Etsi halvat lennot reitille Sveitsistä $[81-Suomeen

Plussat: "It was an uneventful flight. The entertainment system worked well and food was good."
Miinukset: "The lights kept coming on every few minutes making sleep nearly impossible."

Plussat: "Full bottle of water and continuous refreshments in flight."
Miinukset: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"

Plussat: "Comfortable and Clean"

Plussat: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Miinukset: "Controll the quantity of packages per person"

Miinukset: "Food is a joke"

Miinukset: "Seats recline too much making leg room more nonexistent than ever"

Plussat: "Seat was not super comfortable."

Miinukset: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "Entertainment system and touchscreen were not working properly. Seat tray was not horizontal. Salad was not edible (bitter)."

Plussat: "Food quality was good, and movies had a great selection. Boarding went quickly."
Miinukset: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."

Plussat: "Also a lovely and comfortable flight"
Miinukset: "No complaints"

Plussat: "The crew was very good and we were right on time."

Plussat: "Attitude of staff"
Miinukset: "Food and delay"

Plussat: "Short trip"

Plussat: "Having a very difficult time thinking of something I like about the whole service. Maybe the checking in process was a little bit smoother at San Diego compared to other airports."
Miinukset: "As many of you know, Frankfurt/San Diego is a new service offered by Lufthansa. It touts direct flights to and from Europe. It’s main advertising draw was connection to the east. Many of their connecting flights at Frankfurt are scheduled within an hour of arrival. This possess a high risk of missing your connecting flight. I experienced this personally as a major number of my fellow travelers missed their connecting flights. Though Frankfurt has good directions, transfers take a long time due to multiple security checks and due to the size of the Airport. LAYOVER OF AT LEAST TWO HOURS WOULD BE BEST. Anything less, you risk missing your flight. I was personally selected TWICE for ‘random check’ for the same flight! Not sure how that can happen! The flight itself is long and arduous. the economy seats are small, cramped and don’t recline much at all. The entertainment selection was very limited. The TV touch screen barely worked. The food was tasteless and service was not much better. I have a hard time sleeping on flights with such bad seats but we had air hostess who kept talking the whole flight and that did not help with resting my eyes. I highly suggest taking a different airline through LAX. I personally feel like driving to LA and taking a flight there would be the wise move."

Plussat: "Friendly service"

Plussat: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Miinukset: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"

Plussat: "They’re very polite persons"
Miinukset: "The way they treat people"

Plussat: "Everything was fine even though the plane was late,"

Plussat: "Friendly and efficient staff."

Miinukset: "Same as above"

Miinukset: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."

Miinukset: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."

Plussat: "The crew were friendly"
Miinukset: "Nothing I didn't like"

Miinukset: "Our original flight, one day earlier, was canceled 10 minutes before boarding."

Miinukset: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."

Plussat: "Crew was excellent."
Miinukset: "Food needs to be improved. Salad was old, and hot tea was lukewarm . It wasn't a Swiss quality for sure!"

Miinukset: "Fight was cancelled, but we weren't notified until it was time to board (30-45 minutes before takeoff). We went to the help desk and were placed on a flight few hours later, but were never told the reason for the cancellation."

Plussat: "I received a surprise upgrade to Business class. The flight crew was very attentive and flight was easy."

Miinukset: "Very long delays"

Miinukset: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"

Plussat: "Great flying on an A380"
Miinukset: "Boarding was a bit disorganized."

Plussat: "On time"
Miinukset: "The food, kids friendly"

Plussat: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Miinukset: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."

Plussat: "Having own TV moniter and many options for entertainment. The meals were good and staff friendly."
Miinukset: "Every seat was taken and the flight was cramped. But the plane was configured so you could get up and walk around every few hours."

Plussat: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Miinukset: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Food and seating space much better than Delta."
Miinukset: "My luggage was left in Frankfurt at connecting flight from Frankfurt to Atlanta"

Plussat: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."

Plussat: "Takeoff was on time and efficient."

Plussat: "Timely departure."
Miinukset: "Fruit and a muffin is not enough for breakfast."

