The boarding was disorganized, which led to a couple Neanderthal men bullying others upon entry. We had a sick man refuse to wear a mask and thus infected the entire plane. I had old stinky lady next to me because she refused to sit in her assigned seat. So, organize loading and provide ropes so there is no competition to get on board. If someone is obviously sick, pass them a mask. Offer a small snack, a cookie, a piece of cheese, etc. And most of all, treat people with a smile. We love greece.
Clean airplane and very efficient and courteous flight attendants. Traveled with a ageist adult and there assistance was excellent
Miinukset: "Healthier food."
Plussat: "Crew is really friendly. We ran into one of them afterwards when our metro from the airport broke down and she helped us understand what was going on (we didn't speak the local language)."
Miinukset: "Boarding was slow, but it's a cultural thing at the departure airport."
Miinukset: "They lost my luggage"
Miinukset: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Plussat: "I was seated next to my fiancé. We were separated on Blue air."
Miinukset: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Miinukset: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Plussat: "The food was probably the best meal I’ve ever had in Economy."
Miinukset: "The seat pitch was really poor. I’m only 5’ 11” and my knees were rubbing against the seat in front of me the whole time. The seats weren’t particularly comfortable either."
Plussat: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Miinukset: "Smooth check in and people were orderly. Pleasant experience."
Miinukset: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Plussat: "The food was excellent and the cabin crew were friendly"
Miinukset: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Plussat: "Friendly crew, clean and comfortable plane"
Plussat: "Love the friendly staff!"
Plussat: "I appreciated that they didn't charge me to check in my carry on bag."
Miinukset: "It is sad that they could not add this flight on to my Star Alliance without my card."
Plussat: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Miinukset: "Disembarkation via buses. Not great."
Plussat: "Clean aircraft. On time. Crew very attentive."
Miinukset: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Plussat: "I like the people and the crew and the plane."
Miinukset: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Miinukset: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Plussat: "Accurate times"
Miinukset: "Night travelling"
Plussat: "Actually every thing were smoothly going"
Miinukset: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
Plussat: "Friendly staff and excellent onboard service"
Miinukset: "There was a slight delay with the boarding process. We were bussed from the terminal to the plane on the tarmac and were held on the bus for several minutes while maintenance workers sorted things out with the crew. We were finally allowed to board the plane after the maintenance crew had left. The entire plane from front to back had a terrible smell, as if the sewage pipe had burst and liquid/waste flowed everywhere. The smell may or may not have anything to do with the maintenance crew on board and delayed our boarding. No explanation of the smell. Good thing it was a short flight from Athens to Naples"
Miinukset: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Plussat: "Quick departure after boarding"
Plussat: "Was good space."
Miinukset: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Plussat: "We liked that there was food offered on such a short flight and complimentary wine! The crew was also really nice."
Miinukset: "There was a 45 minute delay on our flight"
Miinukset: "1 hour delayed"
Miinukset: "30 minutes delay on boarding. Flight attendants did not pay any attention to me when i pressed the assistance button. No one ever came to ask what i needed, they passed by me more than 10 times while the attendance light was on but they never saw it. Very disappointing."
Plussat: "Good customer service and unexpectedly good food. Nice staff."
Miinukset: "Boarding was late, and it took forever to take off and land. I missed my ferry because of this and had to buy another ticket. Also super small seats."
Plussat: "Flight attendants were really nice and friendly"
Plussat: "check-in staff and crew were very friendly, food was ok. wine selection was great."
Miinukset: "passengers have no clue how to queue."
Plussat: "The flight was posfond in tel aviv by 45 minutes"
Plussat: "THe food was not bad."
Miinukset: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Miinukset: "Bag fees for 2 20KG bags were about as much as the ticket, not worth the cramped seats and lack of services."
Miinukset: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Plussat: "The service was excellent."
Miinukset: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Plussat: "The meal was very good and service"
Miinukset: "They made us pay 90€ even though I presented an email that said our bags were included"
Miinukset: "excessive cisa checks for my wife who is not an EU citizen"
Plussat: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Plussat: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Plussat: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Miinukset: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Plussat: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."
Miinukset: "Worst airline ever Never flying with them again"
Plussat: "Border and de boarding front and back of the plane"
Plussat: "The overweight woman who checked me in was aweful. As soon as I told her I was helping refugees in Greece, her attitude completely changed towards me. She was on my case until I boarded the plane. I will never again fly with Aegean!"
