Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
It is nice you serve passengers over such a long flight without an extra surprise cost. It is incentive to fly with you in the future. This is a long flight. The food was a bit over cooked this flight, but good choices.
Miinukset: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Plussat: "On time and comfortable flight"
Miinukset: "No suggestions"
Miinukset: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Plussat: "It was easy and convenient"
Miinukset: "The airline lost my bag, with contained all my clothes, shoes, jewelry, ps4 gaming concel, and all the games CDs I had , alongside the documents I needed to renew my Visa, which was such an inconvenience getting back, that I had to extend my ticket by a week which also cost me almost $400. Plus the airline staff was rude. That ruined my vacation."
Plussat: "It was a traumatic flight"
Miinukset: "The security check in Istanbul was humiliating and I haven’t received this kind of check in my life specially in a connection flight! In a disturbing way the check was in the gate only and includes separation between man and whomen then examination of our bodies with human hands , opening our bag , no shoes etc."
Miinukset: "The boarding and deplane process could be better for business class. Also the seats only have two settings upright and sleep. Several airlines have intermediate setting for meal/movie. To be 5 Star they need to keep up. The lounge (although large) could use better organizing. Too many people walking all around. Very limited space, if any, for a little quiet."
Miinukset: "because your flight from Sarajevo to Istanbul was delayed we missed the connection to the SFO flight and had to stay another 24 hours in Turkey + pay $60 for visas......this was a connection that you had scheduled!"
Plussat: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Miinukset: "It took a long time for them to collect our food trays."
Plussat: "The best trip! Thk"s! Good luck,T.Airlines!"
Miinukset: "I could not use my ticket I was trying to extension date but customer services terrible"
Miinukset: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Miinukset: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Plussat: "Turkish Airline, great airline"
Plussat: "The Entertainment system was best I have seen."
Miinukset: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Plussat: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Miinukset: "It was too warm and the seats had very little legroom"
Plussat: "The entertainment and food was good."
Miinukset: "Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right."
Plussat: "The Airport and shopping"
Miinukset: "the flight from Cairo to Egypt was extremely bad . I understand that the relationship between both countries is not at its best. However, this is not an excuse for racist and bigoted behavior from You staff , the plane was 2 hours late, the staff was literally yelling at the passengers because they were standing at the gate assigned to the ticket. And your plane crew was extremely rude, this one flight attendant frowned at my wife's face and starting sanitizing her hand after my wife gave her ticket."
Miinukset: "Dealy my flight"
Miinukset: "The service was very professional."
Plussat: "Ground & air crew was very nice on all steps."
Miinukset: "Enjoyed the hotel stay on the long layover"
Plussat: "Smooth flight, comfortable seats, crew was very catering and kind"
Miinukset: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"
Miinukset: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Plussat: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Miinukset: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Plussat: "Interior of the plane"
Plussat: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Plussat: "In flight entertainment was great. The crew were very courteous."
Miinukset: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Plussat: "Plenty of legroom Friendly staff Excellent food Seat was comfortable with plenty of leg room"
Miinukset: "Even though Turkish has a clearly outlined boarding process on their boarding passes, boarding announcements were so unclear that boarding was just mass chaos"
Miinukset: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Miinukset: "My tv and monitor didnot work...10 hour flight was sooo awfull,pluss i couldnt charge my phone ...When i ask to find me a seat they couldnt and i asked for upgaded seat they have seats but they are not allowed to put me there......10 hour flight I staired at the black screen tv..I paid same amount of money as theothers but got less service and crew didnt even bother the help"
Plussat: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Miinukset: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Miinukset: "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"
Miinukset: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Plussat: "As before, as far as airline food goes, Turkish has above average meals."
Miinukset: "This flight was delayed by two hours and there was no representative from Turkish airlines there to answer questions. Again for someone 6'2", this plane had seats a little smaller than usual. On the way out, my knees never hit the seat ahead of me, this time they were constantly up against the back of other seat. Also this flights entertainment controls were terrible, constantly went back to home page while trying to select movie."
