Plussat: "The plane was nice and comfortable. The flight was only about 40 minutes."
Miinukset: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Very enjoyable great staff,"
Miinukset: "Lower prices"
Miinukset: "connection information very poor"
Plussat: "Seating room, food, and service"
Miinukset: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Miinukset: "Not a thing"
Plussat: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Miinukset: "More selection of food, more variety of sandwiches and bread used."
Plussat: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"
Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Plussat: "The food and service were great!"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Miinukset: "I didn't like that they tried to sell stuff on the plane."
Plussat: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Plussat: "The crew was fine. Got there on time."
Miinukset: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Plussat: "A female pilot! Nice crew. Clean bathroom."
Miinukset: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "I mean, it was how a flight should be, painless."
Plussat: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Miinukset: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Plussat: "The crew was lovely"
Miinukset: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."
Plussat: "plenty of space (very few passengers)"
Miinukset: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Miinukset: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."
Plussat: "The flight attendants were good at checking on the needs of the passengers"
Plussat: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Miinukset: "I needed a gluten free meal and found it rather dry and unappetizing."
Miinukset: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Plussat: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Plussat: "Short flight, friendly crew."
Plussat: "Not enough space to store items."
Miinukset: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Miinukset: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Plussat: "Staff was friendly"
Miinukset: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Miinukset: "Crew service is very poor"
Miinukset: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."
Plussat: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Miinukset: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
Miinukset: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Miinukset: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Plussat: "Loved the time of the flight. The airport was not at all busy and the flight was not full. The crew was awesomely friendly and the flight itself was perfect. We love SAS,"
Miinukset: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Plussat: "The Plus Seating was really good"
Miinukset: "That I wasnt on the flight! Air traffic in Rome delayed us from leaving on time. Airline wouldnt comment until 15 minutes before landing if connecting flights would be held. They werent...we were 45 minutes late. Though my son and I were put up in a hotel it didnt compensate for our missed engagement in Chicago.1 full day gone!"
Plussat: "The plane was brand new with comfortable seats that had adjustable headrests. This made sleeping very easy. I was impressed with the food and the flight attendants were great."
Miinukset: "The seating area was cramped making it difficult to move around, do work or view the screen.I know this is typical of coach class but I still don't like it. The selection of movies was adequate but smaller than I'm used to. There wasn't much in the way of music to choose from. Only one choice for jazz and classical."
Plussat: "Loved the new, roomy interiors!"
Miinukset: "I know this is petty, but many major airlines allow you to watch your movie all the way to landing. It's an annoyance to be cut off before your program ends, but not crucial. Second, the planes was freezing from start to finish with staff removing blankets and pillows upon take off and landing. I understand the safety concerns, but I jr to leave on my hoodie."
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
[ ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [ ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [ ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [ ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [ ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [ ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [ ] the only positive is that the airplanes are in good condition.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "blueberry juice, service and friendliness"
Miinukset: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Plussat: "They were polite"
Miinukset: "The leg room was terrible and the plane was hot."
Plussat: "Clean plane. Comfortable seat. Attentive crew."
Miinukset: "Three customer service issues with Norwegian - double charge, 5 hours late missed connection, and lost bag —- and still waiting for their replies more than two weeks later."
Miinukset: "Honesty regarding extra charges for baggage and meals"
Miinukset: "Despite not purchasing meals or drinks, it would’ve been nice to have been asked if I want any water. For an international flight that was over 10 hrs, I would never recommend."
Miinukset: "Friendliness of the staff. Plane is outdated and small. It flies. But I felt unsafe and claustrophobic"
Miinukset: "Third party reservations should include automatic baggage transfer, I will think twice before using KAYAK again for this reason. There should be a cash payment option for food onboard. Even if dinner has not been ordered, a minimum should be offered in a selection of snacks and drinks"
Plussat: "Nice airplane"
Miinukset: "Crew talking laughing loudly for a long time in galley and making excessive banging noice"
Plussat: "Seats were fine in economy. Overall the flight was a breeze."
Miinukset: "WiFi on trans-Atlantic flights."
Miinukset: "I thought flight attendants could have been a bit nicer"
Plussat: "Just an overall bad experience. Will not fly with them anymore"
Plussat: "Good selection of latest movies available for free."
