Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Plussat: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Miinukset: "Many movies were old"
Plussat: "Typical JAL, nearly everything was fantastic."
Miinukset: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Plussat: "Food, service,"
Miinukset: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Plussat: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Miinukset: "No vegetarian options on the main meal menu"
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "Good space between seats. Cleanest of the restroom. Nice crew service"
Plussat: "Best customer service"
Plussat: "Service was exquisite."
Miinukset: "No complaints."
Plussat: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Plussat: "Excellent entertainment and the crews attention made me fell welcomed."
Plussat: "Customer service was really good"
Miinukset: "The food always makes it hard to eat anything the next day."
Plussat: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Miinukset: "Too long and no rest."
Plussat: "service was excellent. Seating was OK in spite of it being economy."
Miinukset: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Plussat: "The crew Service"
Plussat: "The friendliness of the crew and the comfort of the seat + size of the screen"
Miinukset: "Possibly more food options could of been better, only had western or Japanese option"
Plussat: "Each seat had their own screens, and there was a small footrest available for each seat."
Miinukset: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Plussat: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Plussat: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Miinukset: "The horrible JET LAG I have now lol."
Plussat: "Everyone is polite, helpful, and the flight was quite pleasant."
Miinukset: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Plussat: "Great service! Also, the food and beer that came with my flight was awesome."
Plussat: "Friendly crew members and prompt service."
Miinukset: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Plussat: "Free WiFi in flight!"
Miinukset: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Plussat: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Plussat: "The airplane and all"
Miinukset: "A little bit in the sakura lounge"
Plussat: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Miinukset: "Seats are too small for tall travelers."
Plussat: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Plussat: "JAL used to be a premium airline like Korean Air"
Miinukset: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Plussat: "The crew were all exceptionally pleasant, helpful."
Miinukset: "I didn't care at all for the food."
Plussat: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Miinukset: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Plussat: "Flight attendants and ticket agents were very nice and helpful."
Plussat: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Miinukset: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Plussat: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Plussat: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Miinukset: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Plussat: "very friendly and very helpful from checkin in to departing"
Miinukset: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Plussat: "The excellent service and courteous staff."
Miinukset: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Plussat: "The main entree was excellent."
Plussat: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Miinukset: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Plussat: "The Japanese flight attentants were excellent. Entertainment was excellent"
Miinukset: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Plussat: "Best and consistent service."
Plussat: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Plussat: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Miinukset: "There was nothing I didn't like about this airlines."
Plussat: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Plussat: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Miinukset: "Could not enjoy the music and NHK news on the plane."
Plussat: "Amazing service"
Plussat: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Plussat: "Customer service was awesome and the food was good"
Plussat: "excellent seat space and excellent in-flight service."
It’s a basic flight now bells and whistles
Usually United/Lufthansa is a wonderful airline for my family and I to use. But this trip the crew were horrible and indifferent. Had a couple sitting beside me that where drunk even before they boarded. The crew continued to serve them alcohol knowing this. The lady ended up spilling a whole beer all over me staining my shirt, slacks and socks, soaking me, the seat and the floor. The flight crew couldn’t have cared less. They didn’t even bother to come look or clean up the area. I had to go myself and ask for something to clean up te mess with. Upon asking I was treated like I was bothering them and told to just go to the bathroom and grab a handful of napkins. Absolutely unacceptable. They would even let me change seats to have a dry seat. I had even payed for an upgrade to for legroom on this long flight and we all know that is NOT CHEAP. The final straw was the fact that the crew spen most of their time in the galley in the back. EVERYONE was told if we wanted anything we had to get up and come to the back. They were not even answering the call lights. Horrible, horrible service and attitude from Lufthansa crew members. Thankfully, the dry cleaners will be able to clean my suit….. at MY COST.
Not enough connection time
Short flight but no entertainment...bring your own.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Inwouldnt change anything on short flights within EU
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Amazing crew and service! They are the best!!"
Miinukset: "Amazing crew and service! They are the best!!"
