The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
New 737 and seats too confining
Kiire oli nousuun mut kerettiin ksikki hyvin
Swift clean friendly on time
Plussat: "Very nice airplane and pleasant crew"
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "The crew was very kind"
Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Miinukset: "Flight got delayed 30 minutes"
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Good flight, arriving well on time."
Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."
Plussat: "kLM staff was great."
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."
Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "Flight was on time and quick and comfortable"
Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Plussat: "Comfort economy well worth the extra."
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Everything about the flight was pleasant - crew to taxing and landing.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
On time, crew great, could not get boarding passes online was not able to access
Everything about this flight was excellent. Great service, friendly staff, smooth flight, great entertainment. I was traveling with children and the staff went above and beyond to make them comfortable during this flight. Probably the best service I have ever had on a flight.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Lentokentällä saimme apua kahdesta pisteestä.
Miinukset: "Plane switched at last minute, 6 hour delay"
Plussat: "Nothing was well done."
Miinukset: "Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a"
Miinukset: "Communication that all meals needed to be ordered beforehand and no drink service for an 8 hour flight unless you paid for it."
Plussat: "Luggage never arrived at destination!"
Miinukset: "Flight delays, luggage delays, worst flying experience ever."
Miinukset: "Good was terrible and not included with ticket unless you pay for it. Seat barely reclines. Outdated planes"
Plussat: "Was not able to leave the country"
Miinukset: "Was not able to leave the country"
Miinukset: "We paid for business class but we were seated in the premium economy. We would like to have refund for the difference. Please explain. Regards, Bebert Revah"
Miinukset: "Boarding was super slow"
Miinukset: "Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!"
Miinukset: "No leg room at all. No complimentary drinks like domestic travel."
Plussat: "機材が新しい"
Miinukset: "機内食 35ユーロのコスパが全くない"
Miinukset: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Plussat: "Absolutely nothing - I will probably never fly them again."
Miinukset: "The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous. Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!"
Miinukset: "Delayed 4 hrs Inflight entertainment down for 9hr flight Have to buy water!"
Miinukset: "No email warning me"
Plussat: "Polite crew, good fare"
Miinukset: "I did not eat the food so I cannot rate it."
Plussat: "Novarel hotel is excellent! Would stay at any of there properties!"
Miinukset: "3 hour delayed flight. Food was medicorceNo"
Plussat: "Liked the relatively new movies available, wish there had been a few more!"
Miinukset: "Getting stuck in a narrow middle seat wasn’t ideal, also disappointed that the over head bins at the back of the plane don’t open. Beef meal was fatty and not worth it."
Plussat: "The price was great."
Miinukset: "There was a 5 hour delay and I was not notified by Norweigan via email or text, even AFTER CALLING AND REQUESTING that they notify me. No drinks were served-not even WATER to those that did not pay for a meal plan. This is unacceptable and possibly illegal. Awful experience."
Plussat: "What is there to like?"
Miinukset: "Delayed multiple times then cancelled the next day,"
Miinukset: "Two cancelled flights and one 4 hour delayed departure"
Miinukset: "Everything was fine. Better than expected. This is my first time flying budget airline from US to Europe."
Plussat: "Lots of empty seats, fancy new computer thing in the chair, good movie choice"
Miinukset: "There were no headphones available for purchase."
Plussat: "Decent hot meal served. Pleasant flight attendants."
Miinukset: "In flight entertainment system was out for the whole flight at all seats."
Plussat: "They ran out of food on a 8hour international flight. They didn’t even accommodate with giving complimentary snacks."
Miinukset: "The E’NTERTAINMENT was poor. The airline sold out of everything. This sucked"
Miinukset: "Extreme and avoidable delays (5 hours). Difficult to even get a cup of water."
Plussat: "The time slot is very inconvenient but otherwise pretty ok"
Miinukset: "NO FOOD. I didn't know I had to pre order food and ALL the snacks had run out! They really need to have a reserve."
Plussat: "reasonable upgrade to business class"
Miinukset: "nothing"
Plussat: "The price point, relatively efficient, good baggage of you shop around for the right fare ie, kayak etc. Comfortable seat and similar leg room to BA/Virgin economy for a much lower price."
Miinukset: "The food quality wasn't great on the supplied meals, the best option is to buy at the airport and take onboard. Delayed flight almost guaranteed. No IFE on our flight home apart from a few TV shows. No movies. Crew are hit or miss with the quality. Some are good, some are not so good or welcoming. Gate staff/set up wasn't great and not much information about the delayed departure given out."
Miinukset: "Seats are too small and uncomfortable. Food was stale and I was not given an option because they ran out of the beef by the time they got to my seat."
Plussat: "The upgrade I took on the flight was excellent"
Miinukset: "The Gatwick terminal and boarding gate procedures"
Plussat: "I loved the plane, really quiet, clean and pleasant to be in. Crew was also very kind and helpful"
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Friendly crew. Excellent entertainment system."
Miinukset: "Delayed boarding. Poor food quality for a ridiculously high price."
