so upset with the poor customer service I have received.
I loved everything perfect perfect . I will do again next time soon
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Clean, friendly staff, and delicious food
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
Plussat: "Crew was very attentive. Plane was clean."
Miinukset: "Bigger water bottles?"
Miinukset: "Very professional and friendly crew. Food quality was excellent."
Plussat: "Food, service,"
Miinukset: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Plussat: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Plussat: "All of the crews were polite and friendly, and the food was tasty."
Miinukset: "If there're more variety of movies, that would be great."
Plussat: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Miinukset: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Plussat: "crew was professional, attentive and polite"
Plussat: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Plussat: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Plussat: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Plussat: "Really nice crew, the flight was great."
Miinukset: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
Miinukset: "No smiling faces of flight attendants. Service was mediocre; food same"
Plussat: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Miinukset: "Meal was served frozen."
Plussat: "Super cheap. Came with an in flight meal. Kind staff. Great service."
Plussat: "Politeness. It definitely stands out."
Miinukset: "Coffee. It just didn’t taste good to me. But they had wine!"
Plussat: "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
Miinukset: "I cannot find one thing I did not like"
Plussat: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Plussat: "The food was good. Seats were as comfortable as any flight is."
Miinukset: "There were no diet soft drinks available on the flight."
Plussat: "Food served was actually pretty good."
Miinukset: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Plussat: "The whole price was wonderful I like everything about it"
Miinukset: "There is nothing to dislike about the flight"
Plussat: "Food was quite good."
Miinukset: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Plussat: "Attendants were very supportive. Food was very good."
Miinukset: "Restroom smelled bad"
Plussat: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Plussat: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Miinukset: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Plussat: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Miinukset: "Can't think of any"
Plussat: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Plussat: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Miinukset: "The food was more "modest" than I'm used to, but my expectations aren't high"
Plussat: "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
Plussat: "staff was pleasant, friendly and helpful."
Miinukset: "turbulence was awful."
Plussat: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Plussat: "JAL in general."
Plussat: "Great 12hr flight"
Miinukset: "Loved everything!!"
Plussat: "A sense of quiet efficiency. On time and courteous."
Plussat: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Plussat: "It was a quick flight"
Miinukset: "Took over an hour from the time we landed to have luggage at baggage claim."
Plussat: "Loved the food"
Plussat: "Just okay."
Miinukset: "Som studies need more experience to customers"
Plussat: "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."