Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
It is nice you serve passengers over such a long flight without an extra surprise cost. It is incentive to fly with you in the future. This is a long flight. The food was a bit over cooked this flight, but good choices.
Miinukset: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Plussat: "On time and comfortable flight"
Miinukset: "No suggestions"
Miinukset: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Plussat: "It was easy and convenient"
Miinukset: "The airline lost my bag, with contained all my clothes, shoes, jewelry, ps4 gaming concel, and all the games CDs I had , alongside the documents I needed to renew my Visa, which was such an inconvenience getting back, that I had to extend my ticket by a week which also cost me almost $400. Plus the airline staff was rude. That ruined my vacation."
Plussat: "It was a traumatic flight"
Miinukset: "The security check in Istanbul was humiliating and I haven’t received this kind of check in my life specially in a connection flight! In a disturbing way the check was in the gate only and includes separation between man and whomen then examination of our bodies with human hands , opening our bag , no shoes etc."
Miinukset: "The boarding and deplane process could be better for business class. Also the seats only have two settings upright and sleep. Several airlines have intermediate setting for meal/movie. To be 5 Star they need to keep up. The lounge (although large) could use better organizing. Too many people walking all around. Very limited space, if any, for a little quiet."
Miinukset: "because your flight from Sarajevo to Istanbul was delayed we missed the connection to the SFO flight and had to stay another 24 hours in Turkey + pay $60 for visas......this was a connection that you had scheduled!"
Plussat: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Miinukset: "It took a long time for them to collect our food trays."
Plussat: "The best trip! Thk"s! Good luck,T.Airlines!"
Miinukset: "I could not use my ticket I was trying to extension date but customer services terrible"
Miinukset: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Miinukset: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Plussat: "Turkish Airline, great airline"
Plussat: "The Entertainment system was best I have seen."
Miinukset: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Plussat: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Miinukset: "It was too warm and the seats had very little legroom"
Plussat: "The entertainment and food was good."
Miinukset: "Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right."
Plussat: "The Airport and shopping"
Miinukset: "the flight from Cairo to Egypt was extremely bad . I understand that the relationship between both countries is not at its best. However, this is not an excuse for racist and bigoted behavior from You staff , the plane was 2 hours late, the staff was literally yelling at the passengers because they were standing at the gate assigned to the ticket. And your plane crew was extremely rude, this one flight attendant frowned at my wife's face and starting sanitizing her hand after my wife gave her ticket."
Miinukset: "Dealy my flight"
Miinukset: "The service was very professional."
Plussat: "Ground & air crew was very nice on all steps."
Plussat: "Smooth flight, comfortable seats, crew was very catering and kind"
Miinukset: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"
Miinukset: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Plussat: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Miinukset: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Plussat: "Interior of the plane"
Plussat: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Plussat: "In flight entertainment was great. The crew were very courteous."
Miinukset: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Plussat: "Plenty of legroom Friendly staff Excellent food Seat was comfortable with plenty of leg room"
Miinukset: "Even though Turkish has a clearly outlined boarding process on their boarding passes, boarding announcements were so unclear that boarding was just mass chaos"
Miinukset: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Miinukset: "My tv and monitor didnot work...10 hour flight was sooo awfull,pluss i couldnt charge my phone ...When i ask to find me a seat they couldnt and i asked for upgaded seat they have seats but they are not allowed to put me there......10 hour flight I staired at the black screen tv..I paid same amount of money as theothers but got less service and crew didnt even bother the help"
Plussat: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Miinukset: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Miinukset: "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"
Miinukset: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Plussat: "As before, as far as airline food goes, Turkish has above average meals."
Miinukset: "This flight was delayed by two hours and there was no representative from Turkish airlines there to answer questions. Again for someone 6'2", this plane had seats a little smaller than usual. On the way out, my knees never hit the seat ahead of me, this time they were constantly up against the back of other seat. Also this flights entertainment controls were terrible, constantly went back to home page while trying to select movie."
Plussat: "The crew is very attentive, although at times lacks some foresight in dealing with passengers. The aircraft was quite new and clean. The entertainment system was outstanding and the food good, although a downgrade from THY experiences from a few years ago."
