The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Miinukset: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Plussat: "Stewards dis perfect job"
Miinukset: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."
Plussat: "The crew was great."
Miinukset: "My seat would not recline at all"
Plussat: "Departed on time, smooth sailing."
Miinukset: "no entertainment available"
Miinukset: "Overhead space on plane was very limited."
Miinukset: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Plussat: "Flight on time, and luggage was at destination. Crew OK"
Miinukset: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Plussat: "I liked the abundant choices for entertainment and the comfortable seating."
Miinukset: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Miinukset: "They overbooked the flight which delayed boarding but the flight was on time."
Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Plussat: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Miinukset: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Miinukset: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Plussat: "Special kosher meal was good!!!"
Miinukset: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Plussat: "Excellent flight Excellent food"
Plussat: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Miinukset: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Plussat: "Everything OK"
Miinukset: "Arrived 5’ later, lost train"
Plussat: "Plane was half empty, so we could sleep on three middle seats"
Miinukset: "I would expect more (and better) food for 9 hour intercontinental flight"
Plussat: "Great airline, everything on time,exelent service, great staff, good food"
Miinukset: "Everything was fine"
Plussat: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Plussat: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Miinukset: "The food quantity was skimpy considering the duration of the flight."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Miinukset: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Plussat: "My flight from Vienna to Warsaw was fine."
Miinukset: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Miinukset: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Plussat: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Miinukset: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Miinukset: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Plussat: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Miinukset: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Miinukset: "Delayed flight after an already long flight from the states"
Plussat: "The aircraft was very clean. Very friendly crew."
Miinukset: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Plussat: "got to my destination on time."
Miinukset: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Plussat: "very short layover and my check luggage made it all the way home with no problems"
Miinukset: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Plussat: "The food was very good! And the movies you could choose too."
Plussat: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Miinukset: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Plussat: "Best take off, Best Fight, Perfect Landing...!!!"
Miinukset: "Diner was tasty...but, no breakfast... would have been great..!!!"
Plussat: "Made everything easy, stayed on time, clean."
Miinukset: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Plussat: "The flight was good, the food was good, the crew was excellent"
Miinukset: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Plussat: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Miinukset: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Plussat: "Service was spectacular. The United crew was awesome."
Plussat: "On time, friendly staff"
Miinukset: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Plussat: "Everything worked well."
Miinukset: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Boarding was unorganized with no clear line.
Frankfurt to Washington DC on Lufthansa served a snack on the flight that was veal cutlets. Very risky choice to serve on board. I chose not to ate them for a variety of reasons but I hope Lufthansa chooses differently in the future.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Never happened. We are still in Frankfort 3 days now with 2 children and no food or money. Flights canceled and delayed 10 times and counting.
The flight was delayed by an hour. We had a connection in Frankfort continue to JFK. After boarding, we heard that the Tower had put us on hold. We waited another hour before taking off. We missed our connection had to stay at a hotel woke up at 4:30 to make our rebook. Instead of being home on Sat at 8pm, we arrived on Sunday 2pm. On 4 hours sleep. Great !! I would like to avoid Lufthansa at all costs. They did not stand up for their screwup on the delay.
Everything im stuck in germany thks too plane late from zagreb too germany hope tomorrow i will leave germany
Connecting flight was cancelled. No ability to contact anyone from customer service on Kayak or Chatdeals side. Still stranded. SO NOT GREAT EXPERIENCE USING YOUR SERVICE
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Better rapport with passengers in business class. Food that was served in economy class is now served in business class. Not the level of business class food. Economy class passengers should be getting snacks and drinks like they did before. Put back the pride in Croatia Airlines. I'm Croatian and I was always proud of our flights. Now quality is lower. Staff was nice, some more then others. Lufthansa flights have nice choice of drinks, but this time food was a bit basic. Well, that can happen. Hopefully next time there will be better choice of food. Staff was ok, not great. One flight attendant was amazing. Business class top quality, although she wasn't even assigned to business.
Perhaps boarding by groups would help a bit with the organization during boarding. There is a lack of space for overhead bags, and this caused some stress amongst the passengers.
