Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Worst Airline in Customer Service and no respect for passengers traveling even in Business Class. Lost Baggage and missed connection with no help from agents
The sandwich was soggy and the tomato did not taste very good. Your food has been better on previous flights. Perhaps we were spoiled by the great food in Tbilisi. It would have been nice to have a b enter expectations of the check in process and time for our very early morning flight. Since there is very little in English at Tbilisi airport, and nobody we found who spoke it well, it was confusing to figure out all that we needed to be efficient for you.
This is another disease as if you have the Internet, you are ordinary deceivers!
Great food, best in the business
Missed my flight from Toronto to Vancouver due to the TK0017 being delayed and the airlines refused to be pay for my overnight accommodation before I get on the next flight
The flight didn’t even happen.
Plussat: "Everything was excelent"
Plussat: "Comfortable seat."
Miinukset: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Plussat: "The food was very good and inflight entertainment was excellent."
Miinukset: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Plussat: "Nice seat I got."
Miinukset: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("
Miinukset: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
Miinukset: "Food, comfort"
Plussat: "Food was good but not excellent. Good inflight entertainment system and choices."
Miinukset: "The flight was late, with no explanation."
Plussat: "Food as per.always was.great and choice of entertainment also good."
Miinukset: "Bording was delayed because of inbound flight delays."
Plussat: "Excellent service"
Miinukset: "The flight was delayed an hour and a half. The system kept throwing my son and I out of two different movies every five minutes. I got fed up and decided to listen to music. Was good for three songs and kept freezing and throwing me out. Was happening to other passengers too. It was very frustrating."
Plussat: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Miinukset: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Plussat: "Comfortable seats, good service."
Miinukset: "To be expected, but no vegan options for food"
Plussat: "Comfortable, on time and as always good service from Turkish Airlines"
Miinukset: "Every flight is late boarding and taking off, connections are too close together and the set up of Istanbul's airport is nonsense. If you don't miss your connection it's because you ran and the flight took off late. Boarding is rushed because they started late"
Plussat: "The flight itself was ok."
Miinukset: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Miinukset: "Delaying without notice and luggage lost"
Plussat: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Miinukset: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Plussat: "on board was good, plane in good condition, good breakfast, attentive personnel"
Miinukset: "After boarding, my traveling companion was forced to deplane and take a later flight, some confusion and his seat had been double-booked"
Plussat: "The crew"
Miinukset: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian. My Screen was broken."
Plussat: "Food okay"
Miinukset: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Plussat: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Miinukset: "No complaints"
Plussat: "The entertainment selection was good and the convenience kits were nice to have as well."
Miinukset: "The flight attendants took a very long time to hand out drinks and meals. The worst part of the flight though, was how long it took them to pick up the trays once people finished their meals. Numerous people had to bring their own trays up so that they could leave their seats and use the bathroom. There were also no drinks distributed between meals. The seats were extremely close together and leaned back very far so that space was extremely limited. It was extremely uncomfortable, unlike other Turkish Airlines flights I've taken."
Plussat: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Plussat: "Turkish airlines is a very friendly airline. They did a good job of making sure people were taken care of."
Miinukset: "I was traveling with a group and wasn't able to be seated with my group for any of my flights including a 12 hour transatlantic flight. For whatever reason, I couldn't actually check in for my flight and select seats prior to arriving at the airport. This happened with each ticket I purchased through every other agency except for orbitz.com. Not sure if that was a Turkish Airlines issue or a kayak.com issue, but it was very frustrating. When we arrived at the airport, we could no longer be seated together because everyone else had already checked in online and selected their seats for an overbooked flight. One of my group members was issued a standby ticket and almost didn't get on one of the flights that we paid a lot of money for. I would call this travel experience subpar, but I don't entirely blame Turkish Airlines for this."
Plussat: "Gold thing is that the flights are always on time."
Miinukset: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Plussat: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Miinukset: "The security check at the Istanbul gate is haphazard and not to0 professional"
Plussat: "I got a little bit sick on plane and the crew was super helpful and supportive."
Miinukset: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Plussat: "Food and service very good"
Plussat: "Seating could be wider."
Miinukset: "They just fly without waiting us We arrived hour and half before the flight, and they diecied to close the check in, Choce any other flying compeny but them!!!"
Miinukset: "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."
Miinukset: "There is nothing I've didn't like"
Plussat: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Miinukset: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."
Miinukset: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."
Miinukset: "Possible food poisoning from the beef that was served on the plane."
Everything was good. The only problem we experienced is that my daughter and I were flying Lufthansa to Europe, but back by United and we couldn’t book the seats, even when I was checking in for the flight 24 hours in advance. I got the seats assigned only 1.5 hours before departure. As a result we were seated separately. And in the middle. I always book my seats by the aisle as I have diabetes and I use the restroom often. You should work on that issue to allow passengers to book their seats in advance.
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Situation was handled well."
Miinukset: "Lack of information on the cause of delay."
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew was really wonderful. They went the extra mile- pun intended- to make sure me and my family were comfortable. They were especially kind to my daughter. The plane was also great, very clean and well equipped. The 8 hours from Munich to JFK flew by very quickly."
Miinukset: "No entertainment"
Miinukset: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"
Plussat: "The large amount of entertainment to choose from was very nice."