Miinukset: "The passengers on some Turkey--US flights are hilariously terrible. People getting up during landing, littering in the plane, clogging toilets, creating spills, NEVER listening to announcements made by the crew, etc. It's essentially a zoo. I sat by a bulkhead seat, and I had maybe 200 people push by my feet, step on them, knock around my shoes and TV console during the flight. It's a somewhat tiring spectacle for 10 hours on end."
Plussat: "I liked the service and the food."
Miinukset: "It could have been on time flight."
Plussat: "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
Plussat: "Food, entertainment wery friendly staff"
Miinukset: "It was to hot in the airplane"
Miinukset: "not all the crew spoke English"
Plussat: "Included meal and entertainment"
Miinukset: "AC only on for takeoff and landing. Not much water so became very dehydrated and overly warm."
Miinukset: "The flight tracker was the only thing we could watch on this flight."
Miinukset: "They left my bagage in Estambul"
Plussat: "Food was great as well as entertaiment."
Miinukset: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Miinukset: "I am 200 cm tall and nobady ask me if wanna sit exit door .. some people 160 and 170 were there ..please next time to put tall people there .."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
I like basically everything, except the space between rows was very limited. But of course that’s the airline problem, not yours. On the other hand, purchasing tickets through you was no problem however, seats were not assigned at purchase. There were 3 of us traveling, unfortunately we could not be seated together, which was frustrating. Is there a reason why can’t you assign seats when a ticket is purchased?
Professional, attentive, polite, competent staff and crew. A cut above.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Very good overall. Quality airline. Checked bag too expensive though
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Not fan of Air Canada. Only two things they ever serve for in-flight food. Chicken or Pasta. I traveled many times with them , never heard about anything else from their mouth for food. I call them "cheap chicken pasta airline".
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
Plussat: "Smooth flight. Perfect service."
Miinukset: "Better reading material"
Plussat: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Miinukset: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"
Miinukset: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"
Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Plussat: "Small compliment from Air France was lovely and unexpected"
Miinukset: "Horrible customer support"
Plussat: "Helpful crew"
Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"
Miinukset: "would not check my bag to final destination"
Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Plussat: "Newer plane for this stretch."
Plussat: "Short flight"
Miinukset: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Good service, good connection in Riga! Perfectly on time!"
Plussat: "Quick boarding, pleasant crew"
Miinukset: "Small propeller plane with very limited room, no in-flight service,"
Plussat: "They waited for transit passengers Were helpful"
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "Nice crew"
Miinukset: "Please give out water for free"
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Miinukset: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Miinukset: "An extra fee is charged if you don't check-in online."
Plussat: "We arrived safely. Bilingual staff."
Miinukset: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Plussat: "Boarding went well and crew was nice."
Miinukset: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Plussat: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Miinukset: "surprised i had to pay for coffee"
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Miinukset: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plussat: "The flights were on time, and the Riga airport was efficient."
Miinukset: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Miinukset: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Miinukset: "Riga to vilnius delayed 2 hours"
Plussat: "I can’t travels"
Plussat: "Getting from a to b to c"
Miinukset: "Everything from service, food, comfort and punctuality......."
Miinukset: "Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait"
Miinukset: "Delayed the flight so long and it was a longer process then it said"
Plussat: "There was little to like about the entire travel experience. The check-in line was the longest I have ever seen, almost 90 minutes of waiting. The check-in & gate staff were rude and had no care for our check-in situation or information about the delayed and changed flight! Never Norwegian again!"
Miinukset: "Everything. The plane crew, which was subcontracted airline, not Norwegian, did the best they could with the upset and tired passengers."
Plussat: "I liked Landing and leaving off the flight."
Miinukset: "They provided no drinks or food for a 12hr flight. I was Charged $100 for my luggage when the check in process didn’t give me the option to pay at the kiosk. We were delayed by 2hrs and missed all connecting trains to my final destination."
Miinukset: "It takes a long time to get your luggage. Traveling with a child is really a challenge"
Miinukset: "Communication that all meals needed to be ordered beforehand and no drink service for an 8 hour flight unless you paid for it."
