Etsi halvat lennot välille Helsinki - Tukholma

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "I was between two large men and couldn’t sit all the back in my seat. Eating was a real trick!"

Miinukset: "Great"

Plussat: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Miinukset: "Paying more attention to bags transportation between plains"

Plussat: "Crew was nice, flight was ontime"
Miinukset: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Good leg room in aircraft and comfortable seating."
Miinukset: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."

Plussat: "There were many comforts to the plane even in economy."
Miinukset: "There is little leg room in economy for someone over 5’11”"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Miinukset: "I can’t find anything to complain about."

Plussat: "Staff, very good."
Miinukset: "Space for sitting and functioning. Flight monitor not functioning."

Miinukset: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."

Plussat: "Movie choices were great! The crew was very nice and accommodating."
Miinukset: "Uncomfortable seats, but that's a problem with every airline."

Plussat: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Miinukset: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"

Plussat: "The crew was nice"
Miinukset: "The boarding process and the fees"

Plussat: "The overall flight"
Miinukset: "The meal on board"

Plussat: "Nothing!"

Plussat: "Seat was good"
Miinukset: "Crew was rude"

Plussat: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "I love how Lufthansa has always been on time for me. That is why I fly with them when I can."

Miinukset: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."

Plussat: "good flight hardly any turbulence. Good food/drink choice. The crew was helpful and courteous."
Miinukset: "The flight was scheduled way, way too close for a comfortable transfer since the second leg of the trip was to go overseas having to go through 3 different queues for passport, boarding and security lines. Need more time to pass the long lines and still be able to catch the connecting flight. Not a smooth connection."

Plussat: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Miinukset: "Everything was ok. Nothing I did not like on that flight"

Plussat: "Shortbread snacks were awesome"

Plussat: "Bump bump uncomfortable"
Miinukset: "The food is ok and the crew"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "The plane was clean, the staff for the most part friendly"
Miinukset: "Had to be shuttled out to the plane on the tarmac"

Plussat: "Quick and easy in all aspects"

Plussat: "I liked he cleanliness of the plane and failities, friendliness and professionalism of the flight attendence and Crew members. on time schedule and flight."
Miinukset: "The Food was terrible, I would rather have the Option to pay for something more edible"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Everything about it ,didn't know i could get quality for less."
Miinukset: "Nothing really."

Plussat: "Nice plane and crew"
Miinukset: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"

Miinukset: "Moscow demanded that Lufthansa had to pay 500 dollars"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Miinukset: "Customer service and seats/rows extra small"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Helpful ground personnel - seems like this connection issue happens often"
Miinukset: "Leaving Frankfurt late....hanging around airport waiting for a rebook"

Plussat: "crew interest and flight amenities; excellent meals"
Miinukset: "not applicable"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."

Plussat: "Punctual"
Miinukset: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."

Plussat: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Miinukset: "Can't think of anything"

Plussat: "Great staff on board made our flight enjoyable."
Miinukset: "Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well."

Plussat: "Entertainment selection was excellent."
Miinukset: "The vegetarian breakfast."

Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Plussat: "Services is good ."
Miinukset: "Food can be better"

Miinukset: "All of the less than good, obvious!"

Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"

Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Plussat: "Crew were great"
Miinukset: "Refreshments"

Plussat: "No delay and nice staff"

Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"

Miinukset: "Boarding was very slow."

Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."

Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"

Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Miinukset: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."

Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"

Plussat: "Very friendly and helpful crew."

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plussat: "Easy to board and easy flight."

Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Miinukset: "Boarding was confusing and disorganized"

Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."

Miinukset: "We did not get two of baggage at the destination."

Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "Nothing"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Plussat: "Excellent very good"
Miinukset: "Everting so good ex"

Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Plussat: "Very friendly staff"

Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Miinukset: "Two hours delay in the start."

Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "Food and staff were great"
Miinukset: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Plussat: "The crew was very nice and helpful."
Miinukset: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Plussat: "Except for my negative comment, a good flight."
Miinukset: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Miinukset: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Plussat: "The service of the crew onboard"
Miinukset: "Entertainment not to many recent movies and the boarding process was a little bit confusing."

Miinukset: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."

Plussat: "The crew was really good"

Plussat: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Miinukset: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."

