Very organized airline with friendly and professional air and land crew.
Poor boarding. Missed connecting flight. Had to stay in airport for 7 extra hours. Meal was provided but no accommodation provided and no lay flat seats. Would have been satisfied if a place to stay were provided for
Qatar airlines denied issue of any Boarding Pass to me at the Airport Check in counter, siting the reason that pre-booking of Covid Test appointment 'on arrival' at Kolkata Airport (CCU) was a mandatory requirement, even if I was not traveling from (or through) any of the 19 (nineteen) 'AT-RISK' countries notified by Govt.of India for the purpose of International Arrival. Moreover, Air-suvidha form of Govt of India which I had pre-filled with required documents, never asked me or redirected me to any Covid test pre-appointment site 'on arrival' by the international passenger. The QA executive at the Houston (Texas, USA) air-port check in counter informed me about this about this and said it has come from their internal memo. They even denied issuing me a copy or to take any photo of the same internal note. Though as per our understanding the same is not required as per Govt of India's latest guidelines in related to international passengers arriving in any of the Indian airports (including Kolkata). My subsequent telephonic call to Qatar Airways Customer Care centre also did not help. They only could inform me to send a mail using 'feedback' link in the Qatarairways official site and ensured that it would be replied within 12 hours. Even after making a complaint (through Feedback link in QA official website), I have not yet received any reply from them even after 4 days (besides an automated acknowldgement) of my complaint. In none of their earlier communication to me, neither Qatarairways nor by 'Kayak' / Indian Eagle, this requirement (even if it was mandatory) was ever been ever communicated to me. Suffered a huge loss due to this. Very much disappointed with the Qatar airways.
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Miinukset: "My flight got canceled but nobody responded from flyus.com"
Plussat: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Plussat: "Crew did a great job keeping the long 11hour flight manageable!"
Plussat: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Miinukset: "No wifi on board. The plane was one of the older ones, but still perfectly nice."
Plussat: "Good service by crew."
Miinukset: "Online check in was not working which meant long line to check in at airport."
Plussat: "Absolutely nothing."
Miinukset: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Miinukset: "Seats for its along way"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Crew was nice, attentive and very helpful"
Miinukset: "More leg room"
Plussat: "Bad service"
Miinukset: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Plussat: "service attitude"
Miinukset: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Plussat: "Snacks and the crews on board"
Miinukset: "The crews in the airport, not friendly. They dont even smile!"
Miinukset: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Plussat: "The staff are great, the food is good."
Miinukset: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Miinukset: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Plussat: "Great crew, as usual."
Miinukset: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Plussat: "great crew and food."
Miinukset: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Plussat: "Very friendly service!"
Plussat: "The flight attendants are always friendly and helpful"
Plussat: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Miinukset: "The alcoholic drinks on the craft had to be banned for sack of God"
Plussat: "Excellent service from the crew. Flight on time."
Plussat: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Plussat: "Very nice. Everything was great."
Plussat: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Miinukset: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Plussat: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Miinukset: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Clean. Friendly staff. Good food. Good entertainment."
Miinukset: "Small cramped seats."
Miinukset: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Miinukset: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Plussat: "Everyone on duty!!"
Miinukset: "Flight delayed Stewards were rude"
Plussat: "on time no one in my row so i got to sleep good food"
Miinukset: "enoyed it all"
Plussat: "The crew was very nice"
Miinukset: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Plussat: "Great personnels!!"
Miinukset: "Overall nothing but great Service!!"
Plussat: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Miinukset: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Plussat: "Roomy seats & clean appearance and modern cabin."
Miinukset: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Plussat: "Very nice service"
Plussat: "Everything is good"
Miinukset: "No bad things"
Plussat: "Was ok"
Miinukset: "If got good deal I will go with them again"
Plussat: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Miinukset: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
Plussat: "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
Miinukset: "Arriving on time"
Miinukset: "They need to smile and respect the passengers"
Plussat: "Vegetarian oriental meal was good. Movie selection was good."
Miinukset: "Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later."