Miinukset: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."
Plussat: "Fantastic crew and nice premium class amenities."
Plussat: "You ought to have a NA option as Food was not served on this shorter route."
Plussat: "Plane seemed rather new and clean. Seat assignment put my husband and I together. Liked having personal screen for entertainment, with easy to see headphone plug-in and usb charging as well."
Miinukset: "No legroom, thus very cramped for an overnight flight. Wish we had been given a seat on the aisle - there were some empty ones on the flight. I ended up using one for awhile halfway thru flight because center was so cramped."
Plussat: "We liked nothing"
Miinukset: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
Plussat: "Small airport, easy to get into, drop off SIXT rental car, and clear entry. Flight from Split to Stockholm on Boeing 737 was pleasant, and all one class."
Miinukset: "Could not check in for the the 2nd leg, Stockholm to Ft. Lauderdale. Split airport is terribly over crowded and uncomfortable without adequate space to sit, bathrooms to service the amount of people, AC to handle the heat load with the number of people, etc. That being said, the check in, security, and gate people are professional and very pleasant."
Plussat: "They’re very mediocre selection of movies were free"
Miinukset: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."
Plussat: "For a low cost airline its ok"
Miinukset: "The help this company is offering for delayed or lost luggage is less then minimal"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "The flight attendants were nice."
Miinukset: "There is not business class even though you pay business class fares. Their seats are not comfortable. The food was okay. The clincher for me was that they charge by the kilo for excess baggage. I had just gotten married and we were moving my wife to Asia to live with me. We had 1 extra bag and they would not even listen to our situation. They charged me $600 for an extra bag. I will never fly Norwegian Airways again. No consideration for their passengers. The bottom line - do not fly Norwegian Airlines..."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "Overcharged on luggage because I had 10.5 kg of carryon luggage instead of 10kg. The flight was virtually empty and so much space and still can’t understand why I had to pay usd 130 for 0.5kg over the 10kg. Felt exploited and cheated"
Plussat: "Crew was extremely helpful. The flight was delayed and it was cutting it close with my connecting flight. One of the crew members had the bus take me to my terminal and I made the flight."
Plussat: "It was a nice new plane."
Miinukset: "They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance."
Miinukset: "Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda."
Plussat: "Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew."
Miinukset: "In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!"
Miinukset: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Miinukset: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"
Plussat: "Clean planes, free wifi,"
Miinukset: "Departure delayed nearly an hour, for a flight that is only one hour long. No compensation for delay (such as a free snack). Disorganized boarding - might be better to organize by seat-row numbers"
Plussat: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Miinukset: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Miinukset: "there was a 3 hour delay which made the wait with kids tough"
Plussat: "The crew was great and the flight was comfortable."
Miinukset: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Free Wifi"
Miinukset: "Full plane"
Miinukset: "Norwegians flight was delayed by more than four hours which caused the connecting flight to be missed. When I called for assistance in rebooking the connecting flight they told me all other flights were full and I would either have to find another airline and book connecting flight on my own or wait 4 days until they had an available connecting flight. Since my tours and accommodations were already booked I had to cancel my Norwegian flight and rebook a new last minute flight at much greater cost. Norwegian gave no reason for the delay and insufficient service on getting me to my final destination,"
Plussat: "Modern plane, in flight entertainment and free wifi BIG pluses"
Miinukset: "Slow check in despite using online checkin! Took me over an hour!!? Leg room is seriously limited and I had an aisle seat! Staff not very chirpy / friendly no smiles or chat"
Plussat: "Checking bags is free!"
Miinukset: "There was very little communication about gate changes- the gate changed two times while we were at the airport"
Plussat: "The flight was on time and the staff were very nice."
Miinukset: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Miinukset: "They refused to acknowledge us as we wanted to ask a question about boarding. And than boarding began. Wife is nearly blind and we were not allowed to go first."
Miinukset: "they do not even serve you water, when I asked ofr water they asked me to pay, it is not low cost Airline,l very unfriendly staff, I will never fly it again., the staff border line rudeness and have attitude issue. 7 hours flight or torture"
Plussat: "I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful."