Plussat: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Miinukset: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."

Miinukset: "It was late"

Plussat: "Crew is amazing"
Miinukset: "Nothing"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I wish I found somebody to take me around"
Miinukset: "No complains"

Plussat: "Flight attendants are polite"

Plussat: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Miinukset: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."

Plussat: "Time schedual"
Miinukset: "Over duty for extra weight"

Miinukset: "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"

Plussat: "On time"
Miinukset: "All was well. Long bus ride to the planr"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Miinukset: "Just long flight in general."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Miinukset: "Toilets were gross."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "Excelente timing and organized to take us to the plane"
Miinukset: "No crew speak very good English it was really difficult to understand them"

Plussat: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Miinukset: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Miinukset: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Miinukset: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."

Plussat: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."

Plussat: "Finnair was tolerable for a 1.5 hours flight. I tried blueberry juice for the first time and quite liked it. There was no food on this flight."
Miinukset: "Nothing to complain about for the short leg."

Plussat: "Hyvä ja helppo lento"

Plussat: "They waited with connection flight."
Miinukset: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."

Plussat: "Everything was great. They made a nine hour flight actually enjoyable."

Plussat: "Pieni kone mutta mukava"

Plussat: "Comfortable seat and service"

Miinukset: "My suitcase was lost for 1,5 days."

Miinukset: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"

Plussat: "All around great service and reliability"
Miinukset: "Alittle more seat spacing"

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Miinukset: "Only coffee served over a 3-hour flight"

Plussat: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"

Miinukset: "Food and drinks overpriced."

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Miinukset: "I have to use code-shared flight because of the schedule. Otherwise, always try to have pure Finnair flights. Get a better schedule!!!"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Plussat: "Great selection of movies."
Miinukset: "Sitting on runway for take off for some 40 minutes."

Plussat: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Plussat: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."

Plussat: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."

Plussat: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Plussat: "The crew was great and the food as well"
Miinukset: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."

Plussat: "Efficient crew, food served at proper temperatures Good movie selections"
Miinukset: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."

Plussat: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."

Plussat: "Timely & helpful"
Miinukset: "Nothing"

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."

Miinukset: "My first flight was canceled. I'm still in Barcelona."

Plussat: "plenty of space (very few passengers)"
Miinukset: "scary old plane and a (Estonian) crew with mediocre skills with the local language"

Miinukset: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."

Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."

Plussat: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."

Plussat: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."

Plussat: "Short flight, friendly crew."

Miinukset: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."

Miinukset: "See above"

Plussat: "Uneventful flight. Adequate legroom. On time flight schedule"
Miinukset: "No complaints"

Plussat: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Miinukset: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."

Miinukset: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."

Plussat: "The flight crew (flight attendants are the best I've encountered in terms of tone and hospitality) cleanliness, the food, frequent offers of water, your own TV and numerous options for entertainment and ability to track flight"
Miinukset: "Like the sleek style but still wish there was a little more leg room"

Miinukset: "Miserable cramped seating ."

Miinukset: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."

Plussat: "We had 1 hour delay from Goteborg to Stockholm. When we arrived at Stocholm we had only 15 minutes for the next flight. I had to run 05. mile from Terminal to Terminal 5 to catch the next flight. I almost got heart attack due to stress and running. When I arrived at the gate the flight from Stockholm to Tampere had also 30 minutes delay. So unecessary stress and sweating and worrying.."
Miinukset: "The scheduling"

Plussat: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Miinukset: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"

Plussat: "I was traveling internationally alone with my 5-month old daughter. The crew was both kind and accommodating. It was a smooth stress-free trip for all!"

Plussat: "Everything went as planned, good terminal for connecting flights"

Miinukset: "Instead of a direct flight from Los Angeles to stockholm I got three flights and two layovers just because they said They were understaffed and I ended up having a very long and terrible flight shifting from one airport to another and I did not get offered any upgrades or compensation for this inconvenience,"

Plussat: "Love the fact that the plane was clean and new!"
Miinukset: "Wish we had more movies and more tv-shows,"

Plussat: "A nice flight attendant got me a vegetarian meal even though I didn't request it ahead of time. I enjoyed the movies. Every flight was on time."
Miinukset: "The food on the outgoing flight was too greasy. Even though I usually don't eat meat. I ate some of the chicken dinner and didn't like it. My husband did."