Miinukset: "About cabin crew for for more smile"
Plussat: "seat very comfortable"
Miinukset: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
Plussat: "Standard of the flight was good"
Miinukset: "Cabin personal was unengaged rude and everything than helpful"
Plussat: "Innovative seating arrangements in business. Service was good."
Miinukset: "Comfort of seats and laying position are ok, a bit hard for 15 hours."
Miinukset: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Miinukset: "The company cancelled my flight and threatened to recharge for the seats. Had to plead to keep the flight I PAID for. Unbelievable and I will not be booking again with either company or agency in the future."
Plussat: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Miinukset: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
Plussat: "Everything is great"
Plussat: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Miinukset: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Plussat: "I paid for extra legroom so the seats were fine. The staff was fine."
Miinukset: "I flew United, not Cathay Pacific. The food. I have had much better food in all five other International trips I have taken in the last year."
Plussat: "The plane was great Boeing 350 I think great entertainment system, comfortable seats, and the Singapore new terminal 4 is wounderful"
Plussat: "Great customer service."
Plussat: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
Plussat: "Food is fine."
Miinukset: "washrooms are small and dirty."
Miinukset: "Bulk head seats. People walked over me all night including staff"
Plussat: "The flight attendants were professional and attentive."
Plussat: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Plussat: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Miinukset: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Plussat: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Miinukset: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Plussat: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Miinukset: "It was pretty good for the price"
Plussat: "Entertainment system worked fine."
Miinukset: "Economy class cabin is chaotic. Food is mediocre."
Plussat: "Crew were very helpful, food was great the economy seats were comfortable even for a 15 hours floggt"
Plussat: "Crew were nice."
Miinukset: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Plussat: "I like the comfortable seats"
Miinukset: "Thin blankets was not enough to bear the cold."
Plussat: "Entertainment okay. Screen small"
Miinukset: "No legroom at all. And I'm not even a big person."
Plussat: "Overall is good."
Miinukset: "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
Plussat: "Service with hospitality impressed me.Prefer to travel in cathay pacific air lines in future travel plans."
Plussat: "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
Miinukset: "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."
Plussat: "If you have diebitce don't fly on Cx no service it all"
Plussat: "Cathay Pacific agent was there to guide us to connection"
Miinukset: "Flight was delayed leading to harried connection."
Plussat: "Good leg room in coach. Comfortable seats."
Miinukset: "All good"
Plussat: "Seated 19K in business class on the 777 from Manchester. Crew was fantastic and responded quickly and enthusiastically. Breakfast muesli was really good"
Miinukset: "Food could be better. Lamp rump steak cooked well but potato on the side not washed properly. Breakfast option not appetizing"
Plussat: "We enjoyed the flight, the food, the entertainment system. Everything was good including the cleanliness of toilet facilities on this 16 hour flight. Very happy with Cathay Pacific."
Plussat: "The crew was very cordial and respectful."
Miinukset: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Plussat: "Great flight (considering it was like 20 hours we were traveling) Don't understand why we had to throw out the liquids we purchased past the security check points (like next to the gate). Why sell them then?"
Miinukset: "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."
Plussat: "Reboot shut my system down for a bit. Rebooting restored ok"
Miinukset: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
Plussat: "I had requested a diabetic meal and they came to talk to me about any other specifics that could be affect the reasons for my choice for have a diabetic meal. The flight attendants were very courteous and polite"
Miinukset: "It has nothing to do with the airline really, but the person in front of me had their seat back but because of the long legs of the person behind me, I was unable to recline, so I did sometimes feel in a bit of a closed spot. Not the airline's fault really."
Plussat: "Very nice crew. Helpful and kind."
Miinukset: "No sound system on my screen. The crew were wonderful trying to fix it but it was broken. Pee all over restroom floor."
Plussat: "Food was pretty good and the staff helped with providing tea periodically."