Miinukset: "I wish there was a music selection on the screen for entertainment"
Miinukset: "NO WI-FI"
Plussat: "Seats were comfortable"
Miinukset: "Flight was late."
Plussat: "Plane was nice."
Miinukset: "They lost our bags and wwe had to wait an hour on the tarmac because of an AC issue so we had no air in a hot plane. It was terrible. The have us nothing for all of our misery and said we had to go online to complain. Useless staff."
Plussat: "Not alot to like."
Miinukset: "There was chaos getting on to the 737, the boarding process was not organized by zones. So boarding took a very long time. There was little room between the seats. There was no entertainment, and the TVs were shared."
Miinukset: "cramped seats"
Miinukset: "Norwegian Air cancelled our fight from Stockholm to Bergen......without notice.......were stuck because we had hotel reservations.....had to scramble to get a ticket on SAS at a last minute exorbitant price.......not a fun experience.......we are not happy about this........we did get our return trip from Bergen to Stockholm on Norwegian Air............Norwegian said we should ask to be reimbursed........just got back from our trip.......haven't had time to request the credit yet."
I mean, it's a Ryanair flight, so you know what you're going to get: Ads during the flight for, I'm not even sure what, raffle tickets? Paid food and drink options. Basic seats that don't recline. But also, friendly staff and inexpensive fairs. I know the bargain I'm making with Ryanair and it works for me.
Fast, good loads in and out, totally worth of price.
Very strange boarding, long wait on foot after the gate.
Miinukset: "Once again, they were late to depart and to arrive..."
Plussat: "No issues - everything went smoothly"
Miinukset: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Plussat: "Value for money"
Miinukset: "Flight was delayed and when we got to our destination there were no staff present to disembark the aircraft so we were further delayed."
Plussat: "No frills, but for a quick trip it was excellent. Lots of leg room"
Plussat: "On time. No hitches."
Miinukset: "All I expected from a budget flight"
Plussat: "Very affordable fares"
Miinukset: "Boarding, it was very chaotic. They had people paying for baggage fees at the gate and the credit card machines were not working."
Miinukset: "they charge priorety and seat a jot of money. i payed 180 euros for the ticket flight.but there was not any prirety like it was in my flight from budapest to ovda.i also pay to the seat and before taking off sll the payed seat become full and the stuff did not care. Next time i will not buy prioret"
Plussat: "The crew were friendly and helpful"
Miinukset: "The lateness of the flight"
Plussat: "Flight on time no delays especially with the weather been bad"
Miinukset: "Only problem I would say they delay in baggage handling and on the wrong carousel"
Miinukset: "The staff, one in particular, was very rude. I asked for some hot water to drink on board as I wasn’t feeling well, and the flight attendant refused. The seats were extremely uncomfortable, and just helped ruin the overall experience. The flight was late. We also ended up alighting the plane in rain when we got to London, which cause me to get a cold."
Plussat: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Miinukset: "i realize you're a budget airline, but the flight was horrible. the seats were incredibly uncomfortable, and i could not recline them. the smell of the toilet was present in the entire plane. beverages (coffee, tea and water) should be provided for free, especially water. there was absolutely no organization in the airport in sofia, everyone just pushed and shoved to board. very poor experience."
Plussat: "The Crew was in a good mood"
Miinukset: "a little bit too good , because they spoke all The time with loud voice about their personal interests."
Plussat: "Great crew and service"
Miinukset: "Airport FKB is the worst choice. Over 60 minutes for Bagage delivery while there were only 2 aircrafts."
Plussat: "Price Simplicity No agro No fuss"
Miinukset: "Flight was a little leaving - 25 minutes."
Plussat: "Friendly staff... Arrived in peace"
Miinukset: "For the low cost flight it was flawless"
Plussat: "The make cabin crew had such a strong accent and spoke so fast that no one on the plane could barely understand a word he said during any of the announcements. He made no effort to slow it down and speak clearer"
Miinukset: "As above"
Miinukset: "Their website is difficult to navigate, if you are overseas and do not have access to a printer, they will charge 15 Euros to print your boarding pass at the airport. The seats cannot be reclined. It is not inexpensive, as they will make you believe, a charge of 40 euros per checked baggage.... you are better off taking a regular airline, sometimes."
