Etsi halvat lennot välille Helsinki - Teneriffa

Miinukset: "I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have."

Miinukset: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"

Plussat: "Everything very excellent"

Plussat: "Very fast and cheap flight."
Miinukset: "Seats were extremely uncomfortable. Boarding was very chaotic."

Plussat: "Leg room"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Miinukset: "Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff."

Plussat: "Service was great. Seats were spacious and comfortable. Smooth plane ride."

Plussat: "Crew was good"
Miinukset: "No entertainment at all, food was bad"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "The crew is attentive and friendly The seats are flat-lay"
Miinukset: "The food is mediocre at best Seats are narrow"

Miinukset: "More movie choices and more music choices"

Miinukset: "My baggage didn't come on time. I have to stay at the airport for additional 3h"

Plussat: "Excellent service and food"

Plussat: "The service was excellent. The flight was on time. The crew was very friendly."

Plussat: "Great crew. Ontime. Great online check in process."
Miinukset: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."

Miinukset: "Crew at Newark airport unpleasant and dismissive."

Plussat: "Fast boarding."
Miinukset: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."

Plussat: "The bathroom downstairs"
Miinukset: "Late arrival inMunich, rush to connection and my luggage didn’t make it"

Plussat: "Nothing!"

Miinukset: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Miinukset: "Didn't happen yet."

Miinukset: "There were no options for food, I was just told that there was only pasta left while the passenger next to me ate chicken. This was totally unacceptable. I only hope that this was my last trip with Lufthansa."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Nice flight."
Miinukset: "Delayed flight."

Plussat: "Nothing"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Plussat: "Our experience flying with Lufthansa was very pleasant. The overall process of making connecting flights through Frankfurt was much easier than we had anticipated. The cabin crew was friendly and courteous. I will be flying Lufthansa again."
Miinukset: "I would appreciate the ability to check in and get seat assignments at least 2 days before the flight. The day before traveling can be fraught."

Plussat: "Excellent service....very comfortable."

Plussat: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."

Plussat: "Super staff!"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "the fl;ight was late overall 6 hours, which depended on weather, but"

Plussat: "Service was excellent"
Miinukset: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Miinukset: "Seats were quite uncomfortable due to inadequate leg room."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Great food and nice to be offered wine with dinner and after dinner drink"
Miinukset: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."

Miinukset: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Food , great service"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Crew was professional as always"
Miinukset: "Nothing to report"

Plussat: "In some airlines, you experience a different standard from Europe to America, compared to standard from Africa. Luftansa did not compromise quality. The partner maintained the same. The booking from Kayak was excellent . The travel was seamless."
Miinukset: "Nothing"

Plussat: "What a wonderful experience. My husband is a very tall man and he had commented on how much leg room there was in this plane. Everything was very comfortable, people were very polite. Wonderful experience. We also appreciated in the terminal in Munich the free coffee and newspaper stand when we left the plane. How refreshing it was to be able to get a free cup of coffee after a 6am flight. We will be looking into Lufthansa again!"

Plussat: "The food and the entertainment were excellent, staff also worked very well, and the airplane appeared well cleaned and maintained"
Miinukset: "The economy seats are too close to each other to be comfortable for extended periods of time (back to front ways - side space is reasonable)."

Plussat: "This Transavia Airlines is not good at all."
Miinukset: "Many things cheaper does mean better."

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"

Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."

Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Delay due to strike"

Miinukset: "The plane is so old..,"

Plussat: "The aircraft"
Miinukset: "No overbooking next time!"

Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"

Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"

Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plussat: "KLM staff is great"

Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."

Plussat: "My seat at the window was great and the staff really friendly and courteous!"

Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."

Plussat: "Friendly and efficient crew. Flights were on time if not even early."

Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Miinukset: "old screens and entertainment system leg room to small"

Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Miinukset: "Flight was cancelled."

Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Miinukset: "The movie selection did not seem extremely varied."

Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."

Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."

Miinukset: "Delayed!"

Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"

Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Plussat: "Everything - Checkin, crew, food, entertainment"
Miinukset: "Nothing"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Miinukset: "No complaints."

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed that the flight didn't have wifi / USB):"

Plussat: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Miinukset: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Plussat: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Miinukset: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Plussat: "Excellent service and comfortable flight"
Miinukset: "Flight delay roughly an hour"

Plussat: "The entertainment was actually great. Literally everything else was terrible."
Miinukset: "It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight."

Plussat: "Happy crew, efficient. Friendly. Everything on time or early 5*. Appreciated no fuss of hand luggage size and weight (as on others) Keep up the good work!"
Miinukset: "All perfect, none"

Plussat: "Boarding was super easy - but then I did pay extra for Priority."
Miinukset: "If you don't order food in advance, there's only the snack menu available, which is very limited and poor quality. Also, the cabin staff basically ignore you, while offering a range of goodies, at different times, to those who did order in advance."

Plussat: "This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers."

Miinukset: "Third party reservations should include automatic baggage transfer, I will think twice before using KAYAK again for this reason. There should be a cash payment option for food onboard. Even if dinner has not been ordered, a minimum should be offered in a selection of snacks and drinks"

Plussat: "The seats in Norwegian Premium Economy are excellent for the price. The service on board is excellent."
Miinukset: "The food is just OK, and the in-flight entertainment system is pretty nominal, not offering much choice. The boarding in Paris was a fiasco! There was not enough room in the boarding area, at least 40% of the people were either standing or sitting on the floor."

Plussat: "See comments on other leg."
Miinukset: "See comments on other leg."

Miinukset: "Our flight from VCE to CDG was delayed 30 minutes and the flight from CDG to FLL was early. We missed our check in by TEN MINUTES and were not even allowed to pass the security to speak to someone at a counter. We were told with ZERO empathy that we lost all of our money from the previous flight and we needed to buy another ticket. VERY EXPENSIVE TICKETS. The only VERY EXPENSIVE tickets available had a 6 hour layover IN MOSCOW. This was such a horrible experience. What a way to end our honeymoon. You have utterly destroyed something that was supposed to be a wonderful experience."

Plussat: "機材が新しい"
Miinukset: "遅延しないで到着して欲しかった"

Plussat: "機材が新しい"
Miinukset: "機内食 35ユーロのコスパが全くない"

Miinukset: "Free drinks"

Miinukset: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"

Plussat: "Left right on time with an efficient service."

Plussat: "The crew the attention while on my flight.. overall I can’t wait to fly with Norwegian airlines again"
Miinukset: "Keep up with the great work"

Plussat: "My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way"
Miinukset: "Any other airline from Maine!"

Miinukset: "Unruly passenger caused delays"

Miinukset: "No entertainment"

Miinukset: "I didn’t know I had to pre-order my meals. Also, the entertainment selection was very limited."

Plussat: "You ought to have a NA option as Food was not served on this shorter route."

Plussat: "Service, seating and amenities were great."
Miinukset: "We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway."

Miinukset: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"

Plussat: "They’re very mediocre selection of movies were free"
Miinukset: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."

Plussat: "A couple of crew members were especially helpful. Overall everything was great"
Miinukset: "The Soggy hot sandwich. No decent dinner selection. The high prices of food and drink"

Plussat: "Mid-air"
Miinukset: "We were late boarding and took off late, now we have landed an hour ago and still sit on the tarmac. This is ridiculous. Screens in seats do not work. Terrible and I would avoid."

Plussat: "The flight got us home"
Miinukset: "Meals and DRINKS were not included when you purchase your ticket via third party. Says there’s WiFi on the plane but none was available. We were super late to board and when we finally did it was complete chaos. They disregarded boarding groups and it was every man for himself. The crew were meh. Since they don’t have to hand out drinks and food to everyone, there’s very little interaction. I’ve flown discounted airlines before and this was hands down the worst."