Plussat: "Great new Dreamliner and very attentive crew!"
Miinukset: "Dinner was lovely but other offered snacks were very average. Very modest selection of movies, too."
Miinukset: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."
Miinukset: "Could have been on time. Boarding and deplaning could have been managed better."
Plussat: "Crew was very efficient and attentive when needed."
Miinukset: "I was shocked that such a long flight and passengers must pay for any snacks or food. We brought our at the airport for half the price the airline charges as well as twice the amount of food."
Miinukset: "Seats were very tight. Crew was not at all friendly. There were no free food or drinks. Even water and coffee were not free. I tried to order a muffin and were told they ran out. It was a very long 12 hours!! I am sorry I will be taking Norwegian airline home."
Plussat: "Crew is efficient and friendly"
Miinukset: "Business class seat isn’t a full recline (180 degrees). It is wider, with a footrest and reclines but doesn’t become a bed"
Miinukset: "Baggage claim was a horror show. I was going back and forth, after over an hour of this my bag finally showed up."
Plussat: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Plussat: "Had decent movies and seats were somewhat comfortable."
Miinukset: "Could have had better movies, I did not get any food or snacks, there was a big dog under the seat next to me and it took up half of my leg space...didn't know how that was allowed."
Plussat: "Norwegian offers great value and a fair amount of legroom."
Miinukset: "However, they need to fix their boarding process. My partner and I were flying from CDG to Boston and had 3 hours for a layover. We figured that we'd check in, get a sandwich and use the restroom, but that didn't happen. We stood on line for over an hour to check our bags! The rest of the airport was also busy, so we spent the rest of our time in passport control and security. I had a similar experience when I was leaving the states, where I spent an hour checking in my luggage. Please, Norwegian, there are solutions to this check in problem and I think you need to find them."
Miinukset: "The Norwegian staff were completely incompetent. It took me 1.5 hours just to check in. Almost missed the flight."
Miinukset: "Probably the worst flight international - Crew was excellent but there was no real entertainment on business class. Never seen anything like it. No pillows. Etc. Never again Norwegian!"
Plussat: "I liked the aircraft and the crew"
Miinukset: "the lack of food"
Plussat: "Afternoon Departure time is convenient"
Miinukset: "They will give you a small cup of water for free if you ask for it but they don't let you know that."
Plussat: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Miinukset: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."
Plussat: "Leg room nice tv screen"
Miinukset: "Rude staff no experience working with kids that have autism... flight delays"
Plussat: "Norwegian Air is great! Very nice plane"
Plussat: "Small airport, easy to get into, drop off SIXT rental car, and clear entry. Flight from Split to Stockholm on Boeing 737 was pleasant, and all one class."
Miinukset: "Could not check in for the the 2nd leg, Stockholm to Ft. Lauderdale. Split airport is terribly over crowded and uncomfortable without adequate space to sit, bathrooms to service the amount of people, AC to handle the heat load with the number of people, etc. That being said, the check in, security, and gate people are professional and very pleasant."
Miinukset: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Plussat: "Crew was very friendly, boarding was quick."
Miinukset: "Husband is tall and there is not much leg room, there were no complimentary non alcoholic beverages."
Plussat: "The flight was comfortable and the condition of the cabin very good. As we landed 1.5 hours late, the captain and crew asked people who didn’t have a transfer flight to remain seated while those of us needing to make it to our next leg were allowed to deboard first. That was thoughtful and helped me make my train with 10 minutes to spare!"
Miinukset: "Flight was delayed 1.5 hours. When we finally boarded, there was no crowd control, just everyone trying to squeeze into 2 checkin lines at once. My partner and I were seated 15 rows apart, even though we bought our tickets together. I was seated in the very back row, were I could here the cabin crew in the kitchen, talking loudly and at times unprofessionally. No food or drinks unless you pay extra for it."
Plussat: "Service zero I would not take this airline ever again even for free"
Miinukset: "Check in was absolutely horrible, customer service in all aspects of check in made me never want to fly Norwegian"
Plussat: "No line at all at check in. Decent leg room for a 6'1" guy like me. Meal tasted good!"
