Etsi halvat lennot reitille Liettuasta $[81-Suomeen

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Crew super!! Entertainment very good"
Miinukset: "Plane excellent condition and super clean. Take off and landing on time"

Miinukset: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."

Plussat: "Nothing!"

Plussat: "The crew was good."
Miinukset: "Poor planning on having the connection in terminals far apart from each other."

Plussat: "Respect and politeness of the staff"
Miinukset: "Wi-Fi is not available on all flights also is easy to download the fllynet"

Miinukset: "Better eat before you board. The food from Denver to Munich was truly uneatable. I am serious and I am not a picky eater."

Plussat: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Miinukset: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Miinukset: "Fight could have been on time! It was over 45 minutes late, because of the crew"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Airbus seats, n/a considering short flight"
Miinukset: "Some staff ignored us in our isle"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Everything went well. No delays, lines or uncertainty. Great job!"

Miinukset: "Boarding was ridiculously unorganized and stressful."

Miinukset: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."

Miinukset: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."

Miinukset: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."

Miinukset: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."

Miinukset: "Delayed"

Plussat: "Efficient checkin"

Plussat: "I enjoyed the sleep."
Miinukset: "No enough leg room for a slender Man of 5 foot 7 inches."

Plussat: "The trip was fast"

Plussat: "The movie selection"
Miinukset: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."

Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."

Plussat: "The flight was on time, the staff was attentive"
Miinukset: "1) I was assigned a different seat than I selected when booking. 2) Cake was served as the only food option - poor nutritional value."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Everything went as smoothly as possible. Would definitely recommend."

Plussat: "Comfortable, good food and service. Nice meal options Entertainment options were good. Comfortable flight."
Miinukset: "It was fine, no problems with Lufthansa. American Customs and immigration on the other hand leave much to be desired."

Plussat: "I like Lufthansa. They really know how to take care of their passengers."

Plussat: "I witnessed the flight crew defuse a conflict between two male passengers (that had escalated to shouting and throwing each others belongings out of overhead storage) before we left Frankfurt. A male steward showed he could be professionally stern when backing up a female coworker handling the situation and compassionate when he comforted an elderly woman in distress halfway through the intercontinental flight. The entire crew I interacted with in economy class were professional, friendly, welcoming, and helpful."
Miinukset: "Boarding the entire plane at once was inefficient and caused conflicts over the availability of overhead storage. Obviously this is an airline decision and not a flight specific problem."

Plussat: "Excellent plane overall. Was late on one connection but so were a lot of other airlines due to high winds."

Plussat: "Comfortable seats,good movies,fast service"
Miinukset: "Everything was great nothing to don't like"

Plussat: "All trip was good."

Plussat: "Punctual"
Miinukset: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."

Miinukset: "Missed this flight"

Miinukset: "Crew could be more responsive"

Miinukset: "not enough leg room, louder than expected engine noise"

Miinukset: "Food was lousy. I have not flown L for sometime, but the food was lousy. I don't remember it being this bad previously. They ran out of rice and chicken...and served me beef... The chicken was on the bone, instead of being off the bone...so harder to eat in small space."

Miinukset: "Delayed - but made up for later!"

Plussat: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."

Plussat: "Entertainment system very good ; crew very professional"
Miinukset: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."

Plussat: "The flight was very good."

Plussat: "Nothing to like since it was cancelled"
Miinukset: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."

Plussat: "Efficient boarding, clean aircraft, professional crew. What else can one ask for?"
Miinukset: "Nothing."

Plussat: "Friendly crew, food better than on other companies, very smooth ride!"

Plussat: "Staff was amazing - so incredibly friendly and went the extra mile in every way they could."

Plussat: "Nothing much"
Miinukset: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "Seat was comfortable. Entertainment was great. The service by the crew was great."
Miinukset: "It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level."

Plussat: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."

Plussat: "Terrible coordination between SAS and United Airlines. Two bags missing, could not find boarding pass of baby, despite us showing them on the SAS website their check in details!"
Miinukset: "Not losing our bags and delaying our boarding massively despite us having completed information in advance on SAS website. United Airlines inability to assign seating all the way through, throwing their hands in the air and blaming SAS, while SAS did exactly the same thing about United."

Plussat: "The attendants were constantly providing services to the passengers."

Plussat: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."

Miinukset: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"

Miinukset: "The food offering"

Miinukset: "Don't remember this flight"

Plussat: "Every seat has bottle of water"

Plussat: "No problems. I was satisfied"

Plussat: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."

