Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
There is nothing to like about Finnair. Zero service, a mediocre aircraft even though it's an Airbus A350-900 it does not have individual fresh air vents which obviously must be a Finnair option when ordering as Qatar Airways A350-900s do indeed have ................ but they ARE a 5* airline and Finnair is very much NOT. Full flight, no A/C running and as I said no fresh air vents, so it was very stuffy and uncomfortable. I had chosen my seat, as I am a fellow One World member (Qatar Airways Gold member), and isolated myself. When I made check in I looked again and repositioned myself, because obviously Finnair doesn't value my OW tier, and yet when I reported to the desk they had re-assigned yet me another seat sat next to a 'mini-whale' - so poor passenger seating allocation. To give a comparison - flew on a very full A380 QR003 DOH-LHR just 3 days earlier and I was informed by cabin crew that there only about 4 empty seats on that flight and yet 'one of those' was next to me !!! That is how you treat a Gold Member .... but not Finnair.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
The bathrooms were not very clean and the water would accumulate in the sink
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Plussat: "Entertainment system"
Miinukset: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Miinukset: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Miinukset: "We had a short delay"
Plussat: "Crew was very friendly and seat in KQ is super comfortable in Business."
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "Tight seat, was moved out of exit row because of my age"
Miinukset: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Plussat: "Amazing crews!"
Miinukset: "It was a great flight can’t think of anything"
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "Very little"
Miinukset: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Miinukset: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "The crew was very gentile."
Miinukset: "No enterteinment on the plane."
Miinukset: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Plussat: "Cheap ticket"
Miinukset: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Miinukset: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Miinukset: "Security services at Manchester airport...too long and not friendly at all"
Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Plussat: "Crew were pleasant most of the time"
Miinukset: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Plussat: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."
Plussat: "Seat comfort in business class Professional and friendly crew"
Miinukset: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Good service all around, personnel pleasant"
Miinukset: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Plussat: "Standard stuff"
Plussat: "Boarding sevece was very nice and helpful Thanks so much"
Plussat: "Crew was wonderful Helpful, pleasant, capable"
Miinukset: "Waiting for late passengers & their luggage"
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."
Plussat: "Boarding and such was straightforward and easy"
Miinukset: "Everything is uncomfortable"
5hr delay. Poor information. Refused to hand out free water.
Short flight no fuss on time
Miinukset: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Plussat: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Miinukset: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Plussat: "Being able to check in quickly and weigh and tag my own luggage."
Miinukset: "Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage."
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Miinukset: "much more timely assistance following our missing this flight"
Plussat: "The online tutorials are very helpful. Once the counters were open it was very easy to check our luggage and the option for holding the cabin bag is a plus."
Miinukset: "There was no announcement when to start boarding the plane. We paid extra for more leg room and I’m glad we did. The space between rows is minimal."
Miinukset: "1 hour delay"
Plussat: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Miinukset: "A hot breakfast"
Plussat: "Crew bright polite and friendly. Professional"
Miinukset: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Plussat: "Boarding flowed well. Good flight, helpful staff."
Miinukset: "Left a little late but made good time. A positive experience."
Miinukset: "Half our delay"
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Plussat: "Was a easyJet flight"
Miinukset: "Could have been Singapore airlines"
Plussat: "No wait at the boarding gate. Punctual departure. 20 mins early landing. Luggage ready for immediate collection on baggage carousel."
Miinukset: "Seat pitch could have been larger but wasn't too cramped."
Plussat: "Good crew - efficient, polite and made the trip easy"
Miinukset: "The usual shennanigans being herded into a crappy space before boarding.."
Plussat: "Flight crew was nice!"
Miinukset: "Flight was delayed about an hour! I felt like a simple apology about us being held up wasn’t enough. They could have offered all passengers at least a free beverage. Does customer service exists anywhere anymore?"
Plussat: "Straight forward flight"
Miinukset: "Economy flights are not known for the space"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "quick flight staff excellent"
Miinukset: "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."
