Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Everything was so good service excellent
The flight didn’t even happen.
Miinukset: "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
Miinukset: "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."
Plussat: "As always, Turkish Airlines takes care of their customers with the best service."
Miinukset: "Seats could have been a little better."
Miinukset: "Cabin temperature too warm"
Plussat: "Amazing crew. Great food"
Miinukset: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Miinukset: "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."
Plussat: "fantastic food test"
Miinukset: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Plussat: "The service was excellent, staff helpful and understanding."
Miinukset: "No business class priority boarding, no assistance available with transfer."
Plussat: "Food was really nice"
Miinukset: "Crew wasn't caring, poor service"
Plussat: "The food was decent"
Miinukset: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Plussat: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Miinukset: "My baggage was lost and I have yet to receive it."
Plussat: "Plane, seat and entertainment are very good."
Plussat: "We did not like anything about the flight."
Miinukset: "We did not like anything about the trip to Houston from Istanbul. To sart with, we were told by Turkish Airline staff to go to the gate more than 1 hour EARLIER than the flight to Houston. Once we arrived at the gate, we were told "I cannot help you with anything about your flight. That is another department" and we to wait our turn and wait for someone to take us down the jetway. We waited for 75 minutes (1.25 hours) until after EVERY OTHER PASSENGER was on board. The flight attendant was unresponsive to us, talked down to my husband and me in a way that was insulting, rude, demeaning and very nasty. When another passenger complained that he did not get the seat that the attendant just changed for him, FOUR flight attendants helped him - one person got on the phone with someone (I don't know who), another went down to his seat to see where he was sitting. Yet another came and tried to explain why they couldn't help and finally a fourth tried to speak with another attendant on board. Whether or not his problem was solved, I don't know, but this was in the middle of our conversation (with only one attendant, I will add), and so his attention was taken away from us and put on him. Our seats were changed from seats closest to the bathroom to the middle of the plane. My husband cannot walk so 14 rows walking was not possible. I will say that finally, it took three volunteers who offered their seats to us to sit near the much needed bathroom. Regarding being seated near the bathrooms, when we asked for an aisle chair (that they told us they had on board) we were told to "stand there. we will get one in around 10 minutes). And, the wheelchair was sent all the way to the BAGGAGE CLAIM and NOT GATE CHECKED, when we arrived in Houston, we can clearly see the frame is bent, the wheels are out of alignment and the brake is also bent out of shape. The wheelchair is a custom made chair just for my husband. We will be sending Turkish Airlines the bill for a new chair if it cannot be repaired. I hope you can see to address these problems. I am not hopeful it is not normally like this for Jews who wear their head coverings. We would welcome a further conversation about our experience in hopes that others do not have the same one we did. Vivian and Henry Blum"
Plussat: "This flight was not available"
Miinukset: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Plussat: "Service and team"
Plussat: "I like the comfort, food and the entertainment."
Miinukset: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
Miinukset: "Enjoyed the hotel stay on the long layover"
Miinukset: "A little turbulence"
Miinukset: "It was hot and the served the food very late. Passengers were all hungry and complaining."
Plussat: "Very organized and efficient."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "No vegan or even vegetarian meals. Very disappointing"
Plussat: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Miinukset: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
Plussat: "Boarding was smooth"
Miinukset: "Food needs improvement and staff should be more friendly."
Miinukset: "Hardly any leg space"
Plussat: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
Miinukset: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
Plussat: "Good crew, good food, good entertainment."
Miinukset: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Plussat: "The crew bumber was short fot the full flight. The food used to be better in THY."
Plussat: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Miinukset: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Miinukset: "Crew didnt act like they liked their job"
Miinukset: "Stuardess was very rude and banged on the bathroom door while people were in the bathroom, including me and there was no turbulence. Also would not let people stand and called the captain to lie that there was turbulence so people would seat and he did. Told people to sit down even though they were waiting to go to the bathroom."
Miinukset: "Terrible connections. Long delays. Truly awful"
Plussat: "Everything, Turkish is great."
Plussat: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Plussat: "Hey, two checked bags free, free in flight meal and drinks including alcohol, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Miinukset: "The check in lines are very very long and take forever"
Miinukset: "All was generally ok ..."
