Etsi halvat lennot reitille Columbusista $[81-Suomeen

Miinukset: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."

Plussat: "How friendly the staff was to my esa & myself."
Miinukset: "It wasn’t made clear when special services could board."

Miinukset: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."

Miinukset: "Temperature inside airplane extremely hot."

Plussat: "Comfortable Seats. Good cabin service."
Miinukset: "A no problem flight"

Plussat: "Quick flight"
Miinukset: "Organization of entry gates. Sat in the plane for about 30 min after landing."

Plussat: "On time"

Plussat: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Miinukset: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"

Plussat: "Smooth ride"
Miinukset: "Seating"

Plussat: "Seat was comfortable but not much room"
Miinukset: "Couldn’t understand a word the flight attendants said on the intercom system"

Plussat: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Miinukset: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."

Plussat: "Boarding was fast"
Miinukset: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."

Plussat: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Miinukset: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."

Plussat: "Delta never ceases to amaze me. The flight was perfect!"
Miinukset: "There’s nothing I can think of."

Plussat: "Smooth flight"
Miinukset: "Nothing"

Plussat: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Miinukset: "Not enough pens"

Plussat: "First time flying into Daytona and it was super easy."
Miinukset: "Nothing"

Plussat: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."

Plussat: "Excellent crew"
Miinukset: "I ordered food for my son and they had no record so he had some snacks only during a 10 hour flight. The cabin temperature was freezing, everyone was shivering but despite requests it stayed cold."

Plussat: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Miinukset: "No issues."

Miinukset: "Engine problems-2 hour delay"

Plussat: "Flight attendants were excellent!"

Plussat: "good price but older plans"
Miinukset: "please do not use plastic forks and spoons"

Plussat: "As poltronas estavam OK."
Miinukset: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."

Miinukset: "It’s was the best flight in my life"

Plussat: "Generally everything went smoothly on this leg of my trip."

Plussat: "Easy to board."
Miinukset: "Delayed due to weather."

Plussat: "The flights were smooth, it was an easy process"

Miinukset: "Old plane, bad food & old crew"

Plussat: "Courteous crew and smooth flight"
Miinukset: "Nothing"

Miinukset: "Great"

Plussat: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Miinukset: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."

Miinukset: "Guests with no overhead luggage should be able to exit first."

Miinukset: "Small plane"

Plussat: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Miinukset: "Nothing."

Plussat: "Very nice entertainment and staff"

Plussat: "The crew was great and nice. Very professional and clearly made safety number one."
Miinukset: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."

Plussat: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Miinukset: "Nothing."

Plussat: "Nothing in particular was that great. Just very low average"
Miinukset: "Old smelly plane. Bad entertainment options."

Plussat: "Efficient and on time."
Miinukset: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."

Plussat: "30 min. early!"
Miinukset: "Only pretzels"

Miinukset: "Cramped"

Plussat: "Quick, clean"
Miinukset: "I was in the back seat"

Plussat: "Very friendly flight crew."
Miinukset: "LaGuardia is always delayed...this time was only about 15 minutes."

Plussat: "service. Thank you."
Miinukset: "comfort seats were uncomfortable"

Miinukset: "We didn't try the entertainment."

Plussat: "Delta Club"

Miinukset: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."

Plussat: "Wonderful"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"

Plussat: "The crew"
Miinukset: "The served dinner 45 minutes before landing, kind of a waste at that point, 2 hours before landing would have been better. Also, parents need to parent their children instead of letting them bother other travelers while they watch movies."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "CREW COMFORT FOOD"
Miinukset: "BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT"

Plussat: "Crew was excellent."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "The service on board was excellent."
Miinukset: "Boarding got a little bit chaotic for families with small children."

Plussat: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"

Miinukset: "There was hardly any communication about the delay."

Plussat: "The airplane too small the seat too tight"

Plussat: "Crew was great."
Miinukset: "Seats were very uncomfortable, hardly any legroom"

Plussat: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Miinukset: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Plussat: "All aspects except for boarding and transferring ticket..."
Miinukset: "Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable."

