Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "Take off and landing"
Miinukset: "Layover time"
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Plussat: "Crew are the best!"
Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Miinukset: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Miinukset: "Advertised October Pink products but did not have them for breast cancer support"
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Miinukset: "There was no entertainment available."
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Miinukset: "Great experience"
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Plussat: "The crew"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Arrived 5 hours late"
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Miinukset: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Miinukset: "Plane left more than 40 minutes late with no explanation or apology."
Miinukset: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Plussat: "It was ok fligh"
Miinukset: "Food was not so good"
Plussat: "The quality of service from the staff and their courtesy. A great asset of the airline."
Miinukset: "My luggage was left behind - this despite my being lifetme platinum."
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Plussat: "Staff was nice"
Miinukset: "MD planes are old and not very comfortable."
Miinukset: "only there were del;ay at JFK"
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Plussat: "leg space in plane"
Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."
Plussat: "Amazing service, seat and FOOD"
Plussat: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Plussat: "I like service of AF"
Miinukset: "Late...delayed from algiers"
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."
Plussat: "cookies were great"
Miinukset: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"
Plussat: "Average flight"
Miinukset: "Food on AF montreal - paris flight and totally rude stewardesses"
Miinukset: "Boarding more than 15 minutes late. Departure on time, though"
Plussat: "Warm and elegant service"
Plussat: "Everything good more or less."
Miinukset: "Planes where not updated. I would like planes to be more up to date like other companies."
Plussat: "Boarding was efficient, the flight was on schedule, crew was nice."
Miinukset: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Plussat: "The crew was nice.."
Miinukset: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
This was very pleasant experience for us. The wheel chair assistant Mr Martinez did an excellent job. The crew very pleasant. I am glad we flight with AA Best regards, Soraya
Agents at the counter needs to be more nicer and happy to come to work
Due to previous flight not getting to Dallas until two hours after it should have, I missed my connecting flight. Then I was on standby for last flight out for the night. Originally I was 6th on standby list, but by time it came to board I was 14th on list somehow. When boarding I was last to be able to board and was walking towards the plane when someone with ticket showed up very late causing me to get booted from flight. I ended up having to stay the night in Dallas and hope to get on the next days flights as a standby passenger. Worst travel situation in quite a long time.
I didn't receive my baggage
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Miinukset: "Flying on a different airline"
Miinukset: "Served some type of anything"
Plussat: "They waited for us to make the connection to Portland. Generally helpful with trying to get people to their connecting flights"
Miinukset: "Humm...Lady at gate in Yuma was hard to understand over the load speaker"
Plussat: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Plussat: "One of the cabin crew was very kind and friendly."
Miinukset: "No entertainment, seats hardly went back, no place to charge any device"
Plussat: "Boarding was good"
Miinukset: "Seats are abhorring, No space for knees. Horrible food."
Plussat: "Everything operated according to schedule."
Plussat: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Miinukset: "A bit of food would have been nice on a 5 1/2 hour flight!"
Plussat: "The boarding process was not complicated and my moved along in an orderly fashion."
Miinukset: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Plussat: "Boarding process was easy."
Miinukset: "Different snack options."
Miinukset: "One of the seats in fseat"
Plussat: "The crew was amazing! And the seat was comfortable."
Miinukset: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Plussat: "The TV's on the back of the seats were nice."
Miinukset: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Plussat: "Good leg room!"
Plussat: "Flight was smooth"
Plussat: "Absolutely nothing."
Miinukset: "We missed our flight to Orlando because we were delayed in London. The staff couldn't help when I requested to see the full text contract as stated on back of the boarding pass. Over three hours late to Orlando. Even in Orlando people couldn't help us find the long term parking shuttle and wind up taking a whole hour tour of Orlando airport."
Plussat: "The crew was nice"
Miinukset: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Plussat: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Miinukset: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Plussat: "After we were boarded and ready to take off, the power on the place went off. They kept us there without any AC or even air draft for about an hour. It was hot and stuffy. They took forever to let us know what was going on. Everything else went well. I just wished they had kept us appraised on a more timely manner and had done something to control the temperature of the plane."
