Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Short time between flights. Most important things special for my age. I choose another liner but I going to stay with LUFtHANSA. Thank you.
Food was terrible. Alcohol was paid other than beer. Unless you are a baby…who would drink milk? Boarding was 35 mins away and they would not allow me to use fast lane as fast lane was 30 min or shorter. Normal security check was 45 mins. Crazy rules!!! Also just cleared Indias security check and never went out…so why???? Aeroplanes are also old and bad….nothing good to say with my 30 hour flying
I missed the connection because the other flight was 1 hour late I had to take the train
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
I am extremely disappointed in the lack of proper communication and the changes of my flights. The original flight was changed and I reported to the airport in Nuremberg for the new time, but was then told the flight cancelled. I was rescheduled for the next day, in which I had to take a bus to Munich and then fly to Denver. I had to take taxis to and from the airport in Nuremberg and pay an additional $75. I also had to make other arrangements in my plans due to this inappropriate lack of communication. I fully intend to never use Kayak or Lufthansa again and request a refund for this poor service.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
on one flight the overhead bin space was so small that nearly every single passenger had to shove their bags under their seats in front of them
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "All god nice flight crew helpful. A well organized flight just what you would expect from a German airline"
Plussat: "Flight was canceled. No crew... Alternative: Eurowings via Newark. And then United to Detroit. A totally wasted day..."
Plussat: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Miinukset: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."
Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."
Miinukset: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Miinukset: "The seat to be more comfortable really for me wasn’t I fly all the time but this year I don’t know the space between me and the front seats was very small. I fly last year and was much better"
Plussat: "Smooth flight."
Miinukset: "More leg room."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "There were many comforts to the plane even in economy."
Miinukset: "There is little leg room in economy for someone over 5’11”"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Touch screen is sharp and responsive."
Miinukset: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Plussat: "Lufthansa is great."
Plussat: "Hospitality and attitude of crew Food"
Miinukset: "Cramped economy seats including leg space"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "They were great with service"
Miinukset: "Having to have to close my window shade so I couldn't see outside"
Miinukset: "No entertainment system."
Miinukset: "I was transferring from an international flight and was not able to check 8n online, thus I didn’t get to choose my seat. I ended up squeezed in a middle seat next to a man who was served a lot of alcohol and took up more than his share of room."
Miinukset: "The list of movies was poor"
Plussat: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Miinukset: "Very uncomfortable seats, minimal leg room, mediocre food."
Plussat: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Miinukset: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Miinukset: "Can’t tell you anything- missed connection"
Plussat: "Food. Variety of entertainment. Flight had empty seats."
Miinukset: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Plussat: "Over crowded"
Miinukset: "No entertainment"
Plussat: "Crew was very nice, easy boarding"
Miinukset: "Horrible food, very small, cramped seats. The cabin was extremely cold, even with my jacket on."
Plussat: "Crew was excellent. Plane was very clean."
Miinukset: "Seats in economy are miserably uncomfortable especially for a flight of this many hours."
Plussat: "The planes are comfortable, the crew are always nice and polite and have smiles on there faces."
Miinukset: "No Entertainnment , no space , very small airplan"
Plussat: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Miinukset: "Non that i know of"
Plussat: "Clean plane, decent entertainment options"
Miinukset: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Plussat: "Everything was wonderful! Lufthansa is spot on from boarding, to in flight service to the moment you leave. They are helpful, friendly, fun and a wonderful crew where I know I'm in good hands!"
Plussat: "we arrived early. the headrests are well-designed- all headrests on all flights should be like this."
Miinukset: "when we first boarded and went to use the restroom before the flight departed, the floor was sticky and smelled strongly of urine. had they even cleaned it on the turnaround? doubtul. several other toilets also smelled like urine early in the flght. the touch-screen on the entertainment interface is not very user friendly and was kind of frustrating."
Plussat: "The customer service from the crew. The airplane, entertainment unit and options."
Miinukset: "Low quality food."
Plussat: "Comfortable seats."
Miinukset: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Plussat: "The stewards did their jobs well."
Miinukset: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Plussat: "Friendly crew"
Miinukset: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Food TV movies service cab crew."
Plussat: "excellent service"
Miinukset: "very long wait for baggage"
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Voir avis précédent qui regroupe les deux vols
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Dreamliner was comfortable and entertainment system good
Miinukset: "Allow business passenger to use front bathroom."
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Miinukset: "It's KLM. What else do you need to know."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Miinukset: "The plane is so old..,"
Miinukset: "Everything was good"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."
Miinukset: "Larger meals."
Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Miinukset: "Not enough leg room"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Miinukset: "wasn't able to take the flight since I missed it"
Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plussat: "The service"
Miinukset: "The seats"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Eight hour line for customer service. Bags missing. Stuck in Charlotte.
