Made us miss our connecting flight
Boarded late and then sat on plane for 45 minutes because of a clerical error...whatever that means. Then only one truck to deice plane, adding more time to our take off.
Plussat: "Great crew and staff."
Miinukset: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
Miinukset: "The snacks were good, but they should have offered some drink selections."
Plussat: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Miinukset: "The in flight screens weren't working well."
Plussat: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Plussat: "Very engaging crew."
Miinukset: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Plussat: "The airplane seats and entertainment were 150% bettter than American"
Miinukset: "The check in area felt cramped, understaffed and like a 4th rate airline"
Plussat: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Miinukset: "Nothing- it went very smoothly."
Plussat: "Safe and fast journey."
Miinukset: "Vegan Options for snacks"
Miinukset: "Better choice of snacks"
Plussat: "Pilot was super nice and informative when the flight was delayed."
Plussat: "The crew was excellent"
Miinukset: "Better breakfast and the seats weren’t very comfortable"
Miinukset: "The wrap didn't taste too well."
Plussat: "Crew was friendly, helpful and provided comfort"
Plussat: "None of it"
Miinukset: "Everything. Can it please leave on time for once"
Plussat: "The flight was smooth and the crew was very professional"
Miinukset: "Have wifi available"
Plussat: "The crew were good."
Miinukset: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Plussat: "Crew was good."
Miinukset: "N/A. No food was served due to turbulence which is uncontrollable."
Miinukset: "Delayed 3 hours"
Plussat: "Friendly greeting and goodbye.goog entertainment."
Miinukset: "Too hot, attendant did not know plane."
Plussat: "They let me sleep."
Plussat: "good job over all"
Plussat: "Incredible service, great entertainment options, comfy seats"
Plussat: "Pleasant flight, plenty of entertainment on a long flight."
Miinukset: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Plussat: "Good flight."
Miinukset: "Nothing."
Plussat: "New airplanes.On time schedule .Very professional a"
Miinukset: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Miinukset: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Plussat: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Plussat: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Miinukset: "massive rips in the bag"
Plussat: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Miinukset: "Food and food."
Plussat: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Miinukset: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Plussat: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Plussat: "Fast flight"
Miinukset: "Long wait in hot plane before take off."
Plussat: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Miinukset: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Plussat: "very attentive service and remarkably tasty food in first class"
Miinukset: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Plussat: "One of the male flight attendants was very nice"
Miinukset: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Plussat: "Boarding was easy and fast"
Miinukset: "Seats were cramped"
Plussat: "Nothing to like.."
Miinukset: "Everything about the flight..."
Plussat: "On time and convenience of the connection"
Miinukset: "Airplanes were a little bit old"
Plussat: "free tequuila"
Miinukset: "norte americano gringo scum from hell usa terrorist pigs"
Plussat: "Nice"
Miinukset: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Miinukset: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Overall ok. Entertainment center did not work.
The in flight display for entertainment was very bad. There was something wrong with the touch screen. Another passenger in the same row had a similar experience. The continuation of technical problems were quite disappointing. I paid extra money to choose to fly with this carrier and it was definitely not worth the cost. I would suggest to roll the dice with a different company.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Didn't like anything .. flight canceled.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
More room, it was cramped and a lot of crying children near me, I know that the fussy kids were not something you can control
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Best experience! Great flight crew, great on board entertainment (films, TV series,...)
Crew was slow and infective… Didn’t collect trash after service.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew."
Miinukset: "Nothing comes to mind. Keep up the good work."
Plussat: "Amazing crew and service! They are the best!!"
Miinukset: "Amazing crew and service! They are the best!!"
Plussat: "It didn't crash."
Miinukset: "Food no screaming babies . Comfy seats and armrests,"
Plussat: "The flight was on time, perfectly organized, excellent flight attendants and efficient service"
Miinukset: "There were no negatives (and rarely are with Lufthansa)"
Plussat: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Plussat: "Great crew, food, entertainment and drinks."
Miinukset: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Miinukset: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Plussat: "Good service overall. Great crew."
Miinukset: "Nothing in particular."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Miinukset: "Great airline"
Miinukset: "Long delay in taking off. Terrible food."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."
Plussat: "Excellent service!!!"
Miinukset: "Really nothing negative to share... just a little uncomfortable in economy class."
Plussat: "Love the entertainment and meals"
Miinukset: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Plussat: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Miinukset: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."
Plussat: "We liked it all. Great flight!"
Miinukset: "The big layover but even that worked out well"
Plussat: "Needed to cancel trip - had insurance I thought was good"
Miinukset: "it sucked !!!!!! someone had to die before they covered cancellation"
Plussat: "Second leg of an overseas flight still business class nice service tired from overnight first leg"
Miinukset: "As me ruined in the first leg they lost my luggage and eight hours later they have no idea where it is. After paying over 2000 bucks for a business class flight that really put a damper on things."