Plussat: "The crew is very attentive, although at times lacks some foresight in dealing with passengers. The aircraft was quite new and clean. The entertainment system was outstanding and the food good, although a downgrade from THY experiences from a few years ago."
Miinukset: "The passengers on some Turkey--US flights are hilariously terrible. People getting up during landing, littering in the plane, clogging toilets, creating spills, NEVER listening to announcements made by the crew, etc. It's essentially a zoo. I sat by a bulkhead seat, and I had maybe 200 people push by my feet, step on them, knock around my shoes and TV console during the flight. It's a somewhat tiring spectacle for 10 hours on end."
Plussat: "I liked the service and the food."
Miinukset: "It could have been on time flight."
Plussat: "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
Plussat: "Food, entertainment wery friendly staff"
Miinukset: "It was to hot in the airplane"
Miinukset: "not all the crew spoke English"
Plussat: "Included meal and entertainment"
Miinukset: "AC only on for takeoff and landing. Not much water so became very dehydrated and overly warm."
Miinukset: "The flight tracker was the only thing we could watch on this flight."
Miinukset: "They left my bagage in Estambul"
Plussat: "Food was great as well as entertaiment."
Miinukset: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
I like basically everything, except the space between rows was very limited. But of course that’s the airline problem, not yours. On the other hand, purchasing tickets through you was no problem however, seats were not assigned at purchase. There were 3 of us traveling, unfortunately we could not be seated together, which was frustrating. Is there a reason why can’t you assign seats when a ticket is purchased?
Professional, attentive, polite, competent staff and crew. A cut above.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Very good overall. Quality airline. Checked bag too expensive though
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Plussat: "I can’t travels"
Miinukset: "Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait"
Miinukset: "Delayed the flight so long and it was a longer process then it said"
Plussat: "I liked Landing and leaving off the flight."
Miinukset: "They provided no drinks or food for a 12hr flight. I was Charged $100 for my luggage when the check in process didn’t give me the option to pay at the kiosk. We were delayed by 2hrs and missed all connecting trains to my final destination."
Miinukset: "Communication that all meals needed to be ordered beforehand and no drink service for an 8 hour flight unless you paid for it."
Plussat: "Great new Dreamliner and very attentive crew!"
Miinukset: "Dinner was lovely but other offered snacks were very average. Very modest selection of movies, too."
Plussat: "The movie selection was good."
Miinukset: "I was not notified when booking that I had to purchase meals in advance. So I sat there for a 12 hour flight and wasn’t offered so much as a cup of water! Then when I went to purchase outrageously priced snacks only half way through the flight, most selections were sold out. I will never book again."
Miinukset: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."
Miinukset: "Could have been on time. Boarding and deplaning could have been managed better."
Plussat: "Crew was very efficient and attentive when needed."
Miinukset: "I was shocked that such a long flight and passengers must pay for any snacks or food. We brought our at the airport for half the price the airline charges as well as twice the amount of food."
Plussat: "Crew is efficient and friendly"
Miinukset: "Business class seat isn’t a full recline (180 degrees). It is wider, with a footrest and reclines but doesn’t become a bed"
Plussat: "The outstanding overall impression, quality of the brand new 787, the crew the amount of entertainment , the noise level, the friendliness and professionalism of the crew , the washrooms , the gate access ( even though CDG and the personnel there is an absolute nightmare - screaming agents)"
Miinukset: "The food to order did run out fast ( sandwiches) if you could please consider Cary on a few more going forward. Thank you."
Miinukset: "Baggage claim was a horror show. I was going back and forth, after over an hour of this my bag finally showed up."
Plussat: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Plussat: "Had decent movies and seats were somewhat comfortable."