Flight attendants were great
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Internet wasn’t working. Everything else was wonderful
The flight was excellent. I have no complaints.
Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
Plussat: "Nice attendants was the only thing good about this flight"
Miinukset: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Plussat: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Miinukset: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Miinukset: "Nothing really needed to be better this time around"
Miinukset: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Plussat: "AA has good in flight entertainment"
Miinukset: "1+ hour delay, could’ve left on time"
Plussat: "Seat seemed smaller than previous flight BDL to MIA"
Miinukset: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Plussat: "The flight was very quick and the crew was very professional"
Plussat: "Convenient departure time originally"
Miinukset: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Plussat: "The flight crew"
Miinukset: "Small space. Old plane. Tight seats."
Plussat: "nothing good nothing bad, just ok."
Miinukset: "737 might as well be a cattle cart..."
Miinukset: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Plussat: "When we left the gate"
Plussat: "It works if you follow the rules."
Miinukset: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Plussat: "Great crew, efficient boarding, on time flight."
Miinukset: "The seats remain too small and the chairback gave my shoulders cramps."
Plussat: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Plussat: "all around experience was good arrived in Charlotte early"
Miinukset: "Nothing to really say wasn't to bad to say..."
Miinukset: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Plussat: "The headrest entertainment terminals are always a good thing."
Miinukset: "No space to put a small carry-on bag if you spend extra to get legroom."
Plussat: "courteous helpful & friendly crew and really great ground crew too"
Plussat: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Miinukset: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Plussat: "Roomie seat"
Miinukset: "Made me Put my purse in back of plane"
Plussat: "On time, smooth flight, no hassles"
Miinukset: "Tight space but overall not unexpected"
Plussat: "Was on time, flight attendants very nice and professional"
Miinukset: "flight was overbooked good thing people volunteered to give up seats"
Plussat: "Flight crew was peofessional"
Miinukset: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Miinukset: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Miinukset: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Miinukset: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Plussat: "Service is excellent"
Miinukset: "I didn't like the seats are to small"
Miinukset: "Only pretzels were served. Crew was very nice. Friendly too!"
Miinukset: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Plussat: "Flight was on time with no problems."
Miinukset: "The planes were clean but had no phone charging outlets."
Plussat: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Miinukset: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Plussat: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Miinukset: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Plussat: "Got us in a little early. Nice smooth flight"
Plussat: "It was on time. Crew was friendly."
Miinukset: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Plussat: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Miinukset: "Seats weren't comfy, plus no entertainment and Wi-Fi."
Air Canada has really gone the extra mile to start winning customers back. The cost of the flight (using Aeroplan points and eUpgrades) was by far the winning ticket. However, everything about the flight was smooth. There was a 30-minute delay departing Calgary but we made that up in actual flight time. The flight attendants couldn't have been more helpful. A wonderful experience!
The ground crew win Montreal was clueless with regards to handling any type of mobility assistance device. Food was terrible with very poor choice in premium economy. Once again with Air Canada, the TV screens were not workibg the entire flight.
Miinukset: "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"
Plussat: "Flight was delayed by 3.5 hours"
Miinukset: "The flight was delayed 4 hours,"
Plussat: "We arrived alive."
Miinukset: "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
Plussat: "Easy comfortable flight from yvr-sfo. Landed early do can’t complain."
Plussat: "My first flight with Air Canada (TCA) was 64 years ago in 1953 and the airline still feels safe and solid."
Miinukset: "Food seemed OK but we both suffered severe stomach upset after the flight. From gate to gate in Montreal was many thousand steps. Crazy."
Miinukset: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Plussat: "Got there with minimal delays"
Miinukset: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Miinukset: "Seats were uncomfortable and tight. Leg room is not existent."
Plussat: "Quick flight. Great fare pice."
Miinukset: "No complaints."
Miinukset: "Changed our Cleveland departure >3.5 hours EARLIER so we didn’t go on AirCanada. Booked great flights on Delta!!"
Plussat: "Entertainment excellent for a short flight"
Miinukset: "I got notice at two thirty in the morning while I was sleeping that my flight was cancelled and I was put on an earlier flight, so when I woke up and checked messages my flight was leaving in 90 mins and I needed to get it to make my connection. I almost didn't make it."
Miinukset: "Flights all evening were cancelled. I was just going for a weekend and they couldn't reschedule me until the following evening. I couldn't go on the trip because of these problems. I was in the airport for hours with two young children and they did not do much to help me reschedule quickly."
Miinukset: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."
Plussat: "Good flight from Toronto."
Plussat: "Awesome crew, very attentive"
Plussat: "The people at Air Canada were friendly and clear with what was going on."
