Delayed departure. Made me have to pay more for parking and had to call out of work.
Flight attendants were excellent.
Miinukset: "Not make me check my carry on when there was adequate room in plane"
Miinukset: "Delta is always a step above the rest."
Miinukset: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Miinukset: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Plussat: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Miinukset: "Hire employees that at least pretend they enjoy their job."
Miinukset: "5 hours late!!!!!! Delta sucks"
Miinukset: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Plussat: "Quick boarding and great with accommodating my request for a window seat."
Miinukset: "Offer in flight entertainment."
Plussat: "The crew was amazing this round I got good seats"
Miinukset: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Plussat: "Crew was great."
Miinukset: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Plussat: "The ceew"
Miinukset: "Unorganized boarding and 6 hour delay from expected departure time."
Plussat: "Good seating, great food, good service."
Miinukset: "Flight was delayed and our luggage is lost"
Plussat: "The crew members were excellent and efficient. Europe was fabulous."
Miinukset: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Plussat: "We eventually got there"
Miinukset: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Plussat: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Plussat: "The crew were fantastic and tried their best the delay."
Miinukset: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Plussat: "Flight was good. Left on time. Crew was attentive."
Miinukset: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Plussat: "Two ladies working in the aisles were very pleasant and nice"
Miinukset: "Takeoff accelerated too much... nicer to have a longer launch process"
Plussat: "Efficient on board crew"
Miinukset: "Ground crew caused delay for unknown reason"
Plussat: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Miinukset: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Plussat: "everiding si so good thanks this is my 2nd time lovet"
Miinukset: "so organais tritment so good everiding lovet"
Plussat: "Short trip"
Miinukset: "Very hot ride"
Plussat: "easy but long day coming home"
Miinukset: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Plussat: "Empty seats, room to spread out"
Plussat: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Plussat: "On time. Most important"
Plussat: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Plussat: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Miinukset: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Plussat: "Delta was so accommodating"
Plussat: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Miinukset: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Plussat: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Miinukset: "The hassle and the fact that we had to run to catch the new flight."
Plussat: "Hey, they let us off the plane."
Miinukset: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Plussat: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Plussat: "It was on time."
Miinukset: "The plane was dirty and there was a lot of trash around my seat."
Plussat: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Miinukset: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Miinukset: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Plussat: "I'm an American ex-pat who travels to and from between the US and Australia. I do whatever I can to fly on Australian rather than American airlines, as they are always much better in every regard. But in this case it wasn't feasible, and I found myself on a Delta flight. I'd say the overall experience was somewhere between okay-good. Nothing major to complain about, but nothing to rave about either. The entertainment options were decent. I appreciated the variety of newly released movies. However, I would have liked a greater selection of TV shows, and the availability of more episodes. I also appreciated the availability of internet access, but I don't understand why it has to be quite *so* pricey. Surely they could make a bit more on greater volume if they dropped the price a bit. I didn't purchase access, but I would have if it were 40-50% cheaper. The comfort of the plane seemed the same as any of the alternatives. Boarding and deplaning were as they should be."
Miinukset: "The service from the crew though was simply ok. They were just friendly enough not to be rude, but no more than that. Virgin Australia and Qantas consistently have much happier crews, who make you feel like a dignified guest, even in economy. The food was average at best, and they served two meals where the Australian airlines would serve three on the same flight. They also offered less in the way of snacks and drink refills. It seemed like they were cutting corners here, which I don't appreciate on a 15 hour flight. Also, they said they "proudly serve Starbucks coffee". After drinking it, I don't think they should be proud of that! Again, overall it was a decent experience. Nothing flashy, but nothing too bad either. If the costs are comparable for your flight, you should certainly choose one of the Australian carriers. You'll get better service from the crew and better food. The one caveat, however, is that Delta has WiFi, whereas at the date of writing this, the Australian carriers do not. While access is exorbitant, if you really need to get some work done on the plane, you might choose Delta for this reason alone."
Plussat: "Delta provided a superior experience!"
Miinukset: "the seats are WAY TOO SMALL"
Plussat: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Miinukset: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Plussat: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Miinukset: "Delayed for 5.5 hours."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Air Canada was late arriving so I raced through the airport, pushing my mother in a wheelchair. We got to the gate while the passengers were still boarding but were denied because Air Canada already rebooked us. We were told we had to stay with our bags. They rebooked us through London, not directly to Munich. That flight was also very late so we had to rebook in London and arrived in Munich hours later than planned. Our bags never arrived. I had to go buy some clothes quickly. My bag was found in lost and found 2 days later when we flew out of Munich and my mothers was sent onto London where we are currently visiting. If we had not arrived at the Munich airport 5 hours early for our flight we would not have been able to get to lost and found to get my bag. Lufthansa agents at the counter where we had to get a pass to go through security to get to lost and found were unfriendly and treated us as if we were a bother to them. It’s not our fault we had to go find our bag. This all caused a lot of stress for us and a much longer travel time.