Plussat: "Delayed and no AC working..."
Miinukset: "Seats terribly cramped — a 6 ft. man will have black & blue knees after a 4 hr. flight!"
Miinukset: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Miinukset: "I cancelled this flight months ago, yet it was still in your records"
Miinukset: "Not enough food to feed all passengers and the service was very slow."
Plussat: "Flight was clean"
Miinukset: "Staff was rude Poor service by the staff Did not arrive @ our destination in time Missed our flight out from Paris No accommodation by AA staff / no responsibility stating this was a BA itinerary not AA which is ridiculous!!!! WILL NEVER USE AMERICAN AGAIN — I used to advocate friends to use AA — after this experience— never again"
Miinukset: "Slight delay taking off due to lack of personnel at Jackson airport. They did not arrive until 600 AM. Flight was to leave at 550 AM"
Plussat: "Flight crew was excellent."
Miinukset: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Plussat: "Once again, another good and on time flight with American. I was once again surprised."
Miinukset: "Landing was ROUGH"
Plussat: "It was a great flight. We took off right away and were able to get off the plane immediately at LAX."
Miinukset: "We were delated in leaving, which made my connecting flight a little tight. It was stressful."
Plussat: "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."
Plussat: "One of the crew members, Walt, was amazing."
Miinukset: "Everything else was a NIGHTMARE. We bought our tickets in Nov. I paid for an upgrade and assigned seats in FEBRUARY. We flew May 13. Not only did they RESELL and REASSIGN our seats to someone else -- we could not get a refund for the upgrade we paid for. To add insult to injury, the only seats they could give us were in the back of the plane next to the toilet. Having heard so many similar nightmare stories about American Air I can say I will never ever fly American Air again. We now have to spend our firrst few days home from vacation disputing that charge, writing letters and making calls to get that damn refund. I will be sharing my discontent far and wide. Whoever at corporate thinks it's best practice to sell and sell and sell seats and live with the aggravation of the customers has an upside down notion of how to run a successful business. NIGHTMARE."
Plussat: "Very quick connection"
Plussat: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Plussat: "Food was good, crew was efficient. Flight was fine"
Plussat: "The food and drinks were great. Flight left on time and arrived on time."
Miinukset: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Miinukset: "Shared TV?!!"
Plussat: "She was absolutely marvelous. So friendly and professional. A welcome change to most encounters with with AA employees."
Plussat: "Small seats, no consideration for disabled travelers. Pretzels suck. One 30 min tv show on 2.5 hour flight. No bathroom for handicap. Cheap airfare is the only reason I fly American. One attendant asked me, with attitude, if I was going to get off the plane...before realizing I can't physically walk. Her face turned white as a ghost when she realized what she had said and how she had said it."
Miinukset: "See above"
Plussat: "Everyone very nice"
Miinukset: "All good not dislikes"
My checked bag was lost 😡
Plussat: "The crew was very professional and friendly"
Miinukset: "Well for the most part it was my first experience so it was good, thank you."
Miinukset: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Plussat: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
Plussat: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Miinukset: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Plussat: "The airplane was new and comfortable. Staff were all very helpful and friendly."
Miinukset: "The flight did not take off on schedule for some unknown reason. That along with a little turbulence on the way back to Toronto made for a longer flight."
Plussat: "Crew was very professional but no explanation of why it took out 30+ mins overtime to depart nor why we were held from landing another 30+ mins."
Miinukset: "Not a fan of paying to take one bag on when most airlines don't charge"
Plussat: "Breakfast was excellent"
Miinukset: "TV screen were too dark"
Miinukset: "food is never miss so nad"
Plussat: "Great cabin crew."
Miinukset: "Huge delay without explanation."
Plussat: "Friendly crew, onboard food was fairly decent and an okay price."
Miinukset: "Even a “preferred” seat on Rouge (27E, bulkhead on B767-300ER) has no legroom. This, combined with a short and low seat cushion means a dead butt. I’m only 5’11” too."
Plussat: "Flight was bearable"
Miinukset: "Small uncomfortable chair. Unappetizing snacks"
Plussat: "Arrived on time."
Miinukset: "Luggage took too long to arrive."