Miinukset: "1) messy boarding process 2) outdated airplane 3) zero entertainment system 4) poor food service"
Plussat: "Flight crew were super nice and accommodating, movie choices were excellent, food we ordered on board was pretty tasty (but surprisingly tiny portions)."
Miinukset: "The staff at the gate at Charles de Gaulle were bonkers, so incompetent that they looked like a Saturday Night Live skit, creating chaos while the boarding passengers tried to act like grown ups and keep their cool. They called over 50 passengers up to the desk by name, gave us no reason, and we milled about in confusion. A passenger in a wheelchair who clearly needed someone to push him was told repeatedly to wait while they did NOT call for help, until someone threw a small fit on his behalf... Then they loaded all the wheelchair and pre-boarding passengers dead last. Passenger lists and boarding pass stubs were repeatedly dropped on the floor, passenger confidentiality was disregarded, and the desk staff alternated btwn arguing openly among themselves and not communicating with eachother at all. Totally unprofessional."
Plussat: "same as above"
Miinukset: "same as above"
Plussat: "What is there to like?"
Miinukset: "Delayed multiple times then cancelled the next day,"
Miinukset: "I would definitively avoid using this airline again. Multiple fctors. One kf them is the poor attending by the crew. Really bad service, water..3$?? Blanket 5$?? If you dont pay for food before your flight, crew totally ignores you when the deliver. They should offer a cup of water as minimum"
Miinukset: "Every little thing had to be purchased. International flights should be better than that. There were so many hidden costs"
Miinukset: "Horrible seats. The lady that checked me in did not understand my request"
Plussat: "Flight was 1 1/2 hours late leaving London. Crew was ok."
Plussat: "Very little"
Miinukset: "This is a budget airline, but the slightly lower cost doesn’t compensate for the rude staff, chaotic experience and general misery of taking a red eye flight with Norweigan. Throughout the night, the lights were switched on and off, announcements were made and the crew to sell us stuff. Crew refused to serve water to passengers unless you were prepared to argue with them. Avoid!"
Plussat: "Entertainment was good, nice planes."
Miinukset: "Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own."
Plussat: "The new plane was amazing and I feel so fortunate to have had the opportunity. The experience was streamlined and the technology state-of-the-art, accessible, and extremely useful. The impressive crew looked flawless and performed their duties very well. It was all quite a spectacle!"
Miinukset: "It is always really nice to get free coffee as a passenger. Traveling is exhausting and I would have been so appreciative of free coffee on the flight, and felt even more comforted and likely to fly Norwegian in the future."
Plussat: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."
Miinukset: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"
Plussat: "Boarding and crew were very good"
Miinukset: "Movie and TV selection was poor. Food was poor, selections I wanted were not available."
Miinukset: "The company cancel my ticket witout notified me and didnt get my money back at all.. when i ask to speak with a supervisor they hung up the phone on me.. customer service is horrible"
Miinukset: "Extremely rude flight attendant that served my section. Lack of information about when you would be served. No free drinks including water, even though I paid for a meal. Very narrow seats, the only type of person that would fit comfortably would be a child. I was given a different seat from what I reserved and sat in the middle of 2 men (one with horrible body odor), both whom were very thin, but it was if we were all sharing the same seat, I couldn't move!!!! Toilets hadn't been cleaned, absolutely disgusting. When the pilot spoke, he had such a thick accent no one around me could figure out what he was saying. And last but not least, we sat on the plane for 3 hours before we took off, 2 of those hours was without airconditioning."
Plussat: "The aircraft is nice and I enjoy the extra luggage space many companies require a lot of passengers to check their carry on at the gate and that really annoys me so I appreciate having room for everyone and their belongings."
Miinukset: "There was only one crew member that was customer friendly but she was amazing. The others that were in my area all had a horrible attitude."
Miinukset: "There wasn't a great deal of choice of food to buy on our flight because it was under 2 hours. also on our flight heading out of the UK i did find that the staff were paying more attention to the needs of the people sitting on the other side of the plane. I thought they were rather rude."