Plussat: "Good flight attendants"
Miinukset: "Delayed a bit"

Plussat: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Miinukset: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."

Plussat: "Everything."

Plussat: "Efficient crew. Quick service, quick flight."
Miinukset: "No negatives."

Plussat: "Smooth process. Regular updates."
Miinukset: "Late departure."

Miinukset: "Late landing We landed in another terminal to the one our connection was at. Had to run and go through security again Had two minutes to spare and they refused to allow us to board. Very rude The distance to catch the connecting flight The delay at security The lack of trying to let us on the plane. The rudeness I experience"

Miinukset: "The entertainment systemis was sub par."

Plussat: "the seat was cool, txting home while flying was nice. charging phone is always great"
Miinukset: "seat was tough, food was not fabulous..."

Miinukset: "I cannot accept that the airline lies to its passangers through crew members about delays, is not willing to wait for a few minutes for rushing passangers from connecting Lufthansa flights and doesnt care about problems this may cause"

Plussat: "operated by Lufthansa. Very efficient. Clean and comfortable"

Miinukset: "Flight was late leaving Munich and it caused me to miss my connection. And just my luck my rebooking was 2.5 hours delayed."

Plussat: "Ewerything"

Miinukset: "Delay"

Plussat: "The polite stewards The food and drinks given for free!"

Plussat: "Borading Flights on time Crew Confort was just ok."
Miinukset: "Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few."

Plussat: "Quick flight and very comfortable."

Plussat: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Miinukset: "U cannot think of anything."

Plussat: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Miinukset: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."

Plussat: "Entertainment and food were good."

Miinukset: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Miinukset: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Excellent, helpful steward."

Plussat: "Horrible customer service through the strike. Rebooking took four hours."

Plussat: "keep going"

Plussat: "Helpful ground personnel - seems like this connection issue happens often"
Miinukset: "Leaving Frankfurt late....hanging around airport waiting for a rebook"

Plussat: "very little"
Miinukset: "lousy food. poor movie selection. uncomfortable seats."

Plussat: "Very organized,professional ,nice.."
Miinukset: "Was delay a little bit,but this is not problem"

Plussat: "Free upgrade to business class!"

Miinukset: "Seating to small and tight I am only 5'11 175 lbs"

Plussat: "I like that everything is done fairly quickly and efficiently."
Miinukset: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."

Plussat: "Flughts departed and arrived on time, food was impressive, flight attendants were friendly and attentive and good on-board entertainment"
Miinukset: "Nothing"

Plussat: "Poor"
Miinukset: "Poor"

Plussat: "Yeah Everything well organized"
Miinukset: "I believe so"

Miinukset: "Entertainment system was not working on all seats"

Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Plussat: "The crew and the food were great!"
Miinukset: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."

Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Miinukset: "Delay in take off 45 min!!!!"

Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Miinukset: "Crew on the ground was very rude"

Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Miinukset: "More options for gluten free food. Always get the same dish"

Plussat: "The entertainment options were great."
Miinukset: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Miinukset: "Really hard to get boarding passes online"

Plussat: "Crew was very friendly and seat in KQ is super comfortable in Business."

Plussat: "Excellent service"

Miinukset: "Boarding clusterf..."

Plussat: "Yes"
Miinukset: "Everything very good"

Miinukset: "Check in process running smoothly and better announcement of gate change"

Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Miinukset: "WiFi"

Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"

Miinukset: "Not much legroom."

Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Plussat: "Food was good. Crew nice and professional."
Miinukset: "Landing was not so smooth."

Miinukset: "Leg space."

Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Plussat: "Absolutely everything perfect."
Miinukset: "Through my own fault I ordered a different seat instead of window seat. :)"

Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Plussat: "The service was very professional."
Miinukset: "Everything went well."

Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."

Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"

Plussat: "It was ok fligh"
Miinukset: "Food was not so good"

Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Miinukset: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Plussat: "The inflight service"
Miinukset: "The 3 hours delay"

Plussat: "Everything was very prefect and would love to fly again."
Miinukset: "NA"

Plussat: "The food, the service and everything else is fine, quite good."
Miinukset: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."

Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."

Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"

Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"

Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."

