Etsi halvat lennot reitille Ghanasta $[81-Suomeen

Miinukset: "The TV wasn't working and the crew I asked for help didn't do anything about it"

Plussat: "It was ontime"
Miinukset: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Plussat: "My seat was very comfortable. The inflight entertainment was great. I always love the food on Turkish Airline flights. Check in was easy."
Miinukset: "The flight was 2 hours late. The attendants were a bit cranky....usually they are great on this flight."

Plussat: "Great service! Food was very good."
Miinukset: "That boarding. People who were not in line rushed to the front when boarding started."

Miinukset: "Very hot"

Plussat: "Flight between Atlanta to Istanbul was good with ample leg space."
Miinukset: "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."

Plussat: "Nothing"
Miinukset: "Food"

Plussat: "Comfortable seat Good selection of movies"
Miinukset: "The plane had no room to stretch inside. The space was very confined and cramped. Not good when your traveling for 10hrs in the air. I also didn't like the food or the portions. Bad selection of music."

Plussat: "food and service"

Plussat: "Loved the entertainment options!"
Miinukset: "The crew seemed to be pretty busy"

Plussat: "Food & entertainment"
Miinukset: "Boarding, narrow seats for a 7 hours flight & lost baggage"

Plussat: "Big plane, friendly staff, good food."
Miinukset: "Sometime, it gets a bit too cold."

Plussat: "I liked the vast variety of entertainment"

Plussat: "For once, on time departure. Quick boarding. Courteous service."
Miinukset: "Cabin a little too cold for passengers around me."

Plussat: "Lounge in istanbul is probably the best I have ever experienced worldwide"
Miinukset: "Chaotic boarding with no priority system and allow too many cabin luggage that it was difficult to put my own little computer bag. Movies selection can be improved"

Plussat: "Fantastic journey no problems at all thanks kayak....."

Miinukset: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"

Plussat: "Nothing"
Miinukset: "I received my luggage one week after the flight"

Plussat: "Delayed for 4 hours"

Plussat: "In flight service and food was excellent."
Miinukset: "Custom control at transfer airport (IST) was very crowded. Then were no Turkish Air representative available to guide to terminal, to reassure flight will be held. Arriving flight was late, very stressful. Turkish Air representatives near lines to say—we are aware you are connecting would have alleviated stress."

Plussat: "Friendly staff, decent meals, comfortable seating"
Miinukset: "Istanbul airport- needs major refurbishment"

Miinukset: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."

Plussat: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Miinukset: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."

Plussat: "Good service everywhere"

Plussat: "the food and staff were very good"
Miinukset: "the size of the seats were much too small. The plane waited for 45 minutes to park at JFK and when we deplaned the down escalator was stopped and the elevator didn't work so we had to carry our carry ons in our hands down 2 flights of steps-some people were elderly and could hardly do it."

Miinukset: "The inaccurate time of flights and their late. The type of food is terrible."

Plussat: "Excellent check-in and in-flight service"

Miinukset: "Flight delayed an hour and a half! And killed my connection, so an uncompensated extra seven hours in Istanbul airport."

Plussat: "Everything"

Plussat: "Nothing. The flight never happened coastumwr service was very bad"
Miinukset: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Service and people."
Miinukset: "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"

Miinukset: "poor to non existence service in economy class. all crew up front with zero crew In back."

Plussat: "The crew was friendly and helpful. They were in the cabin often offering complimentary food and beverages. The seats were spacious even for my husband who is 6'1". There were many complimentary viewing options on the television as well."

Plussat: "In flight entertainment was great. The crew were very courteous."
Miinukset: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."

Plussat: "Service was amazing"

Plussat: "Entertainment was good."
Miinukset: "Crew could be nicer and smile more often to the passenger."

Plussat: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Miinukset: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Plussat: "Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul."
Miinukset: "I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation."

Plussat: "Once on the plane everything was fine."
Miinukset: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."

Plussat: "Absolutely nothing, because it never happened."
Miinukset: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."

Miinukset: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"

Plussat: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
Miinukset: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."

Plussat: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."

Plussat: "Great service overall"

Plussat: "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
Miinukset: "No inflight entertainment. Food was poor, but it was only a short flight."