Plussat: "Fabulous Stuart’s."
Miinukset: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Plussat: "The airline and the flight were pretty good"
Miinukset: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Plussat: "Comfort crew"
Miinukset: "The flight was delayedgoo"
Plussat: "Great selection of entertainment"
Miinukset: "Food was not what I’m used to on Lufthansa"
Plussat: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Miinukset: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Great plane & serive & big bathrooms"
Plussat: "Crew. Clean restrooms."
Miinukset: "Not being able to pick seating until 23 hours before the flight. A huge plane for first and business class. Economy left with uncomfortable seats, no legroom whatsoever and I am only 5’. Food was awful. Extra long walk in Frankfurt to baggage."
Plussat: "Everything was fine except for the comfort."
Miinukset: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Plussat: "Easy and efficient boarding. Flight attendants were very good. On time arrival."
Plussat: "The video library was huge, current and very helpful. The good was great"
Miinukset: "Way too stingy with ice - 4 ice cubes at one time was the max allowed."
Miinukset: "We missed our connection in Munich due to a delay departing Washington, DC. Although we initially had two hours for the connection we were not informed or warned by Lufthansa about the distance from our arrival gate to the gate for our connecting flight. Further, we were not worn ahead of time that we should have built in additional time in our connection because in order to go from Munich to Valencia we would have to go through customs in Munich rather than at our designation. Delayed flight arrived at 9:30 AM and we ran from the H gates to the Shuttle terminal to reach the K gate Desperately trying to make our departure time of 9:50 AM. There were no instructions for passengers on the flight trying to make connections regarding the distance between gates or to be prepared to go through customs. Had we known that we would not make the flight in anyway shape or form because our flight out of DC was delayed by 2 1/2 hours, we would not have a rushed to try to make the connecting flight. Ultimately we were rerouted through Frankfurt and arrived in Valencia eight hours later they are intended time"
Plussat: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Plussat: "Excellent service as you would expect from Lufthansa. Seating comfortable as well."
Miinukset: "No ice cream - they have switched to pizza or hot dog before you land."
Plussat: "Toilet facilities"
Miinukset: "See above"
Plussat: "1 hor 30 minutes instead of 2 hours 15"
Miinukset: "Worst food ever, and zero entertainment"
Miinukset: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Plussat: "friendly, capable crew."
Miinukset: "Moved to accommodate bigger passengers. Moved to a seat where the movie list was shortened (crew said all the TVs hadn't been updated yet), seat didn't recline (last row), and it was bright and noisy (galley behind me)."
Miinukset: "Ease and concenience"
Plussat: "Seats felt softer."
Miinukset: "There was a delay."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Lufthansa flights are by far the best way to fly transatlantic!!"
Miinukset: "Didn't happen yet."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Plussat: "Convenient schedule, excellent service, good food, all-around positive experience."
Plussat: "Service, comfort, movie selections"
Plussat: "my favorite airline"
Plussat: "Very organized"
Plussat: "The food was good and seemed to be plenty for an airline. Most of the crew was really friendly. Just one seemed short and put out by requests. Lots of movie choices. Loved having a USB port available"
Miinukset: "got the back row, so no reclining, yet the person in front of me reclined so felt crowded and kinda stuck"
Plussat: "Just. O k regarding. foof"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "Take off and landing"
Miinukset: "Layover time"
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Plussat: "Crew are the best!"
Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Miinukset: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Miinukset: "Advertised October Pink products but did not have them for breast cancer support"
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Miinukset: "There was no entertainment available."
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Miinukset: "Great experience"
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Plussat: "The crew"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Arrived 5 hours late"
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Miinukset: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Miinukset: "Plane left more than 40 minutes late with no explanation or apology."
Miinukset: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Plussat: "It was ok fligh"
Miinukset: "Food was not so good"
Plussat: "The quality of service from the staff and their courtesy. A great asset of the airline."
Miinukset: "My luggage was left behind - this despite my being lifetme platinum."
