Plussat: "The crew was excellent! Nice leg room!!"
Miinukset: "I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!"
Plussat: "Nothing was good."
Miinukset: "Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE."
Miinukset: "Every aspect of this flight was terrible"
Plussat: "Friendly crew."
Miinukset: "Better entertainment"
Plussat: "The planes were comfortable I love the windows the way they tint. Smooth landing and takeoff"
Miinukset: "There needs to be a small snack given in between the main course and the sandwhich Also when you ask for more than one drink for example a water and a coffee if felt like it was inconvenience to the staff"
Miinukset: "The seats on the plane are no comfortable at all especially for a long flight. The seat room and aisle are tiny , and doesn’t have much room between each chair. You don’t get offered any food unless purchased through app or during the flight."
Miinukset: "On a 7 hour flight especially an all night flight passengers should certainly be given bottled water and if nothing else cookies for what they paid."
Miinukset: "Forgot my special food No big deal"
Plussat: "The entertainment selection was small but good options."
Miinukset: "The Check-In area and Boarding was very chaotic and all passengers were confused. They weigh your personal bag with Carry-On which is insane. I was charged $100 for my small duffle bag because with my personal Backpack it was over the weight limit by 3 pounds. They are the EU version of Spirit."
Plussat: "The crew and flight were fine."
Miinukset: "I was very unhappy with getting charged for a bag I had as carry on. On my return flight I was forced to check in the backpack and charged. Also once we landed we had to wait an additional 30 mins on the plane because the person in charge of the gate was late."
Plussat: "Plane condition was decent."
Miinukset: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Plussat: "Good selection of latest movies available for free."
Miinukset: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."
Plussat: "Overall good experience v"
Miinukset: "Would have liked to listen to music. Frustrating to have to pay for food, drinks, blanket, pillow and basic comforts on a 10 hour flight."
Plussat: "Great prices on flights!"
Miinukset: "The crew could have been friendlier"
Plussat: "We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing."
Miinukset: "Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame."
Plussat: "Plane, fight time, boarding speed, efficiency all excellent"
Miinukset: "Departure was suddenly changed from 4 to 7 without clear announcement. On the Norwegian terminal nor on the departure boards nothing was indicated nor had anybody bothered to leave a note or sign on the Norwegian Terminal 4. I discovered at the last minute as I hearD a “last boarding call” announcement in the Knick of time"
Miinukset: "Probably the worst flight international - Crew was excellent but there was no real entertainment on business class. Never seen anything like it. No pillows. Etc. Never again Norwegian!"
Plussat: "New equipment Boeing 787 Dreamliner"
Miinukset: "I had to pay for first pice of laggige and for food"
Plussat: "We had a great flight from Copenhagen to Orlando on a 787 Dreamliner."
Miinukset: "Nothing in particular. I've had long delays with Norwegian but not this time."
Plussat: "Plane seemed rather new and clean. Seat assignment put my husband and I together. Liked having personal screen for entertainment, with easy to see headphone plug-in and usb charging as well."
Miinukset: "No legroom, thus very cramped for an overnight flight. Wish we had been given a seat on the aisle - there were some empty ones on the flight. I ended up using one for awhile halfway thru flight because center was so cramped."
Miinukset: "Downgraded from business to economy. Flight was operated by a Brazilian charter airline. A special meal I require was not delivered so only snacks for 8 hours."
Plussat: "The flight was comfortable and the condition of the cabin very good. As we landed 1.5 hours late, the captain and crew asked people who didn’t have a transfer flight to remain seated while those of us needing to make it to our next leg were allowed to deboard first. That was thoughtful and helped me make my train with 10 minutes to spare!"
Miinukset: "Flight was delayed 1.5 hours. When we finally boarded, there was no crowd control, just everyone trying to squeeze into 2 checkin lines at once. My partner and I were seated 15 rows apart, even though we bought our tickets together. I was seated in the very back row, were I could here the cabin crew in the kitchen, talking loudly and at times unprofessionally. No food or drinks unless you pay extra for it."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "It was quick, took 20min off the expected time. Comfortable airplane, great crew."
