Las Vegas were awesome as well. The space I had on my connecting flight to vegas was awesome and the feature it had to charge devices were a nice too."
Miinukset: "The crew at the front desks and at the boarding area for my flight from Anchorage, AK, to the San Fran airport however, were extremely rude. The rating for the crew is a 2 because although my flight attendants were awesome, but the service given to me and to my fellow flyers by the Customer Service Agents/Reps at the front desk and the training of a newbie at the gate, when boarding at the Anchorage, Alaska, airport was terrible. They were extremely unprofessional and did not seem to care that the tones of their voices, their facial expressions, as well as their body language, showed that they lacked the manners and knowledge of compassion, respect and courtesy. Their rotten attitudes were insufficient at making the customers/guests of the airlines feel comfortable before flying. I did not appreciate being spoken to the way some of the reps did."

Miinukset: "Our flight was cancelled just as we were leaving for the airport. We had to rebook on another flight which then was delayed 4 hours. Since this was a much longer than we were planning on being at the airport, we had to eat at the airport while waiting for our flights. It was expensive and not good. Then our connection was literally 20 minutes. Very tight."

Plussat: "I missed my flight with Spirit airlines due to their extremely slow and unfriendly service I booked a flight through Kayak on the spot, it was easy and prompt and the Kayak employee was knowledgeable Thank you"
Miinukset: "Na"

Plussat: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Miinukset: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."

Plussat: "Plane interior was fine."
Miinukset: "Delayed 2-1/2 hrs at gate due to mechanical problem. Mechanical problem fixed in 30 minutes, balance of delay due to paperwork. Communication from cockpit was terrible. On arrival, agent had trouble opening door and was panicked and rude."

Plussat: "Got me on an earlier flight, nice guy at the desk."
Miinukset: "Seats way too small, no food, no on flight entertainment"

Plussat: "Got there early!"

Plussat: "no delays!"

Plussat: "Absolutely nothing"
Miinukset: "If nothing else United has been consistent in their late departures and arrivals backed by absolute lies about the reason for delays. Staff says one thing then Pilot says something completely counter. Then the lack of any sort of heartfelt appology adds to the insult. Every flight was overbooked by at least 5 people. Total incompetence. Moreover, United has made profit so obviously more important than client comfort. The seats were similar to a straight back Dining room chair except with your knees in your chest. They even took away the seat back pouch as a smal comfort to place items to be replaced with an 8 inch high mesh that fits nothing larger than your cell phone. A 6 hour flight and 1 drink service with 1/2 glass of soda. Pay $7.99 only to find out that video does not work through Canada which was the majority of the flight"

Plussat: "I ended up missing my connecting flight because the flight left the airport almost an hr late....once i get to my connecting flight...ive missed it...soooo i had yo wait 4hrs for the next available flight & missed my doctors visit......im sooo pissed....."
Miinukset: "Missing my connecting flight"

Plussat: "This flight was On Time.."

Plussat: "Boarded on time. That is all."
Miinukset: "After boarding, we waited on the plane for a long time before they said there was a mechanical problem and we would need to deboard while they fix it. After waiting another four hours they finally canceled the flight. They couldn't get us another flight and said to come back the next day to see if there is another flight out."

Miinukset: "I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later."

Plussat: "Plane was on time"
Miinukset: "I am 5'4" and had no leg room. My knees touched the seat in front of me the whole time. The in seat entertainment was broken on the entire plane for the flight. Simply won't ever fly in a plane so cramped ever again."

Plussat: "The one crew member that talked the whole flight was nice"
Miinukset: "Entertainment was not given freely, as if you didn't just pay 300 per ticket to fly on United. It would cut in and out just to tell you it wanted your credit card. The seats were so full the middle person doesn't even have room to sit up straight without touching shoulders"

Miinukset: "Lost my bag"

Plussat: "Flight was great."
Miinukset: "Only negative was that the seat was cramped, not much room."

Plussat: "Boarding and crew"
Miinukset: "Service, look like you have to purchase everything from food to entretaiment."

Miinukset: "Airlines asking the economy customers to upgrade the seats . Without the upgrade they are giving random seats numbers to the family"

Plussat: "United transfer me to Alaska Airlines because there was delay that would impacted my layover.. So they gave me non stop with Alaska. I'm pleased with their service!"
Miinukset: "Nothing"

Miinukset: "Lost my luggage and made us late"

Plussat: "Everything you are.."

Plussat: "Nothing"
Miinukset: "They canceled my flight, lost my luggage made me miss events in my life on my vacation and only comped me 20$ food ticket which is nothing in an airport. And I was stuck in an unfamiliar airport for 10 hours waiting for a new flight through another airline. Oh and dod I mention the bag they lost for a whole day was 50lbs of fresh Alaskan seafood and yes it all was thawed.... I will never fly United airlines again."

Plussat: "Everything"

Plussat: "Needed to get to a hurting friend asap who's husband was dying. When I checked my luggage the delta employee gave me a heartfelt hug & words of encouragement Which meant more to me then anything. That's not in any training manual that's the heart of a great employee...."

Miinukset: "Mechanical delay where the flight attendant kept saying "ten more minute" but it took nearly two hours. Don't overpromise and under deliver. Then we pushed back and got stuck on run way for another hour."

Plussat: "Once on the aircraft everything was just fine"
Miinukset: "First of all it was delayed, no big deal but once i checked in I wasn't even assigned a seat. I try to find an agent at the boarding gate and none to be found. They finally arrive 30 min before take off and then assign me a middle seat when I specifically picked my seat weeks earlier and of course was one of the last people to board barely enough time to search for a place for my bag and get to my middle seat in the back of the aircraft. Not even a sorry or any type of compensation for a terrible experience"

Plussat: "They worked me into the next morning out of Bismarck"
Miinukset: "Lack of hotel. They did not even offer a hotel."

Miinukset: "Everytime I was about to board there always seemed to be a problem with the flight it didn't even miss. Having so many problems caused delays. When other people including myself had other connections to get to and made me run through airports and I actually missed a flight and instead of taking one direct flight to Puerto Rico I had to take two more flights."

Plussat: "New plane"
Miinukset: "The way you bord the plane"

Plussat: "On time."
Miinukset: "United has squeezed its Economy class customers into seats that are tolerable only for the shortest. If I were an inch or so taller, I would have found the space intolerable. As it was, my knees were against the seat in front. For a flight as long as this one (over 5 hours from Anchorage to Denver), it was uncomfortable to say the least. The middle of the plane was nearly empty, because United charges $75 per seat for an upgrade. For the round-trip for two of us, that would have added $300 to our bill. The fact that so few are willing to pay the upgrade fee indicates that the increment is too large."

Plussat: "Crew were friendly and helpful."
Miinukset: "I don't think it's possible to construct a plane more cramped than that, but I'm sure someone will rise to the challenge."

Plussat: "Weight restriction on the plane, almost didn't make it out"
Miinukset: "Late to leave anchorage because of a weight restriction. Flight was only 3/4 full."

Plussat: "Good in flight entertainment"
Miinukset: "seats were a little less shitty but still shitty"