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Plussat: "Staff was nice"
Miinukset: "MD planes are old and not very comfortable."
Miinukset: "only there were del;ay at JFK"
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Plussat: "leg space in plane"
Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."
Plussat: "Amazing service, seat and FOOD"
Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Plussat: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Plussat: "I like service of AF"
Miinukset: "Late...delayed from algiers"
Plussat: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Miinukset: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "cookies were great"
Miinukset: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"
Plussat: "Average flight"
Miinukset: "Food on AF montreal - paris flight and totally rude stewardesses"
Miinukset: "Boarding more than 15 minutes late. Departure on time, though"
Plussat: "Warm and elegant service"
Plussat: "Everything good more or less."
Miinukset: "Planes where not updated. I would like planes to be more up to date like other companies."
Plussat: "Boarding was efficient, the flight was on schedule, crew was nice."
Miinukset: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Plussat: "The crew was nice.."
Miinukset: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Crew needs to treat passengers better, kinder.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Flight attendants have been very rude!
Plussat: "Had an exit row seat, 17D. Lots of leg room."
Plussat: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Miinukset: "Very little seating at Phoenix airport."
Plussat: "On time"
Miinukset: "Some social distance inside the plain would’ve great"
Miinukset: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Plussat: "Good seat. Good movies."
Miinukset: "A better range of free food choices would be nice."
Miinukset: "In flight entertainment was broken"
Plussat: "The crew was nice"
Miinukset: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Plussat: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Plussat: "American is our main airline and We never are disappointed"
Plussat: "The seat? Very uncomfortable"
Miinukset: "The seat for the longest flight could be more comfortable"
Plussat: "I love the inflight entertainment"
Miinukset: "Half of the screens were down. No Gluten free options."
Plussat: "Fast boarding"
Miinukset: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Plussat: "Good entertainment"
Miinukset: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Plussat: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Miinukset: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Plussat: "All the service was good"
Miinukset: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Miinukset: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Miinukset: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Miinukset: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
Miinukset: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Plussat: "Everything was good."
Plussat: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Miinukset: "My checked baggage got left behind at LAX. I got it the next day."
Miinukset: "This was the worst flight experience of my life I will never flyAmerican again"
Plussat: "Great vegetarian meal."
Miinukset: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Plussat: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Miinukset: "Nothing to eat - one cookie!"
Plussat: "Same as above"
Miinukset: "Same as above"
Plussat: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Plussat: "There were charging ports for every seat."
Miinukset: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Miinukset: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Plussat: "TV screen is pretty big and nice with lots of moview choices"
Miinukset: "1.Should provide some tooth brushes and toothpaste and others like sleeper for long flight especial long evening flight. 2.Provide real premium class with better food and seat3. Airplane looks old 4. Landing is very bad"
Plussat: "Priority boardinf"
Miinukset: "Being forced to pay extra for seating because no other seats available."
Plussat: "Personal service and care by the ticketing to seat our family together"
Miinukset: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Plussat: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Miinukset: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Plussat: "Very quick connection"
Plussat: "The onboard entertainment options were great."
Miinukset: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Plussat: "One African American young lady was not nice. Never smiled. Never said hello. Everyone elsewhere excellent."
Miinukset: "Very cheap on the snacks and beverages for a 5 hour trip. Boarding was out of order and slow getting both on and off."
Plussat: "Great crew today. As I was walking to the gate, one of the flight attendants that would be working this flight advised someone that was hurrying through the airport that they dropped something. While others may not have noticed or said something, she went out of her way to make sure the item got to its owner. It is little things like this that make life a little better."
Miinukset: "The thirty minute wait for luggage (which sometimes is quick for American at DFW)."
Plussat: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Plussat: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "The crew was excellent, timing was superb,"
Flight was delayed for more then hour
My bagages are missed in Seattle connection flight Waiting for those bags
THÉ GLIGHT WAS CANCELLED AFTER BIARFING THE PLANE AND WAITING MORE THZN INE HOUR IN IT!!!
