HEL - BSL
Etsi halvat lennot välille Helsinki - Basel
Vertaa lentolippuja kohteeseen Basel sadoilta matkailusivustoilta kerralla
HEL — BSL
7. joulukuu — 14. joulukuu1
Meno-paluu
1 aikuinen
Economy
Mistä?
Kohde?
ke 7/12
ke 14/12
Anna KAYAK-sivuston hoitaa etsiminen puolestasi
Hyvä tietää
Matalasesonki | marraskuu |
|---|---|
Huippusesonki | elokuu |
Halvin lento | 57 € |
Keskim. hinta meno-paluu | 231 € |
Hyvä tarjous meno-paluu | 415 € |
Sopivin aika välttää turistimassoja hintojen laskun ollessa keskimäärin 33 %.
Suosituin aika lentää hintojen nousun ollessa keskimäärin 43 %.
Lento Helsinki-Vantaan lentoasema – Basel EuroAirport Swiss
(keskim. hinta edellisten 2 viikon ajalta)
tai alle
Milloin varata lentoja reitille Helsinki - EuroAirport Swiss
Arvioitu meno-paluumatkan hinta
Keskim. hinta per kuukausi
Lentohinnat matkustuspäivien lähestyessä
Parhaat vinkit halvan lennon löytämiseen Helsingin
- Etsitkö halpaa lentoa? 25 % käyttäjistämme löysi meno-paluulentoja tälle reitille hintaan 415 € tai alle.
- Huippusesongin katsotaan olevan heinäkuu, elokuu ja syyskuu. Halvin kuukausi lentää: marraskuu.
- Aamulähdöt ovat keskimäärin noin 29% kalliimpia kuin iltalähdöt*.
Useimmiten kysytyt kysymykset: Helsinki – Basel reitille
Suositut 5, jotka liikennöivät reitillä Helsinki-Vantaan lentoasema - Basel EuroAirport Swiss
Pisteytys KAYAK-asiakasarvioiden perusteella7,9
Turkish AirlinesPistemäärä perustuu 24291 arvosteluun
7,8Koneeseennousu
7,8Mukavuus
8,2Henkilökunta
8,0Viihde
7,9Ateriat
Lentoyhtiöiden arvostelut
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Nothing to complain except the prices.
Friendly crew, clean great plane.
The food was very very cold and not good
Not Worth for business class price .
Plussat: "It was ontime"
Miinukset: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
Plussat: "Yes everything was perfect"
Miinukset: "Everything including food was excellent"
Plussat: "The crew was very hospitable. Good food."
Miinukset: "The champagne should be served more chilled and the bottle should be stopperd to preserve its bubbles through the end of the flight. Avianca lounge at MIA is subpar."
Miinukset: "Food had only beef options"
Plussat: "Customer service was excellent and food was restaurant grade!"
Miinukset: "Nothing comes to my minds"
Miinukset: "I was bumped from my flight. Suspect it was because flight was booked thru kayak instead of directly with airline. Will not do that again"
Miinukset: "Connecting flight From plane to the gates"
Miinukset: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Didn't get to travel. Will never fly Turkish Airlines again."
Miinukset: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Miinukset: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Plussat: "Okay"
Miinukset: "Pilot needs to learn how to land"
Plussat: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Plussat: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Miinukset: "Sloppy cabin crew at the time of embarkation. Bad entertainment system (horrible touch screen, earphones with loose contact), made a 7 hours trip an unforgettable experience. Food quality was marginal. A drastic contrast with the previous flight of the same airline company (but from Amsterdam to Istanbul), which was very good."
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Plussat: "Good service everywhere"
Plussat: "Comfort, food, staff, everything"
Plussat: "Big plane"
Miinukset: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"
Plussat: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
Plussat: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Miinukset: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Plussat: "food, large touch screen..."
Plussat: "Super friendly - and fantastic entertaiment!"
Miinukset: "Security and bags checks returning were awful about 4 between airport doors and airplane. Must be a way to clean the process up some."
Miinukset: "Very bad customer service It will be my very last flight with them"
Plussat: "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Miinukset: "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."
Plussat: "Food"
Miinukset: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Miinukset: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Plussat: "Food and entertainment"
Miinukset: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Miinukset: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Plussat: "Flight delayed so was my luggage for more than a week."
Miinukset: "It took 4 days to leave Arusha. I know there were other flight options on other airlines (e.g. Emirates) but Turkish wouldn't book us. I ended up eating the cost of a whole separate trip because I didn't get back until Saturday afternoon, despite communicating this multiple times to Turkish."
Miinukset: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
Plussat: "new aircrafts, easy boarding ontime departure and arrival"
Miinukset: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Plussat: "Wide sits, great food, very organized. Very helpful stuff."
Miinukset: "It was just great"
Plussat: "Non"
Miinukset: "From the moment we boarded until we arrived home he trip was a disaster"
Plussat: "Better headphones for economy Pillows on seat when boarding"
Miinukset: "Poor heating/cooling controls, cabin too hot"
Plussat: "The flight itself was fine, once I paid for it a second time!"