Plussat: "Customer service was excellent"
Miinukset: "Delayed flight making it ease to miss your connecting flights.."

Plussat: "Everything was excellent."

Plussat: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."

Plussat: "Much more comfortable than I expected. Attentive flight attendants."
Miinukset: "After flying cheapi airlines, norhing. It was a great experience."

Miinukset: "Worst trip ever"

Plussat: ":("
Miinukset: ":("

Plussat: "The crew and personal were ok."
Miinukset: "They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment."

Miinukset: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."

Plussat: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Miinukset: "No delays."

Plussat: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Miinukset: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Miinukset: "Incoming Delayed & outbound delayed 2 hrs as a result"

Plussat: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Miinukset: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."

Miinukset: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"

Miinukset: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"

Plussat: "Really great"
Miinukset: "Need entertainment"

Plussat: "Nothing stood out. Legroom was ok."
Miinukset: "Boarding was confusing and poorly managed."

Miinukset: "Not over selling the flight so passengers can make it home as they plan"

Miinukset: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"

Plussat: "Nothing."
Miinukset: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."

Miinukset: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Miinukset: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."

Plussat: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Miinukset: "I like Kayak. But am very concerned about booking through in the future with this treatment."

Plussat: "The tripulation are very nice people."
Miinukset: "The space between seats are small."

Plussat: "Movies and friendly crew"
Miinukset: "Food was not good Too much meat"

Plussat: "Flight left approx. 20mins early, good service and efficient handling by crew."

Plussat: "Staff was pleasant, nothing special"
Miinukset: "Food was mediocre and cold except for the major hot dish. Lights were on almost all night in cabiaudio and video were subpar or nonexistent. Staff explained it was an old plan Seats were okay for short fight but not comfortable for long flight"

Miinukset: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"

Plussat: "Service and food."
Miinukset: "We did the extended layover to experience one night and one morning/afternoon in the city. A 2 -1/2 hour delay took away our chance to see the city at night."

Miinukset: "I did all my research when I booked my flight. Nowhere did it tell me I was booking a discount flight. I had to pay extra for my bag on a long international flight, which I make frequently. Absolutely misleading an unjust. I feel cheated, I will never fly Air Portugal again and I will warn all my colleagues in the travel and tourism industry that I work about the disgrace I felt as a passenger with Air Portugal. It's not the first time I flew with them, but it will be the last!"

Plussat: "Quick... I was happy to be out of there"

Plussat: "Excelent fly! No deley! Excelent crew! Good food!"

Plussat: "All except for service to handicapped."
Miinukset: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."

Plussat: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Miinukset: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."

Plussat: "Flight crew was friendly."
Miinukset: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."

Miinukset: "Poor entertainment"

Plussat: "The personnal was amazing. They all treated me excellently. I would definitely fly again on this airline with this crew."

Miinukset: "There were no power outlets"

Miinukset: "The terminals they use have no express lanes for biz travel. Very stressful particularly if short layover time."

Plussat: "Crew and food Were ok."
Miinukset: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."

Miinukset: "The movies could have been better. Food was average."

Plussat: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
Miinukset: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."

Plussat: "Just about everything"
Miinukset: "The connecting flights with BLUEJET"

Plussat: "The employees were very friendly."
Miinukset: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."

Plussat: "Seats were big and comfortable with lots of leg room."
Miinukset: "No entertainment on first 3 hr intra-Europe flight. Food was not good."

Plussat: "Nothing"
Miinukset: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"

Plussat: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."

Plussat: "Absoulty nothing"
Miinukset: "Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so."

Plussat: "Plane was on time, snacks provided"
Miinukset: "No reclining seats, no pillows, no entertainment. Very uncomfortable for three hours. Also, made me check my carry on without even weighing or measuring."

Plussat: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Miinukset: "An horrible policy that will steer m eaway from TAP airlines and kayak"

Plussat: "Five stars for TAP, good attention of its staff, good food and attention during the flight."

Miinukset: "The seats were not comfortable. It hurt my back."

Plussat: "Always on time."

Plussat: "The food and the crew were good."
Miinukset: "The check in was completely disorgimized as was the boarding. The ground crew personnel at the airport were rude and not professional."