Plussat: "The crew was reasonably customer-friendly and the individual entertainment options made long flight easier, and economy class at the back of the airplane was as comfortable as can be expected."
Miinukset: "The pre-boarding and boarding experience was dismal, with extended delays requiring leaving the gate area accompanied by vague explanations and conflicting instructions about when to return to the gate, when to expect an update, and how to expect the update to be communicated. Instead, ground agents were rude and blamed passengers' confusion on us rather than their own lack of coordination and communication among themselves."
Miinukset: "I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!"
Plussat: "Seats were comfortable cushion wise, (but not on leg room)"
Miinukset: "On an 11 hour flight, 1 water was made available. Everything else including food and any snacks was for pay. With a $1400 ticket that is ridiculous! Every other airline will give you at least drinks and snacks on a commuter flight and meals on international. No online checkin, no seat selection until ticketing, incredibly expensive flight change fees, flight service was bad. I will not fly Norwegian airlines again."
Plussat: "Nothing. They have ruined our vacation."
Miinukset: "They would not allow my friends onto the flight because they were delayed getting in from a connection due to weather. Our flight on Norwegian was delayed 2 hours and had open seats, so i don't know why they wouldn't give them tickets. We tried calling customer service many times and spoke to the people at the check in desks, and they were very rude and told us "too bad." My friends missed the flight and had to rebook a new flight to Europe at an extremely high cost. I will never use this airline again. This was the worst flying experience I've ever had."
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Miinukset: "My entertainment screen didn't work so I couldn't watch any movies while others could"
Plussat: "The plane was on time"
Miinukset: "I was not able to sit close to my son. I did not get access to entertainment as the linkprovided to download movies did not work without wifi on plane."
Miinukset: "Flight was delayed 30 minutes"
Plussat: "It was an easy flight from check in to landing. I always find Norwegian a great value and flight. I think the meals are definitely over priced at $45 but other than that a fabulous experience. Trust that if there is a delay in your flight they will take excellent care of you as well."
Miinukset: "Over priced meals and the staff could be more friendly."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Plussat: "Loved everything about my flight. It left and arrived on time, crew were very polite, food selection looked great( I didn't purchase anything), and my check in & arrival process was smooth."
Miinukset: "Not a single Norwegian flight departed as scheduled. They were late every time. This caused us to miss our connection. They in turn would not put us on a different flight with a different airline so that we could make a second connection in London. I eventually bought tickets out of pocket through British Airways. Norwegian said I should look to Trip Insurance for help and not their administration."
Plussat: "For a long haul flight I was very impressed. I was surprised that the food that came with my ticket was honestly pretty good! The staff was super friendly. There is an endless list of movie for no additional cost which I think was really great. Overall great value for price I paid"
Miinukset: "Honestly nothing"
Miinukset: "The thing I hated the most was the fact that they did not provide hot food for an 8 hour long flight. This is the first international flight I have taken where they haven't bothered to feed you. Also, it was not clear at what point we could have purchased meals (outside of snacks)."
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Aunque la compañía lleva tiempo con huelgas que provocan retrasos y cancelaciones tuvimos la suerte de que no afectó a nuestro vuelo. Todo fue perfecto
Boarding delayed after check in so lots of people standing in small area which was gory and stuffy with no updates given
Not have you stand outside in baking heat while waiting to board and then have a freezing plane
Reasonable price, good staff, flight time’s suit me. 👏👍
There was way long delay.
Fast, good loads in and out, totally worth of price.
It was fine apart from some of the other passengers and their poor mask wearing. They aren’t supposed to be worn under the chin.
Gate opened 45 mins before allowed to enter the airplane. Crew did not act to maintain passagenrs safety when landed. Passangers startwd standing and opening overhead compartments while olane was still moving
Due to Covid-19 checks and paperwork and not being in the EU anyone directions could have been clearer, I saw people who were very nervous and panicky.
Plussat: "Friendly ground staff at Alicante airport."
Miinukset: "Airplane was dirty, floor covered in food from previous flight."
Plussat: "The whole thing from start to finish was excellent"
Miinukset: "Nothing"
Plussat: "I didn’t die in a fiery crash."
Miinukset: "Everything"
Plussat: "Boarding was efficient as was disembarking, crew were good"
Miinukset: "What is the point of buying priority boarding if everyone gets on the plane at once.. 9 euro for 3 bottles of water says it all to."
Miinukset: "Food was poor, particularly the croque monsieur, which was dry and tasteless."
Plussat: "Friendly staff"
Miinukset: "Being a bit late. Unusual for Ryanair"
Plussat: "Fast. That's about it really."
Miinukset: "More leg room and more comfortable seats also would be nice if the food wasn't extortionate"
Plussat: "Save trip Good flight"
Miinukset: "Chaos at start off"
Miinukset: "The problem with random seat allocation is if you pay to sit somewhere then that should be fine, no. Today I was constantly asked if I wouldn’t mind swapping seats so the passenger could be closer to their partner which is always going to be an inferior seat or worse sat in the middle seat. Their random seat allocation therefore can inconvenience seat paying passengers not a quality experience."
