Seats were old and lanky. Food was bad, we got sick.
Plussat: "The crew did a great job."
Plussat: "Very comfortable and enjoyable flight"
Plussat: "Crew was good"
Miinukset: "Tvs don’t work. Uncomfortable seats"
Miinukset: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "The comfort of the plane"
Miinukset: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Plussat: "Very packed and no leg space"
Plussat: "wanted an isle seat because of back issues and was arranged without any hassle."
Miinukset: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."
Miinukset: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Plussat: "Attentive crew. Good selection of meals excellent wines"
Plussat: "The trip was very comfortable and food suited me"
Plussat: "The crew were nice and very helpful. Vegeterian meal was great"
Miinukset: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Miinukset: "It was too cold in the plane."
Miinukset: "Snacks and drinks could be betteri"
Plussat: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Miinukset: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Plussat: "The plane had everything I could want."
Miinukset: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Plussat: "On business class, so service was extraordinary"
Miinukset: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Plussat: "process quick and efficient"
Miinukset: "average seats"
Plussat: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Plussat: "Food, entertainment options, comfortable seats, warm blankets"
Plussat: "Staff was outstanding"
Miinukset: "My suitcase was broken"
Plussat: "Food was great Seats were comfortable Everyone was super nice"
Plussat: "everything went smoothly, no delays, boarding was easy and quick"
Miinukset: "The seats were very uncomfortable. Food was less than mediocre."
Plussat: "Checkin crew was rude and was not at all respectful"
Miinukset: "Checkin crew was rude and was not at all respectful"
Plussat: "The Qatar crew was great and the entertainment was on point."
Miinukset: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Plussat: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Miinukset: "No internet and the food was mediocre at best."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Few selection of food."
Miinukset: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Plussat: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Miinukset: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Miinukset: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Plussat: "The check in crew needs training and learning the international rules Also they are missing kindness"
Miinukset: "Need completely replacement with expert crew"
Plussat: "First time I got ice cream on a plane"
Miinukset: "Low calorie meals were horrible."
Plussat: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Miinukset: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Plussat: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Miinukset: "Food below average, command of the entertainment screen not convenient."
Plussat: "Generally ok but not as good as other Middle East carriers"
Miinukset: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Plussat: "Service & cleanliness."
Miinukset: "Nothing I remember."
Plussat: "Respect the scheduel and well organize."
Plussat: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Plussat: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Miinukset: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Miinukset: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Plussat: "Great flight crew"
Miinukset: "Nothing, everything just right"
Plussat: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Miinukset: "Food wasn't overly great."
Plussat: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
Miinukset: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
Plussat: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Miinukset: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."
Miinukset: "Services of crew very poor specially onboard services in business class"
Plussat: "Crew and services were amazing. The seats and seating arrangement including all amanities are excellent."
Miinukset: "Lounge at Ahmedabad airport is way undersized and below average expextations in terms of furniture, food and beverages and quality of service."
Plussat: "Crew was very nice"
Miinukset: "Seat was very uncomfortable (in comparison to the other emirates flights I’ve taken), and the bathroom was very dirty (trash was full and towels were piled up on the sink)."
Plussat: "The flight was on time and the crew was nice."
Miinukset: "The entertainment options and food were outdated and very much unpleasant."
Plussat: "On time, chose the raw meal which was excellent."
Plussat: "Emirates really knows how to treat customers"
Miinukset: "Flight was long"
Plussat: "For a 15 hour flight the crew made it comfortable"
Miinukset: "The restrooms were non functional by the end of the flight"
Plussat: "the crew are nice"
Miinukset: "food limited selection"
Miinukset: "food and luggage restrictions. Only one carry-on"
Plussat: "The food and the ICE video center"
Miinukset: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Plussat: "Footrest would make the flight just perfect."
Miinukset: "No footrest. Makes it a little uncomfortable for short people."
Miinukset: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
Plussat: "Everything from the plane, crew service and timing. Excellent"
Plussat: "The food was good for economy"
Miinukset: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Miinukset: "baggage policing"
Plussat: "The flight updates, services (meals and refreshments)"
Miinukset: "it was late and it was not informed until we all sat."
Plussat: "Not much."
Miinukset: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Plussat: "The movie selections, and really nice lighting on board."
Plussat: "boarding was organized"
Miinukset: "not enough time for changing flights, had to run to other terminal"
Plussat: "Good but not great."
Plussat: "Start scurty things with people who has short time to the next flight"
Plussat: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Miinukset: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."