Plussat: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Plussat: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
Miinukset: "The entertainment was a little out of date and lacking but everything else makes up for it"
Plussat: "Everything was great."
Plussat: "Smaller plane not as comfortable"
Miinukset: "Not as comfortable, small cramped"
Very poor snack and drink option
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights but the flight went on anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."
Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "The crew."
Miinukset: "The time between flights."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Very friendly crew and on time with no problems."
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"
Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Miinukset: "Need more leg room!!! Larger meals needed."
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "Everything is alright"
Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."
Miinukset: "Not enough leg room"
Miinukset: "old screens and entertainment system leg room to small"
Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Miinukset: "The streaming service didn’t work"
Plussat: "Good Experience"
Miinukset: "Nothing much"
Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Plussat: "Very friendly staff"
Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "old plane, tight and uncomfortable"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plussat: "great choice of entertainment content, friendly crew"
Plussat: "On time."
Miinukset: "No negative"
The bathrooms were not very clean and the water would accumulate in the sink
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."
Plussat: "The crew was astounding"
Miinukset: "tout est à revoir !"
Plussat: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Miinukset: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Plussat: "The bread was fresh and food better than other times"
Miinukset: "Crew is always aggressive and unfriendly"
Miinukset: "Thé qualité officielle the images"
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Miinukset: "We had a short delay"
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Plussat: "Crew was very friendly. Food was excellent"
Miinukset: "Everything very good"
Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Miinukset: "Better in flight entertainment"
Plussat: "Everything! It was a wonderful experience."
Plussat: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Miinukset: "They lost my luggage :("
Plussat: "DIY snack area"
Miinukset: "Food and seating"
Plussat: "Crew was nice movie selection was good."
Miinukset: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Plussat: "Food, service, comfort"
Plussat: "Crew was very nice and the plane was clean and comfortable"
Miinukset: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Plussat: "Free snack and drinks. Good service."
Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."
Plussat: "Super fast boarding and smooth takeoff"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Miinukset: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Plussat: "Everything was very prefect and would love to fly again."
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "Short, lots of leg space"
Plussat: "No issues, quick trip, friendly staff, comfortable ride..."
Plussat: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Miinukset: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Plussat: "leg space in plane"
Plussat: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Miinukset: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Miinukset: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Miinukset: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
On time departure early arrival.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
Miinukset: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Miinukset: "Major turbulence made the flight miserable"
Plussat: "Highly efficient crew."
Miinukset: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Miinukset: "Extraordinarily rude staff, no information, mess with gates, staff not willing to help. Really rude and awful-worst experience ever!"
Plussat: "This will be my last flight on American. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". I can imagine how uncomfortable larger people were."
Miinukset: "The seats are too narrow with little leg room."
Plussat: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Miinukset: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Plussat: "Left on time, service was good."
Plussat: "All was great - we even arrived early."
Miinukset: "Not even a cracker"
Plussat: "The cost."
Miinukset: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Plussat: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Miinukset: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Miinukset: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Plussat: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Plussat: "Latam lounge in Bogota"
Miinukset: "Pay for premium seats, not enough leg room a rip-off"
Miinukset: "Left 2 hours late from Bogota"
Plussat: "Everything was perfect"
Miinukset: "Everything was good to be honest"
Plussat: "Everything went very well."
Miinukset: "No room between seats."
Plussat: "The flight was on time"
Miinukset: "The food was so so nothing special"
Plussat: "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
Miinukset: "Delayed flight"
Plussat: "Crew was very helpful"
Miinukset: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Plussat: "Excellent staff and flight attendants."
Miinukset: "Coach seats were like cardboard. My back was killing me within 2 hrs... :("
Miinukset: "No entertainment, no food"
Plussat: "Value for money"
Miinukset: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Plussat: "On time and smooth flight"
Plussat: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Plussat: "roomy flight, great movie selection, food was great"
Plussat: "Their customer service sucks."
Miinukset: "Their customer service sucks."
Plussat: "Arriving early"
Miinukset: "Having to pay for the wine."
Plussat: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Miinukset: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Plussat: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Plussat: "Check in and boarding was quick"
Miinukset: "Paying extra for seats"
Miinukset: "Crowded seating, smaller seats."