Plussat: "A lot of leg room, and very professional crew. Quick boarding time and amazing comfort during the flght"
nothing ! everithing good!
The plane was filthy again
You get what you pay for. Nothing!
Flight delayed 1.5 hrs, yet nothing was mentioned about it on Ryanair app where all the flight info should have been, boarding wasn’t even announced in the airport, had to miss the bus and spend the night in the airport because of this delay, yet got no apologies from Ryanair
There was way long delay.
Fast, good loads in and out, totally worth of price.
Miinukset: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Miinukset: "Very bad service. Everything is bad"
Plussat: "Staff is really fine."
Miinukset: "There was no food and drinks at the flight. Not even the water. Also I dont understand the point of priorirty biarding as 90% of passengers were on that row."
Miinukset: "It was what you would expect for a cheap flight"
Plussat: "Although flight was late they made up time pretty well"
Miinukset: "Flight to and from Carcassonne is rarely on time"
Plussat: "Helpful, friendly crew"
Plussat: "There was no food. There was no entertainment except the crew who were entertaining each other. The reason it gets two stars is it got us to our destination without going down in flames."
Miinukset: "Awful experience with Latvian staff during boarding. Luggage passed weight and size inspection from Milan to Riga. It has also passed inspection in Riga, but was checked again during boarding. Staff did not want to work with us and penalized my kid by charging him 53 Euro luggage fee. Disappointed that some staff members have suaded us to never fly Ryanair again"
Plussat: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Miinukset: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Miinukset: "Delayed by 1hr and waitied 20 minutes to disembark plane waiting for bus."
Miinukset: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."
Miinukset: "Bag policy is not clear. We had two guitars so we paid for two bags then i found out there is musical instruments charge which is 50 euro per instrument. It’s a discrimination against musicians. Huge sporting goods fee is cheaper than that. Also there is no phone number to call. I asked about refund at ryan air check in desk and nobody knows what we should do. Ryanair makes it so easy for customers to pay add on fees but they won’t refund you when you pay by mistake. Total non sense."
Plussat: "The lines to check in do not wrap around like most airlines- we stood on a line for over an hour and weren’t even near the front. Then they announced anyone on our flight needed to go to s different line to check in as we were nearing boarding time. In the rush we lost a jacket and no one from Ryan Air. Could care less. Not one smiling face! Awful!!!"
Miinukset: "Have one line for check in and then passengers can check in in order- quite fair! There was someone with a problem at the front of our line and we were dtuck there for over an hour!"
Plussat: "Nothing !!"
Miinukset: "Had to pay for not checking in 2hrs before 55 euros per person, After booking information there isnt clear enough notification asking for prior check-in. Flight attendants allowed anyone and everyone change seats before takeoff .. simply seems like Ryanair has no procedures and rules to follow... flight attendants look like they are on life support.. no smiling or kindness whatsoever... Seats were really uncomfortable, cant even recline the seats. Landing was scary. Budget of all budget airlines.. simply a joke and a waste of money ... vueling or easyjet is a 100 times better"
Miinukset: "They try to push you to buy all sorts of products on the flight, including food. Nothing is free. Separate fees for printing tickets, confusing process, disorganized boarding."
Plussat: "Short flightt"
Miinukset: "The no variation policy in spite of explanation"
Plussat: "What’s there to like?"
Miinukset: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Miinukset: "The staff, one in particular, was very rude. I asked for some hot water to drink on board as I wasn’t feeling well, and the flight attendant refused. The seats were extremely uncomfortable, and just helped ruin the overall experience. The flight was late. We also ended up alighting the plane in rain when we got to London, which cause me to get a cold."
Plussat: "Left late but arrived on time."
Miinukset: "Cost of seat and priority far too expensive, got caught out or wouldn’t have purchased. Flight really cold next to window. Boarding sign went up and our plane had not even arrived. Got everyone standing in lines far too early, my husband can’t stand for long periods, so back was sore before even on flight."
Miinukset: "That the app from Germany won’t let me download my boarding card. It’s petty!"
Plussat: "the flight and the flight crew were quite good and professional."