Plussat: "I did not like the fact that there are so many hidden fees. Customer service is also the worst. It took a flight attendant 20 minutes to attend a request, and another 20 minutes to give you what you requested/orderd. Also, once they attend you, they make you feel like you are the worst customer for requesting/ordering something. They give you the nastiest side eye, all of them!!! They also kept getting the orders wrong. The old gentleman I sat next to was vegetarian, and they gave his meal to someone else, so they gave him a sandwich with meat in it."
Plussat: "The cheapest option still allowed for movie viewing and for a lax baggage capacity standard. Will fly Norwegian again and again."
Miinukset: "The in-flight USBchargers stopped charging after only 30 minutes"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "Charged for being slightly over luggage weight. Delayed by over an hour"
Plussat: "The entertainment system was pretty good."
Miinukset: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Miinukset: "No food provided on a eight hour flight.Even had to pay for a cup of water. Flight attendants were very rude."
Plussat: "The crew was nice."
Miinukset: "I tried extending my trip the night before my flight but customer service kept saying their system was down and their site wasn't working properly. I bought a Flex ticket for the exact reason of being able to adjust my schedule if needed. I decided to try to extend my trip at the airport and had the same issue. It's very disappointing that I paid extra and had zero help from their team. The new flight date would have been the same price too. On the flight, I didn't get served the dinner since they couldn't find my Flex information but it somehow got corrected later. I had a decent experience with Norwegian Air a few years ago but this time it was a mess on all three flights. I wouldn't recommend."
Plussat: "There was nothing that was good about this flight."
Miinukset: "- Could not check in online.. (this is the 21st century) - 1 check in bag should be standard on all transatlantic flights! I only found out I had to pay for my bag at check in bag drop. - Basic food should be standard on all transatlantic flights! - Water, tea/coffee should be standard on a transatlantic flights! I mean c’mon, who pays for water on a long haul flight? Is that a joke? Who comes up with these pricing strategies? A transatlantic budget airline? Stop ripping off travelers just to make a quick buck.. Evil are those who negotiate partnership deals like this without keeping your customer in mind. You are in the service industry for crying out loud! - If any of such amenities are not offered on long haul flights, that needs to be EXPLICITLY NOTED IN BIG BOLD LETTERS DURING BOOKING. - Very poor understanding of customer behaviour and flight booking.. - Price discrimination by having to pay for standard amenities on long haul flights is evil and unethical"
Plussat: "It was not full...which made extra room for us."
Plussat: "The food and plane was good"
Miinukset: "We got stuck on the plane for an hour and a half after we landed because they couldn't get the ramp set to let people out. This was after a 9 hour flight."
Plussat: "Pricing was the best!"
Miinukset: "I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above."
Plussat: "Beautiful new Dreamliner. Food was ok. Cabin service was attentive and friendly. LAX to LGW crew far better than return trip but overall great service. Entertainment was good but more of a selection on other carriers."
Miinukset: "Only real complaint is that the premium/business passengers don’t get luggage preference. Part of the perk of premium should be exiting passengers off the aircraft first, which they don’t do, and your luggage should come out of baggage claim first but they don’t tag it separately."
Plussat: "Flying on Norwegian Air it appears one has to go online and Pre register to receive water and a small snack. If not, flight attendants rudly pass you and when pressed to explain why you can't even get water they say, "next time register". I will but not on Norwegian Air."
Miinukset: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."
Plussat: "One of the best planes I have traveled in to go to Europe. I will definitely be using them again"
Miinukset: "Nothing much, the boarding was a bit chaotic at first but that was because all the passangers decided to stand by the entrance to the line even when it wasn't their time to board. The seat I was in had some water leaking on it at first from the air conditioner, I assume condensation but it stopped once we really got up in the air."
Plussat: "The staff and crew were very helpful and attentive to our needs."
Plussat: "B787 is a great aircraft. It's true the pressurization and the lighting reduce fatigue.Great crew!"
