The flight attendants were very helpful and friendly. The flights, boarding and take-off were all on time.
flight was canceled and there was no Latam staff to help us upon arrival in MCO, i had to pay $350 for hotel room in MCO, due to flt was changed to 11:00 nest morning.
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
Latam was very accommodating the crew out of Peru was super helpful and kind
Please add the previous comment here. It wasn't for Trujillo to Lima but for Lima to LAX. For Trujillo to Lima, when boarding, the lady tried to call by groups but she needs to be a bit more firm. It was all great until group 2, when som people asked her questions and others used thr opportunity to passed through. Maybe a narrow lane or something to stop people from walking by. She did great, it was the impatient passengers. Thank you!
Left on the dark all flight.crew disappeared after safety video, poor food and drink service and cramped seating.
The wait time at check in is extremely too long. I waited for two hours. I had 20 mins to make my flight after security and customs check.
Plussat: "The customer service"
Plussat: "The middle seat empty AMAZING!"
Miinukset: "Bigger glass for wine !"
Miinukset: "The flight was delayed 7 hours"
Plussat: "The variety on the LATAM Play."
Miinukset: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Plussat: "So late and they not Help in my petition"
Miinukset: "Be more organized"
Plussat: "Plane was new"
Miinukset: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Miinukset: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Plussat: "The seat assigned"
Miinukset: "Not having to pay so much for a carry on luggage"
Plussat: "Friendly and correct cabin crew."
Miinukset: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Plussat: "The flight was canceled and Latam did nothing to help get me on a new flight."
Miinukset: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Miinukset: "More diverse snacks/drinks."
Miinukset: "I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs"
Plussat: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Plussat: "Crew good, disembarking slow."
Miinukset: "A drink and/or snack."
Miinukset: "baggage delivery"
Plussat: "On time."
Miinukset: "Domestic flight had no transfer to onward domestic on same airline. Had to go though arrival then check back in."
Plussat: "I like"
Miinukset: "Meal for kids first"
Plussat: "Crew quite nice"
Miinukset: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"
Plussat: "I liked almost all!!!"
Miinukset: "The sandwich (cool meal)... The may improve it..."
Miinukset: "No entertainment. The airplane seems to be an older model."
Plussat: "I liked that there was plenty of friendly, professional help along the way."
Miinukset: "Was delay 2 hours and they tell us 3 hours before the dlight"
Plussat: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Miinukset: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Miinukset: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Plussat: "Being on a plane!"
Miinukset: "Having our initial flight delayed by 8 hours for a vague technical problem and given no info."
Miinukset: "Moved us to a smaller plane and gave us new seats, didn’t even get to sit next to my husband."
Plussat: "The flight was comfortable and enjoyable."
Plussat: "Jet blue was late so I miss my connecting fly to Uruguay"
Miinukset: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"
Miinukset: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Plussat: "Crew was amazing, movies good, boarding fast"
Miinukset: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it"
Plussat: "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Miinukset: "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Plussat: "Large amounts of movies to choose from."
Miinukset: "NO LEG ROOM! The worst!"
Plussat: "Kindness of the crew"
Plussat: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Plussat: "Free wine"
Miinukset: "Seats aren't so comfortable"
Miinukset: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Plussat: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"
Miinukset: "Flight attendants not wiling to help!"
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "Nice crew"
Miinukset: "Not loose my luggage:)"
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."
Plussat: "The bread was fresh and food better than other times"
Miinukset: "Crew is always aggressive and unfriendly"
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Plussat: "Seats are comfortable on Business Class. Service is good"
Miinukset: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Miinukset: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."
Plussat: "Great food and friendly crew."
Miinukset: "Seatback system was old and not very functional."
Plussat: "The entertainment options were great."
Miinukset: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Miinukset: "Couldn’t understand announcements"
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Miinukset: "Baggage check in was stressful"
Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Miinukset: "Better in flight entertainment"
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "Flight crew, pilot,food and entertainment options were great"
Miinukset: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "The food was okay and the staff were friendly."
Miinukset: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Miinukset: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Plussat: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Miinukset: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."
Miinukset: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Miinukset: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "Friendly staff"
Miinukset: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Plussat: "Seat comfort in business class Professional and friendly crew"
Miinukset: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Plussat: "Very old plane with very poor screens where images was horrible"
Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "nice crew; excellent check in experience!"