Plussat: "Panamá airport is a disaster, unorganized and dirty"
Miinukset: "Panamá airport"

Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."

Miinukset: "Left a little late for no apparent reason."

Plussat: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Miinukset: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."

Plussat: "Crew were great"
Miinukset: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"

Miinukset: "More entertainment options"

Miinukset: "Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable. Very disappointing."

Plussat: "Crew were helpful and friendly, but not as good as SAS."
Miinukset: "Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS"

Plussat: "Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video"

Miinukset: "Offer water at least from a bottle free of charge."

Plussat: "The crew were very accommodating"
Miinukset: "The food"

Plussat: "Crew worked hard to keep to time and make passengers comfortable."
Miinukset: "Boarding gate crowded."

Plussat: "Good service"
Miinukset: "Old plane, no power chargers, cold during the flight"

Plussat: "The seat was more comfortable and more leg room than Norwegian"

Miinukset: "Very delayed - both on takeoff and on landing"

Miinukset: "I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats."

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Miinukset: "The other passengers"

Miinukset: "Sat near the back. Pre dinner drinks ran out before they got to us. When they came back with more, they skipped us by starting further back. We brought that to their attention and got our drinks, but they never offered drinks again."

Plussat: "Quick flight"
Miinukset: "Inflight meals and entertainment seat pitch"

Plussat: "On time, very pleasant and helpful staff"

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Miinukset: "How the power outage was handled at Schiphol was chaotic"

Plussat: "The A380"
Miinukset: "Two kids in front of us screamed throughout flight No sleep possible"

Plussat: "On time good flight"

Plussat: "The on time arrival"
Miinukset: "That even non alcoholic drinks costs The gate agent provided misleading information"

Miinukset: "Waiting 6 hrs"

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Miinukset: "Nothing could have been better."

Plussat: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Miinukset: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"

Plussat: "Punctuality Happy demeanor of cabin crew Meal and Wine Service to standard class passengers Safety Video!! :-)"
Miinukset: "the actual meal was not very good. I would prefer an option of dried fruit and nuts and a big water"

Miinukset: "Heathrow is now so large that a layover of a bit over an hour is not sufficient to get comfortably from one gate area to another."

Plussat: "The staff in airplane was okay"
Miinukset: "The boarding staff are very rude"

Plussat: "Flight attendants are very helpful. Food options are better than American Airlines."
Miinukset: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."

Miinukset: "Flight was delayed for 40 minutes"

Plussat: "personal movies on a long flight"
Miinukset: "Guy in front reclining his chair. Very difficult to eat your meal when this happens."

Miinukset: "Boarding process could be improved a little. In general boarding, passengers seated in the back of the plane should board first to avoid clogging in the aisle."

Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"

Plussat: "Everything except the seating of groups"
Miinukset: "Many of the passengers were split from their group. We were fortunate to be able to trade seats twice so we could sit together but many groups were spread throughout the cabin."

Plussat: "Not much else"
Miinukset: "Delayed boarding, delayed takeoff, delayed landing. Everything was done so slowly that we nearly misssed our connection."

Plussat: "Landed ahead of schedule"
Miinukset: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"

Plussat: "Flight was on time and pretty smooth"

Plussat: "they boarded from middle of the plane which worked out very well"
Miinukset: "it was a 3 hr flight and all the food and drink you had to buy i would of thought they would of gave u something to snack on we sat at terminal for about a hr because they had to load a piece of equipment a certian way for it to b safe to fly (pilots explaintion) poor planing"

Plussat: "All great"
Miinukset: "I liked everything"

Plussat: "Crew was nice, helpful and all the time around."

Plussat: "Very full flight but all went efficiently and smoothly. Staff excellent as usual."
Miinukset: "Nothing I can think of."

Miinukset: "No food, not even snacks or soft drinks offered unless you paid."

Miinukset: "Same as above. Spent the flight vomiting from previous food poisoning from Kosher meal. Crew did not seem particularly concerned about my welfare. No one offered to help in any way other than hand me a vomit bag."

Miinukset: "They don't offer even water"

Plussat: "Friendly staff, helpful boarding, and on time arrival."
Miinukset: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."