Miinukset: "Flight was delayed even though the plane was at the gate."
Plussat: "A few turbulents just before landing but great flight crew."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Service was great. Food menu has improved greatly."
Plussat: "The boarding process"
Miinukset: "Seats uncomfortable, no entertainment except dated material, crowded, overhead luggage does not fit a 20in bag except sideways, very inefficient use of space. Given the choice a rouge flight would be my last choice."
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Miinukset: "Was delayed 2 hours on the way there (MTL to NYC). On the way back my flight was cancelled and was booked on the next flight. I had my gfs bday and couldn't miss it. What a bad experience."
Plussat: "Upgraded to Plus after our flight was delayed and we had to go back home for a night... Live 45 minutes from the airport and had to have a friend drop us off and come back to get us. Friendly staff for the most part. Some seemed a little stressed out, but its understandable as the job is probably stressful. Especially before christmas."
Miinukset: "Slow boarding, crowded plane when boarding- rushed to get us on the flight."
Plussat: "Alles goed"
Plussat: "The entertainment system"
Miinukset: "No food!!"
Plussat: "The experience on the flight from san diego to Toronto was excellent from curb side there all the way to baggage claim in Toronto. The service by ground staff on both sides was excellent, The staff on board was helpful, efficient and very polite. In flight Entertainment was good too, unlike on the way to San Diego when the choice was so limited it was not worth my time to use it."
Plussat: "The boarding staff and flight attendants were friendly and helpful."
Miinukset: "The seats were so small it was impossible to get the seatbelt without disturbing the people on either side. I am not a large person and I still filled the entire seat. The food was not good either. They served what was supposed to be a warm chicken wrap but after two bites I set it aside as mystery food."
Plussat: "Since it was a very short flight from LGA to Toronto, I had no complaints, The worst part of the experience is dealing with the customs procedure at Toronto Airport before the flight but I guess that was only to be expected"
Miinukset: "I usually drink 2 or 3 beers on a flight like this. I bought a beer for myself and girlfriend. Beer hot and was told they had no way to keep cold. That's how it comes. 13.50 wasted. Sat there for 3 1/2 hours with nothing to drink. Had nothing on way back. Kind of ruined my flying experience. Have to think about flying air Canada again."
Plussat: "-Staff offered free things like headphones and 15 minutes of wifi access to compensate for multiple delays -Cheap! -I was rescheduled to this flight after my previous flight was delayed and prevented me from taking my original flight back, but I was moved up to boarding zone 3 in return"
Miinukset: "-Significant delay prevented me from checking in to my room, which was highly inconvenient. Fortunately I had a friend who was willing to have me, but if not (and because the nearby hotels are filled up due to the beginning of freshman orientation at my college), I would have had nowhere to stay after 13+ hours of flying and exhaustion. This alone significantly hurt the experience."
Plussat: "Aircraft was very comfortable and up to date"
Miinukset: "Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again."
Miinukset: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Miinukset: "Long line and not much organization during boarding"
Miinukset: "Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket."
Plussat: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Miinukset: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Plussat: "The crew was excellent and they treated everyone very well."
Plussat: "Contacted by AC that flight from Hartford late leaving and only option for connection to Moncton was through Toronto instead of Montreal-agreed to this change"
Miinukset: "Plane arrived on time in Toronto but unable to approach terminal for 20 minutes since other plane in designated spot. Delay of 10 minutes to disembark once at terminal because of unexplained problem. Once at security gate D line of approx.. 30-40 people at dead standstill for 25 minutes (security issue?) . Missed connecting flight to Moncton because of above. Overnight stay in Toronto with hotel and meals approx. 35..00-400.00 extra cost. AC unwilling to pay for hotel. Lost following day's employment. Very disappointed in AC service in Toronto."
Plussat: "I had not paid attention to know this was going to be such a tiny plane - 18 seats! Transborder flight, 1:20 hours, single seats so both window and aisle, two fantastic pilots (no flight attendants) who did everything, young, friendly and in charge, smooth trip, and I was in seat 2 and looking directly ahead seeing the pilots' view! I didn't need snacks or other entertainment. Will not hesitate to take this flight / Air Canada / small planes again."
Miinukset: "I had legal rights to, as I tried to explain to the agents. They dismissed and mocked me, until 3 hours later. By that time I had missed my flight."
Plussat: "Flight crew were helpful and friendly, if a bit rushed. But that's understandable."
Miinukset: "No entertainment system. Flight attendant also ignored my request for pasta and instead gave me a chicken, despite numerous attempts to correct it."
Plussat: "Easy boarding"
Miinukset: "Outrageous price for short trip zero amenities turbo prop"