The crew were exceptionally nice
A group of drunk travelers ruined the trip to all the remaining passengers
Trip was fine but basic. Gates not announced until shortly before flight. Late boarding. Most rolling bags had to be gate checked. Left late but arrived on time. No free food and no seat-back entertainment. Received our bags fine on the other side (small airport).
The flight was five hours delayed. The airline either told us nothing or told us lies. Then after 5 hours the flight was cancelled. We got our own hotel. The next morning we waited on a line for 3.5 hours to get our bags, and when we finally got to the front of the line they told us to come back in 4 hours.
Overbooked flight which led to big delay.
Perfectly fine flight, no issues whatsoever
Plussat: "Yes, it was comfortable and they r nice."
Miinukset: "Ummmm delayed both flights were delayed, it was annoying"
Plussat: "The crew was super nice. Everything went smoothly."
Miinukset: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"
Plussat: "We upgraded to first class, so everything was perfect!!"
Miinukset: "Too cold on plane"
Plussat: "The price!"
Miinukset: "Much more but with this price you can not expect much!"
Plussat: "Service and the price!"
Miinukset: "Lots of things but I’m sure TAP it’s working on this!"
Miinukset: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Miinukset: "TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before."
Miinukset: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Plussat: "Seats are comfortable and room for pack pack under seats"
Miinukset: "Food timing, displays for video tiny and no selection possivble."
Plussat: "Everything was very good."
Plussat: "Choices of movies and music"
Miinukset: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."
Miinukset: "No entertainment, either video or audio."
Plussat: "The crew was nice."
Miinukset: "Plane was 1hr late. The airlines is not very good at updating the time the flight will leave."
Miinukset: "Delay one hour"
Plussat: "Nice staff"
Miinukset: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Plussat: "Nothing. Their mistakes caused an awful experience. And a 24 hour trip from the east coast to Italy is ridiculous."
Miinukset: "I was livid by their unapologetic nature, their disorganization, their delays, the fact that every customer service agent said something different, the fact we had to pay for bags twice as a result of their delays. We should t have to do extra work to get reimbursed after the fact. They should not charge us right the. and there. It’s stealing. They cost us money and we didn’t get what we paid for."
Miinukset: "Seats are very tight had more room on earlier jet blue flight"
Miinukset: "Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination..."
Miinukset: "Flight was delighted and service staff was slow"
Miinukset: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."
Plussat: "We were late because of delay of the first part of our fly : Zurich - Lisbon, but the fly Lisbon- NewYork waited for us."
Miinukset: "Our TV didn't work. There is not possibility to charge phone on the fly."
Plussat: "The crew and the service."
Miinukset: "The food - horrible... My TV did not work the entire trip."
Plussat: "Best all around airline I've been on!!!"
Miinukset: "Flight Washington delayed. Airport about closes upon Arrival!"
Plussat: "It is comparatively inexpensive for business class."
Miinukset: "You get what you pay for! Boarding was very disorganized. Lot of standing around for no good reason. Food and drink service was mediocre -- they ran out of stuff."
Plussat: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"
Plussat: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Miinukset: "Airplane should have more bathrooms."
Plussat: "Everything was mediocre,"
Miinukset: "Seats were too narrow,very little leg room,poor choices in entertainment"
Plussat: "flight was smooth and comfortable"
Miinukset: "no entertainment whatsoever, felt like low cost airline, food was okay, nothing special."
Plussat: "The crew were very friendly and relaxed even though there was a delay."
Plussat: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Plussat: "Roomy, clean, meals included-didn't think airlines did that anymore, very friendly staff"
Miinukset: "Nothing-no entertainment but this was a short flight so didn't matter to me"
Miinukset: "The seats were not comfortable. It hurt my back."
Miinukset: "One of my luggage was missing."
Plussat: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."
Plussat: "Seats were spacious. TVs on the flight with lots of movies and TV shows. No delays, great service. Highly recommend it!"
Plussat: "Only a ten minute delay but made up for it in the air and arrived on time."
Plussat: "Short flight. Food was good. Not much else to say."
Miinukset: "No tv on flight"
Plussat: "The flight was on hour quicker than expected, the food wasn't bad and the crew was nice and attentive."
Miinukset: "The seats were small and didn't allow for any space, and the Tvs were small and of bad quality, and you weren't able to pick your own movie, you had to watch what was being shown."
Plussat: "The service was great and the food was awesome. Would definetly fly with TAP in the future!"
Plussat: "Crew, fairly easy boarding process"
Miinukset: "2.5 hour delayed departure, missed the Portugal National Team parade!!!!!!!!"