Miinukset: "The chicken rice was a bit disappointing. On the way out from Bangkok to Fukuoka the food was better. I was left wandering around at the Hong Kong airport to find the gate. The transfer station at E2 was hard to find - more signs or better directions from personnel would have helped. This was in contrast to the exceptional treatment I received from CP when I was making my close connection in Hong Kong on the way from Bangkok to Fukuoka. The lady helped escort me through the airport to make sure I caught my flight and had been waiting there as I exited the plane -- that was fantastic but in sharp contrast to my experience on the return segments."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Many of the business class seats had to be addressed by the crew manually by removing the cushions and forcing them to recline Crew responsiveness was great They were as affected by this as the passengers
Food could have been better.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The food served could have been better
NEVER NEVER NEVER use Kayak to book your flight. Shitty things happen. You end up dealing with complete strangers. DO NOT DO IT !!!!
Everything was perfectly fine! The crew members are all polite and generous! The service was first-class! Turkish Airlines is the best of the world!
Miinukset: "Just to improve on the services and hospitality but there are really good"
Plussat: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Miinukset: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."
Miinukset: "Every thing was good"
Plussat: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Plussat: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Miinukset: "Nothing comes up to my mind"
Miinukset: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."
Plussat: "Great service and food"
Plussat: "I’ve flown Many airlines in the past but my experience with Turkish airlines was wonderful. The only bad thing was that there was a lot of turbulence. The staff were super helpful, every time you asked for something they provided quickly. The seats were spacious. Great flight entertainment tons of movies to choose from. Food was yummy. Will defenitly fly with Turkish air in the future."
Plussat: "The food was good!"
Miinukset: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Miinukset: "The worst airline I have ever flown with, worst disruption management. No care for customers."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Great entertainment system (though nothing new since my last flight 2 weeks ago)."
Miinukset: "As all airplanes, seats are somewhat cramped, and the food, while good enough, is pretty much the same it is on every Turkish Airlines flight. Some more variety might be nice."
Miinukset: "I miss the turkish delights they used to serve"
Plussat: "Entertainment was OK boarding was a good comfortable sitting."
Miinukset: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."
Plussat: "Everything was well taken care of."
Miinukset: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Plussat: "Food and entertainment much better than any other airlines."
Miinukset: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Miinukset: "same, boarding crew was not friendly, and it took a while for boarding."
Plussat: "Food, crew."
Miinukset: "Boarding process which did not use jetway."
Plussat: "Good entertainment selection. Good enough food."
Miinukset: "Not enough legroom. No need at all for those foot rests."
Plussat: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Miinukset: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"
Plussat: "Every thing"
Miinukset: "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
Plussat: "Entertainment was excellent- choice of movies, music and ground cameras,"
Miinukset: "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
Plussat: "Food was good. Entertainment worked."
Miinukset: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Plussat: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Miinukset: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Miinukset: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Plussat: "This was the best coach experience I've ever had. Food was great, tv screens were large, little bags with earplugs, slippers... were provided. Other airlines could take some pointers on how to treat passengers on long, overseas flights."
Plussat: "Pretty good quality for an economy class, including free beer and wine, and a variety of movies. Price was the best."
Miinukset: "The crew deodorizing the bathrooms every hour or so (overdoing ...)."
Plussat: "Free wifi for business class HD movies + good quality DENON headseat"
Miinukset: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Plussat: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Miinukset: "My TV remote was broken. I could have used next seat but was too lazy."
Plussat: "The flight staff was very friendly, even to difficult passengers."
Plussat: "The crew bumber was short fot the full flight. The food used to be better in THY."
Plussat: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Miinukset: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Plussat: "I like the good service and the food"
Plussat: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Plussat: "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
Miinukset: "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
Plussat: "The usual courteous service and interesting spread of appetizers."
Miinukset: "I am a frequent user of Turkish Airlines and I enjoy the good service they offer BUT I have never understood why they just can't get boarding better organised. Regardless of what destination I have been going to, boarding time with Turkish is a nightmare, it is always chaotic and provisions for priority boarding for premium class passengers is a joke, often non-existent. All other services are great but this one element takes the joy out of what would otherwise be a great airline."
Miinukset: "No TV's, but ok it was a short flight."
Plussat: "All was great as mentioned earlier."