Miinukset: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Miinukset: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
The integration between Kayak, eDreams, Air Iberia, and Vueling is not cohesive. eDreams could not check me in ahead of time due to errors in their systems. I became concerned about a nightmare check-in process at the airport. Everything about the flight, however, was a delight. Check-in was efficient, and Vueling had the shortest check-in lines in the airport. As Vueling is a discount airline, the cabin is spartan but reasonable. The true delight came when deboarding the plane. The flight crew instructed us to deplane by rows, roughly five at a time. Passengers in other rows had to stay seated, and the cabin crew told those who stood up in other rows to sit back down. This made deplaning faster and more pleasant than the free for all stampedes on other airlines that intimidate older or smaller passengers.
They change the airplane for a low cost Level airplane. Imposible to spend 10h or try to sleep
Missed our flight, lost our luggage
The flight info was a mess - I could not find any itinerary confirmation anywhere (except the email I was sent) and could not lookup status on the airline websites or anywhere else. My flights did NOT show up on the American Airlines app, and looking up my flight info departure gate etc was practically impossible. Check-in didn't work through app/web and we had to manually do everything with the check-in agent which took 30minutes. ANNOYING! ALSO: in-flight entertainment would only play the same two ads and quit without playing the movie. This happened over and over again.... I must have watched the Canada Tourism and Hyatt ads at least 30 times. ANNOYING! This will be the LAST TIME that I book through KAYAK, and definitely NEVER EVER EVER use chatdeal again!
we missed out connection due to predictable sized crowds at the passport control. While an hour and a half seemed enough to me, it was way too tight given the conditions. Iberia had only two customer service agents at the terminal and it seemed half our plane from Los Angeles missed our connections even though we arrived in Madrid on time.
Boarding and communication
It would have been very helpful to have a notice re COVID testing requirements sent the day before the flight / we almost missed it, even though we were really early bc we had to test at the airport. Also, there was food served, and it would have been nice to know that this was included, since it was t on the way out… we are gluten free and didn’t know to order a special meal. This leg was on American Airlines, the leg to Spain was on Iberia
The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.
My review is limited because we had two flights. One from Madrid to Chicago on Iberia Airlines was awesome, business class, roomy with good food and clean bathrooms. The other Chicago to San Diego on American Airlines was not so good, really poor, over crowed and small bathrooms. It would have been better if we could have stayed on Iberia all the way to San Diego.
Nice service. Everything on time. Not really a luxurious experience in business class.
Plussat: "The crew was good and the seats were fine."
Miinukset: "It was a short flight but it would have been nice to have a glass of water."
Plussat: "Modern screens and seats"
Miinukset: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Plussat: "One lady was so mean when I asked her a question ."
Miinukset: "Be more smiling and helping customers when needed"
Miinukset: "This flight was cancelled"
Plussat: "Nothing at all"
Miinukset: "Seating, more space, luggage delivery"
Plussat: "Quick boarding, take off, landing"
Miinukset: "The announcements were a bit loud and startling"
Plussat: "Staff was very friendly"
Miinukset: "We wanted to eat and there was no sandwiches left."
Plussat: "On time departure and arrival early by an hour."
Miinukset: "Seats were quite uncomfortable."
Miinukset: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."
Miinukset: "Crew wasn’t unfriendly , no food was provided"
Plussat: "Madrid's airport is comfortable and modern."
Miinukset: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."
Plussat: "The flight was a smooth one."
Miinukset: "One flight attendant was quite rude."
Miinukset: "Had to take a flight to New York 2 days later, then drive back home"
Plussat: "Relatively cheap flight"
Miinukset: "Zero legroom. My legs were in aisle."
Plussat: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Miinukset: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"
Miinukset: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Miinukset: "Baggage lost is constantly a problem with Jerez Airport!"
Miinukset: "I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco."
Miinukset: "My flight was cancelled and I had to wait in the Madrid airport for seven hours before getting a new flight and retrieving my luggage (five for the new booking, 2 for luggage). It's understandable that flights get cancelled due to weather, but the handling of re-accomodations should be much faster. Iberia did not have enough people to handle it and made no effort to bring in more help. Instead, workers were continually leaving. By the end, there were only two people helping the line of dozens of stranded travelers. I was very disappointed."