Miinukset: "The way we were gathered up like sheep at the departure lounge. There was one person who acted like a mini hitler, scolding people if they dared to cross the line. An unpleasant experience."
Plussat: "That it took off and landed. That's all."
Miinukset: "Being made to queue for almost an hour, with staff seeing and allowing people to push in front because they had a child (over 5y.o) with no regard for people who queued. Staff then came from the back to the front of the queue telling people they had to put their carry-on luggage in the hold. When questioned why, the response was "you either do it or we won't let you fly. You don't like it? What do you want? It's Ryanair, deal with it." Very disappointing, flown many times with Ryanair but never been treated like that. Also disgusted with the new policy of having to pay to sit next to your partner of the same booking. Disgusting."
Plussat: "Everything. Staff was wonderful."
Miinukset: "Have to take the bus from aircraft to terminal."
Miinukset: "I paid an upgrade of my ticket and they charged me $60+ dollars for not doing online check-in. AMAZINGLY BAD."
Plussat: "Actual plan ride was smooth."
Miinukset: "They nickel and dime you. If that's their business model, fine, but clearly state what fees are charged and outline how they can be avoided. My story is.... none of the "check in online" emails/reminders nor the actual check in process clearly outlines how to retrieve your boarding pass. We arrived at the airport and they made us pay €37 per boarding pass!!!!! Turns out you have to download an app to retrieve an electronic pass. Well, we didn't know that, and since we were in a foreign country whose airport had no WIFI, we couldn't download the app. We were traveling with friends who had carry on luggages. The carry on luggages were deemed carry on to our destination. When traveling back home, they were no longer deemed carry on and my friends were charged €60 per carry on bag. Ridiculous. In summary between check bag fees and boarding passes we paid triple the amount of th airfare."
Plussat: "Good punctual flights."
Plussat: "Price. Clean planes."
Miinukset: "Cramped seats. No entertainment. No WiFi."
Plussat: "Typical Ryanair flight. You know what you are getting"
Miinukset: "Delayed. Chaotic boarding"
Plussat: "One crew member was genuinely nice!"
Miinukset: "Ryanair have found yet another way to squeeze some money out of you - book two or more tickets together and rather than sitting together, they'll ensure you are randomly allocated seats away from each other! Of course for some extra money, you can "enjoy" sitting together. Pathetic."
Miinukset: "Poor landing and the wrong carousel number was displayed. The plane was very dirty we had to clean off the seats as they had food on them from the previous fight."
Plussat: "The steward was friendly."
Miinukset: "Low fare is an illusion. They forced customers to check in carryons that would have been qualified as carryon by other airlines. Any checked in bag cost $35 and there is absolutely no free check in bags. We ended up check in 3 bags for two of us. Service is super slow. In addition, if you are traveling to London, the airport they use is STN which is at least 1 and half hours from the City. There is no Uber available from that airport. Tax cost is $120+. As you can see, no matter how cheap the ticket might seem, it ends up to be very costly, no matter you are talking about money and time. Flight attendant was friendly but the Rome CIA airport service was horrible (that's where they fly out from). You first have to stay in a long slow line to get the check in bag invoice, take it to a payment counter where 3 out of 4 service people were on there phone texting while there is another long and slow line of travelers are waiting to make payment. We almost missed our flight despite the fact we got there 3 hours earlier."
Plussat: "The board crew was very friendly The flight left on time"
Plussat: "The crew was very polite and professional."
Miinukset: "The weight categories differ from the ranges of other regional airlines."
Plussat: "Ryanair compares well with a lot more expensive airlines. It's not perfect by any means but it offers excellent value for money."
Plussat: "Easy to check in online right time boarding and arrival ahead of time. No problems. I wonder why some people call queueing and check-in at airport "normal". If they enjoy it - it is fai to charge them extra."
Plussat: "For the price of this ticket the service was really good there are improvements but for the price of the ticket I can't complain at anything"
Miinukset: "Four hours late leaving Stansted because Ryanair ground crew were under staffed"
Plussat: "They didn't lose my luggage"
Miinukset: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Plussat: "Friendly staff"
Miinukset: "Delay by two hours"