Miinukset: "Terrible EXPERIENCE! Aweful."
Plussat: "Luggage took over 2 days to get to my house from Newark to Cleveland. Lufthansa was great and most of the problems were with United with the lost luggage and delayed flight on the last leg of the trip."
The plane was filthy again
It was a low cost airline - so no entertainment, no food etc - pretty basic. That said, the boarding was most disorderly. Staff in Chania did not organise passengers in lines as usual (priority/non-priority) resulting in confusion and anger by the passengers, and then passengers were waiting outside (thankfully under a canopy, but still quite hot) for around 20 minutes, before accessing the plane.
Flight 90 minutes late. No communication from Ryan Air about this.
There was way long delay.
Fast, good loads in and out, totally worth of price.
Miinukset: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Plussat: "Seats on the plane are really, really, really uncomfortable. I usually try and avoid using Ryanair because of this. at 6' tall the leg room is only just possible, there is no neck support as the seat back does not cater for tall people and seating being non reclining means that it is impossible to shift the my weight during the flight, bearable for shorthaul, but at 5 hours plus it is a penance. Like I said, I'd fly with any other carrier to avoid this, circumstance meant it had to be ryanair."
Miinukset: "plane seating reclining even 15 degrees."
Miinukset: "Delayed by an hour."
Plussat: "On time, Professional crew."
Miinukset: "Leaving from Reus Airport even though we had paid extra for priority boarding as we went through the boarding gate then asked to stop outside the Airport building waiting to be directed to the plane, All passengers where directed through the gate and where mixed with the priority paying passengers."
Plussat: "The seats are extremely crowded"
Miinukset: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Miinukset: "Leg room & seat comfort"
Plussat: "I got there nearly on time"
Miinukset: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Miinukset: "Problems with the boarding pass. Personnel rude and totally not helpful."
Miinukset: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Plussat: "Timeliness. Small airport."
Miinukset: "Limited seating space."
Plussat: "the tickets were very cheap"
Miinukset: "the departure was dine with about 1 hour delay"
Plussat: "The crew was very warm and the seats had great room."
Miinukset: "There was no entertainment."
Plussat: "No much good about this flight. Just the price."
Miinukset: "Cramped seats, lousy service, no drinks, couldn’t understand flight attendant. Illiterate English. In short. Be prepared for a lousy trip but you get what you pay for."
Plussat: "Food was hot and tasty."
Miinukset: "Near 2 hour delay."
Miinukset: "Plane arrived late, took off 1.5hrs after plan and arrived late in Dublin There was no tea, beer or wine. Most of the food was not available"
Miinukset: "We bought our tickets online, and even had the Ryan Air mobile app, yet still SOL. When we arrive at departure airport no mobile bording pass option (for our tickets), no kiosk for printing. Ling line to pay 50 quid for tucket printing, lol."
Plussat: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Miinukset: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"
Plussat: "The usual Ryanair ‘quality’: you get what you pay for."
Miinukset: "Flight was delayed due to technical issues… issues that were detected with all passengers and luggage onboard! 2 hours anda half delay!"
Plussat: "Plane and flight were fine once we got aboard and underway."
Miinukset: "Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion."
Plussat: "I was able to take my guitar as hand luggage, which is very important. Even though guitars exceed the hand baggage limits, many professionals need to be able to carry on their instruments. Priority boarding is essential."
Plussat: "You get what you pay for."
Miinukset: "If you haven't printed your boarding pass, be sure that you have enough power on your phone because you will need to present your boarding pass at least 5 times at the Athens airport. Beware, that most phones burn through power while roaming in another country. The boarding area for Ryan air is chaotic and the gate agents are rude."
Plussat: "Short flight option compared to a long ferry ride."
Miinukset: "The ticket price was about $0 but the baggage check fee was $60."
Miinukset: "I had a baby my arms and they boarded me dead last. Also, charged us $60 to carry the baby onboard, no seat! These people are pitiful. Will never fly again."
Plussat: "The crew did hand us some paper towels when I asked for it."
Miinukset: "No tv and boarding was poor because it wasn't clear for someone that are new flyers. We also had to go outside to board and it was raining. No towels to dry off."