Miinukset: "Could have had better movies, I did not get any food or snacks, there was a big dog under the seat next to me and it took up half of my leg space...didn't know how that was allowed."
Plussat: "Norwegian offers great value and a fair amount of legroom."
Miinukset: "However, they need to fix their boarding process. My partner and I were flying from CDG to Boston and had 3 hours for a layover. We figured that we'd check in, get a sandwich and use the restroom, but that didn't happen. We stood on line for over an hour to check our bags! The rest of the airport was also busy, so we spent the rest of our time in passport control and security. I had a similar experience when I was leaving the states, where I spent an hour checking in my luggage. Please, Norwegian, there are solutions to this check in problem and I think you need to find them."
Miinukset: "The Norwegian staff were completely incompetent. It took me 1.5 hours just to check in. Almost missed the flight."
Plussat: "The best part was learning that we'll never fly with them again."
Miinukset: "The flight attendants were dismissive. The food service was only offered half way into the flight for extra (not mentioned food wasn't included). They even charged for basics like water. There was no entertainment even though the tickets were supposed to include it...but at least they weren't 2 hours late on the way home causing us to miss the next flight."
Miinukset: "Probably the worst flight international - Crew was excellent but there was no real entertainment on business class. Never seen anything like it. No pillows. Etc. Never again Norwegian!"
Plussat: "I liked the aircraft and the crew"
Miinukset: "the lack of food"
Plussat: "Afternoon Departure time is convenient"
Miinukset: "They will give you a small cup of water for free if you ask for it but they don't let you know that."
Plussat: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Miinukset: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."
Plussat: "Small airport, easy to get into, drop off SIXT rental car, and clear entry. Flight from Split to Stockholm on Boeing 737 was pleasant, and all one class."
Miinukset: "Could not check in for the the 2nd leg, Stockholm to Ft. Lauderdale. Split airport is terribly over crowded and uncomfortable without adequate space to sit, bathrooms to service the amount of people, AC to handle the heat load with the number of people, etc. That being said, the check in, security, and gate people are professional and very pleasant."
Miinukset: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Miinukset: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Plussat: "Crew was very friendly, boarding was quick."
Miinukset: "Husband is tall and there is not much leg room, there were no complimentary non alcoholic beverages."
Plussat: "The flight was comfortable and the condition of the cabin very good. As we landed 1.5 hours late, the captain and crew asked people who didn’t have a transfer flight to remain seated while those of us needing to make it to our next leg were allowed to deboard first. That was thoughtful and helped me make my train with 10 minutes to spare!"
Miinukset: "Flight was delayed 1.5 hours. When we finally boarded, there was no crowd control, just everyone trying to squeeze into 2 checkin lines at once. My partner and I were seated 15 rows apart, even though we bought our tickets together. I was seated in the very back row, were I could here the cabin crew in the kitchen, talking loudly and at times unprofessionally. No food or drinks unless you pay extra for it."
Plussat: "Service zero I would not take this airline ever again even for free"
Miinukset: "Lost baggage and no updates about any searching process"
Plussat: "Flight crew were super nice and accommodating, movie choices were excellent, food we ordered on board was pretty tasty (but surprisingly tiny portions)."
Miinukset: "The staff at the gate at Charles de Gaulle were bonkers, so incompetent that they looked like a Saturday Night Live skit, creating chaos while the boarding passengers tried to act like grown ups and keep their cool. They called over 50 passengers up to the desk by name, gave us no reason, and we milled about in confusion. A passenger in a wheelchair who clearly needed someone to push him was told repeatedly to wait while they did NOT call for help, until someone threw a small fit on his behalf... Then they loaded all the wheelchair and pre-boarding passengers dead last. Passenger lists and boarding pass stubs were repeatedly dropped on the floor, passenger confidentiality was disregarded, and the desk staff alternated btwn arguing openly among themselves and not communicating with eachother at all. Totally unprofessional."
