No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Young crew, with positive attitude and very kind and helpful."
Plussat: "Movies and bathrooms"
Miinukset: "1. UNABLE TO CHOOSE SEATS. 2.Unaware that ticket did not include baggage fee 3.Most uncomfortable seats in 50 years of flying Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT."
Miinukset: "better accommodation of passangers"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crew on the aircraft were polite and food was satisfying"
Miinukset: "The agent checking me in with my friend was awful. And the agent to collect payment for my luggage read all of my debit card information out loud several times in front of a room full of people. Outraged"
Miinukset: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"
Plussat: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Miinukset: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew was fantastic!"
Miinukset: "Movie selection was very limited"
Plussat: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Plussat: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Miinukset: "No negatives."
Plussat: "flight was on time"
Miinukset: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Plussat: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Miinukset: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
Plussat: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Miinukset: "Nothing, all was great."
Plussat: "I was assigned a seat at the gate discovered upon boarding the I had the best seat in the house! This has never happened for me before so it really made the flight. Thank you."
Miinukset: "Everything was good. Pleasantly surprised by the food."
Plussat: "Just fine."
Miinukset: "My eyes got so dry that I couldn't see very well for a few hours after landing, everything was hazy and glowing, like I had a film on my eyes. I've been on way longer flights before and I've never experienced this, it was scary."
Plussat: "Everything in order and on time."
Plussat: "Everything was perfect ... pilots are so good and professional..!!)"
Plussat: "It was a long flight overseas they did a good job of keeping everything under control when there was a medical problem on board and you get what you pay for. Ok legroom"
Miinukset: "Their ability to work with you on issues such as lost bag is so disgusting that i dont think ill fly with them again I had to call them every time, consistently on hold for 30+ min at a time just to get to someone who could work with me. They hung up on me 3 separate times thus restsrting the issue. DO NOT LET THEM GIVE YOUR BAG TO BAGGAGEEXPRESS!!! You will never see you bag again. 1/10 customer service"
Miinukset: "They left my suitcase in Frankfurt with our car keys."
Plussat: "The cabin crew on our Munich to Denver leg was absolutely the best ever!"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Best trip and crew that i ever had"
Plussat: "The flight crew was exceptional in handling a medical emergency on the flight."
Miinukset: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "i reserve a chair and pay for them and they didnt get it and make me in last plain"
Plussat: "The crew was really nice and helpful"
Miinukset: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."
Plussat: "I liked that I got a snack."
Miinukset: "I didn't like my snack choices. Also, the seats had crumbs on them when I boarded."
Plussat: "Everything on time"
Plussat: "my favorite airline"
Miinukset: "Very small narrow seats in business class on this flight."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible."
Plussat: "I felt like I was traveling in first class! The crew treated me VERY well it was like night and day from the trip I made TO Italy on Air Canada who I will never travel with again. I will look for future travels with this airline for certain thank you so much!"
Miinukset: "I can't think of a thing! You really were that good and my flight was a long one from Frankfurt to Seattle!"
Miinukset: "The company denied any responsibility for the passenger and for the full fill the trip"
Miinukset: "food, entertainment"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Miinukset: "Seats were very cramped in economy. A big factor on a 10 hour flight."
Plussat: "very good service overall Gothenburg airport is great"
Miinukset: "such early flight!"
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Traveling with two kids ages 8 and 10. Kids got cards and a game to play. Also lots of movies and games to choose from in their seat. They loved the flight!"