Etsi halvat lennot reitille Iso-Britanniasta $[31873-Rovaniemelle

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Plussat: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Miinukset: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Plussat: "On time"
Miinukset: "Free bags under Corbin"

Plussat: "The crew was nice"
Miinukset: "We were boarding later than expected Which caused some stress with connection flight"

Plussat: "The crew were professional and courteous"
Miinukset: "Nothing, as it’s a short flight!"

Miinukset: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Plussat: "Great crew"

Plussat: "Lovely crew, very good entertainment system."

Plussat: "The fact that we were offered an additional round of water and the friendliness of the crew."

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "I was i business class and the crew were very good"
Miinukset: "nothing as it was not a long flight, only 3 hours"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "I got there"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Miinukset: "The plane is not comfortable, but the flight is very short. It balances out."

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Miinukset: "Nothing"

Plussat: "Food, entertainment, service"

Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "The blueberry juice was good!!"
Miinukset: "Sitting by the bathrooms. There weren’t even pretzels."

Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Plussat: "Great service on biz class, comfortable seat, quiet airplane (A350)."
Miinukset: "I liked it all."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Plussat: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Miinukset: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."

Plussat: "The crew was very helpful and kind. The plane extremely comfortable"

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Miinukset: "Economy seat with Centre seat left empty"

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Miinukset: "Missed connection so didn't get second flight"

Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"

Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Miinukset: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Plussat: "Punctual"
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Plussat: "More leg room"
Miinukset: "Space"

Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"

Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Plussat: "Nothing"
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Plussat: "Nothing"
Miinukset: "Everything"

Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."

Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."

Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Miinukset: "Crew on the ground was very rude"

Plussat: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Miinukset: "Explain me to take the bag on time.it was almost left in the airport."

Plussat: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Miinukset: "See previous"

Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Miinukset: "More options for gluten free food. Always get the same dish"

Plussat: "Great crews, excellent customer service"

Miinukset: "No entertainment facilities"

Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"

Plussat: "Food"
Miinukset: "Seat"

Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."

Plussat: "Not being charged for my first bag of luggage"
Miinukset: "Nothing"

Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Plussat: "Crew was very friendly. Food was excellent"

Plussat: "Crew was wonderful and welcoming!"

Plussat: "Entire trip was easy and comfortable."

Miinukset: "Not to be late ,and not to loose my luggege"

Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Plussat: "Very little"
Miinukset: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"

Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Miinukset: "Thanks"

Miinukset: "They lost my luggage :("

Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"

Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "Entertainment"

Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"

Plussat: "No extra charge for simple refreshments."

Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Plussat: "Great service"

Plussat: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Miinukset: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."

Plussat: ". Budget airline with no legroom or extras"
Miinukset: "See above. Nothing specific to like."

Miinukset: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"

Plussat: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Miinukset: "I didn't like near enough everything about this flight."

Plussat: "Thai airways much better"

Plussat: "Quick, smooth flight"
Miinukset: "Landed over 40 mins ago and still waiting to get off the flight."

Plussat: "I did get to Glasgow"
Miinukset: "Boarding by bus, late, expensive, bag fee, no drink."

Plussat: "New plane. Adequate comfortable seating. Relatively punctual."
Miinukset: "You have to buy even water so it feels like a low cost airline."

Miinukset: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."

Plussat: "Heathrow T5 bag drop and terminal in general was great as usual."
Miinukset: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."

Plussat: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Miinukset: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."

Plussat: "Food"

Plussat: "Nothing"
Miinukset: "No food Uncomfortable seats Rude staff Very overpriced"

Plussat: "Nothing really. Except the general BA at T5 which is fine"
Miinukset: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."

Plussat: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Miinukset: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"

Plussat: "All perfect !!!"

Plussat: "Comfortable seats"
Miinukset: "Delayed flight. Only accept credit cards on board."

Plussat: "Quick flight. Nice crew"
Miinukset: "The fact that there was no free food and drink on the flight."

Plussat: "Flight took off on time and arrived 10 minutes early."
Miinukset: "Nothing"

Plussat: "Smooth boarding and on time on both flights. Food was decent."
Miinukset: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."