Plussat: "The in-flight entertainment options were good."
Miinukset: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."

Miinukset: "No food or even water"

Miinukset: "Not applicable"

Plussat: "premium economy"
Miinukset: "nothing, it was great!"

Plussat: "Great crew, on schedule."
Miinukset: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."

Plussat: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Miinukset: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Plussat: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."

Plussat: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Miinukset: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."

Miinukset: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."

Miinukset: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."

Plussat: "Ok friendly"

Miinukset: "This flight did not occur due to delays."

Plussat: "Food, crew, entertainment"
Miinukset: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Plussat: "Everything was on time!"

Plussat: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Miinukset: "The food was not so good. It looked like they were really trying to cut corners with very small portions."

Plussat: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Miinukset: "The flight was 1 hour late."

Plussat: "I got to my destination all in one piece which is what really matters most."
Miinukset: "The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight."

Miinukset: "Mostly junk food"

Plussat: "Friendly crew, overall excellent flight, excellent food"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "What didn't I like? The crew was so friendly and helpful. The food was the best airplane food that I have ever eaten (the broccoli still had a crunch!). The seats were very comfortable and I loved the modern look of the plane!"
Miinukset: "Nothing"

Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Crew and comfort were both according to good standard"
Miinukset: "Boarding was a little messy as some rows could embark from the finger Others had to go through an external stairway. Doing so at 8 in the morning with 8°C outside was not very pleasant"

Plussat: "The food was quite good on the international trip. Thought the pilots were excellent on all flights. Take offs and landings were very smooth."
Miinukset: "On the domestic flight you only got a drink."

Plussat: "Introduce meals even to economy class"

Plussat: "Price"
Miinukset: "Crew not friendly. One was very rude"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "Smooth"
Miinukset: "Nada"

Plussat: "Crew was super sweet!"
Miinukset: "Food"

Plussat: "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Miinukset: "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."

Plussat: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"

Miinukset: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Miinukset: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "everything"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "All is satisified."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "The flight overall was okey. Pleasant crew."

Plussat: "Vistas along Mediterranean departing Nice"
Miinukset: "Interesting conversation with fellow passenger"

Plussat: "Very friendly"

Plussat: "Helpful"
Miinukset: "Better reading material"

Plussat: "Not much to say here. It was a short flight, and it went smoothly."
Miinukset: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."

Miinukset: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."

Plussat: "Clean airplane nice pretty stewardess in short dress."
Miinukset: "Probably private jet whit hot tub."

Miinukset: "Being on time"

Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"

Plussat: "Big space to front seat"
Miinukset: "offer drinking water"

Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"

Miinukset: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"

Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"

Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"

Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"

Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"

Miinukset: "Horrible customer support"

Miinukset: "Ок"

Plussat: "Crews on Air France are outstanding!"
Miinukset: "Baggage was lost and was delivered 2 days later."

Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"

Miinukset: "Flight was late"

Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."

Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"

Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."

Miinukset: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."

Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."

Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"

Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."

Miinukset: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"

Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Plussat: "Good service, good connection in Riga! Perfectly on time!"

Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."

Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."

Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."

Plussat: "Flight was short and sweet, no problems to report."

Plussat: "Easy for my friend and I"

Miinukset: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."

Miinukset: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"

Miinukset: "SEVERELY DELAYED"

Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."

Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"

Plussat: "Food was good, flight was on time, boarding quick"
Miinukset: "Aircraft was incredibly dirty."

Miinukset: "paying for water!"

Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."

Miinukset: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."

Plussat: "Friendly crew, tons of meal options, good price."
Miinukset: "Checked in luggage is only 20kg, there's no entertainment in flight."

Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."

Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"

Plussat: "On time"
Miinukset: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."

Plussat: "Clean and modern airport in Riga Baggage well handled on connection"

Miinukset: "Uncomfortable, cramped."

Plussat: "The flight attendants were polite."
Miinukset: "I didn't like the 3 hr. 45 minute wait in Riga. Why should all flights have to go through there?"

Plussat: "Good seats"
Miinukset: "Boarding process and Entertainment options. Availability of Snacks would also been good"

Miinukset: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."

Plussat: "Crew was friendly."
Miinukset: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."

Plussat: "Crew was okay."
Miinukset: "That your airline commit to schedules."

Plussat: "The flight attendants were wonderful and the movies and space for the kids was great!"