The flight was cancelled…no notification…!!!
We connected to this flight very late, in fact at departure time. We were last to board. The crew was very empathetic and welcoming. The plane was impeccable. We flew economy, so it was a bit cramped. We were served a snack that was more than expected these days. All in all a good experience.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
I was not able to board because United Airlines from Richmond (RIC) doesn't know their own policies. I was denied a boarding pass for not have registered on a Kuwait website but US Military is exempt, which is expressed on United's website. Will need a new, fully funded ticket, not at my expense.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Plussat: "Boarding was fast and practical"
Miinukset: "Food and beverage"
Plussat: "Crew was kind but really bad quality price, bad food, no entertainment, lot of delays..."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Service efficiency."
Miinukset: "No WiFi, seats had no cushion"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Miinukset: "flight was late and we missed our connection."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Had a horrible experience on another airline the night before. Got this free that flight and booked with Lufthansa a few hours before take off. We were not sure what to expect but we’re pleasantly surpirsed with the entire experience. Definitely would recommend."
Plussat: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Miinukset: "nothing wrong"
Plussat: "Breakfast & ease of boarding."
Plussat: "Used both front and back doors to board the plane."
Miinukset: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."
Plussat: "The crew helped my mom very much with her ansiery and were with her at all times."
Miinukset: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Plussat: "Flight was good, comfort was good. Crew was not very friendly."
Miinukset: "The food on Lufthansa flights is getting worse and worse."
Plussat: "Attendes very keen in attend Crew increased the speed to repair the delay"
Miinukset: "Delay due weather"
Plussat: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Miinukset: "Unable to think of anything I did not like."
Plussat: "Food, drinks, crew hel;pful"
Miinukset: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"
Miinukset: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies. Both legs of the journey the crew was lousy on this. So child unfriendly"
Miinukset: "Bus shuttle to plane"
Miinukset: "Boarding was an unorganized free-for-all"
Plussat: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Plussat: "On time"
Miinukset: "No good food"
Plussat: "Best trip and crew that i ever had"
Plussat: "Clarity of informations"
Miinukset: "Every thing"
Plussat: "Had no problems. Was a comfortable flight."
Miinukset: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Miinukset: "And packed in like rolled up silk undergarments."
Plussat: "The female flight attendants always look great."
Plussat: "The caring of the air hostesses"
Miinukset: "The space was very limited"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "Seating was incredibly uncomfortable and cramped. Legs were in pain after the flight. Not enough beverage service for such a long dlight."
Plussat: "Very kind professional and accommodating crew"
Plussat: "Staff seemed super friendly and happy to help. Also got plenty of drinks!"
Plussat: "Safe and on time"
Miinukset: "Too cramped. 9 hrs of tight quarters"
Plussat: "great 747-8 bird, modern, quiet and comfortable"
Miinukset: "same JFK with always delayed unboarding, wait for the gate and luggage, long lines to everything"
Plussat: "The crew and in flight experience were excellent."
Miinukset: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Le repas est casiment vide
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."
Miinukset: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"
Plussat: "Good crew, as usual with Air France."
Miinukset: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Miinukset: "Too much time spent at boarding. On luggage missing."
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Plussat: "great food, entertainment and seat comfort"
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Miinukset: "My entertainment device did not work the entire flight."
Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Plussat: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Miinukset: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"
Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Miinukset: "I didn’t have time to make it through customs. Missed my flight"
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"
Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"
Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Miinukset: "Horrible Crew..."
Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"
Plussat: "Speed, professionalism"
Miinukset: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Good service all around, personnel pleasant"
Miinukset: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Plussat: "the food"
Miinukset: "no room for legs"
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Miinukset: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Plussat: "Flight arrived safely."
Miinukset: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Plussat: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Miinukset: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Plussat: "The overall experience was okay, no food service and seats were not super comfy."
Miinukset: "More leg space for a long flight and free snacks."
Miinukset: "The first leg Chicago to Iceland was uncomfortable due to the seats for some reason. From Iceland to London seats were much more comfortable. Iceland employees are the most friendly and helpful airline people I have ever dealt with."
Plussat: "The crew was extremely friendly. Flight got in early."