Plussat: "I don't recall liking much of anything."
Miinukset: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Plussat: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Plussat: "Very fast turnaround, prompt boarding and disembarking."
Plussat: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Miinukset: "The wait on the runway - French Air Traffic Control strike."
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "The fares are extremely affordable."
Miinukset: "The high luggage fee."
Plussat: "Cheap fare"
Miinukset: "No entertainment"
Plussat: "Boarding, take off, landing & early arrival into Agadir"
Miinukset: "Anti social behaviour by a group of Asian lads"
Miinukset: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Plussat: "Old aircraft and most uncomfortable poor seat and leg space"
Plussat: "The crew was nice"
Plussat: "No problems"
Miinukset: "Not enough legroom"
Plussat: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Miinukset: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Plussat: "Not much. I dislike flying."
Miinukset: "If you pay for speedy boarding, then you need to know that you should check in at the "Special Assistance" desk at the check-in counter. EasyJet doesn't tell you that. The other thing is that this is not a cheap airline if you are checking bags. It works out to be pretty comparable to other carriers once you pay for bags and buy a seat."
Miinukset: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Miinukset: "They charge 47Euros for Hand Luggage if you don't pay for it when you check in. You are only entitled to one personal item (your purse or small bagpack). Read their website carefully before booking. They charge you for everything- even a cup of water. I booked travel for someone who needed assistance, but the lady at check in counter was too busy scolding me about all their rules, that she never got wheelchair for us. It was the WORST EXPERIENCE EVER. I don't recommend this airline for folks traveling from the USA with lots of luggage. This works well for Europeans making short weekend trips that are less than 1hr to destination. There are better, friendlier airlines on the market."
Plussat: "That we had priority boarding because 2e had a small child with us"
Miinukset: "There was a delay on both flights. I had a small child with me which was hard ."
Miinukset: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."
Miinukset: "Began 'boarding' the plane despite the fact people had not got of plane that had arrived from London. We waiting in corridor thing that leads to plane for over 20 minutes"
Miinukset: "Easyjets own App cancelled my flight and the rescinded this cancellation. Thus I travelled to the airport and found it was cancelled again. Worse; initially no rescheduled flight for >5 days. Had to buy a seperate ticket to a different airport."
Plussat: "Timing and arrival experience"
Miinukset: "Boarding was a mess, they did not call by groups, everybody ended up on the plane in an avalanche, we got into the plane by the back door to push and set aside people and carry on luggage until we made it to the front where are seats were located. Caos was in the air, worse boarding experience ever."
Plussat: "Flew from Manchester to Hamburg. Seated exit row in 11C. Leg room great. Crew was efficient. Good cheap flight. Delayed but kept well informed."
Miinukset: "Delay and boarding in Manchester. 'Now boarding' on notice board 10 mins before flight arrived."
Plussat: "Nothing really"
Miinukset: "We started and arrived 1 hour delayed. Quite annoying if you know that rental cars and hosts are waiting in middle of night"
Plussat: "Take off to landing everything was good"
Miinukset: "2 hours to get to the aeroplane. 1 hour in easyJet queue. 1 hour in security. Only just made the flight. People should be fired for this continued incompetence and poor customer service."
Miinukset: "No communication- the app told us more than they were willing to"
Plussat: "Clean cabin."
Miinukset: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Plussat: "Modern aircraft, once we were permitted onto aircraft the boarding was quick as both forward and rear doors were used."
Miinukset: "The crew didn't bother to offer a full retail service on board, aircraft had seat pads missing, crew sat eating for bulk of journey. Delayed inbound meant plane was over an hour late, and not cleaned between service."
Ryanair priced the tickets for our flights, for my wife and I at $40 for both of us. By the time we ended up paying for everything it was $533. They said we get priority boarding which really meant nothing. Yes we got to be the first ones on the bus, but once the bus got to the plane, whoever got off the bus first was the one who actually had priority. And then our next flight from Manchester there was no priority boarding. However got to the door of the terminal and was the first to walk out to the plane, they had priority boarding.