Miinukset: "There was no vegetarian food."
Plussat: "Flight was good for a shorter range"
Plussat: "Good welcome and feeling comfort and safe and good lunch"
Plussat: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Plussat: "Nice trip"
Miinukset: "Every thing"
Miinukset: "Hard to hear the announcements."
Plussat: "Crew was lovely and very helpful. I felt very taken care of. Amenities were great! Got plenty of food and drink. Overall very comfortable."
Plussat: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Miinukset: "Seats not as comfortable as possible in coach"
Plussat: "Service is fantastic and all the amenities. They pretty much think of everything. The warm towels at the end of the flight, the travel bag for the long international trips were perfect. The staff is very welcoming and helpful and we were in economy so I can only imagine what it must be like in First Class! Also the free entertainment is phenomenal- wide range of choice. We also enjoyed the outside cameras that help you see views from the outside. Pretty cool!"
Miinukset: "Little more leg room. When the chair in front of younreclines ot gets a little tight."
Plussat: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Miinukset: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Plussat: "Everything was great. I didn't want to get off the plane."
Plussat: "Good movie selection Comfortable seats"
Miinukset: "No internet Food was not tasty"
Plussat: "We asked for an imodium and were deplaned and forced to pay $500 as a fine for being ill."
Plussat: "lovely crew"
Miinukset: "no complaints"
Miinukset: "The Business Class seats on the 777 are very narrow. Boarding the plane was tedious as it was far from the terminal and we had a long wait on the bus."
Plussat: "Crew members including. Ground staff were good. Food & Entertainment nice."
Miinukset: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Plussat: "It was a nice flight"
Plussat: "The stewards were really fantastic, and what started out as a delay because of air traffic control, wound up landing on time. Really smooth flight."
Plussat: "Timing is good flight quality is good"
Miinukset: "The food was not that good Seat in boing 777-300 very small and you never feel comfortable in economic class"
Miinukset: "I booked flight for my husband, however, the credit card authorization process took long and he missed his flight. Hence, the next cheapest available flight was July 3rd. I ended up having to rebook his flight via Air Canada. The payment was processed and accepted immediately. I figured 7 hours was sufficient time to process a payment. It was not. My husband is now incurring additional charges and is missing employment in Canada. I'm looking for some compensation. I have never encountered this wait time when purchasing an airline ticket. Your site/app has great reviews but you need to work on credit card approvals. Thanks for your time and I look forward to being compensated."
Miinukset: "Food and Hospitality is really good"
Plussat: "Everything from check in to arrival"
Miinukset: "Food , if you serve Indian food it should comes with chapati and not bread bun."
The Layoever in ISTANBUL WAS TOO SHORT. We did not have enough time to cross the entire airport, back through security check and then cross again. It is not reasonable and not right for the airline to sell tickets with unreasonable layover times or to have a representative fast track the process.
Great: service, food, embark, deplane Not great: constant, very long announcements Terrible: seat comfort
The flight didn’t even happen.
Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.
Miinukset: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Miinukset: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Miinukset: "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
Plussat: "Food is not bad"
Miinukset: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Plussat: "My seat didnt recline so i wasnt feeling comfortable"
Miinukset: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Plussat: "Great options to watch on tv."
Miinukset: "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
Plussat: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Miinukset: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Plussat: "Good food, good crew, free beer"
Miinukset: "Late by 20 minutes. Touchscreen is starting to go out."
Plussat: "All around quality Airline..."
Miinukset: "Redundant security checks, even at the gate area!"
Plussat: "The crew was very attentive. I was surprised at the amount of food and drink service. It was nice to have on such a long flight. Seats were comfortable and I was able to sleep well which is not easy for me on planes."
Plussat: "The food was excellent!"
Miinukset: "The website had lots of glitches and made it difficult to check-in."
Plussat: "Everything- hot moist wash rags & overnight kit were luxury touches."
Plussat: "Food and entertainment"
Miinukset: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
Plussat: "Crew was good"
Miinukset: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Plussat: "Flight was good"
Miinukset: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Plussat: "The seats reclining not only the back. The food very tasty."
Miinukset: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Plussat: "In flight service and food was excellent."
Miinukset: "Custom control at transfer airport (IST) was very crowded. Then were no Turkish Air representative available to guide to terminal, to reassure flight will be held. Arriving flight was late, very stressful. Turkish Air representatives near lines to say—we are aware you are connecting would have alleviated stress."