Plussat: "The crew was good"
Miinukset: "The bording wasn't good"
Plussat: "I enjoyed the flight"
Plussat: "787 no one cannot love it"
Miinukset: "Maybe bigger seats with better privacy"
Miinukset: "Paid for extra leg room seats and didnt get them"
Miinukset: "Respect human and fix the air conditioning"
Plussat: "The crew was friendly and courteous."
Miinukset: "Make seats more comfortable and food more tasty"
Plussat: "Crew excellent,food excellent,was very surprised after reading some bad reviews on the net."
Miinukset: "Having pyjama to wear will have equalised Qatar business class."
Plussat: "This crew was better that last flight overall"
Miinukset: "Better seating arrangements"
Plussat: "Crew was great, food was great, seat was comfortable"
Miinukset: "Clogged sinks"
Miinukset: "If a flight was delayed you should arrange something to enhance the security check procedure for the passengers of connecting flight. Qatar airways had done that for the passengers."
Plussat: "The food and the comfortable seats"
Plussat: "Legroom Entertainment Airport onboarding exp"
Miinukset: "- horrible crew, many crew members were just rude to many passengers. Often rolling their eye and making overt gestures to passenger questions - one crew member just threw the food tray down and it all spilled over another passenger - they also struggle with english and so is hard understanding both ways - abslote the worst food selection and quality in my experience. Better pack your own food from home"
Plussat: "Crew are great. Food good. Entertainment selection pretty good."
Miinukset: "I don't know why but on all Etihad flights I've been on so far (4), I found the seats very uncomfortable. There seems to be no padding on them and hence they are uncomfortable especially on long haul flights."
Plussat: "great plane, comfort, crew"
Miinukset: "Food and entertainment"
Plussat: "Smooth ride"
Miinukset: "The food wasn't great specially the breakfast vegetarian option . The staff should be more friendly and the options have a long layover"
Plussat: "The staff were great and very nice and helpful. It was very quiet in business class and we enjoyed that as economy was really crowded. The business class lounge was nice but needs a quiet area where people who have long layovers (like us) can lay down and have a darkened room for a bit of rest."
Miinukset: "The seat I was in was very hard and definitely needs more padding. My but was killing me during the flight but the cabin crew helped me by gin I got me 2blankets to fold up and sit on. The pillows are way too big and hard. I recommend paring them down the size they currently are. I was in seat 7-E. The business class bus was last to come so we waited for a long time to get to the plane. Most of economy was boarded before us. But not really a big problem as we did get on the plane with no problem."
Plussat: "The movies were okay."
Miinukset: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."
Plussat: "Timing was maintained"
Plussat: "They didn't let me n my sister fly. Plus they took 3 hours to give our bags back."
Miinukset: "The attitude of the airline n everyone was poor. No help nothing from anyone."
Plussat: "Staff was great...Food was good...Upgraded to first class !!!!!"
Miinukset: "5 hours flight took 8 hours"
Plussat: "You can’t beat the quality of service, seating, and other amenities you arrive fresh even after a 14 hour flight"
Miinukset: "The variety of movies is not that great needs to be improved some series have only one episode which defeats the purpose. While others have more so you cannot watch anything really with series."
Plussat: "Crew was lovely."
Miinukset: "Business class seat uncomfortable when made into bed. Crew appeared tired and overworked as time went by became inattentive Chaotic boarding and no information given about difficulties they were having. Lacking in food variety and minimal entertainment variety."
Plussat: "Spacious. Good food. Courteous most of the time."
Miinukset: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."
Miinukset: "At most times crew on the aircraft were busy talking amongst themselves than helping out passengers on the flight."
Miinukset: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Plussat: "The flight was perfect the flight attendants was also up to scale thank you very much for the nice flight"
Miinukset: "The fly agency supposed to advise me a hotel inside the airport I asked to be inside the terminal so I had to cancel the booking in there and lose money because the hotel they advised me was outside the terminal not inside"
Plussat: "Not disturbed when i wanted to sleep crew was efficient"
Miinukset: "Very long flight Rice with every meal was boring , meals were infrequent for a 14 hr flight"
Miinukset: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
Plussat: "The entertainment was amazing... Updated movies and all."