Plussat: "only negative was whining child whose parents did not seem to care if whole plane was disrupted. Had tv available so watched olympics most of way home. Also, beer or wine with dinner"

Plussat: "I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice."
Miinukset: "Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight."

Miinukset: "Boarding was late and a bit chaotic."

Miinukset: "Cannot ask for more"

Miinukset: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."

Miinukset: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."

Miinukset: "very rude and extremely racist group. I will not fly them again."

Plussat: "Will never purchase tickets through kayak ever again"

Miinukset: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"

Plussat: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Miinukset: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"

Plussat: "The flight attendants where good and welcoming"
Miinukset: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."

Plussat: "Decent amount of space between seats"

Plussat: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Miinukset: "I wish there was an option of a sandwich vice sweet or pretzels."

Plussat: "Luggage came extremely quickly"
Miinukset: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."

Plussat: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."

Plussat: "Very good drink service (one cold and one hot drink)"

Plussat: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."

Plussat: "nothing."
Miinukset: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."

Plussat: "Great staff, good meals, snacks, and drinks thru the entire flight."

Plussat: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Miinukset: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen irosen@a1.net"

Plussat: "I liked that the plane eventually came..."
Miinukset: "That the plane was an hour late..."

Miinukset: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."

Plussat: "Smooth ride, good breakfast and charming flight attendant."
Miinukset: "Nothing"

Plussat: "Not much!"
Miinukset: "No one available nor willing to help with checking process. Told to just try the checking machines."

Plussat: "Short flight and got a snack"
Miinukset: "Boarding was a hassle"

Plussat: "Life is beautiful"
Miinukset: "My fellow passenger fended off my sexual advances like a pro"

Plussat: "no complaints"

Miinukset: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"

Plussat: "Everything OK"
Miinukset: "Arrived 5’ later, lost train"

Miinukset: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"

Plussat: "Very comfortable aircraft"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Miinukset: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."

Plussat: "The food was good"
Miinukset: "Everything was fine"

Plussat: "Good service on time arrival"

Miinukset: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."

Plussat: "Boarding was easy, on time"
Miinukset: "Crew's attitude for any request was snobby and harsh"

Miinukset: "We didnt get our kosher food so we didnt aet on this flight"

Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Plussat: "The aircraft was very clean. Very friendly crew."

Plussat: "N/A"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Miinukset: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"

Miinukset: "economy class eats sold as business class !!! very poor and cheap strategy --"

Plussat: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Miinukset: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."

Plussat: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Miinukset: "nothing, it was a great flight from beginning to end"

Plussat: "Crew friendliness."

Plussat: "Great crew, efficient boarding, on time"
Miinukset: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"

Miinukset: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."

Plussat: "Flight services were good. Staff friendly. food was good"
Miinukset: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"

Plussat: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Miinukset: "Ground crew was a big bottleneck and Austrian security did not help."

Plussat: "Made everything easy, stayed on time, clean."
Miinukset: "Nothing"

Plussat: "Their first class looked very comfy"

Plussat: "Nothing special - nice crew"

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Plussat: "Confort and kindness"
Miinukset: "It was too cold"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Miinukset: "The plane is so old..,"

Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Plussat: "General flight journey"

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"

Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Miinukset: "Lost all our bags so couldn’t ski"

Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"

Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"

Plussat: "Good flight, very attentive crew."

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."

Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Plussat: "Booked extra room seat which gave me good room for seating"

Miinukset: "Delayed!"

Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Plussat: "Very friendly crew"

Miinukset: "Amesterdam airport employee was really rude"

Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"

Plussat: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Miinukset: "Nothing to be honest . All positive."

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"

Plussat: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "Excellent service and comfortable flight"
Miinukset: "Flight delay roughly an hour"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Plussat: "Great food and movies."
Miinukset: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."

Plussat: "No problems. I was satisfied"

Plussat: "Movies"
Miinukset: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."

Plussat: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Miinukset: "No food or even water"

Plussat: "Friendly service. No problem with moving to open seats to stretch out."
Miinukset: "Even though it was an older plane, it was still comfortable."

Plussat: "On time, movies, service staff"

Plussat: "Staff efficient."
Miinukset: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."