Plussat: "Everything was amazing"
Miinukset: "The process to travel"

Plussat: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Miinukset: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"

Plussat: "Smooth flying so got some sleep"
Miinukset: "Clearer back-to-front boarding process"

Miinukset: "Flight keft 35 min kate and boarfing was very slow and disorganized"

Miinukset: "The entertainment choices needs updates and more varieties I believe."

Miinukset: "Departure was slightly late (passengers still exiting the plane when gate was called)"

Plussat: "More space that on competitors."
Miinukset: "The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it."

Plussat: "Nice crew and Good seat despote the âge of the aircraft"
Miinukset: "New screen and New aircrafts"

Miinukset: "Overbooked, no room for carry-on luggage"

Plussat: "It was Air Canada to Geneva and Swiss to Lisbon!"
Miinukset: "Leave on time Air Canada!!"

Plussat: "Brussels airlines business class seats were the most comfortable I have sat in."
Miinukset: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."

Plussat: "Made up tons of time en route."
Miinukset: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."

Miinukset: "poor customer service."

Plussat: "Attentive helpful and cheerful staff: on time"
Miinukset: "Food"

Plussat: "I missed it"
Miinukset: "I missed it"

Miinukset: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."

Plussat: "The plan arrived earlier than it was scheduled,everything wss smooth."
Miinukset: "nothing"

Plussat: "They have the funniest and engaging safety video I have ever seen"

Plussat: "Everything was fine"
Miinukset: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"

Plussat: "in time food good good sleep multiple languages spoken by the announcer"
Miinukset: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"

Plussat: "Crew was polite, but..."
Miinukset: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."

Miinukset: "food"

Plussat: "Amazing"
Miinukset: "Nothing"

Plussat: "Love that there's space for the economy and the seats are comfortable"
Miinukset: "There was nothing to do and would be nice if it had wifi"

Plussat: "They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful."
Miinukset: "Seating was cramped but all airlines treat their three class clients like cattle."

Miinukset: "Service for my mom was great!"

Plussat: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Miinukset: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."

Plussat: "Nothing"
Miinukset: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."

Plussat: "The pilot was good and made a smooth landing. The seat was comfortable enough because I had a pillow."
Miinukset: "My checked luggage got lost on a direct flight. That is unacceptable."

Plussat: "No frills quick boarding and helpful attendants, great English. Don't spill drinks on you unlike certain airlines (looking at you Air France) Decent in-flight entertainment system and comfortable plane (well, as far as you can get in an economy) Basically everything related to the actual flight was great."
Miinukset: "The fish entree was oversalted, but maybe that's how they eat fish in Belgium. In general airplane food took a huge nosedive in the last 10 years, so I'm not surprised."

Plussat: "Boarding was fast, we arrived early."
Miinukset: "The plane was super hot, the crew never offered drinks or food to me"

Plussat: "The food was tasty and it was nice to enjoy a glass of wine with dinner"

Plussat: "The team was nice, the flight took off on time and arrived a few minutes early"
Miinukset: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."

Plussat: "Flight was delayed and we had to spend time Waiting both in the terminal and the plane. But crew was very nice!"
Miinukset: "Would have been nice to have been given a free snack or some water while waiting. We got a tiny chocolate which was nice but didn't make up for the waiting time"

Plussat: "The service was very very professional"

Miinukset: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"

Plussat: "Excellent"
Miinukset: "Everything is fine"

Miinukset: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."

Plussat: "Good movies , decent food"
Miinukset: "Boarding took forever and cause a departure delayed of 1 hour."

Plussat: "Pleasant crew,good ice cream"
Miinukset: "Meals are OK by repetitive if you have several long flights in one day."

Miinukset: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"

Plussat: "The food served was wonderful, as well as service."

Miinukset: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."

Plussat: "Crew was outstanding"
Miinukset: "Bathroom got gross"

Miinukset: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."

Miinukset: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."

Miinukset: "Baggage handling"

Miinukset: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."

Plussat: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Miinukset: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."

Plussat: "Second time I called customer support a A nice lady named Elisia was super friendly and helpful and was able to switch me to another flight on the same day."
Miinukset: "Received a text message that my flight back to the US was canceled. The first time I called Brussels Airlines customer service, I was offered only the same flight one or two days later. Phone support person was very unfriendly and unwilling to look at other options like booking me on another flight that same day."