Etsi halvat lennot reitille Burlington $[81-Suomeen

Miinukset: "Allow business passenger to use front bathroom."

Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Plussat: "Yes"
Miinukset: "Nothing. Flight was amazing"

Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"

Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Plussat: "Usual faultless KLM experience"
Miinukset: "Nothing."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Miinukset: "Flight got delayed 30 minutes"

Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"

Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"

Miinukset: "Long haul flight made pleasant by KLM"

Plussat: "Amazing crew"

Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."

Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Miinukset: "Our lougage did not arrive"

Miinukset: "Nothing special"

Plussat: "Good flight, very attentive crew."

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "Great"
Miinukset: "Great"

Plussat: "Good flights. Good prices."

Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Plussat: "Got to Amsterdam on time and everything was great including the staff"

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Plussat: "great choice of entertainment content, friendly crew"

Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"

Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Plussat: "Plane service"
Miinukset: "1h30min delay at airport"

Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Miinukset: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Plussat: "Captain was updating us with the delay status."
Miinukset: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Miinukset: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."

Plussat: "Delays and no proper customer service."

Miinukset: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Services were appropriate for the time of departure and length of the flight."
Miinukset: "Nothing really"

Plussat: "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
Miinukset: "BTV Airport is very small so prepare to be in crowded waiting areas."

Plussat: "Crew was great."
Miinukset: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."

Plussat: "On time/ early arrival Careful about cleaning"

Plussat: "Nothing special good or bad"
Miinukset: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."

Plussat: "Attendant was very friendly. Really appreciated her energy"
Miinukset: "Drink service was not as good as other trips."

Miinukset: "Smooth flight left on time and arrived on time."

Plussat: "Crew was good n seat could have been bigger."
Miinukset: "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."

Miinukset: "My inflight entertainment wouldnt work."

Plussat: "Easy boarding."
Miinukset: "No usb charger. Flight delayed."

Miinukset: "Having to go to a different line to pay for a heavy bag"

Plussat: "The pasta meal was quite good"
Miinukset: "Some more space. Individual entertainment. Air quality"

Plussat: "Crew was good"
Miinukset: "Plan was in poor condition and needs updated and cleaned"

Plussat: "Crew was as helpful as possible in explaining the 3 hour delay, but they didn't seem to get much information either."
Miinukset: "The weather. I have repeatedly experienced delays in connecting through Dallas/Ft. Worth. I will avoid it whenever possible in the future."

Miinukset: "You were out of earphones"

Plussat: "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
Miinukset: "Wifi was unreliable."

Miinukset: "Was late. Almost missed me next flight."

Miinukset: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."

Plussat: "Quick flight good crew"
Miinukset: "More entertainment and snack selection"

Plussat: "More space in these seats than in other flights I’ve taken"

Plussat: "Airplane comfort, charging ports, entertainment, and crew"
Miinukset: "Delay after boarding for maintenance paperwork."

Plussat: "Crew was very polite."
Miinukset: "Flight was delayed and I nearly missed my connecting flight."

Miinukset: "my flight kept being pushed back no one said anything my email alerts was quicker"

Miinukset: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."

Plussat: "Chocolate ice cream and pot pies"
Miinukset: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."

Plussat: "Flight was canceled after six hours of waiting"

Miinukset: "Old, small seats, no tv, no WiFi"

Plussat: "How can you serve food like that."
Miinukset: "Drinks were fare , had to ask for seconds 10 hour flight. Where were they. I got up and got my own."

Plussat: "In flight movies were free."
Miinukset: "Poor customer service in Spain. Poor boarding procedures. You have to pay for advance seating, even 24 hours in advance. That should not be the case for an international long flight. Very poor food. My friend and I could not sit together on a nine hour flight."

Miinukset: "No snacks"

Plussat: "The crew members were friendly."
Miinukset: "Everything. Our plane boarded an hour late. The outdated planes need to be renovated with seatback screens. There weren't even any aisle entertainment screens in this plane. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And only one small snack for a 6 hour flight?"

Plussat: "early flight. Smooth. Good landing. Friendly folks."
Miinukset: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."

Miinukset: "I believe there should be two staff to serve as for one it looks like too much."

Miinukset: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."

Plussat: "Nothing special just another flight another day"
Miinukset: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."

Plussat: "Ability to check in the carry on"
Miinukset: "Seats very uncomfortable, entertainment with few choices"

Miinukset: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."

Miinukset: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"

Plussat: "USB Outlets are nice to have"
Miinukset: "Nothing was bad on this flight"

Plussat: "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"

Miinukset: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."

Plussat: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Miinukset: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"

Plussat: "Fast boarding."
Miinukset: "Slow on return of gate checked bags. A little late in getting off the ground."

Plussat: "I did not have a seat! Waiting for people to give up their seats!"

Miinukset: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."

Plussat: "Crew always helpful and polite."
Miinukset: "Only Vegetarian meals available for myself and many passengers. Later snacks also Vegetarian. Only chocolate ice cream. All I had to eat was the crumble in the main meal. No hot tea whilst waiting three and half hour for repairs to computer."

Plussat: "Flight much better organized, seat more comfortable"

Plussat: "The pilot and crew were considerate that it was very early on a Sunday and so they kept interruptions to a minimum."
Miinukset: "The legroom seemed particularly tight on this flight. Not sure why. I fly a lot. Maybe this plane was diffferent - or I was particularly interested in napping and it was hard?"

Miinukset: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."

Plussat: "Easy connections"

Plussat: "Nothing, although the crews were not bad at all."
Miinukset: "On the way out and back flights always late or canceled, ya right now I am in the process of trying to get re-en burst for motel and taxi which they said I was entitled to because the flight was delayed for mechanical is almost impossible. I would avoid American Airlines if at all possible to anywhere"