Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
We didn’t get to go directly to Munich because our first flight was operated by Air Canada and arrived late. We were rebooked through London. Lufthansa was unsympathetic and not helpful. Since I paid for the tickets that Lufthansa sold us we had a contract and Lufthansa did not hold up their part.
The only thing I liked was the team on the airplane were very professional and that I had space in my seat because no one was seating next to me. Everything else was terrible. The food was awful, the entertainment system did not work 90% of the time, I was not able to watch even one movie properly without it stopping and posing all the time. To say that I did not have a good experience in the airport during boarding because it was an organized and a pretty big mess. I will never fly with them again
The last leg of my flight did not exist so I was stranded in DC overnight.
Avoid Frankfurt airport at all costs. We used to fly through it in the past, this time the experience was horrific. 3 separate checkpoints, one of which I don’t understand the purpose of significantly slowing down the ability to catch connecting flight. Passport control a complete disorganized fiasco, with 12 booths available and only two officers actually manning them during a peak passenger volumes. Rude and staff, not even trying to help. Adding enormous distance to cover from incoming gate to next flights gate, make sure you have at least 3 hours between flights. The flight experience was mediocre at best, food quality declined from the past and flight attendants attitude was more like they were the customers. This was for sure the last time we used Lufthansa and Frankfurt airport.
No food options - only vegetarian food. The entertainment is okay-ish but lacks some silly simple games.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!"
Miinukset: "Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again."
Plussat: "Food was not available for flight."
Miinukset: "No entertainment"
Plussat: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Miinukset: "The ground staff were rude and officious"
Miinukset: "Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented."
Plussat: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."
Miinukset: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Plussat: "Half empty plane"
Miinukset: "Food n movies"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Miinukset: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Miinukset: "Cramped, old plane with no entertainment system."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "on time no hassle"
Miinukset: "nothing in particular"
Plussat: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Miinukset: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"
Plussat: "safely arrived; very pleasant crew"
Miinukset: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."
Miinukset: "The waiting time"
Plussat: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Miinukset: "The noise and the lack of space in my specific area."
Plussat: "Nice staff"
Miinukset: "A little too warm for me."
Miinukset: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Flight attendants were very helpful."
Miinukset: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Miinukset: "Wish economy seats had power outlets to charge phones and tablets."
Miinukset: "The connecting times between the flights was very tight. Especially as the line for the passport check in Frankfurt was so long. And then the gate was so far away. A mad dash. Stressful."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Plussat: "Service,entertainment, and food. Easy check in"
Miinukset: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "They have some films with subtitles- perfect for Deaf people."
Miinukset: "Wish all films have subtitles- there are millions of deaf people in the world, you know?"
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Pleasantly greeted"
Miinukset: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Good cabin crew, Wi-Fi availability al through my trip.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Always exceptional service
Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."
Plussat: "Crew are the best!"
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Miinukset: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Miinukset: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Plussat: "Entertainment programs"
Miinukset: "New variety of food"
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Plussat: "The cue lines per zone are the most brilliant idea!"
Miinukset: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."
Miinukset: "Better in flight entertainment"
Plussat: "Intranet meant I could watch movies on my iPad"
Miinukset: "Seats are very uncomfortable"
Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Plussat: "The crew was very gentile."
Miinukset: "No enterteinment on the plane."
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "Good selection of movies"
Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Plussat: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Miinukset: "Check in process was easy. The flight attendants are all very helpful and kind."
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Miinukset: "My luggage was lost in Paris. Now I need to wait still."
Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Plussat: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Miinukset: "Waited a while before take off."
Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Miinukset: "Horrible Crew..."
Plussat: "The space and the people"
Plussat: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Miinukset: "See above and the food was disgusting"
Plussat: "The service"
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"
Plussat: "On time departure and arrival"
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Airplane staff were good"
Plussat: "Boarding sevece was very nice and helpful Thanks so much"
Plussat: "The flight was good overall. Friendly crew good attention."
Miinukset: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Miinukset: "Late...delayed from algiers"
Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
The staff were perfect...
I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
Fast, good loads in and out, totally worth of price.
Miinukset: "The flight was delayed because of meteorological issues, and the time we had to wait on the plane could be minimized with some food and water"
Miinukset: "There was a delay of 2 hours when the boarding du"
Miinukset: "Leg room & seat comfort"
Plussat: "Efficient and cheap"
Miinukset: "Another passenger had exactly the same seat number as me which caused confusion and an uncomfortable situation"
Plussat: "Amazing crew"
Miinukset: "It would be nice if the back of the chair was reclining"
Plussat: "We got there eventually"
Miinukset: "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"
Miinukset: "We arrived one hour late and and everything on my arrival had to be delayed as well"
Plussat: "The Ariel view of Malta through Gozo and the smooth landing"
Miinukset: "Crew consistently trying to sell you everything"
Miinukset: "They didn’t turn the cabin lights off on a 11 pm flight!"