Miinukset: "Our flight ended up almost 3 hours late which caused us to miss our flight home. When we asked for assistance and explained our situation they simply said there was nothing they could do. She even jokingly shared advice on a place to eat since we were probably not going to make it home that day. This delay cost us another night in a hotel and a couple thousand for tickets on another flight the following day. When we complained to the service desk at the airport they offered no help, we actually had to go to airport information to find out how to file a complaint. I highly recommend you choose another airline."
Plussat: "Informative polite pilot Most cabin crew were courteous, helpful and professional"
Miinukset: "Boarding was a bit of a free for all without being organised at Chania end One member of cabin crew was clearly having a bad day; rolled his eyes and sighed when I was attempting to be helpful in returning items."
Plussat: "Easy embarkation, left on time, uneventful flight, arrived before schedule. Just what I wanted."
Miinukset: "Everything was just fine."
Plussat: "I like how short the flight is"
Miinukset: "the boarding process seemed frazzled and not organized. The staff were not friendly or helpful. I am hesitant to fly with you again. I also paid more in baggage costs than my actual fare."
Miinukset: "They overbooked our flight then tried charging us to change it to one they said they had the next worse airline ever!!!!"
Miinukset: "The extra cost for baggage. The flight was late but there was no announcement or explanation. The flight attendants talked over the loud intercom the entire time trying to sell products like perfume. One flight attendant kept bumping into me each time she walked by. The flight felt crowded. The seats are cramped and uncomfortable. I fly a lot and this was my first and probably last time flying ryan air."
Plussat: "The ticket price was good. Everything else is a hassle."
Miinukset: "Printing boarding passes before you get to the airport. Chaotic boarding; boarding from the back when seated in the front and visa-versa. Weight limits for baggage is different than all other airlines, makes it very difficult on a long multi-leg trip. Basically baggage ransom for the unsuspecting."
Plussat: "1 star given for food & entertainment only because no N/A rating option, first time to use Ryanair, better experience than expected, will not hesitate to use again, thank you"
Plussat: "On time . Smooth boarding process. Too short of a flight so cannot comment on food or entertainment ."
Plussat: "On time and friendly"
Miinukset: "Expensive to check luggage"
Plussat: "The flight was on time leaving and arriving"
Miinukset: "Ryanair has strict baggage limits on size and weight. Pity they don't enforce these limits some of the bags brought on as cabin baggage exceeded the limits in both respects by a long way. This is annoying when I went to lengths to meet the weight and size limit. Because of this lack of enforcement boarding and leaving the aircraft was total chaos."
Plussat: "I liked that the plane was boarded from the front and the back. I liked that you could check in weeks in advance. I had no issues pre-paying for luggage - just had to figure out what I was taking."
Miinukset: "There was no food... literally felt like a store on wheels. They just went up and down aisle to sell their wares."
Plussat: "Crew was nice"
Miinukset: "Carry on restriction was much smaller than on US flight so our normal carry-on had to be checked in at $40 apiece making the overall ticket price not a great deal. Online check in system very dated. No electronic boarding passes available and you had to print your boarding pass yourself (tough to do while traveling ) or face a $50 fee for checking in at airport"
Plussat: "Prices UNTIL the small print and extra charges set in"
Miinukset: "We hadn't used Ryan Air before. A friend had warned us against them. Once in Athens we had no Internet and missed an email to check in online. We arrived at the airport 1 hr 50 minutes ahead og the flight to be told that since we were checking in less than two hours without printed boarding passes all 5 family members would have to pay $60 each as a penalty for not doing so. $300 dollars extra for not knowing the unethical biz practices. Read all of the policies before booking! We will blog and try for a refund but WHAT AIRLINE TREATS CLIENTS LIKE THIS??? Charley and Laura Santa Cruz California"
Plussat: "The plane didn't seem too old."
Miinukset: "My checked bag price was more than the cost of my ticket. I didn't realize that there was no checked bag included in the price. Then when I went to the counter to check-in, I had to go to a separate window to pay for the bag, which took about 15min just to process. I have been on other airlines that have had upcharges, but these were taken care of by the same agent that checks you in, 1) I had a charge that I thought was included the price 2) II had to step out of line to a separate line in order to pay and then take the receipt of payment back to the gate agent. Really annoying, especially if you are pressed for time for your flight. It reminded me of Spirit airlines in the US, nickel and diming you all along, where you end up paying almost as much - or more - for a lot less. I had heard stories about the cheap ways of the airline. They have been confirmed and I won't fly them again."
Miinukset: "Very small print: if you don't check in, you get fined"