Miinukset: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Plussat: "On time."
Miinukset: "Food. Entertainment. Leg room."
Plussat: "Seats were roomy. Plenty of movies."
Miinukset: "Long gap between meals, they didn't walk thru and offer enough water or sandwiches. No sandwiches even once? Sometimes cabin was warm."
Plussat: "Everyone was really nice!"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "Entertainment, comfort"
Miinukset: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
No TV. Pay for checked bags. Pay for all food and drinks on plane.
I was very pleased with everything.
Same problem with aeroplan
Plussat: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Miinukset: "Food could have been better"
Plussat: "The crew. The punctuality."
Plussat: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Miinukset: "I expected more from airlines lake Austrian."
Miinukset: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Plussat: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Miinukset: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Plussat: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Miinukset: "Seat wasn't the best, quite hard on the middle back."
Plussat: "The wafer bar. Pilot had a good landing in high winds and snow."
Miinukset: "Nothing to complain."
Miinukset: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Plussat: "Clean, safe short flights"
Miinukset: "The 30 minute layover was close"
Miinukset: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Plussat: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Miinukset: "I wish there was an option of a sandwich vice sweet or pretzels."
Miinukset: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Plussat: "nothing."
Miinukset: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Plussat: "Plane, pilots and the leader of the crew"
Miinukset: "The flight attendant in the back needs to be more educated"
Plussat: "Nothing so far"
Miinukset: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Plussat: "Friendly staff with great service"
Plussat: "Safe trip"
Miinukset: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Plussat: "Fast disembark. Used both ends."
Miinukset: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Plussat: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Miinukset: "Poor announcements"
Plussat: "Direct connection"
Miinukset: "Meal is horrible"
Plussat: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Miinukset: "That I did not fly this airlines before. They will be first on my list from now on."
Plussat: "Very friendly staff"
Miinukset: "All was well"
Plussat: "Non"
Miinukset: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Miinukset: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Plussat: "Very comfortable aircraft"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "The direct flight' and the comfortable seat"
Miinukset: "Both flights were delayed. Food selection was poor."
Plussat: "see above"
Miinukset: "see above"
Miinukset: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Miinukset: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Plussat: "Plenty of leg room in economy. Will fly again."
Plussat: "Service was great and the flight on time."
Plussat: "It was clean Lunch was good"
Miinukset: "There were no vegetarian options for snacks"
Plussat: "Na"
Miinukset: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Miinukset: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Miinukset: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."
Miinukset: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Plussat: "It was pleasant all around"
Plussat: "Made everything easy, stayed on time, clean."
Miinukset: "Nothing"
Miinukset: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Miinukset: "Thay did not let us in the plane because they changed the name order on the ticket"
Plussat: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Miinukset: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Plussat: "The flight was good, the food was good, the crew was excellent"
Miinukset: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Plussat: "Everything seemed all right"
Plussat: "Salzburg airport connection first leg flight"
Miinukset: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Was miss informed on baggage allowance
Our luggage was left behind alongside many others who’d transferred from another Lufthansa flight.
That flight was also canceled
Just the reality of the current state of air travel. Seats are simply uncomfortable and cramped, there is little service anymore, and the flight was, of course, late.
Food and entertainment aren’t applicable as there was neither of each. Seats were not too comfortable.
I would like to have options in food. There was cheese in every meal. Many people can not have milk products . It was exactly the same dissapointing food both ways we traveled. Glad we had time and grabbed food at the airport before boarding. Dairy products make me sick. All meals had cheese in it. Disappointing. It’s a long journey to go without food
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Trip was good
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"
Miinukset: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Plussat: "Clean, quiet and the staff was attentive."
Miinukset: "The meal was average"
Plussat: "Crew was excellent."
Plussat: "The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings."
Miinukset: "Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!)."
Plussat: "Not and horrible waited for 10hour before we board the last journey"
Miinukset: "Is horrible will not use kayak again we want to change the flight we were told not changeable"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Two flights same food... Too bad"
Plussat: "The crew's efficiency and friendliness"
Miinukset: "Having to fly to Germany to come to San Diego"
Plussat: "The crew was very pleasant and professional"
Plussat: "Service. Smooth flight."
Miinukset: "Food"
Plussat: "service"
Miinukset: "delay"
Plussat: "Smooth fast flight with good service!"
Miinukset: "Late taking off which happens, but they tried to make up the time in the air as much as they could on a short flight,"
Plussat: "Good cabin crew service."
Miinukset: "Missed transfer, despite assurance before takeoff."
Miinukset: "Sits are extremy tight"
Plussat: "Nothing!"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Adequate room Complimentary beer"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Plussat: "I liked the plane and the crew, that was it. The plane was 3 deep on both sides with an abundance of space for a aircraft of its class."