Fast, good loads in and out, totally worth of price.
I and my family got treated in an unfairly way upon check in! It was my first ever time to travel with Ryanair even though I travel 35 to 40 trips a year. I printed all paper for my trip from Dubai to London to Leeds and York in UK and then all paper for my trip to Italy incluyding PCR tests, hotels and trains. However, I couldnt check in online with confirmation email I received from Kayyak so I thought its ok I can just go to Ryanair desk on arrival to airport to check in. On arrival to Ryanair desk, the lady I spoke to wasnt professional and in fact was very rude. The minute she knew I didnt check in online she looked at me and asked me to pay £55 each to check in and when I asked her nicely to check with her supervisor if anything can be done to reduce charges she said to me "I'm the manager today and nothing you can do otherthan paying the £55 for each one of you!". I had to pay £275 for the 5 of us and when I said to her I'll send a complaint about this she said I dont care I dont work for Ryanair!. The delay she caused us to check in made us not making it to plane ontime and that made the situation even worst. I had to pay another 1100 euro on airfrance to make it to Rome. I'm just hoping that you can invistigate this case and then let me know the outcome. Kind regards, Ismat firstname.lastname@example.org +971561855581
It was fine. No complaints.
Miinukset: "I was there 10 minutes from my flight because of a lot problems from airline doesnt matter and they supposed to take a flight at 15:30 my flight was delay but we arrived at 15:40 and i was thinking i lost but suddenly i saw that it was missing 10 people more and i was running like hell on it and at the gate they didnt let us to take a bus ... The funny was that the plane departure at 16:20 that was freaking out and Im never gona take that airline ! I always chose Norwegian but i was thinkkng that they have change little bit ° , in Norwegian one time they wait for me 20 minutes 20 minutes ! Ryanair is the most Bad and i feel sad if i m writing for them as well !"
Miinukset: "Long delay, lack of information."
Plussat: "Flight was on time, no issues experienced."
Plussat: "Efficient and cheap"
Miinukset: "Another passenger had exactly the same seat number as me which caused confusion and an uncomfortable situation"
Plussat: "Nothing about the flight did I like"
Miinukset: "If I had flown with a better airline Ryanair are appalling"
Plussat: "On time - good crew -"
Miinukset: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Plussat: "Really disappointed"
Plussat: "Airport security was efficient."
Miinukset: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Miinukset: "Boarding in Manchester was a disaster. Scanned boarding passes, let everyone down the stairs to the apron, only for to be told to come all the way back up the strairs again because of a change of aircraft. Had to do the whole pre boarding and boarding process all over again. More interested in selling hot Panninis rather than check if we had a belt for our baby. Even after doing safety checks, they passed us and still didn’t have a belt for our baby. Only when we called them back And asked for a belt did we get one, and all this whilst the aircraft was moving. Waited over 25 minutes for our buggy bag to come out the baggage belt in Dublin."
Plussat: "The flight attendants were very friendly, courteous and professional."
Miinukset: "Literally everything from checking in to seat and baggage is unnecessarily monetized."
Plussat: "A pleasant journey."
Miinukset: "It was fine. No complaints."
Plussat: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Miinukset: "Everything was rubbish"
Plussat: "In flight snacks were good. Staff pleasant."
Miinukset: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Miinukset: "Treatment by crew iin airport as well as unfriendly flight attendants!"
Miinukset: "Everyone stood up the entire flight and being split up from family."
Miinukset: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Plussat: "Nice and cheap."
Miinukset: "The window was in the wrong place so I got a bad neck trying to look out."
Miinukset: "Security is ridiculous, cramped spaces, long lines, dirty."
Miinukset: "The flight was significantly delayed because of a woman having a panic attack. Other people should not have to wait because one person is afraid of flying."
Plussat: "Relatively inexpensive flight."
