Liked nothing. Food was awful and so was service. There was no entertainment.
0nline Check in experience was worst so far. Impossible to change preassigned seats so that the three family members to sit together. Kept asking for payment. Finally a kind check in supervisor intervened to seat two the three together
Could organize boarding better
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
Plussat: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Miinukset: "My flight time was changed but I didn’t receive any email regarding the change"
Plussat: "The crew was very good. Seat was comfortable."
Miinukset: "Running water in the bathroom."
Plussat: "The cre was really nice and very attentive."
Miinukset: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Plussat: "The crew was really sweet and making sure passengers were comfortable."
Plussat: "The crew was friendly"
Miinukset: "Bathrooms could have some lotion for dry skin"
Plussat: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Miinukset: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Plussat: "They help get passengers to seat and with their luggage"
Miinukset: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Easy and efficient boarding process, great Tv episodes selection"
Miinukset: "Staff was slow to remove plates after eating"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The crew was good. Good movie selection."
Miinukset: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Plussat: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Miinukset: "Nothing. Everything was fantastic."
Plussat: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Miinukset: "stock the fridge"
Plussat: "The crews are awesome"
Plussat: "Nothing amazing. Everything was okay and average."
Miinukset: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Miinukset: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Plussat: "Qatar airlines the service was awesome and the planes very clean"
Miinukset: "Seating not able to upgrade"
Miinukset: "I didn’t like the spicy food"
Plussat: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Miinukset: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Plussat: "The seats have great leg room and recline nicely"
Miinukset: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Plussat: "I loved the service. All of the attendants were really nice and helpful."
Miinukset: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Plussat: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Miinukset: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Miinukset: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Plussat: "very courteous flight crew"
Plussat: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Miinukset: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Plussat: "Staff worked fast to feed and water everyone."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "just enough time in Doha between flights. Not too long not too short!"
Miinukset: "Asian vegetarian food can be of better quality."
Plussat: "On time departure and nice group of crews"
Miinukset: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "The crew was friendly and patient. The flight departed on time."
Miinukset: "The plane was small and cramped. The food was mediocre and could have been more creative"
Plussat: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Miinukset: "The food"
Miinukset: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Miinukset: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Plussat: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Miinukset: "The Oryx system lackedmin recent movies ....that's the only complaint"
Plussat: "The flight was on time and boarding was fast"
Plussat: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Plussat: "Crew were wonderful, spacious legroom."
Miinukset: "Boarding was crazy."
Plussat: "Flight was great, best over seas flight I've ever had!"
Miinukset: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Plussat: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Plussat: "they have a good movie selection"
Miinukset: "it took awhile for us to get our bags in denpasar."
Plussat: "Crew and ground Staff were very helpful and friendly"
Plussat: "crews were nice"
Miinukset: "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
Plussat: "Crew were very hospitable and helpful."
Miinukset: "More leg room on long international flights."
Miinukset: "Better room in leg and width. Hotter food and tastier."
Miinukset: "3 hours delay for a flight of 1 h 45 min"
Miinukset: "in-flight food and beverage choices needs lot of improvement"
Plussat: "I liked the comfort of my location and seat"
Miinukset: "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."
Miinukset: "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
Plussat: "One lady from the crew was amazing and very helpful"
Miinukset: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Plussat: "Was good service onboard"
Miinukset: "They could be upgraded my whole itinerary and not just 1/4 of the trip"
Plussat: "not too bad"
Miinukset: "not too bad"
Plussat: "The crew was so polite and kind!"
Miinukset: "I had no problems"
Miinukset: "It’s front row business class. First of CX needs to be upgraded like the 777-300R, full recline , 4 seats in one row instead of 7. Specifically seat 12c front rower, when the foot rest comes up, there is no room for your feet, if you have long legs. Very uncomfortable for an expensive ticket"
Plussat: "Washington Dulles Cathay Pacific employee needs more training on customer service."
Plussat: "Friendly service on time flight"
Miinukset: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"
Plussat: "The movie selection + the crew was friendly."