Plussat: "The crew is great. Did everything within their abilities to be comfortable"
Miinukset: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"

Plussat: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Miinukset: "Nothing"

Plussat: "Crew were excellent, had a row to myself, luggage turned up quickly"
Miinukset: "No landing cards given!"

Miinukset: "Food was really, really bad. Only one very bad choice ignoring health conditions of different passengers."

Plussat: "Good programming on the tv. Staff was mostly nice. Cabin was updated, but as usual in the "cheap seats" - too small!"
Miinukset: "They canceled our flight and then were unable to rebook us for the same day flying to Chicago. We were told by the SAS rebooking agent that no flights available on ANY flights from ANY carriers at ANY airport in all of Europe. Unless you were the couple at the other end of the counter - they were rebooked just fine. What do we do? SAS agent says, "Not my problem." So we have to stay an extra day. We ask - will you be putting us up in a hotel? Agent told us every hotel was sold out. "What do we do?" SAS agent: "Not my problem"."

Plussat: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Miinukset: "I like everything."

Plussat: "Pros: -Good food -Good entertainment -Attentive staff"
Miinukset: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"

Plussat: "Softest landing ever"
Miinukset: "Not much entertainment but a domestic flight"

Plussat: "The crew was fine. Got there on time."
Miinukset: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"

Miinukset: "Cattle call boarding in a culture where standing in que is unheard of."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Miinukset: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Plussat: "Nothing to be honest"
Miinukset: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."

Plussat: "Great!"

Miinukset: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."

Plussat: "Clean plane, decent food"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "What didn't I like? The crew was so friendly and helpful. The food was the best airplane food that I have ever eaten (the broccoli still had a crunch!). The seats were very comfortable and I loved the modern look of the plane!"
Miinukset: "Nothing"

Miinukset: "No priority check boarding for business class in Compenhagen"

Plussat: "I liked the movie quality and overall order of the stuff and the flight."
Miinukset: "Since when do I have to pay for wine? :( Also, too few movie choices."

Miinukset: "Delayed, charged even for water:("

Miinukset: "In toilets there was no paper"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The service was terrific and the flight was quick and easy."
Miinukset: "Geneva airport was a zoo! Oslo was very nice."

Plussat: "No problems, great crew, easy check in and on time!"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Introduce meals even to economy class"

Plussat: "Clean Cabin/Food selection/"
Miinukset: "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."

Miinukset: "I lost my luggage!!!"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Miinukset: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"

Plussat: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"

Plussat: "Punctual"
Miinukset: "I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed."

Plussat: "Crew was excellent"
Miinukset: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."

Miinukset: "I and my 2 children, 10 and 8, thought the dinner was really bad. Also, entertainment selection was lacking. Other than that I thought sas did a great job with the flight."

Miinukset: "Lost luggage delivered today"

Plussat: "Flight was breezy, no complains. Nice staff Food leaves room for improvement but over all a pleasant experience But please read below"
Miinukset: "So you lost my luggage.. These things happen. However.. If someone pays 8 k for a one way ticket you might be able to come to the conclusion that it's an urgent trip as is. And respond or /and follow up so that I know what to do as far as cancel all things and /or max out my cc to get the things I need. Nothing from you, no word. No one picking up the phones. 8 thousand dollars worth of silence."

Plussat: "Everything was great! And it got better because of all the amenities we had because of the delay :)"

Miinukset: "Hou toch godverdomme op met vliegtuigje spelen, verrekt stelletje incompetente hufters. Ik moest 3x in een lange klere rij staan bij SAS op Schiphol omdat we telkens verkeerd werden ingelicht door clueless SAS employees."

Plussat: "Loved the new, roomy interiors!"
Miinukset: "I know this is petty, but many major airlines allow you to watch your movie all the way to landing. It's an annoyance to be cut off before your program ends, but not crucial. Second, the planes was freezing from start to finish with staff removing blankets and pillows upon take off and landing. I understand the safety concerns, but I jr to leave on my hoodie."

Plussat: "Everything went as planned, good terminal for connecting flights"

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "everything"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "All is satisified."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."