Miinukset: "Boarding was strange. Stand in a line, go through the checkpoint for "pre-boarding", stand in a disorganized group for 40 minutes in a holding area, then EVERYONE is told to board at the same time and it's a mad rush up the stairs/escalator to get on the plane. Not pleasant."
Miinukset: "The boarding process was non existent and lacked personnel at the terminal. The flight was six hours, a snack should be offered."
Plussat: "It was really nice to stretch out and not have a full plane to fly overnight."
Plussat: "the plane and crew"
Miinukset: "the chaos at KEV"
Miinukset: "Computer system malfunctioned, which double booked many seats, delaying departure for over an hour. That caused us to miss our connecting flight and there were no viable options for 2 days. Service and food on flight was not good."
Plussat: "Loved that the back of the plane boarded first, and exited last. It makes so much more sense this way!"
Miinukset: "There was not very much legroom at all (and I'm fairly short) - but that's to be expected for such a good deal. Also I apparently was asleep when the flight attendant offered beverages, so I didn't get any drink on the transatlantic flight. I don't think there were any snacks offered at all to the Economy passengers, which was a little cheap."
Miinukset: "Seat comfort"
Plussat: "Nice fast in and out process. Good duty free shop"
Miinukset: "Smallish seats"
Miinukset: "Crew didn’t inform is that we would be boarding later than scheduled."
Plussat: "Courteous crew. Flight was on time."
Plussat: "Great flight. Top notch planes. On time. Did not have any food, drink or entertainment"
Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"
Miinukset: "Delay in Philadelphia affected this score"
Plussat: "The crew and flight was good."
Miinukset: "Most uncomfortable seats we have flown in, those seats felt like sitting on a wooden board. No room at all for our small bag by our feet (some kind of metal plate was stopping it (wasn't like that at other seats around us). I had to show the flight attendant why I couldn't get my bag under there."
Miinukset: "Paying $88 euros X 2 for checked bags Sitting next to family w/3 kids, 2 constantly out of seats up & down aisle, 1 screaming baby. Deplaning & boarding outside in freezing temperature."
Plussat: "On time. Luggage arrived to destination."
Plussat: "They were helpful and let me check my boulder pad as sports equipment for free on the flight to paris."
Plussat: "The free onboard entertainment was a welcome surpsise"
Miinukset: "That they didnt hold the plane for us when it was delayed in Paris."
Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."
Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"
Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"
Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"
Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"
Plussat: "Kindness and flexibility of staff with health concern."
Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."
Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"
Plussat: "In flight entertainment was great, great selections!"
Miinukset: "No free snacks distributed on the flight"
Plussat: "Best airplane experience I've ever had! Great airline!"
Plussat: "I felt there was more leg room than on US carriers."
Miinukset: "Sitting in row 33, couldn't recline seat and to close to rest room."
Miinukset: "On a trans-atlantic flight, a flight that is more than 4 hours, food should not cost, nor should the cost of food be exorbitantly expensive."
Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."
Plussat: "Good leg room and paid food was good, 1/2 empty flight"
Miinukset: "Had to pay for food , tv stopped working mid flight , no organization for boarding on to plane"
Plussat: "Planes are new, with seat-back video screens and nice leather seats. Staff is friendly and stylish."
Miinukset: "No free food, even on overseas flights. Plane boarding is sometimes/often via bus to tarmac, then up on stairs."
Miinukset: "Seats recline too much resulting in the person in front of me encroaching on my area. There was no free food or snacks on a international flight. The boarding area was a mess and no verbal instructions were given for boarding."
Miinukset: "The flight was leaving late and we were informed that it was fine, that we would make our connection to Jetblue flight to RDU! That was not the case, however! That was the last flight to RDU that day and no hotel rooms were available in Boston area!!! So we had to spend the night on cots in the terminal! That sucks!!!"
Plussat: "It was fine."
Miinukset: "Cannot understand the commander when he gives instructions in English for both flight"
Plussat: "The crew on the flight from Keflevic to Dulles, Washington, and their service were good. We were frequently offered water, which is quite essential on a long flight."
Miinukset: "The service on the flight from Bodo, Norway to Keflevic was less than satisfactory. I asked for a pillow from two flight attendants, but never got it."
Plussat: "Pleasant staff, comfortable seats, decent entertainment."
Miinukset: "Food and beverages cost extra."
Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."
Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"
Plussat: "It is a very nice flight across the Atlantic. I would and have taken it multiple times. It was actually more comfortable thank my longer flight."