Plussat: "The aircraft"

Plussat: "Cabin staff"
Miinukset: "Cabin was shoddy. New beverage service!"

Plussat: "Food awful no entertainment"

Plussat: "The flight was so somth"
Miinukset: "The crow service was so bad"

Plussat: "The payment system was down so it was painful and slow"

Miinukset: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"

Plussat: "I received an email cancelling the flight before I left home."
Miinukset: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Plussat: "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."

Plussat: "We didn't crash."
Miinukset: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."

Plussat: "We didn't crash."
Miinukset: "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."

Plussat: "Cabin crew always professional. The cabin was fresh and new."
Miinukset: "the leg room In club Europe is appalling. No premium feel at all."

Miinukset: "20 min delay. Old plane"

Plussat: "Punctuality"
Miinukset: "I bought an extra piece of laugagge and I had problems on both check in processes because I wasn't shown on the system."

Plussat: "My luggage arrived with me."
Miinukset: "The staff is always friendly with BA. However, the boarding process was amazingly slow and complicated. LHR must be one of the worst commonly used international airports."

Plussat: "It was short enough not to get too annoyed with the experience"
Miinukset: "British Airways is no longer a preferred airline for me to fly with"

Plussat: "The crew and service are very good and the cabin crews' smile are so nice. Love it.The Heathrow airport security check( fast track) procedures are high efficient, well organized and professional. I would like to take British Airways in future again. Thank you"
Miinukset: "The connection flight btween London Heathrow and Bologna boarding time was about 40 minutes delayed."

Miinukset: "Food and entertainment selection was not the best."

Plussat: "Back facing window seat, flat bed, great service, good food, arrival ahead of time"

Plussat: "Impressed by service of staff"

Plussat: "Entertainment: American Airlines had a great selection of movies."
Miinukset: "American did not check my luggage to my final destination, even though they should have. Spoke with an American Airline luggage rep at Heathrow; he was rude and condescending - "You go get your luggage from Terminal 3 and bring it to Terminal 5. If you don't, your luggage is not going to with you!" Thankfully a more reasonable British Airways agent at T3 took care of this."

Plussat: "It took off and landed intact"
Miinukset: "Late getting going and consequently late to arrive. This is the case for every BA flight from LHR to GLA that I've taken in the past two years. It's why I avoid LHR where possible."

Miinukset: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."

Plussat: "Crew were attentive . Food was Good in Club"
Miinukset: "Seat allocation and boarding were chaotic but the flight was full. Had to negotiate with a fellow passenger and ask him to swap with my wife so we could sit together"

Miinukset: "Lack of snacks"

Plussat: "Crew was supportive and very kind"
Miinukset: "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."

Plussat: "Check-in, Security and passport control were all incredibly quick."
Miinukset: "Flight was delayed."

Plussat: "Nothing. At. All."
Miinukset: "This was a nightmare. BA had no flights available to Edinburgh. Booked on 3 separate flights at 2 different airports. Last one was canceled outright. After being awake for 28 hours and traveling for 15, we finally were given a hotel room for the night in London. Still trying to get to Edinburgh."

Miinukset: "Very very late. So much for British punctuality."

Miinukset: "British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation"

Plussat: "Almost nothing but I was comfortable"
Miinukset: "There was one crew member that spoiled The lot. When I had trouble with my bag fitting she wa no help. She in kinder words told me to figure it out. When I asked if there was a way to check it at the jet bridge she replied that I should have done it out there. To which I replied that they should have told me there was limited room. Needless to say I had to figure it out without any help from any crew. Which was crazy to me because on other flights I had more than one person taking my bag for me or trying it other places. Later the same woman was loudly accused of skipping a row of a dad trying to wrangle his children. When he confronted her she addresses him sharply and made him wait to get food though he had two young children with him. I'm sure skipping a row is easy to do especially if there is a lot Of activity but it didn't stop there another crew member began to bash the man while they were continuing to pass out food in front of other passengers and she did not stop him. I understand wanting your fellow crew members to know you are with them but it is completely unprofessional to do it in front of other passengers and needs to be saved for "closed" quarters. Worst and most unprofessional portion of my trip."