Miinukset: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Plussat: "Friendly staff! Clean and comfortable!"
Miinukset: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Plussat: "Nothing"
Miinukset: "Nothing"
Miinukset: "Everything was OK"
Plussat: "The staff was so accommodating and friendly! Great trip!"
Miinukset: "Nothing."
Plussat: "The stewards did their jobs well."
Miinukset: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Plussat: "This part of the journey was excellent."
Miinukset: "The very long commute from one terminal to another terminal."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Excellent plane overall. Was late on one connection but so were a lot of other airlines due to high winds."
Overbooked flight of airBaltic, tow hours of delay
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Plussat: "This Transavia Airlines is not good at all."
Miinukset: "Many things cheaper does mean better."
Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Plussat: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Miinukset: "Travelled business class and was ace experience"
Plussat: "No delay and nice staff"
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "Awful"
Miinukset: "Everything"
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "The service"
Miinukset: "The food."
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Nice flight, nice crew, and a nice experience."
Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plussat: "Excellent very good"
Miinukset: "Everting so good ex"
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"
Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"
Miinukset: "They stole my money"
Plussat: "In flight food was enjoyable"
Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"
Miinukset: "Tiny old cramped plane."
Plussat: "quick and relaxed"
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Our original flight was canceled. No effort was made to notify us. If I had not checked to confirm my flight we would have shown up to a canceled flight. We asked to be at the airport 3 hours before our flight, but the SAS check-in staff didn’t arrive un two hours before our 06:45 flight. So it was totally unorganized.
Worst airline ever. Pilot strike and bankruptcy was the best part of the experience. The website didn’t work to purchase specified seats, no one answered the phone, and I couldn’t even enter any birthdate on their website for anyone born on the first of a month without getting an invalid date error. If any airline ever deserved what to go bankrupt it’s this one. And after booking 9 people to take a once in a lifetime trip for my 90 year old father to travel back to his homeland we will likely never see the $12,000 we spent on tickets. Then because of the late cancellation we had to pay $16,000 for less convenient flights with another airline.
Seats in economy were comfortable for a person my age & height: age 73, 5’4»
I ordered a vegan meal months in advance. The meal never came and they tried to give me chicken. I told the attendant and she said nothing she could do, someone must’ve messed up so I had nothing to eat. She was very rude about it and did not apologize or anything, just said “handed them all out already” and walked away. Another attendant eventually came over and I asked her for some help and she was able to provide me with some snacks and she was very kind.
The flight was cancelled by the airlines. I am getting no where with Kayak or Chatdeal regarding a refund. Improved customer service is needed, with real people in a timely manner. Very disappointed
(I actually didn't take this leg of my trip because plans changed.)
Plussat: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Miinukset: "Very small plane. No USB."
Plussat: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Miinukset: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Plussat: "Professional crew"
Miinukset: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Miinukset: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Plussat: "No"
Miinukset: "Everything"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The crew was very nice , and very comfortable seats ."
Miinukset: "Everything was great"
Plussat: "I had a middle row of seats that I was able to stretch out in and sleep."
Miinukset: "Better Food Choices...not everyone likes cheese!!!"
Plussat: "No problems. I was satisfied"
Plussat: "The in-flight entertainment options were good."
Miinukset: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Plussat: "The crew was great! and food was good!"
Miinukset: "Not enough movie choices. Coach seats a little uncomfortable."
Plussat: "That’s what you want, eh?"
Miinukset: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Miinukset: "No food or even water"
Miinukset: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."
Miinukset: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Plussat: "Free coffee in the plane"
Miinukset: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Plussat: "Easy boarding. Friendly staff"
Miinukset: "N/A"
Plussat: "Punctual and very cordial staff."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Small, uncomfortable seats which is tough for a long fight."
Plussat: "This was my first flight in SAS and it was a wonderful experience. The crew was pleasant and the seating was spacious and the plane was clean. Very refreshing atmosphere."
Plussat: "The crew"
Miinukset: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Miinukset: "Delay after delay. Screaming kid"
Plussat: "Nothing"
Miinukset: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Plussat: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Miinukset: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Miinukset: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."
Plussat: "The movies, the seats, the food,"
Miinukset: "The attitud of te attendant,"
Plussat: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "they were quick and apologetic"
Miinukset: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Plussat: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Miinukset: "I understand coach is coach, but it was a little tight for my height."
Plussat: "Introduce meals even to economy class"
Plussat: "It flew"
Miinukset: "The effort put in to work with change of plans"
Plussat: "Good more of the same."
Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Miinukset: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Miinukset: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."
