Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "The crew was very kind"
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Miinukset: "Everything was very good."
Plussat: "The flight crew was so friendly and the food was really good."
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Everything is alright"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Miinukset: "Bit cramped for space"
Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"
Plussat: "Comfort economy well worth the extra."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Easy airport business"
Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"
5 hours delay without any information given until one hour to the departure. Middle of the night. We were running around the airport just to find out what was going on. Crew and staff was awful. I almost missed a wedding because of this
Great experience, everything was perfect
Flight delayed for an hour approx
Boarding at Luton is not the most pleasant. Standing in queue for 1 hour 😕
Fast, good loads in and out, totally worth of price.
People are not wearing masks and crew don’t care
We didn’t buy anything to eat and there was no entertainment on a short flight. We planned for this and brought a book. Everything was fine. As expected.
The flight was punctual, friendly crew members.
Plussat: "Great crew"
Plussat: "the leg room was fine"
Miinukset: "the getting to the airplane and from the airplane after landing can be better by using more busses"
Plussat: "Quick service"
Miinukset: "When i arrived in london gatwick , with easy jet , my flight was late on entry and the bus did not connect on time with the scheduled buses and it did not give me enough time to get to london stansted. Extra costs of 158 british pounds to take a taxi do i could catch my flight . Very unprofessional"
Miinukset: "The flight was great as all the passengers from the stag parties where all sleeping it off"
Plussat: "Great to have cheap flights so must be remembered"
Miinukset: "Boarding was slow, stuck in hot bus on tarmac."
Plussat: "Ease of boarding with priority."
Miinukset: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Plussat: "Crew were fab."
Miinukset: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Miinukset: "I couldn’t get the flight because I couldn’t find a good services from their representatives in airport. I went to 4 desks with no helpful. So, I change this airline to Easyjet. I’ll never use Ryanair."
Miinukset: "The heat in the cabin was way too high"
Plussat: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Miinukset: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Plussat: "What’s there to like?"
Miinukset: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Miinukset: "They charged €55 for checking in at the airport, and wasted even more time schlepping between different counters with handwritten paper slips. it would be cheaper and more efficient to just have a mechanised checkin process. It's not clear who benefits from this expensive and annoying rigamarole."
Miinukset: "55 Euros to check in at gate!!!!!!! Never again"
Plussat: "Nice staff, flight was fine"
Miinukset: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Plussat: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Plussat: "Polite cabin staff."
Miinukset: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
Plussat: "Great staff and flight on time"
Plussat: "Cheap and convenient"
Plussat: "Crew were friendly and polite"
Miinukset: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Miinukset: "A little late setting off"
Plussat: "We were priority so it was fine otherwise it would have been a mess."
Miinukset: "No tvs or beverages without paying. Otherwise everything was great"
Miinukset: "No tv or entertainment"
Plussat: "The plane was clean, and looked new"
Miinukset: "No space for my legs"
Plussat: "Cabin crew handled the gypsies well, flight arrived home ahead of schedule. Plenty of choice of food and drinks although expensive it was nice."
Miinukset: "We managed to choose a flight and sit next to a party of 17 gypsies. It was non stop. The kids couldn't stay still, always shouting or just screaming, running up the aisle. Banging seat tables and armrests up and down. At one point a young boy maybe 3 yrs old was stood on the table with his hands on his own seat back bouncing on the table. I have never wished for turbulance and the seatbelt signs to be on, But I did on this flight! The adults looked drunk while bording and one even asked me if I'd been to Tenerife while we were in Tenerife airport!"
Plussat: "Checked bag for free at gate. Got a window seat"
Miinukset: "departed 15 mins late."
Plussat: "The seats were spacious on flight but I did not get to choose my seat and was put in an emergency row so no reclining."
Miinukset: "The experience during checkin/preboarding makes me not want to fly or support Ryanair. The attendants at the checkin and baggage counters today, 28.08.2017, were rude and impatient when I had questions. They were not helpful and charged me more than the €50 airport checking fee even when Ryanair lists it on the website as €50. I am currently trying to cancel my return flight on Ryanair because of this complete lack of customer service."
Plussat: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Miinukset: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Miinukset: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Miinukset: "Everything. Poor customer service. Fees galore. Fees for picking a seat, 30 euro to print a boarding pass? are you kidding me? over 90 euro to check two bags, seriously?! This airline is a joke and I will never use it again."
Miinukset: "Annoying staff selling items every 20 minutes. Cabin lights on the whole time during a 9:30-12am flight. No rest quite annoying!"
Miinukset: "Made me pay $125 for not checking in 24 hours in advance. I'm sorry my hotel didn't have WI-FI so I couldn't log in."
Miinukset: "I paid extra for priority boarding and, though I was one of the first 20 passengers on board, I was not allowed to put my bag in the overheard compartment. I was told to put both my purse (not a tiny one, mind you) and my carry on bag under the seat. And, because I had an isle seat, the space was smaller than average. So I had to fly cramped up. Because I'm not an EU citizen, I had to queue up as if to check in luggage to have a stamp placed on my boarding pass. Then another queue to board the plane because they don't bother to call by row or group number like most airlines. The boarding was chaotic. The seats are very uncomfortable. They don't even give you one small cup of water. You have to pay 3 euros for a bottle of water that would cost you 1 elsewhere. Finally, the landing was very hard and shook everyone about."
Plussat: "Plane was fine, crew was pleasant, flight was on time."
Miinukset: "We checked a golf bag. It was disaster trying to retrieve it at Stanstead. It took one solid hour, three people, and my husband finally having to get it out or the security area himself."
Plussat: "Service on time"
Miinukset: "People next to me"
Plussat: "The flight was on time"
Plussat: "Cheap Flight"
Miinukset: "Initial check in was horrendous, even though I had a carry on size luggage the flight crew at the gate told me I had to make my luggage smaller. How is one suppose to shrink the size of their luggage when there is no extra bag to remove items into. .... then she said take it out or else check in bag prices are 60 Euros. So once i did remove.barely nothing.. do you know what happened? They gave me a free check in...held up the line."
Miinukset: "The air conditioner must have been broken, since it was spraying super hot air and cold air every half an hour. Boiling or freezing. I ended up ill."
Miinukset: "The damn fee they charged me when I was still an hour and 1/2 early to print boarding passes"