Plussat: "Modern plane"
Miinukset: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Miinukset: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Plussat: "The flight schedule"
Miinukset: "The hardens of the seats. Rather seat on the floor"
Plussat: "How spacious it felt and there were film selections"
Miinukset: "My film kept stopping randomly."
Miinukset: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Plussat: "Good options of entertainment."
Miinukset: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
My first flight was so delayed that I missed my second flight and this flight and arrived 3 hours late. I would not have chosen Air Canada if I knew it was going to be this bad.
1. Was forced by gate attendant to check my carry on bag while boarding along with person behind me. The flight was half full and there would have been plenty of room for the bag. She was rushed and must have made a mistake and both of our bags were lost and not delivered for 30 hours after landing, forcing me to wear same clothes 2 days in a row at a business conference. Baggage people for Air Canada also would not take a report of the missing bag until it had been missing for over an hour, causing me to miss soonest train into downtown. 2. The posted boarding time was 9:00 AM for the 9:30 flight but they started boarding around 8:30 to try to finish early and get us there faster. In the hurry didn't get the chance to use the restroom beforehand, but once boarded we sat on the runway waiting for takeoff for over an hour and did not actually depart until around 10:00AM. Was unable to use restroom or anything else while just sitting in a line on the runway. 3. Email communications prior to flight said there would be wi-fi available but there was most certainly no wifi to use, had planned the time to be able to catch up on work but was not able to accomplish anything
My bad was delayed a week. My flight was delayed an hour. The US customs in Toronto doesn’t have the capacity to process baggage or people in a timely manner allowing travelers common courtesy of making their flights or arriving to their destination with their baggage. I had no time to eat between two very long flights. Canadá air only provides snacks for sale from Toronto to SLC so you can either pay $10 for a $2 chicken wrap or go hungry for a full Day then arrive without your bags that will be delayed a week before they are delivered to my home. It took two hours to get the the SLC airport from the time I landed until I reached my vehicle in long term parking due to excessive distance from gates to baggage claim and time to fill out lost baggage claim. Overall a very poor experience, I will not fly Canadá air again and will avoid Toronto international airport.
Maple Leaf Lounge morning food could be more carried and substantial. All AC portion well managed, clean and on schedule
Lower your prices and don't charge extra to sit in a seat you paid for.
Nothing was good - flight was late/delayed/no communication from crew/had to sit in economy seat although we booked business classs
The plane was grubby looking which may have e been due to its age! Windows were sold they were beay opaque & difficult to see thriugh. Impossible to rate food & entertainment as very short flight & none available
The staff were friendly and the plane was on time. The jack in seat 25A for sound needs to be fixed.
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
Miinukset: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Plussat: "The crew was kindly and friendly"
Miinukset: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Plussat: "compliance in the boarding"
Miinukset: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Miinukset: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"
Plussat: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Plussat: "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
Miinukset: "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
Plussat: "Around $700 air fair for round trip flight to Asia is a good deal."
Miinukset: "The flights between Vancouver and Dallas are small and tight, very uncomfortable. Normal carry on csn not fit into overhead bins."
Plussat: "Friendly crew."
Miinukset: "Terrible food and entertainment on the flight to and from Santiago. Felt squizzed like a sardine in the can in the middle row. I will never choose Boening 777 for overnight flights. Transfer in Toronto was confusing. Delayed arrival caused problems in retrieving luggage and made a stressful experience getting to Chicago flight on time - not mentioning sluggish US border check in Toronto. For my next trip, I would rather pick another airline and transfer airport."
Plussat: "Flights left at the scheduled time"
Miinukset: "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
Plussat: "They seemed like a good airline. It was my first time flying with them, and I got upgraded to business class on the very first flight of my trip. What a great first impression! They're quite service oriented, with attendants speaking multiple languages. The in-flight magazine was good but not available on every plane. The food was usually pretty good, and the live map was convenient."