Miinukset: "There were kids who were not well behaved. Their parents would not correct them, neither did the crew. There was a kid screaming and talking very loud behind me, while everyone was sleeping. I was unable to sleep on the flight, even with ear plugs. The kid sitting next to me was getting Play-doh everywhere, on me, the floor and all over the seats. He was also kicking the seat in front of him and his mother would not correct him. It would be helpful for the crew to say something to the parents, as some parents do not believe in discipline. The vegan food was very good on the flight to Hong Kong, but on the flight to Chicago it was bland. I was still very hungry after eating + did not get protein in the first meal. With the seat in front of me reclined all the way back, my knees were touching the back of the seat, my legs were swollen and in a lot of pain after the flight."
Plussat: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Miinukset: "My check in bag was lost. Hope to get it back in the next few days."
Plussat: "Other than loading and lack of information, the in-flight service was world class."
Miinukset: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
Plussat: "Flight and service were excellent on all accounts including food."
Miinukset: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Plussat: "Cup noodles and snacks available throughout the flight."
Miinukset: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Plussat: "Boarding was smooth, attendants were great, entertainment had lots of options"
Miinukset: "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
Plussat: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Plussat: "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."
Miinukset: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"
Plussat: "Entertainment choices"
Miinukset: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
Plussat: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Plussat: "Great customer service. Very attentive"
Miinukset: "Lack of room"
Plussat: "Mostly the amazing staff on the airplane... I'm pregnant and the staff at JFK were very unpleasant and rude."
Miinukset: "Staff and tsa at JFK"
Miinukset: "No in-flight WiFi was disappointing."
Plussat: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
Plussat: "The crew was very friendly for a change"
Miinukset: "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
Miinukset: "General boarding was first come, first served vs by zone or seats."
Plussat: "Flight was cancelled, it didn't happened"
Miinukset: "Flight was cancelled, it didn't happened"
Plussat: "Speak in Hindi language with lndian passengers"
Plussat: "Excellent Entertainment Choices. Wonderful Staff/crew"
Plussat: "Friendly, good food with snacks, incident free. Thanks"
Plussat: "The plane actually arrived an hour earlier than expected."
Plussat: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Miinukset: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Plussat: "I travel Canada-Australia a lot. Best trip so far."
Plussat: "I do however appreciate that the plane did wait for us"
Miinukset: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"
Plussat: "Direct and quick flight to bali"
Miinukset: "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."
Plussat: "Great crew. But, they ran out of breakfast choices early."
Plussat: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."
Plussat: "Comfortable, accommodating and plenty of seat room for the long distance fight. Would fly Cathay Pacific again."
Plussat: "Excellent, kind, professional crew and timely flight."
Plussat: "Staff was attentive and pleasant."
Miinukset: "3 and a half hour delay at airport, with no compensation from Cathay."
Miinukset: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
Plussat: "Attentive crew Special meal verified Snacks and drinks available Good assortment of entertainment options"
Miinukset: "No Wi-Fi USB but no outlet for charging Bluetooth not allowed (for wireless keyboards)"
The bathroom were very clean, crews were very courteous, vegetarian food was good. Only issue was legroom. I will travel again by Turkish Airlines. It was the very first time travel by the airlines
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Great service very comfortable flight
Cheaper price compare to Emirates and Qatar.
Plussat: "Crew was amazing and flight was comfortable"
Miinukset: "Great flight"
Plussat: "Good attention to detail."
Miinukset: "Seat controls panels need updating. Are also dirty."
Miinukset: "My bags were misplaced I have to wait for an extra day to get it"
Plussat: "appetizers excellent"
Miinukset: "steak was overdone."
Plussat: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Miinukset: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Plussat: "The bathroom was clean in the beginning of the flight. Speak some English ."
Miinukset: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
Plussat: "Boarding in time"
Miinukset: "Selected food was not provided, old airplane, no entertainment"
Plussat: "The service was nice and courteous"
Miinukset: "The seats were extremely uncomfortable.I have traveled business class in other airlines for same price and their comfort level surpasses Turkish airlines by a huge margin."
Plussat: "Crew was very kind"
Miinukset: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Plussat: "For once, on time departure. Quick boarding. Courteous service."
Miinukset: "Cabin a little too cold for passengers around me."
Miinukset: "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Plussat: "A lot of great movie options. Food was good."