Miinukset: "Seats do not recline enough."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Did not keep us informed of the delay and I was not offered anything to drink."
Plussat: "Staff were helpful and friendly :)"
Miinukset: "No pillow or cover supplied. Food was an additional charge :("
Plussat: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Plussat: "787 dreamliner was ok"
Miinukset: "$260 dollars to check 2 carryon bags that weighed 11kilos and would have been allowed on any other airline for free...."
Plussat: "Flight attendants in air were pleasant. . . on the ground, not so much."
Miinukset: "I had to pay 3 euros for a can of soda. No freebies on this airline!"
Miinukset: "NO WI-FI"
Plussat: "Row of three seats to myself"
Miinukset: "Slow boarding"
I used two Flights both of them suffered from a delay of 90 minutes . I the second segment we waited 99 minutes in lthe queue and even water was not offered . The crew provided disinformation in both flights and finally no entertainment was suggested
excellent all round and check in luggage included
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
Plussat: "Crew was good, cheap price"
Miinukset: "Rough landing, and very poor luggage service upon arrival"
Miinukset: "4 hours late - no communication Rude flight attendants"
Plussat: "Was the Crew very rude"
Plussat: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Miinukset: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Plussat: "The crew was fine."
Miinukset: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Plussat: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Miinukset: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Miinukset: "Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move."
Plussat: "The flight was very uncomfortable and dirty"
Miinukset: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Plussat: "Easy; fair prices; budget rates"
Miinukset: "no entertainment (N/A)"
Plussat: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Miinukset: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Plussat: "Cheap price with basic seats but all in good order and plenty of leg room"
Miinukset: "The check in processes was very very slow"
Miinukset: "Wait time, customer service"
Plussat: "The price"
Miinukset: "The mass"
Plussat: "Not much"
Miinukset: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Plussat: "was not full so had some space"
Miinukset: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Miinukset: "Poor airline"
Miinukset: "Checkin takes à long time"
Plussat: "Everything was on time, crew was nice, a lot of empty seats"
Miinukset: "Noisy children..."
Plussat: "The preorder food is good."
Miinukset: "The flight was delayed by 45 minutes."
Plussat: "Way and take two taxi Please write in the mail In big laters the terminal"
Plussat: "It has good crew members and fine alternatives for eating."
Miinukset: "No entertainment option is available."
Plussat: "Staff is excellent, they bumped me to an earlier flight when they saw that I was early. Second time flying with Pegasus. Keep up the good work."
Miinukset: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Plussat: "Absolutely nothing"
Miinukset: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Plussat: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Miinukset: "The flight was only hour and 30 min, so I have no criticism for this flight"
Plussat: "quick boarding at Sabiha Airport. At the airport, the free Wi-Fi connection didn't worked."
Plussat: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Miinukset: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Plussat: "Liked their flexibility and welcome agent was serving us."
Miinukset: "Flight took off late, no food or entertainment available"
Plussat: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Miinukset: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Miinukset: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Miinukset: "We wait 1.5 hour....no good air conditional....no water and no juice"
Plussat: "The crew from the Paris to Istanbul flight rushed us to the Beirut flight so that we made it on time."
Miinukset: "All food is for purchase. No in-flight entertainment."
Plussat: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Miinukset: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Plussat: "It was a smooth ontime flight, helpful customer service."
Miinukset: "2 hours delay"
Miinukset: "Totally useless. Dirty plane, lousy service. Was ready to pay for refreshments as I had to take this low cost airline for time reasons. When trying to pay with a credit card the stewardess was telling me it was a debit card (as if I didn't know what my cards are) - after a while it appeared she mixed online and offline cards for credit and debit cards, yet she was increasingly arrogant while trying to convince me my card is a debit one. So I tried to pay cash with 100 EUR bill and she told me she was going to return the change in Turkish lira! The male steward was just standing next to the trolley without saying a word, looking afraid of his aggressive lady colleague. That's what I call customer service! The particular flight was PC861 Kuwait - Istanbul on June 17."
Plussat: "After my entire nightmare the flight attendant gave me a free coffee."
Miinukset: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."