I thought the airplane was a bit small for the number of passengers.
I was booked in economy and was upgraded to business class by bidding for the upgrade. The business class experience was excellent. The seat was very spacious and comfortable. The meal service was provided by trolley service so each course was chosen at your seat so you could view each selection. The staff was very attentive and friendly. The only negative thing was the entertainment selection. There were few movies to choose from in comparison to other airlines I have flown.
Purchasing add-one was complicated. Pre-paid for second checked bag the day before, was forced to pay again—a higher amount—because they “couldn’t find” record of my payment, despite me having received 2 confirmation emails (including a receipt) for the baggage. Showed them the emails and the recipes, and even the record of the transaction through the banking app on my phone, and was still forced to pay twice. Unacceptable.
Was a problem check in with the internet .had to wait to get to Cophenhagen to check it to my flight to Chicago
Easy on boarding. No food or free water/soft drink but it was a short flight so that was fine. Seats were average.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Plussat: "Too many crying babies!"
Miinukset: "Noise in aircraft. Transit time between flights was too short."
Plussat: "Fairly easy boarding process and nice staff"
Miinukset: "Delayed about an hour once all boarded"
Plussat: "Every seat has bottle of water"
Plussat: "On time"
Plussat: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Miinukset: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Plussat: "Crew Flight delayed. Said 30. Actual 1 hour"
Miinukset: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Plussat: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Plussat: "That’s what you want, eh?"
Miinukset: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Plussat: "reasonably comfortable seats"
Miinukset: "no thing to report"
Miinukset: "We will never fly SAS again, it was a horrible experience"
Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Plussat: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Miinukset: "No Entertainment, no snacks included, only tea and coffee"
Plussat: "The food and service were great!"
Plussat: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Miinukset: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Miinukset: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Plussat: "Plane was quite empty"
Miinukset: "Plane wasn't in the best shape"
Plussat: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Miinukset: "Older plane with no entertainment"
Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Plussat: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Miinukset: "They charge me €70 for my bag and it should have been free!!"
Miinukset: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Plussat: "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Miinukset: "Seats with too little space."
Plussat: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Miinukset: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Plussat: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Plussat: "Food was good"
Miinukset: "Charge for drinks. TV broken no recompensatuon"
Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Miinukset: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."
Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"
Plussat: "The crew was very kind!"
Miinukset: "Tiny seats and no free drinks on an international flight....whats up with that?"
Plussat: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Miinukset: "wifi - never worked"
Plussat: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."
Miinukset: "Not much talk from captain about local weather and time."
Miinukset: "sas online seat selection and checkin, computer crashed"
Plussat: "The flight staff was fantastic!"
Miinukset: "Over crowded boarding area - delay at departure"
Plussat: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Miinukset: "Old airplanes, you have to pay for alcohol...."
Plussat: "They had a kiosk, which was nice. In the US (Dulles) on my way out, I had no way to print a picket without waiting in line. I don't have a printer at home and the mobile ticket system was not working, so I had to wait in a very long line despite the fact that I had no luggage just to get my ticket. Every other airline had a Kiosk. In Gdansk, I was glad to see that they had a kiosk."
Miinukset: "Although I could print my the ticket for the first leg at the kiosk, I could not print the second. I asked the woman at the desk, and she could not print either. I had to fly to the connecting airport with no connecting ticket in hand."
the company doues not provide basic cofee and somthing to eat on a price that they ask for and also very difficult to communicate with the company except social apps
The delay was unpleasant. I liked the quick boarding.
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Plussat: "The crew was very professional and I cannot complain about that."
Miinukset: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Miinukset: "All was fine"
Plussat: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Miinukset: "6 hours delay due to bad weather."
Miinukset: "Flight was late abolutnie 1 hour"
Miinukset: "Delay on departure and no bus at arrival"
Plussat: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Miinukset: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Plussat: "Good airport . Punctual flight ."
Plussat: "Service, smiling and attention to details."
Miinukset: "No kosher food."
Plussat: "All and all great value for the money"
Miinukset: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Miinukset: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Plussat: "Easy to book. Comfortable flight."
Miinukset: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Miinukset: "2 hrs late and we missed all our following connections as a result."
Miinukset: "You have to inform the customers, that company needs you to have a visa"
Miinukset: "No air conditioned 2 hours late Poor ground service"
Miinukset: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Miinukset: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Miinukset: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Plussat: "Plane new & in good condition"
Miinukset: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Plussat: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Plussat: "Staff were generally sweet & approachable."
Miinukset: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Plussat: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Miinukset: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Plussat: "Absolutely nothing"
Miinukset: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Plussat: "The people are very rude no cooperation"
Miinukset: "The crew was very rude"
Plussat: "Crew very friendly."
Miinukset: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Miinukset: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Plussat: "Super easy online check-in, comfortable plane, lovely crew"
Miinukset: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Plussat: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Miinukset: "The seats don’t lean back and do not have a lot of cushion."
Plussat: "The staff was fine. We arrived on time."
Miinukset: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Plussat: "Arrived only slightly delayed"
Miinukset: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Miinukset: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Miinukset: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Plussat: "Nothing at all"
Miinukset: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Plussat: "Staff aboard the aircraft were very nice and so was the passengers."
Miinukset: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Plussat: "Flight was on time unlike outward trip which was just under 2 hrs late"
Miinukset: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Miinukset: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Plussat: "Pleasant staff and good flight"
Miinukset: "A bit of difficulty to check bag in online after original check in ...."
Plussat: "No food or entertainment on this flight,"
Miinukset: "I found the luggage allowance confusing"
Plussat: "Friendly staff members"
Miinukset: "They didn't have blanket and it was very cold.."
Miinukset: "I didn't eat No entertainment"
Plussat: "The weather was nice."
Miinukset: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Plussat: "Flight on time"
Miinukset: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."