Miinukset: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
Plussat: "Comfortable seats and friendly crew"
Miinukset: "Food could be better esp snacks"
Plussat: "Everything was ok. I will be happy to fly again with With Terkish Airlines"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Asian Vegetarian meal was good."
Miinukset: "Seats with less leg room . No WIfi facility at the gate ."
Plussat: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Miinukset: "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."
Miinukset: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Plussat: "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
Plussat: "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"
Miinukset: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."
Plussat: "Entertainment selection was ok."
Miinukset: "Seats some of the smallest. Staff inattentive. Pressed the attendant button 4 times. Every time ignored. Food provided was not what was on the menu provided. Boarding was a disaster. Over an hour in a terminal with lacking a/c. I want to say it was worth the price, but no. Was the worse flight I have ever been on."
Plussat: "Service and food"
Plussat: "Great entertainment system and tasty food!"
Plussat: "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
Plussat: "The customer service and attention to detail was a nice surprise. I would definitely fly with Turkish Airlines again."
Miinukset: "The space between the rows was very limited. I have short legs so it wasn't a problem for me, but my companion had her knees shoved into the back of the seat in front of her for the whole 13 hour flight. Not so good."
Miinukset: "cramped seats, service by crew members, overall quality of food"
Plussat: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Plussat: "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
Miinukset: "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
Plussat: "Onboard service was good. Ben Gurion airport services were excellent."
Miinukset: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Plussat: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."
Plussat: "I like every thing"
Plussat: "Entertainment was great. Free checked bag was nice. Food was very good. Cocktail service was very good."
Miinukset: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Plussat: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Miinukset: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "Food was excellent"
Miinukset: "Seats a little cramped"
Plussat: "The crew was very friendly. Plane very clean and comfortable. Service promt."
Miinukset: "The baggage claim carousel was not published in the airport. I did receive a message but my phone had been off during the flight so I didn't turn it on until much later."
Plussat: "Always on time....no delays."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Plussat: "See above"
Miinukset: "See above"
Plussat: "Great service"
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Plussat: "The crew was very kind"
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Miinukset: "Not being 1 hour late"
Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "Good for both."
Miinukset: "Bigger seats."
Miinukset: "Delays, took my hand luggage into the hold,"
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Miinukset: "Food and one bathroom out of service makes an awful flight"
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Plussat: "Short-hop flight, fit for purpose."
Plussat: "Easy boarding, plenty of room"
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Miinukset: "The bags where damaged from the staff"
The entertainment was nonexistent, no food, not very comfortable
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Good cabin crew, Wi-Fi availability al through my trip.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Nice,o time,and great foods and services.
Plussat: "The crew is nice"
Miinukset: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Plussat: "Crew are the best!"
Plussat: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "Tight seat, was moved out of exit row because of my age"
Miinukset: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Plussat: "Left on time. No turbulence."
Miinukset: "They lost my luggage :("
Plussat: "The crew was very careful"
Plussat: "Food and entertainment was awesome"
Miinukset: "It's awfull to sleep. Very unconfortable."
Plussat: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "My seat"
Plussat: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Miinukset: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Plussat: "The food was okay and the staff were friendly."
Miinukset: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Plussat: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Plussat: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Miinukset: "See above and the food was disgusting"
Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."
Plussat: "The food, the service and everything else is fine, quite good."
Miinukset: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Plussat: "It was Amazing staff helpfull and fresh.. love it"
Miinukset: "Flight of almost 3 hours was not entreteiment at all just magazines."
Plussat: "Seat comfort in business class Professional and friendly crew"
Miinukset: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Good service all around, personnel pleasant"
Miinukset: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Plussat: "Always like Air France. They are in tune with keeping the traveler updated."
Miinukset: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Miinukset: "Air France lost my luggage and they can't find it in the computer system."
Plussat: "Friendly people on board"
Miinukset: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Miinukset: "The crew was not very polite."
Plussat: "Great food, pleasant crew."
Miinukset: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Plussat: "The service and food were excellent plane was clean."
Miinukset: "No entertainment system"
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Plussat: "I like the service of AF"
Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."
Miinukset: "No entertainment or usb plugsto charge."
Plussat: "Not much"
Miinukset: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Plussat: "The airplane was new, good food and service."
Plussat: "Boarding was efficient, the flight was on schedule, crew was nice."
Miinukset: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."