Plussat: "The crew was excellent, the food good."
Miinukset: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Plussat: "Free upgrades are great, unfortunately rare."
Miinukset: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Plussat: "I really liked the whole experience and would only highly recommend Turkish airlines"
Plussat: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Miinukset: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"
Plussat: "Friendly and attentive staff. Timely take of."
Miinukset: "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
Plussat: "Turkish flights are consistently comfortable, service is good."
Miinukset: "I purchased a flight during the day, but ended up on a red-eye anyway."
Plussat: "Great staff!!"
Plussat: "I liked it that I was able to check in online and choose my seat."
Miinukset: "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
Plussat: "Great crew and service"
Miinukset: "For a flight this long the seat is very hard after some time. More space is needed between rows. When the person in front of me put his seat back I felt very trapped in my seat."
Miinukset: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Plussat: "The service was good, the food was good. No complaints"
Plussat: "Friendly workers"
Miinukset: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
Plussat: "It got me to the next airport alive"
Miinukset: "There was not much to watch on tv and not enough alcohol"
Plussat: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Plussat: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Miinukset: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"
Plussat: "Flight timing and the crew were excellent"
Miinukset: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Plussat: "THE CREW"
Miinukset: "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"
Plussat: "very nice flight."
Miinukset: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
Plussat: "Excellent service and food."
Miinukset: "Old-style video screen and console"
Plussat: "Comfort and food."
Miinukset: "Some flight attendants could ve friendlier."
Plussat: "Our luggage missed the connection but the situation was well handled"
Plussat: "Airport, sea side"
Plussat: "Helping and immediate response."
Plussat: "The staff were nice and helpful. The food could have been better and there could have been fewer announcements."
Plussat: "I liked the fact that the staff were really nice and helpful. The food could have been better and there could be fewer announcements."
Plussat: "Friendly staff"
Miinukset: "Security check at gate without priority Bagage Delivery business class"
Miinukset: "The air con totally not cold!"
Miinukset: "Delayed for more than an hour.."
Plussat: "Pleasant steward"
Miinukset: "Delayed and waste time at Jakarta airport"
Plussat: "Hard landing which gave passangers a shock."
Miinukset: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
Plussat: "Friendly check in staff, thingking with the customer for aeat options."
Miinukset: "A very long queue, while only 2 counters were open."
Miinukset: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Miinukset: "Quick transfer"
Miinukset: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Plussat: "Service and integtity"
Miinukset: "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"
Plussat: "Overall all was good, except the flight been late."
Miinukset: "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
Plussat: "Most of it, especially having a meal on such a short flight."
Miinukset: "Could do with more legroom, tall people exist"
Miinukset: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Plussat: "Nice crew and comfy seat."
Miinukset: "Table tray was dirty and there was old coffee spilled along the side."
Plussat: "Friendly and helpful crew"
Miinukset: "food was horrible"
Plussat: "Not enough elbow space between fat passengers"
Plussat: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Plussat: "Almost everything"
Miinukset: "Nothing i can think of"
Plussat: "Liked the USB port for recharging electronic devices"
Miinukset: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Miinukset: "Losing my luggage"
Miinukset: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Plussat: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Miinukset: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."
Miinukset: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Plussat: "Crew was good"
Miinukset: "Food is not good"
Miinukset: "Both outbound and inbound flights were delayed for hours. Terrible."
Plussat: "The flight surprisingly arrived ahead of schedule :)"
Miinukset: "The food, at least it was better than the food out of KUL"
Miinukset: "On both flights, i did not get the seats i had specifically booked..."
Plussat: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Miinukset: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Plussat: "Massage chair, very relaxing for long hour journey"
Miinukset: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Plussat: "Staff are courteous"
Miinukset: "Departure was delayed an hour"
Plussat: "Prompt flight and service was good."
Miinukset: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Plussat: "The boarding and entertainment..."
Miinukset: "The food... and the lack of announcement to advise us on the delay"
Plussat: "Service is excellent"
Plussat: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Miinukset: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Miinukset: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Plussat: "Direct Flight"
Miinukset: "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
Plussat: "The apps gave a good guide on the check in and check out time"
Miinukset: "Clearer baggage policy. Be informed no of luggages based on the purchased price and not refered to the baggage policy of AA which is not used in my trains pacific flight"
Plussat: "Crew was kind"
Miinukset: "Very bad smell in the cabin, and not very clean"
Miinukset: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."