Miinukset: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Miinukset: "The special meal I got was not the same as I ordered."
Plussat: "Timing was on schedule"
Miinukset: "I had to pay 142 euros for my bags. I'm united Global and never have to pay for my bags. I don't mind a fee, but that was ridiculous!"
Plussat: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Miinukset: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Plussat: "I liked he cleanliness of the plane and failities, friendliness and professionalism of the flight attendence and Crew members. on time schedule and flight."
Miinukset: "The Food was terrible, I would rather have the Option to pay for something more edible"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Miinukset: "All was good. They should keep up the good service"
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Crew was great... food was wonderful. The lie-flat seat made my day."
Miinukset: "Nothing."
Plussat: "short hop--good"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Nothing"
Miinukset: "I couldn't get to the flight because it turned out I have to have a visa my two stops returning flight which was not mentioned in vyama website. I called the website and they didn't help me a all. I had to book a new one way ticket that costed me $1450 I have been using Kayak for 5+ years and I'm very disappointed that I had to deal with such terrible vayma experience!"
One of the crew was not friendly appeared a bit rude towards me.
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Easiness
Better food more confortable seats.
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Kaikki oli perus hyvää
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Ok
Just average
Plussat: "Services is good ."
Miinukset: "Food can be better"
Plussat: "The crew."
Miinukset: "The time between flights."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Nothing!"
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "I love the food"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "old screens and entertainment system leg room to small"
Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Miinukset: "Nothing"
Plussat: "Very friendly staff"
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Miinukset: "Two hours delay in the start."
Plussat: "Comfort economy well worth the extra."
Plussat: "Eveything is well arranged"
Miinukset: "Nothing"
Plussat: "Airline staff good and professional"
Miinukset: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
NO COMPLAINTS!!
Flights was canceled
The connecting flight was cancelled and there was not a way to get to the SAS flight. SAS has NO customer service available on the weekends. Very disappointed. Now trying to get a refund.
The staff onboard between IAD and Copenhagen was not friendly
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "The flights and food were good. no problems there."
Miinukset: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Miinukset: "frankfurt airport security is a nightmare"
Plussat: "Yea"
Miinukset: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "My connecting flight was late and it was confusing where I needed to go from customs to catch my next flight. More info available on the app would have been helpful"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."
Miinukset: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Plussat: "Friendly service. No problem with moving to open seats to stretch out."
Miinukset: "Even though it was an older plane, it was still comfortable."
Miinukset: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Miinukset: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Plussat: "On time, easy boarding"
Miinukset: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Comfortable flight."
Miinukset: "Only one meal option ( with meat). Alcoholic beverage not included."
Miinukset: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Plussat: "I liked that we landed."
Miinukset: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Miinukset: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."
Plussat: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."
Plussat: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Miinukset: "Flight arrived on time."
Plussat: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"
Plussat: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Plussat: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Plussat: "Entertainment selection was very nice and the actual plane ride was smooth"
Miinukset: "Took over an hour delay for boarding due to air conditioning issues, then when we boarded we were told it was 35 Celsius until they start the engines. Then took an additional hour once boarded to take off due to traffic. Completely missed my connecting flight"
Plussat: "New airbus with good entertainment screenset clean"
Miinukset: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Plussat: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "nothing exceptional but the attendant did give us some water for free."
Miinukset: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."
Plussat: "Crew and comfort were both according to good standard"
Miinukset: "Boarding was a little messy as some rows could embark from the finger Others had to go through an external stairway. Doing so at 8 in the morning with 8°C outside was not very pleasant"
Plussat: "The extra leg room I paid for."
Miinukset: "The cost to change my flight"
Plussat: "Short flight, friendly crew."
Plussat: "Slept great."
Miinukset: "Woke up."
Plussat: "Entertainment"
Miinukset: "Food was of poor quality, one free soda on a 8.5 hr flight."
Plussat: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."
Plussat: "The entertainment system is great, and it was much more comfortable with no one in the center seat."
Miinukset: "Charging for using the WiFi and making passengers pay for soft drinks? Really? Talk about being nickel and dimed. Pathetic."
Plussat: "connection was easy and quick"
Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"
Miinukset: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Plussat: "I wish there were more snacks during flight."
Plussat: "Smooth flight - outstanding airport"
Plussat: "Food, WiFi and cheap business upgrades"
Miinukset: "Delay and lost baggage both ways."
Plussat: "They had a kiosk, which was nice. In the US (Dulles) on my way out, I had no way to print a picket without waiting in line. I don't have a printer at home and the mobile ticket system was not working, so I had to wait in a very long line despite the fact that I had no luggage just to get my ticket. Every other airline had a Kiosk. In Gdansk, I was glad to see that they had a kiosk."
Miinukset: "Although I could print my the ticket for the first leg at the kiosk, I could not print the second. I asked the woman at the desk, and she could not print either. I had to fly to the connecting airport with no connecting ticket in hand."
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