Plussat: "Seats were roomy. Staff were friendly"
Miinukset: "50euro per bag for check in! Very delayed departure. More money to sit next to spouse and more money to have one carry on bag-- which was for medications."
Plussat: "Despite stating on the website a printed boarding pass is required I arrived at the airport with only the boarding pass on my phone and all was good."
Miinukset: "They put my daughter (under 16) on an exit seat only to tell later she can’t sit there! They randomly selected the seat for her in the first place!!!"
Miinukset: "Having to pay fee for airport check in."
Plussat: "STAFF ATTITUDE/SUPPORT, PLANE CLEANLINESS. PUNTUALITY."
Miinukset: "NOTHING SPECIAL TO REPORT."
Plussat: "My own boarding was went ok"
Miinukset: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Miinukset: "We are senior travelers and were unable to check in early due to tecnology issues. So we we went to the airport early. We arrived a half hour before the check in deadline ended. There were not enough agents at the booth and we waited and waited. By the time we finally got service we were past the two hour deadline, and we were charged an additional 220 euros. This was not due to an error on our part. We want afull refund. If we donnot receive some sort of satisfaction, rest assured we will never fly your airline again. Nor will we recommend it."
Plussat: "Cheap tickets"
Miinukset: "Unclear policy regarding check-in and fees attached. Make sure you check in early online! Avoid a stupid 55€ fee! Terrible boarding -felt like cattle being herded. Rude employees. Uncomfortable seats that don't go back at all. Left the bright florescent lights on the whole time for a night flight so they could try to sell us more stuff in-flight. An hour late."
Plussat: "Crew were nice and pleasant need one of the newer planes on lanzorote route the seatbelts were too short and it was an older plane ✈️"
Plussat: "Egy isn't there an option not to rate something? How to rate food on a flight where there is no food served, if you didn't want to buy? Or entertainment on a 90 minutes long flight?"
Plussat: "on time"
Miinukset: "Flying shop"
Plussat: "Excellent crew trying to polish a turd, and it was cheap"
Miinukset: "I'm waiting 40 years for my effing bag."
Plussat: "Friendly staff... Arrived in peace"
Miinukset: "For the low cost flight it was flawless"
Plussat: "Crew was great"
Miinukset: "Late from Passport control - wouldn’t hold plane for us - missed flight - no others that dat"
Miinukset: "The carry on bag size... my bag is the proper size because I made the purchase special for the trip. When they checked the size, the wheels made it to large. Then I was charged £45 which was more than the cost of the flight. Baggage agent was very rude."
Miinukset: "Had to pay 36 euros to get printed boarding passes."
Plussat: "Price is good."
Miinukset: "No pouch behind seat to put my magazine in. We chose random seating and it seems like they deliberately seated us in different places because we were a couple rows apart and traded seats with someone who was also separated, which put us all back with our travelling companions. Online check in was really quirky."
Plussat: "There wasn't much to like. Thank goodness I paid a little extra for priority boarding/seating."
Miinukset: "They would not even serve you free water!"
Miinukset: "The cost for bags Needing to print our boarding passes before getting to the airport"
Miinukset: "Wouldn't let us get boarding passes because we arrived 30 minutes before the flight. Terrible policy designed to make people miss their flights. If you take this airline be very careful about checking in in advance"
Plussat: "For any of those who hadn't realized, ryanair has changed: gone are the annoying squeezing of one bag into another at the gate, gone are the battleaxes who used to humiliate you...now it is ine of the most pleasant services...love the fact that you can take an extra small bag on board, & the flight attendants seem to always be super nice now...& all that at prices which enable me to travel frequently. Well done ryanair!"
Miinukset: "nothing to write: why do i have to write 50 characters here that doesn't make sense kayak!"
Miinukset: "RyanAir will charge to check in early,but then if you don't check in during a specific window of time, they charge you even more and it has to be done electronically 2 hrs before flight! If they are going to take a punitive approach to the very first interactions with customers, then charge for checked bags at a rate/weight that is also punitive and deviates from competition norms it is unlikely your first-time customers will ever use your airline again. Additionally, the boarding process at Lisbon was ridiculous. All passengers were sent through the gate to an enclosed warehouse with no AC to stand and wait until the plane was ready. Why wouldn't you just wait until the plane was ready?! I will never fly RyanAir again. We spent an additional $190 for two people to check in and check two 33lb bags (1 bag per person)."