Miinukset: "Both my flights were delayed 2-3 hours"

Plussat: "I picked my seat out nd this time Norwegian kept layout of plane with what I paid for (they rarely do and often change place configuration without compensating for the change)"
Miinukset: "No a/c in airport terminal or plane. People were sweaty and it was disgusting. No announcements at all while waiting in airport to board plane which was delayed over an hour. Instead the staff was literally grabbing customers and pushing them into lines....I wasn't touched but I was watching and it was amazing that they could get away with what they did. Never handed out customs cards which led to excessive delays in customs. The Customs agents were actually bad mouthing the airline for their poor service."

Plussat: "Friendly staff as always, and more leg room than most budget carriers"
Miinukset: "They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes."

Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Plussat: "On time and very comfortable"

Plussat: "New Boeing Dreamliner plane was very comfortable. We successfully bid for an upgrade which was of course spacious. Most food and drink was complimentary."
Miinukset: "The movie selection was limited. If there was on board music I couldn’t find it. There are usb and power points so you can bring your own though. It was awkward to eat out of the meal boxes with little plastic cutlery."

Plussat: "Modern Boeing, seats are comfortable enough, good selectiom of movies and tv shows and the snacl bar service was on point."
Miinukset: "A little delayed before boarding. We took off 25 minutes late (1sr flight) and 50 minutes (1nd flighr) But it seemed it was because of paperwork."

Plussat: "The quality and amenities of the plane"
Miinukset: "Arriving to my destination 12 hours later than planned."

Miinukset: "Giving out water should be free!"

Plussat: "Nothing"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."

Plussat: "The crew was very friendly and helpful. The boarding process was fast and efficient. The crew was very fast in their response time especially when food was ordered. The entertainment was probably my favorite part of the ride because it helped pass the time."

Plussat: "There was a medical situation on board. The crew kept us informed as to why we were delayed and updated us on the situation and when we would be leaving. A dispute between two passengers was solved by the steward wisely moving one of the parties involved."
Miinukset: "Water should be available free of charge on all flights longer than two hours."

Plussat: "All"
Miinukset: "Only graded one star for last two as short ball NA"

Plussat: "the overhead lights were amazing and calming. tv audio was the best I had on any plane so far, and a great selection of movies."
Miinukset: "you had to pay extra for food, even water"

Plussat: "It was very good experience. 0 complaints from me."
Miinukset: "Everything went well."

Miinukset: "Every little thing had to be purchased. International flights should be better than that. There were so many hidden costs"

Plussat: "Crew was polite. Entertainment system was acceptable."
Miinukset: "While Purchasing our tickets, it was not made clear that our bags and meals need to be paid for separately. Once we got on the plane, there was an option to bye food however most of the food was unavailable on our flight. The only thing we could purchase on a 7 hr flight was chips and corn nuts."

Miinukset: "No food provided on a eight hour flight.Even had to pay for a cup of water. Flight attendants were very rude."

Miinukset: "Delayed by over 3 hours."

Plussat: "Quick flight. Fast boarding Good choice of entertainment"
Miinukset: "The plane was freezing With three people sitting together, it is definitely cramped. Staff aren’t as friendly."

Plussat: "The flight was fast"
Miinukset: "Horrible people doing the check-in for the flight Very stricted with weight so they can charge you horribly high prices for their benefit Very arrogant Delayed flights Not offered even water if you hadn’t booked meals Very expensive snack bar prices and can only pay by card Worst airline ever with the most abusive and arrogant staff"

Plussat: "Modern newish plane & generally a good flight with minimal air disturbance"
Miinukset: "Over an hour delay before taking off although we landed only 35 minutes late. Would have thought some free drinks might have been served given length of the flight even if it is a budget airline. Room between seats is a bit tight."

Plussat: "Economy Seats were comfortable"
Miinukset: "Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical."

Plussat: "The flight was delayed by 2 hours but it was quite well handled by the crew"

Plussat: "Cheap."
Miinukset: "Cheapness!"