Miinukset: "Timeliness and comfort in seats could be better."
Miinukset: "just because my seat mate was german and asked in german language , crew member gave her first class sendwich , and i got some cold and nasty , no internet on the plane stop lying to people"
Plussat: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."
Plussat: "Good crew"
Miinukset: "Was delayed outgoing but information was good"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Plussat: "Space between the sits and movies"
Miinukset: "Food was not good and service even worse"
Plussat: "The cheese sandwich was good."
Miinukset: "Flight left late. Airport employees weren't helpful. The plane was hot."
Plussat: "food was good"
Miinukset: "the staff was very rude. my screen didn’t work on my 9 hour flight so i asked them about it and they said they would reset it then it still didn’t work so i asked again. then it still didn’t work so i asked again or if i could move to one of the open seats around me and the staff was so incredibly rude about it"
Plussat: "Clean , newer plane"
Miinukset: "Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word."
Plussat: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Plussat: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Miinukset: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
Plussat: "Monitor in front of me did not work during the whole flight."
Miinukset: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Plussat: "I arrived at my destination completely unstressed."
Miinukset: "Security checks, but this is unavoidable"
Plussat: "The crew was nice"
Miinukset: "The boarding process and the fees"
Plussat: "Good variety of on-board entertainment"
Miinukset: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Plussat: "Excellent service as you would expect from Lufthansa. Seating comfortable as well."
Miinukset: "No ice cream - they have switched to pizza or hot dog before you land."
Plussat: "On time"
Miinukset: "The layover was a little too short and had to run from one terminal to another in frankfurt."
Plussat: "Great crew good seat room"
Miinukset: "1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle"
Plussat: "Everything!! Flight was great!!"
Plussat: "Shortbread snacks were awesome"
Plussat: "Better then United airline"
Miinukset: "Everything was awesome"
Miinukset: "Flight delayed by about an hour"
Plussat: "Everything except the delay. I love the free movies and free headphones. I love getting two blankets. The flight attendants were great!"
Miinukset: "two and 1/2 hour delay before taking off."
Miinukset: "And packed in like rolled up silk undergarments."
Plussat: "Surprised by so many entertainment options!"
Plussat: "flight was on time and the crew was wonderful"
Miinukset: "Plane was"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
Plussat: "Crew kindness."
Plussat: "Flight was short. Only 3.x hours."
Miinukset: "Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long."
Plussat: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Miinukset: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Plussat: "Overall, the Lufthansa service was excellent. In particular, the food service in economy class was extraordinarily good."
Miinukset: "We were seated at the end of a row beside the entrance to restrooms at the back of the plane, and on occasion the space beside us became a gathering place for groups of passengers, talking loudly."
Plussat: "We liked everything about the flights: the crew was friendly and helpful, the food service for economy class was excellent, and the flight left and arrived on time."
Miinukset: "...being bumped from row 26 to row 47; but we still retained seats H and K."
Crew did not seem to care about safe deplaning process and allowed unruly passengers jamming on plane isle before plane is completely stop which cause the deplaning process chaotic.
Boarding process was chaotic. Passengers cutting lines without crew minding to ensure proper boarding.
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Miinukset: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Plussat: "The crew in the aircraft were good but the ground services were poor"
Miinukset: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Plussat: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Miinukset: "Boarding is sooooo slow Entertainment facilities did not exist"
Miinukset: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Plussat: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Miinukset: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Miinukset: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Miinukset: "If it was on time. Over an hour late."
Miinukset: "Comfort and food"
Plussat: "Easy; fair prices; budget rates"
Miinukset: "no entertainment (N/A)"
Plussat: "Cheap ticket prices"
Miinukset: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Miinukset: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Plussat: "Always on time and prices"
Miinukset: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Miinukset: "Food is not for free"
Miinukset: "Landing was very rocky"
Miinukset: "Landing was very rocky"
Plussat: "Cheap ticket"
Miinukset: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Plussat: "Nothing , It was veri terrible"
Miinukset: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Miinukset: "delay, onboard service"
Plussat: "Friendly crew."
Miinukset: "Not being able to check-in online."
Miinukset: "Late Irritably staff No food"
Miinukset: "Old plain, looks like second hand from a bad dealer, no entertainment system whatsoever, no flight data provided by the pilots in English."
Miinukset: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Miinukset: "Almost one hour delay to board and take off!!!"
Plussat: "Checked in online with a carry on luggage, no waitşng in lines. Flight was on time and landed on time. Crew was nice."
Miinukset: "The space between the seats could have been a bit roomier."
Plussat: "Professional crew paying fit"
Miinukset: "Paying for drinks"
Miinukset: "Late boarding for unknown reason."
Miinukset: "Everything is charge money"
Miinukset: "A lot of peoblems with this airlines. I will not use it again."
Plussat: "The preorder food is good."
Miinukset: "The flight was delayed by 45 minutes."
Plussat: "We did an error in booking the return date, & found no point of contact to change the date"
Plussat: "The seats were not too tight and the food is not extensively expensive"
Miinukset: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Miinukset: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Miinukset: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Miinukset: "At check in staff did not know that I had 20 kg baggage allowance"
Plussat: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Plussat: "Comfortable seats and very clean."
Miinukset: "Late in time"
Miinukset: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Miinukset: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"