Miinukset: "All of the flights were late (I had 6 of them on this trip, all thru Air Canada, and not a single one departed on time). All of my layovers were long, except one, which was planned to be about an hour but ended up being less than 30min. That one was a pain: had to go through Canadian customs and then run across the Toronto airport, but thankfully my next flight was still boarding - and ended up running late because they had to de-ice the plane. One of the flights ran late, and as we were reaching the gate a passenger felt the need to yell racist/ignorant comments at a fellow passenger who wouldn't sit down, and then the flight attendant - overall that was a real shame."
Miinukset: "Food was hilariously repulsive. Shared photos far and wide on social media."
Plussat: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Miinukset: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."
Miinukset: "English subtitles for movie collections"
Plussat: "Getting off the plane."
Miinukset: "My flight was delayed and that's understandable, my luggage however was lost and I was not fully informed about the delayed luggage process with Air Canada. Now I will be at least 4, maybe even 5 days without my luggage at an international destination."
Miinukset: "Gates changes a lot and no announcement is made"
Miinukset: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Plussat: "Boarding on time"
Miinukset: "Problems with entertainment"
Miinukset: "Instructions on Air Canada's website when you Google "how early should you get to the airport flying Canada to USA" say you should get there 3 hours ahead of time. For a 6:40 flight I got to the airport at 3:40, as instructed, and checkin wasn't even open. Per Air Canada's website "You should arrive at the airport three (3) hours before your flight's scheduled departure time. Pre-board security screening for departures to the U.S. opens at 3:00 AM. Exception: 20 minutes for flights departing from Toronto City Airport (YTZ)." Check in staff told me I should have gotten there 2 hours ahead. This is very conflicting. Considering I was heading to a 10 hour trade show, believe me that hour of sleep I lost between 2:30 when I had to get up for this flight and 3:30 when I could have gotten up sure was missed. Correct and consistent instructions to passengers go a long way."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Miinukset: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Plussat: "The crew tried to be nice."
Miinukset: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Plussat: "Flight was smooth; love being able to track route. Got in early."
Miinukset: "Poor boarding by zone number which all customers just block the lineup old plane outbound"
Plussat: "Smooth take off and landing."
Miinukset: "The numbers above the seating arrangement cause a lot of confusion for people and some almost want to argue for the window seat."
Plussat: "The flight was good."
Miinukset: "I ordered a kosher meal, but they did not have it."
Plussat: "seamless flight"
Miinukset: "movie choices were poor"
Plussat: "Only enjoyed entertainment"
Miinukset: "Quality & type of food Boarding sprocess Lack of carry on space Unprofessional crew Old plain- didn't realize still in operation Small seats Little to no leg room Fact you actually had to pay for rental of iPads Terrible entertainment system"
Miinukset: "Small plane. Poor service. rough landing"
Plussat: "Was moved to a nonstop Flight when my original two segment flight was delayed!! Arrived and hour before scheduled."
Miinukset: "Check in process was slow and messy. Check in clerk I felt with was borderline rude. May want to consider a check in kiosk to speed things up. I stood in line for almost 40 minutes waiting to check in before I pulled out my phone and checked in online at that point I was only half way through the line. If the flight hadn't been delayed I might have missed it. Additionally once boarded the cabin door was closed the second the last person entered the plane. An announcement was made that we couldn't leave till everyone was in their seats. But enough time had not been given to the passengers to even get down the aisle before such a snippy comment about needing everybody seated was made."
Plussat: "All around enjoyed the trip. Courteous and professional. There was a medical emergency on the flight back. It was handled incredibly well by all of the flight attendants. Would use Air Canada again and certainly Kayak as a booking system. Thanks."
Miinukset: "Food availability was scarce. We brought food on the plane on the way back."
Plussat: "Nothing fantastic but it was a good flight even after being delayed a while. Our plane had something wrong so they took us off the plane and we had to wait until they found a new plane for us, thank goodness we were in Canada at the hub where there must've been extra planes."
Miinukset: "I could not understand one word the stewardess said. I'm not sure if it was an accent thing or a speak too fast too close to the microphone thing but had it been an important message I wouldn't have made it. The music on the entertainment"
Plussat: "Nice to be on a larger plane"
Miinukset: "Long wait in the narrow terminals - no seats, hot"
Miinukset: "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"
Plussat: "Aircrafts decent legroom, flight on time"