Plussat: "Checked bag for free at gate. Got a window seat"
Miinukset: "departed 15 mins late."
Miinukset: "Terrible delays, and the flight wasn't even cheap."
Plussat: "we are very unhanpy with this airline .cheap no good thing!"
Miinukset: "they cannot charge too hight bags fee for internantional guest! zhis is pitfall to us!"
Plussat: "The on time flight"
Miinukset: "The kids kicking my seat from behind"
Miinukset: "Delayed by 2 hours without advanced notice."
Plussat: "Getting from a to b"
Miinukset: "Terrible baggage policy so you basically have to check a bag, so their cheap tickets end up being not so cheap. Before boarding, they herded us out of the boarding room and into the sun, where we waited for 30 minutes before the bus came to pick us up. The entire flight was basically a sales pitch for different junk, including lottery tickets. Garbage airline. Won't use it again."
Miinukset: "All the extra charges they try to get from you."
Plussat: "Nothing. It is hard to imagine businesses advertise on the plane. Why would any reputable business want to be associated with this company?"
Miinukset: "Had to pay 150 euros for checking at airport, even after paying extra foe seats and luggage. Boarding area is like a cattle landing shute. Ryanair is NOT suitable for american tourists in Europe. A poor experience."
Miinukset: "Typical indifference at Lisbon where we were sent to the gate at expected time but there was no plane - it left 40 mins late. So we left an area with seating, toilets etc and stood for 90 mins waiting to board. They KNEW there was no plane - we saw it arrive AFTER our supposed takeoff time. They'll blame the airport info but it must be sorted. Everywhere, every time we come last. No more flying for us."
Plussat: "1 star given for food & entertainment only because no N/A rating option, first time to use Ryanair, better experience than expected, will not hesitate to use again, thank you"
Plussat: "Flight on time"
Miinukset: "There was my first flight in Ryanair. My cell phone didn't work well, specially email and I didn't check in on Ryanair before flight. Additional, I travel with oversize luggage by theirs standards. Then I paid the price almost 3 times more for that flight, so be prepare before boarding on low budget airlines."
Miinukset: "30mins delay"
Plussat: "The plane made it to Las Palmas"
Miinukset: "8 drunk women shouted and disrupted other's quiet"
Plussat: "Busy departure time, waited 45mins in the aircraft for take off. Had to check in our hand luggages due to busy flight so again waiting at the other end to retrieve our baggage."
Plussat: "The price was very good, new plane crew were efficient and no hold ups brill."
Plussat: "Seemed to have their act together"
Miinukset: "Hard to determine what actual costs were going to be"
Plussat: "Fast and efficient."
Miinukset: "Expensive poor coffee."
Plussat: "Super quick and easy check in"
Miinukset: "No in flight entertainment or reclining seats."
Plussat: "Cost of the ticket but then...,"
Miinukset: "We could not print the tickets. Called Ryan they said just print at the airport. We arrived 2 hours before our flight and were told go back to the machine, and print tickets. We were charged 15 euros x 6 tickets. The agent said, "you should have been here 3 hours early to avoid the charge." Probably will not fly with them again. Why wouldn't they mention this when we sat on hold to tell them we could not get the tickets to print??"
Plussat: "Crew on board were good."
Miinukset: "Freezing. Air con blowing and did not warm up until last half hour. Annoyed to see passengers walking through gate with much larger than allowed case. Should of been stopped at check in or even at gate, and charged the extra. Glad to see crew remove it from upper storage and put in hold. They then get away with not paying extra charge,"
Plussat: "Nothing! Cheap price does not equal cheap price......"
Miinukset: "Advertised Price is a facade.... Too many add-on prices once you get to the airport. no thanks.. never again. I will tell a freind! They are super expensive! I think they charged me for my oxygen in the airport and on board! ...RIP OFF AIRLINE!"
Miinukset: "Awful checkin staff"
Miinukset: "The airline ticket desk where we check in at the airport staff was extremely rude. They insisted that we must check-in online before the day of our flight, which we were not aware of or informed about this procedure. They then charged me $400 penalty fee for not checking in online prior to the flight (despite that I was not aware of this procedure). The airline ticket check in staff was extremely mean and rude with long lines of people waiting and almost missing their flights."