Miinukset: "We took off late"

Plussat: "flight was awesome"
Miinukset: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"

Plussat: "The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again."
Miinukset: "no TV or other entertainment options so make sure to bring your own device or a book."

Plussat: "fast lane boarding"
Miinukset: "no snacks"

Plussat: "Great service, food and entertainment."

Plussat: "So so"
Miinukset: "But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok."

Plussat: "My return trip didn’t have any major unexpected expenses the way my outgoing trip did."
Miinukset: "They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair."

Plussat: "Flying doesn't get much better"

Plussat: "I don't think I liked anything about Brussels Airlines, compared to British Airways or American Airlines. The reason why I booked on Brussels Airlines was because American Airlines will only allow my family to check in luggage when we travelled to Accra in 2016. On our return flight on British Airways, we were allowed to check in bags and not 1"
Miinukset: "The flight was delayed and seating arrangements for my family was not well done."

Plussat: "good"

Miinukset: "As everyone seems to already know, the food and drink is really not very good at all and they didn't provide enough, especially considering that I was delayed by two hours in total in this trip."

Plussat: "The infligt entertainment was good."
Miinukset: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."

Plussat: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Miinukset: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."

Plussat: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Miinukset: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."

Plussat: "Everything was fine"
Miinukset: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"

Plussat: "On time"
Miinukset: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"

Plussat: "Ease of boarding, reasonably comfortable seats on a short flight."
Miinukset: "No liquids (soda, coffee, water) offered."

Plussat: "Everything"

Plussat: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Miinukset: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"

Plussat: "The crew were very nice."
Miinukset: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."

Miinukset: "3€ coffee, no space, flight overbooked."

Plussat: "The seats had more leg room that similar sized planes on other airlines."
Miinukset: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."

Miinukset: "Complete desinfprmation. No announcements and lack of support stuff. Worst airline experience ever"

Miinukset: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."

Miinukset: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."

Plussat: "Nothing special"
Miinukset: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"

Plussat: "Crew was very nice"
Miinukset: "Food was fair. Movie selection was poor."

Plussat: "Good movies , decent food"
Miinukset: "Boarding took forever and cause a departure delayed of 1 hour."

Plussat: "The seats in the plane were amazing. Maybe older but better than the new ones."
Miinukset: "No infotainment screen"

Plussat: "Small plain. No interlaken. Cold food"

Plussat: "all was good"

Miinukset: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."

Plussat: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Miinukset: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."

Plussat: "I'm not certain this will get to where it needs to go, but I want to give a special thanks to my flight attendant on Brussels Airlines flight SN2712. I don't know what her name was but she was the younger of the two flight attendants and she provided the drinks in the main cabin. My girlfriend experienced sudden and traumatic pain due to the pressure change on the descent and so I hit the call button and when the flight attendant came over and saw what was going on she knew exactly what to do: she ran to the back of the plane to gather some cups and fill them with hot water-soaked napkins then sprinted back to give them to my girlfriend to show her how to hold them. She was so fast, so kind, and so effective. I wish I knew her name so I could tell her thank you one last time. Please pass this along to her if possible!"

Miinukset: "Not allowing free seat selection when the ticket is purchased."

Plussat: "Food was good"
Miinukset: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."

Plussat: "Liked flight home arrived early luggage on belt quickly fragile parcel looked after and loads of leg room on airbus"
Miinukset: "Nothung"

Plussat: "Same as above"
Miinukset: "Same as above"

Plussat: "Crew was great"
Miinukset: "Still don't know where my luggage was so this is an issue for me on all legs of flight"

Plussat: "Ease of checkin"
Miinukset: "I didn't get a window seat. theyou could have done a lot better than just a muffin for breakfast. the crew skipped me for tea"

Miinukset: "We weren't allowed access to fill empty water bottles before boarding the plan. The plane made a stop at Kigali, Rwanda, where it was cleaned, resupplied and picked up passengers. It was almost 4 hrs. before we were offered water to drink. Drinking water is vital for maintaining health while travelling."

Plussat: "Second time I called customer support a A nice lady named Elisia was super friendly and helpful and was able to switch me to another flight on the same day."
Miinukset: "Received a text message that my flight back to the US was canceled. The first time I called Brussels Airlines customer service, I was offered only the same flight one or two days later. Phone support person was very unfriendly and unwilling to look at other options like booking me on another flight that same day."

Plussat: "Friendly staff."
Miinukset: "Chaotic airport and lost my luggage."

Plussat: "On time and quick."

Plussat: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."
Miinukset: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."