According to the locals, my misfortune was a common one, that Croatia Air has been neglecting to fix for years: The small planes that make the Zagreb to Dubrovnik flight can't actually complete the flight to Dubrovnik many times a year. The plane can barely make it to Dubrovnik when filled to capacity, and when the wind is high, it needs spare fuel to attempt the landing. High winds on small runways mean the plane often fails to land and needs to circle back around and try again. But it doesn't have enough fuel so they don't even try to fly to Dubrovnik, and land halfway across the country in Split instead. Adding a 5 hour bus trip to the end of 48 hours of sleepless flying was Not Good. Being on a bus ride without good air flow where most of the passengers took off their masks while the pandemic still raged was Not Good. Having missed my pickup from the airport and arriving at 4AM was Not Good. There not being enough taxis at the place the bus drops off at 4AM was Not Good. I ended up stumbling through a cold town in the middle of the night for an entire hour, dragging my luggage uphill for two miles. Croatian Airlines needs to fix their Dubrovnik route, so this stops happening. All the locals rolled their eyes and complained of how common this diversion is. Either put a better-sized runway at the airport so that planes can reliably land even in high winds, or put a plane with the fuel reserves to make the repeated attempts needed on this route, or both.
On my flight to Zaghreb i had an Echo Classic ticket with baggage allowance and on my return suddenly an eco light without allowance. Had to pay more than 50 Euros for my luggage.
Miinukset: "Flight was cancelled and never got money back"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "quality of plane"
Miinukset: "check in takes 30 minutes since my visa was in old passport"
Plussat: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Miinukset: "Honestly can’t think of anything!!"
Plussat: "Overall, I can’t complain. The take off and landing was peaceful"
Miinukset: "The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip"
Plussat: "Crew was very warm and friendly"
Miinukset: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."
Plussat: "Crew was very friendly. Liked that you can see how far away and how much longer the flight was."
Miinukset: "Flights to be more on time"
Plussat: "Plane from Munich was late coming to Zagreb, so my flight was late because of that and was about to lose connection flight from Munich to Brussels. Then, Lufthansa drivers waited in Munich, put us in vans and drove us to plane for Brussels. Amazing service!."
Miinukset: "They lost my luggage and we barely made it to our connecting flight"
Plussat: "They give you food in this airlines. Crew was nice always serving drinks."
Miinukset: "All great"
Plussat: "The flight attendants were wonderful."
Miinukset: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Plussat: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Miinukset: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."
Plussat: "All great except my seat."
Miinukset: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "I wasn’t able to fly because my passport was stolen"
Plussat: "Boarding was a bit hectic loading an A380 and that was probably the worst part. Service was very pleasant but a little scarce. Premium Economy was better than most. Food was not that good and ranked with the boarding."
Miinukset: "Food and boarding"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."
Miinukset: "Space between the seats was less than I remember."
Plussat: "Everything was perfect ... pilots are so good and professional..!!)"
Miinukset: "Flight was delayed"
Plussat: "Service, Efficiency. Quality of the food compared to Quality of the food other Airlines. Extra room provided by premium economy."
Plussat: "no problems"
Miinukset: "everything worked"
Plussat: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Miinukset: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Free coffeeandjuice; on time and nothing to complain about"
Miinukset: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Miinukset: "They scheduled our connection flight from Munich to Dulles Wash DC to close to our arrival. For example, the flight from Athens landed just four minutes before boarding started for our connection and we had to go through German customs. Luckily for us there were many passengers on the Athens flight that were also going on Dulles flight the airline waited for the passengers. This scheduling issue caused unnecessary stress that could have been avoided."
Plussat: "The amenities were a nice touch (headphones, blanket, pillow) and nice selection of current movies. The captain made timely announcements to update us where we were flying over and what our expected arrival time was in German and English."
Miinukset: "I was surprised that there were at least four dogs on the flight, some without a carrier. I didn't care for one of the meals which was mixed peppers with onions, cheese and potatoes. I thought the meals were overly salted but what airline's meal isn't."
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "The crew and the timing were ok"
Miinukset: "The seats were uncomfortable"
Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Miinukset: "Long haul flight made pleasant by KLM"
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Plussat: "In flight food was enjoyable"
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Plussat: "Easy boarding, plenty of room"
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Miinukset: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Plussat: "On time."