Plussat: "same as above"
Miinukset: "same as above"
Plussat: "The guy at the check in counter in Rome was very nice."
Miinukset: "My flight was just shy of 13 hours. We paid an extra $45. Each for a meal. We were only offered water twice. I would rather pay more for my ticket and have the airline include the necessary human needs such as water and luggage. Norwegian is serious bare bones and makes you pay A LOT extra for things like water."
Plussat: "I flew from BNA ago JFK and when I landed i found out my flight was canceled. they just booked me on the next earliest flight and when I tried to ask about alternatives they were of no help. they also told me my accommodations in NYC for 2.5 days may not be covered."
Miinukset: "Rude customer service. No help with getting me to my destination earlier. Unclear on providing necessary information."
Plussat: "What is there to like?"
Miinukset: "Delayed multiple times then cancelled the next day,"
Miinukset: "I would definitively avoid using this airline again. Multiple fctors. One kf them is the poor attending by the crew. Really bad service, water..3$?? Blanket 5$?? If you dont pay for food before your flight, crew totally ignores you when the deliver. They should offer a cup of water as minimum"
Miinukset: "Every little thing had to be purchased. International flights should be better than that. There were so many hidden costs"
Plussat: "Tasty meals. Excellent flight crew."
Miinukset: "Late to board with very little updates as we waited. Crammed into a tight gate with poor system to line people up to board. An obtrusive secondary screening in which no seating was provided as they request you remove shoes."
Plussat: "Very little"
Miinukset: "This is a budget airline, but the slightly lower cost doesn’t compensate for the rude staff, chaotic experience and general misery of taking a red eye flight with Norweigan. Throughout the night, the lights were switched on and off, announcements were made and the crew to sell us stuff. Crew refused to serve water to passengers unless you were prepared to argue with them. Avoid!"
Plussat: "Entertainment was good, nice planes."
Miinukset: "Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own."
Miinukset: "$260 charged to check in two suitcases."
Plussat: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."
Miinukset: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"
Plussat: "Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board."
Miinukset: "It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3. The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport."
Miinukset: "The company cancel my ticket witout notified me and didnt get my money back at all.. when i ask to speak with a supervisor they hung up the phone on me.. customer service is horrible"
Plussat: "staff was great, plane was great, captain was great, food/service was great. overall great experience."
Miinukset: "Extremely rude flight attendant that served my section. Lack of information about when you would be served. No free drinks including water, even though I paid for a meal. Very narrow seats, the only type of person that would fit comfortably would be a child. I was given a different seat from what I reserved and sat in the middle of 2 men (one with horrible body odor), both whom were very thin, but it was if we were all sharing the same seat, I couldn't move!!!! Toilets hadn't been cleaned, absolutely disgusting. When the pilot spoke, he had such a thick accent no one around me could figure out what he was saying. And last but not least, we sat on the plane for 3 hours before we took off, 2 of those hours was without airconditioning."
Miinukset: "Boarding was over three hours late. Ground crew was not forthcoming with information. Packed us into a small waiting lounge and then cleared the lounge. The ground crew looked out-of-control of the situation."
Plussat: "Dreamliner was great, smoothest flight I've ever been on."
Plussat: "The aircraft is nice and I enjoy the extra luggage space many companies require a lot of passengers to check their carry on at the gate and that really annoys me so I appreciate having room for everyone and their belongings."
Miinukset: "There was only one crew member that was customer friendly but she was amazing. The others that were in my area all had a horrible attitude."
Miinukset: "There wasn't a great deal of choice of food to buy on our flight because it was under 2 hours. also on our flight heading out of the UK i did find that the staff were paying more attention to the needs of the people sitting on the other side of the plane. I thought they were rather rude."
Plussat: "Front ticking counter (w/but one exception) and in-flight service was quite good. On our long haul flight, staff attention to detail, quality of service and support was greatly appreciated."
Miinukset: "Lack of moblile check-in"