Plussat: "Easy boarding, plane looked clean, crew all smart and genuine smiles. The bonus is we arrived early and their were no Benidorm p..s artists on board. Excellent."
Miinukset: "Only that we were late leaving, this didn’t matter in the end because we arrived early. I only gave one star for Food & Entertainment as the option to give no stars is not available. I’m sure the food would have been fine,however, I didn’t have food and brought a book for my own entertainment although I don’t believe any entertainment other than your own is available. I would suggest that Kayak offer a not applicable option on their star rating grid."
Miinukset: "Nothing Nothing Nothing Nothing Nothing Nothing Nothing"
Plussat: "Flights ran to time"
Miinukset: "Some passengers were taking phone calls when the safety demonstration was being done."
Plussat: "For the price, you just can't beat Ryanair. The only thing that spoilt the flight were 3 drunk passengers opposite and behind who were noisy and kept annoying other passengers, however the cabin crew handled the problem very well."
Plussat: "On time"
Miinukset: "Filthy seats and pull down trays and chaos boarding as people being asked to change seats"
Plussat: "crew very good"
Miinukset: "2 hour delay and no information, even changed boarding gate and did not inform passengers who was already waiting."
Miinukset: "Sat on the plane for 1:30 due to delays and missing our departure slot then to be informed that there was no water ,drinks or any food on the plane due to “supply issues”. Then the conveyor system to broke down at East Midlands and all the cases had to be moved into the collection area by had by 2 security staff All in all 3 hours later for the booked taxi and didn’t arrive home till 4am ! Never had such a bad experience with Ryanair and East Midlands airport"
Plussat: "Nothing really, it's a cheap ticket and that's it."
Miinukset: "Ridiculous boarding situation, expensive onboard food and beverage. Upright seats. Advanced check in always seats your group apart to encourage you to purchase seats. Budget airline that trust to milk their clients for every penny. Only use them if no other option."
Plussat: "Landing at Liverpool to get off the plane"
Miinukset: "A 3 hour delay. Unruly passengers."
Plussat: "The staff were professional"
Miinukset: "Bad language and rude conversations by some passages."
Plussat: "Flight on time no delays especially with the weather been bad"
Miinukset: "Only problem I would say they delay in baggage handling and on the wrong carousel"
Plussat: "For the price what is there to complain about."
Plussat: "Took off on time and arrived a few minutes early. I didn’t have to wait too long for luggage on carousel."
Miinukset: "Sitting next to someone who played music too loud even with headphones. Could hear a constant noise"
Miinukset: "Don’t like the underhand Ryanair pricing"
Plussat: "The boarding system"
Miinukset: "The delay"
Miinukset: "Too expensive for what you get. Bad landing! Oh dear"
Plussat: "It was very punctual and the flight were very smooth."
Miinukset: "The seats don't recline and you have to pay for everything (even printing of boarding passes)."
Miinukset: "Late from Passport control - wouldn’t hold plane for us - missed flight - no others that dat"
Plussat: "All satisfactory"
Miinukset: "Boarding at Alicante was disorganised"
Miinukset: "On both flights we were called tbrough for boarding only to be kept queueing for over half an hour before actually boarding the plane. On the flight to East Midlands when everyone was on board we were then told due to an air traffic restriction we had to wait another 45 minutes before we could take off. On the return flight after queueing for half an hour only after I asked why we had waited so long were we told that the plane HADN't EVEN LANDED YET. So both flights were delayed with no explanation from anyone. Also all announcements on both flights were very difficult to hear above the engine noise. I am afraid that this experience has made me realise that I will NEVERTHELESS fly with Ryanair again. I would rather pay the extra and fly with a better airline."
Plussat: "The flight there and back got us there early each time despite being late departing. Choosing your seat is the ideal thing to do, even if it is only £6 more its worth it."
Miinukset: "There was no Aircon on the plane out which made it an uncomfortable flight out there and caused for certain people to smell slightly. The staff on the flight back weren't overly great and one accused a bloke of snatching when actually his bag was just heavy. She also had attitude towards others which made me think, whats she going in this job."
Miinukset: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Miinukset: "Not much extra leg room and one attempted rammed the trolley into my foot trapping my toe against the wall and the didn't even respond to me shouting out in pain"
Plussat: "It was on time"
Miinukset: "The cabin was freezing. Also, most passengers were made to check cabin baggage at the gate, reason given as 'a full flight. but once on The plane, there was many empty seats (6 alone in the two rows around me) and the overhead lockers were about half full."
Plussat: "Nothing..."
Miinukset: "Nothing..."
Plussat: "On time"
Miinukset: "Me on row 2 ...wife row 18. All because we didn't pay 'extra' for seats that we had already paid for in the price of a flight! So, basically, if you don't pay, then Ryanair purposely separate couples in punishment. As a frequent flier, this was the very last time myself and my family will be using Ryanunfair!"
Miinukset: "Couldn't get to flight because of national strike. Lost my money, not fair."