Plussat: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
Miinukset: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
Plussat: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Miinukset: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Plussat: "Food and movies were good."
Miinukset: "I was not allowed to check in online, so I had to go to the airport early to check in. Despite purchasing my flight months prior, and arriving at the airport with plenty of time to to check in, I was told that I was going to be bumped from my flight because it was overbooked, which would mean that I would miss my international connection. After waiting for everyone else to board on a tiny flight, there suddenly was a seat available and they let me board, but they managed to not put my bag on the flight, which means I have no luggage. Lastly, despite checking in more than 7 hours ahead of time for the international flight, I was given a middle seat and was told that I would have to pay $40 if I wanted to switch to an aisle/window. The middle seat was cramped and uncomfortable, particularly for 8 hours (after 7 hours of connections and waiting in airports). UGH."
Plussat: "Ibrya is grayte"
Plussat: "The films are a bit old but ok."
Miinukset: "Delayed flight, attendants rude, boarding not organized, the plane has too many rows, only pasta left for the last 10 rows. The touch screen in the seat is not quite nice for the one that is sit on it, looks like you have a bird hitting your head."
Plussat: "Movies were good, seats were OK"
Miinukset: "Paying $85 for a 2nd bag"
Plussat: "Missed flight as scheduled changed forward by half an hour and re-organising another flight was difficult. Had to fly from another airport in Spain and transfer was without assistance. Staff did a good job at sorting a solution. The return home on BA was excellent and very efficient."
Plussat: "The price,. The plane. The food and the intertanment"
Miinukset: "Could be perfect if the service in the flight was better"
Miinukset: "Flight conection failed"
Miinukset: "food not bad but could be better"
Plussat: "Good Entertainment, ."
Miinukset: "Iberia Airlines The flight attendants on the Iberia section of the flight from Madrid to Chicago could have cared less. The plane was late and the crew could have cared less. They fasten seat belt sign was on way way too long with no turbulence so they did not have to open the bar. They would not serve vodka from the cart and you needed to go to the back of the aircraft for it. Will not fly Iberia again. ."
Miinukset: "I am still waiting for my luggage."
Miinukset: "The plan was dirty inside when we board, it was not cleaned"
Plussat: "My family (four of us) flew FinnAir (Iberia) to Madrid and back and found the service outstanding. The flight crews were top notch, the takeoff and landings were smooth and even, as were both flights, the food was fine, the entertainment was great, and the seats were roomy and comfortable. Overall, a superior experience to any U.S. airline I have ever flown. I would fly them again any time. Five stars."
Miinukset: "On the return flight from Madrid, we ended up having to board the plane from the tarmac, which was interesting. I can remember decades ago when that was done, but it was a first for us. We checked our luggage, so it was no problem for us, but some passengers had to lug big carry-on suitcases up those staircases. I'm not sure what passengers with disabilities had to do to board. I don't think it was the airline's fault, but it was a little out-of-the ordinary."
Miinukset: "When I got on the plane there was urine on my seat and no one told me before I sat down. DISGUSTING"
Miinukset: "Late departure."
Plussat: "Service was nice and friendly"
Miinukset: "As with all airlines the seats could be better"
Miinukset: "Flight was canceled, no option given to rebook over the phone or at another desk. I waited 6 hours in the airport to get my flight rebooked for the following day. Cancelations happen but there was no plan in place, to manage such a situation. We were offered no compensation except free chips 5 hours into the wait. I've never had a worse experience with an airline."
Miinukset: "This was American Airlines, not Iberia. Flight was supposed to leave at 9:45 pm but was delayed to 10:30 pm. At around 10:45 the flight was delayed again. At around 11 we were told that our pilots were too tired to fly and two other pilots might fly us but we wouldn't know untill 12:30 am. At 12:45 am we were told the back up pilots refused the trip. American Airlines has no back up plan for this apparently and the flight was cancelled till 9:30 am the next day. It was 2:00 am before I received a hotel voucher. Overall terrible experience."
Plussat: "On time"
Miinukset: "Seats were cramped. Boarding process did not follow the assigned group numbers. No drinks or snacks were offered. Checkin window assignment in the airport was not made until 2 hours before flight time and we were forced to check in the carryon boxes."