Miinukset: "Difficult to change anything with the reservation. 1.5 delay with no explanation, constant queuing and overall exhausting and unpleasant."
Miinukset: "Delayed a little"
Plussat: "Ryan air crew very good"
Miinukset: "No vegatarian food"
Plussat: "We didn't crash and I arrived at my destination safely."
Miinukset: "The flight was 90 mins late, we were herded like cattle onto the plane which was filthy with empty sweet wrappers littering the entirecabin, which in turn was full of crying children (whose parents appeared powerless/unwilling to comfort them). While none of this was helped by the poor weather creating epic turbulence and a near-miss with another aeroplane, I did take a flight the following day with EuroWings in identical weather which was far better controlled with less nausea-inducing turbulence so I do feel I can blame Ryanair for feeling quite sick as we left the plane. If we'd had to go in for a 3rd landing attempt, I'd probably have turned up for my meeting all covered in vomit as they don't even provide sick bags! Ryanair isn't just basic and cheap, they don't even do the basics properly. It's as though they're deliberately trying to make the experience as horrible as possible. Ryanair is dreadful. Never again!"
Plussat: "Price of tickets!"
Miinukset: "Walking out on the tarmac to board."
Plussat: "Friendlly cabin crew. Clean environment."
Miinukset: "Delayed flight."
Miinukset: "leaving later than scheduled"
Plussat: "easy to check in with self-service check in and bag drop"
Miinukset: "seats are not particularly comfortable"
Plussat: "Everything about it was smooth and easy"
Plussat: "The staff were friendly, the boarding crew clear and quick."
Miinukset: "Late take off, shouldn't happen for a regular short haul flight, meant I was too late arriving at my final destination"
Miinukset: "The landing very bumpy"
Miinukset: "Needed more self service bag drop off terminals and better instructions on how to use them. Queue to drop off bags was ridiculous."
Miinukset: "Delay of flight and delayed access to car rental (made via Ryan Air). Ryan Air did nothing to help with communicating the delay to the car rental company."
Plussat: "Boarding was good. Left & arrived on time. Crew very efficient in spite of the problems encountered with passengers."
Miinukset: "The flight was not so much Ryanair as Liverpoolair. There were hen & possibly stag parties on board who had obviously had a lot to drink , were very noisy including when the safety procedures were being announced & the crew had to constantly deal with passengers who would not obey instructions."
Miinukset: "Delayed flight without being told before boarding at Paris BVA"
Miinukset: "Everything, firstly I checked in early as recommended to find that my wife and I were not sat together. It gave me the option to change one of our seats, stating that it would only increase in cost if we select a more expensive seat. It turns out there were more free seats than reserved but to sit next to my wife (without changing hers) it was going to cost £10, no idea why as they hadn't selected her a more expensive seat. Guess what.....the exact same happened when checking in on our return journey, can't wait to board the plane in a couple of days! When arriving at the airport it is clear Ryanair are removing staff to keep cost down with no care for passenger satisfaction, you check your bags in automatically which appears a scam for over weighing your cases and charging you without having to speak to you. It coat us £10 for being over a kilo, we didn't believe we were but paid it as we thought we had no choice because no staff were close by. A couple beside us were supposedly 3 kilos over and believed this to be incorrect, they kicked off enough of a fuss to be able to go check in face to face and not pay a single penny, doesn't quite seem fair? The final nail in the coffin was the fact that at 8.45 (our supposed departure time) we were stuck in a huge queue watching people get off the plane we were due to board. No delays or hold ups had been announced yet we should have been boarding at 8.15 and told to go to our gate as normal for this time. No plain in sight and when it arrives we can't go straight on as people are getting off it! All in all Ryanair have been awful so far and I am dreading our flight home!"
Plussat: "Ticketing staff were friendly and helpful."
Miinukset: "The LANDING was the WORST I have ever experienced...frightening."
Plussat: "Travel with you again and again"
Miinukset: "I am satisfied"
Plussat: "Row 1 seating"
Miinukset: "40 mins late"