Plussat: "Plane was comfortable. Not roomy but fine. Crew was polite when not hawking wares. Felt safe landing"
Miinukset: "After paying €30 for a 20kg checked bag ahead of time, we waited for 20 minutes to get our bag weighed and checked. when it was our turn in line, the steward simply left and we eventually went to another line, where they said there was no bag on the reservation, even after I showed her my online receipt. She was very rude and clearly didn't want to deal with us. We stood for another 20 minutes in a different line only to be told that the bag was clearly on our reservation. We finally got the bag checked after yet another wait. We waited about 25 minutes in line to board for the plane and had to gate check our carry ons. No water served on the flight, and instead the flight attendants were aggressively trying to sell perfume."
Miinukset: "RyanAir is a ripoff!!! Spend a little extra money to start with for a decent airline. I thought I'd checked in as I got an email and as the webpage took me on to adding the bags- (appx $25 each!) BUT when I got to the airport I was not checked in and it cost me 50 euros EACH ticket to check in! Words cannot express (in this forum) how angry I was! And then to get crammed in that plane with no amenities and having to pay for even a glass of water. Never again!!"
Plussat: "Price was a lure, but not really when you get all the catches"
Miinukset: "Literally everything. Flying Ryan air is like flying with a team of used car salesmen. Take any other airline and you'll be better off"
Miinukset: "Our Ryanair flight was delayed due to engine trouble. However no one ever made formal announcement or updates about the progress. Every 2 hrs we heard through word of mouth that the plane was still not ready. After waiting 8 hrs in the airport terminal, they finally brought a new plane for us. Many people missed connecting flights and the airlines was no help. It was an extremely frustrating situation. By far the worst flying experience I've had."
Miinukset: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Plussat: "On time Pleasant cabin crew Fast Track"
Miinukset: "Charged us 50 euro per person to check in at the airport. We thought we had checked in online. We clicked on checkin and went through a whole process to pay for a checked bag and to pay for picked seats. Despite that we were still somehow not checked in. They also tried to charge us for a checked bag. At first they could find record of our payment for a checked bag. This all smells like a scam or maybe just shady practice to charge as many fees as possible. Charged for water on the plane, 3 euro."
Miinukset: "Lines in Budapest are terribly long"
Plussat: "Pretty typical RyanAir-- cheap, fast, and not a lot to get in the way."
Miinukset: "Why do I always get the flight with the screaming child? I know this isn't exactly RyanAir's fault, but it certainly had a negative influence on my flight experience."
Miinukset: "Ryan air is the worst airline I have ever encounter. PLEASE STAY AWAY FROM THEM."
Miinukset: "First, I tried to check-in online but their system was down. I outsmarted them because I took several screen shots of different timelines. When I checked-in at their counter, they wanted to charged me €40. The lady wouldnt believe me when I told her that I tried to checkin online for 2 hours but their system was down. That's when I showed her the photo of the screen shot, she called someone on the phone telling him or her of the situation and that I have proof of screenshots. They finally allowed me to check-in with no fee. Second, When I dropped my 3 luggages, they wanted to charge me for my 2 check luggage allowances. I told the lady that I bought online for 3 luggages allowances,but their system only showed that I only bought one. It took several minutes for them to realized that I was right. Third, maybe because of my lack of sleep and tired of travelling for over a month, i left my shoulder bag under the seat of the plane. My fiancee's and my passports as welk.as £500, smart tablet,camera,credit cards,jewelries and other personal belongings were inside my bag. That day was the last day of our 40days vacation. When I got outside of the terminal, that's when I realized that I left my bag on the plane. I went quickly to Ryan air desk but the lady told me that we have to go to the lost item counter and wait for my bag to show up. I waited the whole afternoon at the lost item counter and the lady there told me to just call them and ask if my bag has showed up. When I got to the hotel, I called the airline for rebooking on my flight back to my country. I went back the next day to the airport,but my bag has not showed up at the lost item counter. I was able to get the contact numbers of Ryan air in-charge of this matter. I requested someone to call the person in cbarge,telling him that my bag couldnt be lost because of strict security inside the airport, after a long wait,they finally said they found my bag. I waited 1 hour for Ryan air staff to turn over my bag to the lost item coiunter. When I finally got my bag, there were only £40 left in my bag and a piece of jewelly was missing. I will fly back to my country today and I will file a formal complain with Ryan air as well as write the CEO or President of Ryan air of the way he runs the business. I'm glad I got back our passports but the whole world should know about how Ryan air run their business. PLEASE,.STAY AWAY FROM RYAN AIR."
Plussat: "The flight attendants wont stop talking the whole flight, the temperature is so cold and the lights are never turned off, which makes it impossible for you to sleep on the plane."
Miinukset: "I you don't check in within 2 hours only. You have to pay extra"