Couldn’t make flight because of BA cancellation of connector. Kayak customer support non existent. Utterly deplorable
Useless Got delayed because we were waiting for the cabin crew to arrive to board the plane
Plussat: "it was a good flight within airline standards"
Miinukset: "I really did not find anything to improve, it was a pleasant flight"
Plussat: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Miinukset: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Plussat: "Service and food"
Plussat: "The food. Crew was ok"
Miinukset: "This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "I flew with my sister who has disability. Check in was very smooth and the Spanish lady who checked us in at Heathrow airport took our hand luggage which was really nice as we could just take care of our wheelchair."
Miinukset: "BA should consider to serve complementary coffee and tea on board. Such a little thing, but could make a huge difference."
Miinukset: "No seat choice even at check in time."
Plussat: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Miinukset: "Delays! Delays! Delays!!"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Miinukset: "Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight."
Plussat: "Very polite crew. The fight departed and arrived a little late, but no problem with our connecting flight in London."
Miinukset: "Long wait to disembark the plane in London."
Plussat: "This flight is exactly what you’d expect it to be- no frills, just a cheap way to get around! Coffe is 30 pnc so come pr prepared!"
Plussat: "The man at the customer service desk in london airport was nife."
Miinukset: "I missed my flight because of an issue with airplane coming from lax to london. All i got was a 5 euro voucher. And i was meeting someone at madrid airport and neither of us had any way of getting in cotact with each other. It was a freaking nightmare."
Plussat: "Good staff and food"
Miinukset: "Seats could have been better"
Plussat: "everything else was fine"
Miinukset: "Food was not complementary"
Plussat: "The crew were the epitome of professionalism, deftly dealing with the the predictable problems that come with a fully-booked flight on an elderly aircraft. I almost never complete these customer surveys, but on this occasion I felt obliged to make a statement in support of the cabin crew, who were amongst the best I've encountered in nearly four decades of air travel."
Miinukset: "The aircraft."
Plussat: "Flight was on time. This allowed us to make our connection."
Miinukset: "Tickets & bags checking clerk was rude; not very helpful."
Plussat: "Not a very crowded flight. Boarding was efficient and we departed and arrived early. As the flight was short there was no meal service or entertainment."
Miinukset: "There were no power adapters in the seats."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "Flight was okay and staff where friendly"
Miinukset: "Delay on take off even though we was early loaded, rusty wings on the plane made you wonder if it would make it!"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Plussat: "Cordial and helpful crew members. Food was excellent."
Miinukset: "entertainment was not functioning through out the flight."
Miinukset: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Plussat: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Miinukset: "Awesome staff! Great food and tea!"
Miinukset: "Soft drinks, bottled water, and a snack were not included free of charge on this flight. My fellow traveler asked for some tap water since she didn't want to purchased bottled water, but the flight attendant forgot to bring the water."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Miinukset: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Miinukset: "List luggage for 4 days"
Plussat: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."
Miinukset: "Huge disappointment - food was inedible and on our connection we had to pay even for water. Huge drop in service and I've flown BA for years."
Miinukset: "Overcharged for baggage as the BA online baggage payment system was not working."
Plussat: "Checked in online and very quick bag drop at MCO."
Miinukset: "Awful food both for dinner and breakfast. Choice of chicken curry or cheese and tomato pasta but had already run out of chicken by the time we were served. Menu doesn't seem to change from one year to the next.Bread bun like a rock, salad uninspiring. Breakfast equally disappointing with a dry bagel and a couple of breakfast bars."
Plussat: "Travelled in business class so priority boarding was good Well planned boarding by different seat sections Crew attentive when needed but not intrusive"
Miinukset: "Food selection not great Video screen brightness not working on my screen and so very difficult to watch movies"
Miinukset: "Crew was so super excellent and friendly."
Plussat: "Seating and spacious cabin."
Miinukset: "Bus at GVA to furthest possible parking spot."
Plussat: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Miinukset: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."