Plussat: "Everything was a dream. The flight crew was very nice. The aircraft was modern and clean. Flight came with entertainment(movies and such at no hidden or extra charge) they even hand out complimentary headphones which u keep. Blankets and pillows were provided. And the food was light and healthy and wasn't bad at all. Obviously it's not fun being trapped in a small place for 10+ hours but everything else was good."
Miinukset: "Length of trip, however this will take some technological advances. Not much can be done to improve this yet."

Miinukset: "Youth tickets were not an option while purchasing. We later found out that they exist and we qualify."

Miinukset: "."

Plussat: "The cost of the flight was low and affordable - that's about it."
Miinukset: "Not much legroom for an 11-hour flight. SAS provides 2 meals during the flight, which is similar to other airlines, however, drinks are only provided with the meals. If you want a drink at a different time, you have to pay for it. I find that quite unacceptable for a flight of this duration. The checkin agents (not employees of SAS) took quite a while to help me - almost half an hour, which prevented me from spending some time outside the airport."

Plussat: "The crew was very professional. Loved the tea and coffee service! There were pillows, bottle water, blankets, and headphones waiting on our seats! New tv system. Had a great choice of movies, music, or games to enjoy."
Miinukset: "There was not a lot of space when the seat in front of mine leaned all the way back. Had to crawl out. Made for a tight 8 hours on the plane!"

Plussat: "Flight was pretty good, awesome food, kind crew. Only disappointment was that we at SAS go didnt got a hot towel like the other classes. At Singapour Airlines thats something offered free of charge to all passengers"

Plussat: "most"
Miinukset: "the seat were very uncomfortable"

Plussat: "The entertainment was superb. I watched 4 great movies and documentaries that peaked my interest."
Miinukset: "I wish my seat could recline more. I felt that was one reason I could not sleep on the flight."

Plussat: "The food was very good and the staff was extremely pleasant."
Miinukset: "The lack of any airflow control, so I did get hot and dehydrated."

Plussat: "Good food. Decent selection of movies and television, helpful crew"
Miinukset: "Seats are not shaped like a human spine. They curve away from the occupant's lower back instead of providing lumbar support."

Miinukset: "Rude Check-in staff were unhelpful when I missed my flight to Stockholm due to long TSA lines at ORD (despite checking in 3 hours prior). I was pulled from the TSA line by SAS staff only to learn I was going to be admitted on my flight. I was then scolded by SAS staff back at the check-in desk for holding up a "plane with 200 passengers", that I would have to pay $153 to rebook on a later flight (to Copenhagen) for circumstances beyond my control and treated poorly by two staff members unprofessionally."

Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."

Miinukset: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"

Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."

Plussat: "More leg room"
Miinukset: "Space"

Plussat: "Crew were very good."
Miinukset: "No vegan food available."

Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"

Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."

Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Miinukset: "Staff Curtsy and overall gestures!!"

Plussat: "n/a"
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Miinukset: "Seats were too close together."

Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Miinukset: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Miinukset: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"

Plussat: "Good crew, as usual with Air France."
Miinukset: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Plussat: "Great crew and prompt boarding."
Miinukset: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Plussat: "Crew was very friendly. Food was excellent"

Plussat: "Crew was wonderful and welcoming!"

Plussat: "Tight seat, was moved out of exit row because of my age"
Miinukset: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"

Miinukset: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."

Miinukset: "boarding wasn't good."

Miinukset: "Check in process running smoothly and better announcement of gate change"

Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"

Plussat: "DIY snack area"
Miinukset: "Food and seating"

Plussat: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Miinukset: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"

Plussat: "Didn’t like the sandwich offered"

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "Crew was nice, too short of a flight to figure out more"
Miinukset: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"

Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Miinukset: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."

Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Plussat: "Just a routine flight but done with perfect execution."
Miinukset: "Nothing."

Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"

Plussat: "No extra charge for simple refreshments."

Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"

Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"

Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Plussat: "Great service"

Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Plussat: "On time."
Miinukset: "Did not seat together passengers, although booked and checked in at the same time."