Miinukset: "The food was not Even 2 star... It was so bad tasting... Portions were for toddlers not for grow adults... And my stomachache won't go away since I ate on the flight from Abu Dhabi to NYC..."
Miinukset: "every thing else"
Miinukset: "to long of delay at airport"
Plussat: "A380 is great."
Miinukset: "The food was not so good."
Miinukset: "The food was lacking. Even though it's a short flight they could have offered more than a muffin and a yogurt."
Miinukset: "Impossible to contact on phone. When trying to change seats online but could not, I tried to contact on phone. Not possible at all. Finally had to do in airport when not many choices are not available"
Plussat: "The food"
Miinukset: "Flight was delayed. Wait,wait,wait. Overnight stay in a HARD AIRPORT CHAIR."
Plussat: "Good nice flight feel like you sitting in bussiness class"
Plussat: "I like their perfect schedule. Their crew members are also very helpful."
Miinukset: "The first main meal was the same as in the flight from kolkata to abu dhabi. I don't get non veg option. I got very bad smell from my next passenger."
Plussat: "Best airline out there, by a long shot Was given a vegan food option when booking!"
Plussat: "I like the Islamic programs, nice food, nice pillow"
Miinukset: "Food was too salty! Crew needs to be more helpful if passengers are non English speaking; they could show them how to stretch the chair and pull it up while eating. Crew could also ask passengers what kind of movies or entertainment they like and show them how to operate!"
Plussat: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Miinukset: "There was nothing not to like. Great service"
Miinukset: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Miinukset: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"
Miinukset: "Vegetarian food not that good."
Plussat: "The flight departed and arrived on time and it was uneventful - just what you want from a long journey."
Miinukset: "There can always be a little more leg room, can't there?"
Miinukset: "The remote control for the in-flight entertainment system did not work."
Plussat: "Emigration and customs at Abu Dhabi"
Miinukset: "Leg room between seats are too small and in flight service was not good"
Plussat: "Planes were good. Crew was ok. Except Checkin management not bad. There are other better airlines for same price."
Miinukset: "Checkin problems. They look for means to charge extra for handbag. Their handbag dimensions are smallest than any other airline. A standard carry on strolley will never fit their dimensions as they have it 7cm less in length and they harass passengers to pay for it. Very bad attitude."
Premium economy worth it for the seats being so comfy ( blanket best ever so soft!!) and managed to sleep on an overnight from USA to UK. Cold flight so an extra layer to hand advised
The cabin had a great atmosphere and seats were very comfy. Some of the crew not all were very abrupt lacked service skills when dealing with elderly passengers. Don’t make people feel stupid. The food was awful worse I have had. Virgin premium beats this AA flight hands down for service and food.
It would be good to have free Wi-Fi without depending on flying rewards
Flight on time Endless queues Tempted to take train next time
Flight was delayed for more then hour
You people are an absolute disgrace. Read the chat room messages where we desperately needed your help and you repeatedly live it was us. Absolute disgrace.
Our luggage didn’t arrive with us and it is a very big problem
Wow!! Flying for me will never be the same!!! Best flight ever!! Only improvement would’ve been…the waterline broke which I realize can happen. The steak wasn’t very good but doable with the sauce on it. Extra pillows would’ve been nice for those that needed it. Other than that, it was an amazing experience! Our flight attendant Roberta treated us like our mom. She helped my son fix his bed. She babied us all…just want you want on an 8 hour flight. The pods that lie flat were so comfortable. The lighting coming back up gradually in the morning…perfect!
Plussat: "Such a delightful flight."
Miinukset: "Departure late by 25 minutes!!"
Miinukset: "Was excellent"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "Everything was on time. Attendants were courteous."
Miinukset: "Food was quite expensive - vegetarian sandwiches were underwhelming. Disabled mother had to stand and wait to get on plane despite being told that she wouldnt have to."
Plussat: "Comfortable new plane, friendly staff."
Miinukset: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Plussat: "The crew were above friendly, calling you by name and were very accommodating."
