Miinukset: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Plussat: "The crew was efficient and very helpful."
Miinukset: "Entertainment choices of selected movies were limited."
Miinukset: "Seat cushion could use more cushioning. Larger portions of drinks served"
Plussat: "JAL operates with incredible efficiency."
Miinukset: "Boarding in New York could have been better organized"
Plussat: "I had a nice exit row seat so that was nice"
Miinukset: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Miinukset: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Plussat: "The crew provided excellent service and the food is really great."
Miinukset: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Plussat: "Staff are the best of all airlines I have been in."
Plussat: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Plussat: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Miinukset: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Plussat: "Crew was very pleasant"
Miinukset: "Food was fair, not great."
Plussat: "Excellent crew,service and great food."
Miinukset: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Plussat: "Very nice airplane with new technology"
Plussat: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Miinukset: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Plussat: "Very comfortable plane, even full. Polite crew."
Plussat: "Can use wifi with free"
Plussat: "The service was great. Food was delicious,"
Miinukset: "It was a bit too warm in the aircraft."
Plussat: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Plussat: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Plussat: "best comfy seat! best food best service! I will use japan airline again!"
Plussat: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Plussat: "service is great!"
Plussat: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Miinukset: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Plussat: "The flights were generally ok. Flying coach.."
Miinukset: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Miinukset: "No individual AC vents to stay cool on long flight."
Plussat: "Enjoyed the greeting, politeness and food"
Miinukset: "More English speaking would be preferred"
Plussat: "food was great movies are updated flight attendants are professional and courteous"
Plussat: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Miinukset: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Plussat: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Plussat: "The main entree was excellent."
Plussat: "Good food and punctuality"
Miinukset: "No English subtitles for English speaking movies"
Plussat: "Service was excellent."
Miinukset: "Seat felt stiff but felt well rested after flight"
Plussat: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Plussat: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Miinukset: "Long, long flight, not much leg room."
Plussat: "The upgraded seating."
Plussat: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Plussat: "Crew service"
Miinukset: "Food and not so updated movies in entertainment."
Plussat: "Everything !!!"
Miinukset: "Food was very bland"
Plussat: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Plussat: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Miinukset: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."
Plussat: "Everything was so good. flight attendants were great. plane wasn't full so there were empty seats. plane was super clean and nice. can't recommend them enough."
Miinukset: "food was only decent, but it's probably just my personal taste"