Plussat: "Great entertainment selection"
Miinukset: "I though the food was OK. I liked the mini sized soda cans they gave."

Plussat: "The treatment and service you get no matter what class you flying. With BA you are always "first class" passenger. Amazing new aircraft with enough room in the economy class that makes an oversea flight very comfortable. the flight attendants are very friendly and serve you as fast as possible. I always order two drinks before the first meal and I couldn't even finish the 2nd one before they came around and asked me for another one. I would always go BA if I could. Amazing airline."

Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Plussat: "Entertainment: American Airlines had a great selection of movies."
Miinukset: "American did not check my luggage to my final destination, even though they should have. Spoke with an American Airline luggage rep at Heathrow; he was rude and condescending - "You go get your luggage from Terminal 3 and bring it to Terminal 5. If you don't, your luggage is not going to with you!" Thankfully a more reasonable British Airways agent at T3 took care of this."

Miinukset: "The aircraft was downgraded from an A380 to a 777, flight was overbooked, food was not good."

Miinukset: "Old planes, disinterested crew, full flight"

Miinukset: "Beverages fir 1st class"

Miinukset: "30 min to de-ice an E170? Why?"

Miinukset: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."

Plussat: "Tim was great!"

Miinukset: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."

Plussat: "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."

Plussat: "The staff was fantastic. Very helpful."
Miinukset: "Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5."

Miinukset: "Get the plane to terminal bridge and not buss the passengers to and from to plane."

Miinukset: "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."

Plussat: "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
Miinukset: "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."

Plussat: "Take offs equaled lands"
Miinukset: "Dirty and tied plane seat way to tiely spaced. Disinterested crew. I hate stowage"

Plussat: "The gate agent in Columbus was in a wonderful mood."

Plussat: "short flight"

Plussat: "Biscuits are awesome"
Miinukset: "WiFi is a little confusing. App didn’t work."

Miinukset: "Flight delay at every single step of the way Crew was great though"

Plussat: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"

Plussat: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"

Miinukset: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."

Plussat: "The seats were quite comfortable."
Miinukset: "My bags didn’t make any legs of the trip. AA should allow downloading the app on the airplane."

Plussat: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Miinukset: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."

Plussat: "Excellent service gate to gate."

Plussat: "Nice crew"
Miinukset: "Delayed and didn't try to speed up the delay"

Plussat: "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."

Miinukset: "Delayed by 90 minutes."

Plussat: "Fast and friendly"

Miinukset: "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."

Plussat: "Snacks"
Miinukset: "Could have been given more snacks for 3 hr flight"

Miinukset: "Not enough leg room for tall people unless you pay extra."

Miinukset: "It was delayed."

Plussat: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."

Miinukset: "Have to pay for wifi use."

Miinukset: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."

Plussat: "Nothing"
Miinukset: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."

Plussat: "It was okay"
Miinukset: "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."

Miinukset: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."

Miinukset: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."

Miinukset: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."

Miinukset: "There was no food or entertainment and the seats were old and uncomfortable and it was ridiculously cold"

Miinukset: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."

Plussat: "Flight crew was awesome! Very accommodating"
Miinukset: "All was good, flight attendants were exceptional"

Plussat: "Nothing."
Miinukset: "After waiting for the plane to receive some kind of maintenance for hours on end and missing our connecting flight, they finally sent us to another city to catch a different plane to our final destination."

Miinukset: "Delayed"

Plussat: "Everything was excellent about the flight. I had no issues"

Plussat: "The crew, as always"
Miinukset: "Being sectioned off from 1st class"

Plussat: "NA"
Miinukset: "NA"

Plussat: "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
Miinukset: "Boarding. See above."

Plussat: "As usual the plane was clean and everybody involved with American was very friendly."
Miinukset: "There wasn't anything that I did not like I wish they gave you peanuts instead of pretzels or chips"

Miinukset: "2 hour Delay"

Plussat: "Easy boarding. Left on time. Arrived a little early. Flight attendants were friendly ."
Miinukset: "Nothing really. Short flight. Wasn't expecting food or entertainment."