Miinukset: "5 h delay in MDT and 10 h delay in Toronto. Absolutely terrible"
Plussat: "We had a trip planned for Las Vegas on the Wednesday following the sad and tragic shooting at the Mandalay Bay hotel. We were planning to be at the Luxor next door. Because of this proximity to the horrible scene we could not see completing this trip. The Air Canada staff understood and accommodated our need change plans. They arranged for us to fly directly home rather than to our planned stop in Las Vegas."
Miinukset: "When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections."
Miinukset: "sitting in the middle seat unless you pay extra"
Plussat: "Friendly staff"
Miinukset: "Old plane, no in flight entertainment"
Miinukset: "Talking, crying 6 yr old next to me."
Miinukset: "No leg room, no snack. I had requested wheelchair service and was not met with a wheelchair as I exited the plane. Had to walk up the jetway. No onboard entertainment."
Plussat: "Nice plane."
Miinukset: "WAY too hot."
Plussat: "courteous, helpful cabin crew on-flight entertainment gave abundant options"
Miinukset: "flight delayed because departure gate usurped by a Virgin America flight. inadequate seating area; too few seats; passengers boarding VA flight entered through seating area instead of directly."
Miinukset: "Flight cancelled on Monday due to runway repairs. Rebooked on Wednesday. I could walk faster."
Miinukset: "I could not travel due to the fact that Im pregnant and it is of really high risk and the airline did not help me. I lost my money and could not even get a credit to travel later."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "I liked the organized boarding process."
Miinukset: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Plussat: "Everything was perfect"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Miinukset: "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."
Plussat: "Normal flight, short, nothing special about it to mention."
Plussat: "I didn't like anything about the flight except that it was a smooth one."
Miinukset: "I didn't like that it was delayed by four hours. The food was bad."
Plussat: "Delayed without cell phone text notification update."
Plussat: "Flight was delayed. Constant communication from Air Canada crew. I like that."
Miinukset: "Talked to the masses like they were simpleton. They were. So it worked out."
Miinukset: "Flight was delayed."
Plussat: "They had individual tv screens."
Miinukset: "One of the female flight attendants was rude. Aircraft configuration was tight and dirty."
Plussat: "Plane left on time, smooth flight, arrived on schedule."
Miinukset: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"
Plussat: "It got to Vegas on time and my luggage was there, too."
Miinukset: "Rouge has less space per person than Spirit. I never thought that could be possible."
Plussat: "more comfortable than the small plane that we went east on. no stops"
Miinukset: "late taking off no food"
Miinukset: "Crew didn't come around much for most of flight, except for duty free - couldn't get water, or hot water for tea for a long time"
Plussat: "Tv screens were bigger and alot more newer than west jets."
Miinukset: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Plussat: "After late departure, late arrival and waiting 40 min for gate to become available for the aircraft sorry all combined with horrific traffic problem at the La Guardia airport nothing to write home about."
Miinukset: "Flight cancelled. had to spend night in Vancouver next day flight delayed had run fast to catch connecting flight to Deer Lake. Appalling that you guys are so useless with a flight on a major route such as Vancouver to Toronto. Will fly West Jet next time."
Miinukset: "The staff was really nice. However I was asked to switch seats and a flight attendant spilled water over me. They were very thankful that moved and very apologetic about the water so I feel bad for bashing them, I just think I should have gotten a free snack or something. The rest of the flight was alright."
Plussat: "All of the staff were upbeat, helpful and patient"
Plussat: "We were delayed leaving Barcelona. Liked that Air Canada rebooked flights and kept us up to date on other flights with short connecting times."
Miinukset: "This is for Air Canada Rouge which is their low cost portion. Had outlets to charge but did not work or very slow to charge phones, no wifi available even to buy, flight attendants are young and inexperienced in handling questions about challenges. No entertainment on flights which I did not know until after my first flight to Venice with no entertainment (iPads were all rented out) or Wifi available for over eight hours. Bathrooms are old and several bathrooms did not have brighter lighting after you lock door."
Plussat: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Miinukset: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."
Miinukset: "Kid crying and yelling the whole flight"