Miinukset: "No negative"
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Canceled flight. After two other airlines and loosing my luggage for almost two weeks, I arrived home 11 hours late.
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
Plussat: "Consistent SAS quality"
Miinukset: "Drinks expensive"
Miinukset: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The seat was not as cramped as the Greenland Airways flight preceeding this."
Miinukset: "Not having additional fees for baggage. Please disclose that as part of the ticketing."
Plussat: "Boarding process was smooth."
Miinukset: "Cramped seats, at least it was a short flight."
Plussat: "Crew was business only."
Miinukset: "More engaged crew. The"
Plussat: "Seat was comfortable. Entertainment was great. The service by the crew was great."
Miinukset: "It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level."
Miinukset: "Checked bags left behind, no food, no drink."
Plussat: "The attendants were constantly providing services to the passengers."
Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"
Plussat: "No problems. I was satisfied"
Miinukset: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Plussat: "Food was excellent!"
Plussat: "This airline is punctual and the pilots are good."
Miinukset: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Miinukset: "The flight good bit it’s always crappy when you loose your luggage"
Miinukset: "No food or even water"
Miinukset: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Miinukset: "Delayed flight, missed connection, lost baggage."
Plussat: "The comfort and technology on the aircraft."
Plussat: "On time flight"
Plussat: "On time, clean aircraft not too full!"
Miinukset: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Plussat: "Internet not working. Horrible."
Miinukset: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"
Plussat: "Good airplane. Room enough for my long legs. Service nice. Comfortable Very satisfied."
Miinukset: "Did not see an option to book a vegetarian meal upfront."
Miinukset: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Plussat: "Seating was great, bumped to business class w/ extra chg."
Miinukset: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Plussat: "Cannot think of anything."
Miinukset: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Plussat: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Miinukset: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"
Plussat: "Fast flight, drank some coffee."
Miinukset: "It was a quick flight, nothing much to say."
Plussat: "On time...and the staff was great"
Miinukset: "Seat cushions"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Flight delayed too long, 2 hours. No snacks, only drinks."
Plussat: "The crew was friendly. There were many empty seats so I had a row to myself."
Miinukset: "Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board."
Plussat: "Quality of service and equipment"
Plussat: "The gate agent in Athens was helpful"
Miinukset: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."
Miinukset: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Movie selection/Entertainment choices were good. Food was ok. Overhead storage space was adequate."
Miinukset: "Seats are awfully small and legroom is cramped. The crew was standoffish and inattentive. Beverage service is lacking."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Introduce meals even to economy class"
Plussat: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Miinukset: "wifi - never worked"
Plussat: "Flight was short."
Plussat: "Nothing honestly"
Miinukset: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Miinukset: "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."
Plussat: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Miinukset: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Plussat: "Nice crew"
Miinukset: "Not loose my luggage:)"
Plussat: "How great everyone was and smooth sailing."
Miinukset: "Made sure the flight was not over booked."
Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Miinukset: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Miinukset: "Thé qualité officielle the images"
Plussat: "Crew was attentive. Timings were spot on."
Miinukset: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Plussat: "The comfort of the flight snd kindness of the crew."
Miinukset: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Miinukset: "There was no entertainment available."
Plussat: "Great crew and prompt boarding."
Miinukset: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Plussat: "Crew was wonderful and welcoming!"
Plussat: "Left on time. No turbulence."
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Plussat: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Plussat: "Service and crew are great"
Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"
Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Plussat: "Crew was very nice and the plane was clean and comfortable"
Miinukset: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Plussat: "It was ok fligh"
Miinukset: "Food was not so good"
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Plussat: "Easy, fast, comfortable, no hassles"
Plussat: "Plenty of seat space"
Miinukset: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Plussat: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Miinukset: "See above and the food was disgusting"
Plussat: "The fresh bread and cheese."
Miinukset: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "Speed, professionalism"
Miinukset: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plussat: "Short & easy flight"
Miinukset: "All ok"
Plussat: "Good boarding procedure."
Miinukset: "Nothing much to add for a short journey."
Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Miinukset: "Food was not good."
Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."