Miinukset: "The food options are not very great but it's what to expect why getting a cheaper flight. I'd rather have it this way than pay extra overall for better food."
Plussat: "They gave a complimentary meal to my child immediately after take-off."
Miinukset: "Lost my luggage-- no customer service to recover my luggage. No reimbursement for days without luggage. The flight was insanely hot. It was simply not worth saving a hundred or two hundred bucks to fly this airline and I've never felt that way about a flight."
Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."
Plussat: "Schedule and cost"
Miinukset: "Well I guess you get what you paid for. Worst seats and comfort I've ever experienced flying."
My luggage was lost during this connecting flight for nearly my ENTIRE 2 week stay in europe, this issue no doubt instigated by my original flight being delayed 6hrs I did not pack my "personal item" with anything of consequence, I had to buy CLOTHES & TOILETRIES TO LAST ME 2 WEEKS
We were informed that the plane "ran out of overhead bin space" halfway through boarding, and the rest of the passengers not yet boarded would have to check their bags, even if there were carry-on size. There were at least a few of us that were going overseas, with a good chance that checked luggage would get lost in multiple plane transitions. It was very frustrating to board the plane and realize that there were several bins completely empty and plenty of space for at least several suitcases. The staff just shrugged their shoulders and said "there's nothing we can do about it." As predicted, my husband and I arrived in Edinburgh without luggage and did not recover our bags for 3 days. Had we been allowed to bring our carry on luggage, this situation could have been avoided, as the remainder of our flights had plenty of bin space.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
I booked my flight through Kayak. I was not able to make the flight. I sent my passport in for renewal 7 weeks ago. I still have not received it. I couldn't rebook because I didn't know when or if I would even receive it. That would of cost me a extra $500. So I asked for a refund or voucher to book at a later date. I only was able to recover $90 of the $1000 I spent on my flight. How would you feel?
Everything was great! Registration, boarding and flight overall experience was great!
They have made the seats even narrower and tighter fore. Like paying someone a lot of money to torture you. Tall people—don’t mean NBA— can’t scoot down so there’s no seat to support neck. We got sore necks and no sleep. The aisles so narrow now flight attendants are hitting people’s shoulders all the time, spilled hot coffee on me. They probably have bruises. Airlines guilty of human rights violations.
The flight was on time. The flight was rough/ choppy so there was no beverage service. The could of offered bottled water and the cookie or pretzels. Not customer oriented. Cleveland -Anerican Airlines needs to reorganize/ layout their incoming boarding pass and ticketing/bag tag area with a separate customer service area for flight cancelations. It is a cluster! Someone should video tape and send to the funniest video program.
The plane was very late arriving at the gate which made me miss my connecting flight which made me miss my shuttle. I’m very upset and will be calling American Airlines
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Bumpy nearly the entire way.
Miinukset: "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
Plussat: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Miinukset: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Miinukset: "The attendants attitude."
Miinukset: "6 hour delay"
Miinukset: "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
Plussat: "Great airplane. Enjoy the 2 seat rows."
Plussat: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Miinukset: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Plussat: "My bag was lost!!!"
Miinukset: "To have my bag delivered"
Miinukset: "Departing on time...30 minutes late."
Plussat: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Plussat: "The crew"
Miinukset: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Plussat: "Check in"
Miinukset: "Missed connection"
Miinukset: "They charge for coffee."
Miinukset: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Plussat: "Flight on time."
Miinukset: "USB plug didn't work. Could not charge phone. Touch screen on TV didn't work well."
Plussat: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Miinukset: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Miinukset: "Mechanical problems deejays the flight and I missed my connection. Uncomfortable seats."
Miinukset: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Plussat: "Everything went smoothly."
Plussat: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Miinukset: "Nogo gogo"
Miinukset: "Plane was dirty and crew inattentive."
Plussat: "Short flight, nothing much to say."
Plussat: "The crew on both flights to Cancun were very nice!! thanks"
Plussat: "Speedy boarding, friendly crew."
Miinukset: "Seats are definitely cramped."
Plussat: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Plussat: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Miinukset: "Wait for Baggage and 20+ mins getting to gate after we landed"
Plussat: "Flight was smooth and ontime"
Miinukset: "Flight was extremely expensive."
Plussat: "American Airlines was great!"
Miinukset: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."
Plussat: "boarding was fast"
Miinukset: "The entertainment was not working, plane is really old, service mediocre."
Miinukset: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Plussat: "Movies and plugs"
Miinukset: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Plussat: "Good flight! Smooth landing!"
Miinukset: "The flight was cancelled without notification."
Miinukset: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."