Miinukset: "Plane was older, seats were grungy and the onboard entertainment was not updated, i.e: small screens with poor visibility, some screens did not even work for some passengers, limited amount of movies/entertainment for a 10 hour flight this was disappointing and seriously makes me reconsider flying British Airways ever again."
Plussat: "The in flight services met my expectations."
Miinukset: "We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated."
Plussat: "Great service Yummy meals Free movies to watch Comfortable seats with use of pillow and blanket"
Plussat: "Crew was great!"
Miinukset: "Boarding was not as efficient as it board by Group and I no indication on the boarding pass a group number.For Premium Economy, I would expect more space."
Plussat: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Miinukset: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Breakfast was tasty"
Miinukset: "Food choices not good for lunch/ dinner"
Miinukset: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "It was a short flight"
Miinukset: "There is a charge for beverage service."
Plussat: "Food was excellent"
Miinukset: "Seats and seat configuration"
Plussat: "all of the same reasons as noted above"
Plussat: "Easy flight sequence to get from Seattle to BCN"
Miinukset: "Could use better entertainment selection"
Plussat: "The plane landed"
Miinukset: "Seats not comfortable; wasn't brought promised water, landed with headache as a result. Flightlate"
Plussat: "best vegan meal ever"
Miinukset: "I missed my connection and was stuck for 12 hours. I was not warned that at nearly 70, I might need help to get to the gate on time. When I was late, the staff told me I should have asked for help.I had no way of knowing. I was told on another flight about the time limit. The lack of variety of entertainment and the quality of the equipment and the picture resolution made was a joke"
Plussat: "Food, ."
Miinukset: "The flight was delayed 4hrs after a 5hr layover. Passengers where shifted from a warm departure area to a very cold area to wait for transportation to the plane. Overall confusion of the staff. The pane, a 747 seemed to be an earlier model plane that needed to be updated."
Plussat: "Friendly and attentive flight staff, excellent entertainment, pilot's candid messages."
Miinukset: "Strange seat layout. It felt crowded."
Plussat: "Good, thanks"
Miinukset: "not many options in food n juice, I asked for cookies ( basic thing ) , was not available even. No option for Bollywood movies in entertainment as lots of Indian fly in this Delhi - London - San Jose"
Plussat: "Food, seats pretty good , movies offered some good choices much better than US carriers"
Miinukset: "Heathrow airport at 4:30 AM not fun at all"
Miinukset: "BA pulled a fast one on the passengers by first gradually increasing the projected delay, up to 3.5 hours, and then last minute changing the flight status from "delayed by 3.5 hours" to "on time, gate open". They did this without making any announcements on the loudspeaker, or sending any notifications to the passengers. Whoever didn't see the status change on a screen would have missed the flight. The crew must have recognized this (after half of the plane didn't show up), and just decided to wait some more, so our "on time" flight was eventually delayed by 1.5 hours only because the airline couldn't shepherd the passengers together when they were ready to leave."
Miinukset: "No power outlets at seats."
Plussat: "The best part of the Stuttgart to London trip is speed of getting through the Stuttgart Airport - no lines and very efficient. And the fact that it is a jet (my preference over turbo-props)."
Miinukset: "No entertainment connections. Not even free coffee, tea, or soda. Very no frill. Even a small bottle water and hand wipes would have been better than nothing. Not much interaction with crew."
Miinukset: "Long lay over"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "It was late and I almost missed my connecting flight"
Miinukset: "Missed flight due to BA delay from Edinburgh"
Plussat: "The services I paid for were delivered very well"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Very little."
Miinukset: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Plussat: "I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!"
Miinukset: "Having to pay for a cup of tea!"
Plussat: "full flight but well staffed and attentive. Great entertainment options."
Miinukset: "Having to pay for a cup of coffee and water."
Plussat: "The service was excellent. Really liked the economy plus section and the little perks made a big difference."
Miinukset: "The steak was overcooked. The baggage return added an hour to my trip home (I know this is likely a JFK problem) They are still handing out landing cards and asking you to fill them out at JFK for US passports--stop!"