Plussat: "It was short"

Plussat: "Nothing was good."
Miinukset: "Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE."

Plussat: "Boarding was super easy - but then I did pay extra for Priority."
Miinukset: "If you don't order food in advance, there's only the snack menu available, which is very limited and poor quality. Also, the cabin staff basically ignore you, while offering a range of goodies, at different times, to those who did order in advance."

Plussat: "機材が新しい"
Miinukset: "機内食 35ユーロのコスパが全くない"

Plussat: "brand new plane, simple check in, good food, nice entertainment, comfy seats"
Miinukset: "Truly, I can't think of anything"

Plussat: "Cabin crew were competent"
Miinukset: "Over three hours late in taking off"

Plussat: "Left right on time with an efficient service."

Plussat: "We didn’t crash"
Miinukset: "Everything"

Miinukset: "Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel."

Miinukset: "No entertainment"

Plussat: "same as above"

Plussat: "Nothing"
Miinukset: "Service, it was a cheap flight and a shitty flight"

Plussat: "Friendly staff as always, and more leg room than most budget carriers"
Miinukset: "They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes."

Plussat: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Miinukset: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."

Plussat: "New Boeing Dreamliner plane was very comfortable. We successfully bid for an upgrade which was of course spacious. Most food and drink was complimentary."
Miinukset: "The movie selection was limited. If there was on board music I couldn’t find it. There are usb and power points so you can bring your own though. It was awkward to eat out of the meal boxes with little plastic cutlery."

Plussat: "Excellent value flight to Seattle. Very helpful at check in. Brilliant plane."
Miinukset: "We choose not to pre-book seats or order meals as we felt both were expensive options."

Plussat: "Nice and ckean airplane. Smooth travel"
Miinukset: "We didn't know our 11 hour flight didn't have food. And then when we try to order food, on the menu it's all just sandwiches. There's no option for hot food."

Plussat: "Fact that I eventually made it home a day later"
Miinukset: "The airline company and if I can avoid it in the future, I will not take this airline again!"

Plussat: "Nice new planes"
Miinukset: "The food wasn’t great"

Plussat: "All"
Miinukset: "Only graded one star for last two as short ball NA"

Plussat: "Plenty of lavatories"
Miinukset: "Food cost extra and it was horrible"

Plussat: "the overhead lights were amazing and calming. tv audio was the best I had on any plane so far, and a great selection of movies."
Miinukset: "you had to pay extra for food, even water"

Plussat: "Nothing."
Miinukset: "Everything. The check in machines were broken so I was FORCED to miss my flight. I had to pay $329 to get the next flight which was the next day and I paid for insurance. I'm across the world with no working phone, nowhere to stay and barely have anymore money yet instead of the desk right in front of me helping I had to call Norwegian. I've never heard of an international airline that doesn't feed you for 10 hours and then runs out of food for you to even purchase. It's madness. I will NEVER fly Norwegian again and I will let everyone know not to either."

Plussat: "Seats were comfortable"
Miinukset: "Staff were not friendly. I specifically heard one attendant who had swapped out a meal for a passenger say out loud "she didn't like her vegan meal so she wanted another one" in front of the passenger. I found that rude and accusing. I know I did not pay for food and I expected that. However, I think that's a bit austere for a 10 hour flight. Not even water offered for non-paying passengers. I don't know how you expect people to be healthy and ok on such a long flight without water.. Will not be flying Norwegian again."

Plussat: "The boarding was stress-free and the leg room was excellent"

Miinukset: "Delayed by over 3 hours."

Plussat: "Nothing because I did not take this flight"
Miinukset: "That we were there 50 minutes before departure and it was not clear that we had to be there an hour before departure. It’s not that we didn’t plan to be earlier (we did) but our Uber driver took an awful route and turned a 50 minute drive into 2 hours. Given there was nothing else we could do, we would have appreciated a little more leniency or at least more clarity on the hour rule."

Plussat: "Quick flight. Fast boarding Good choice of entertainment"
Miinukset: "The plane was freezing With three people sitting together, it is definitely cramped. Staff aren’t as friendly."

Plussat: "I recieved emails informing me of possible disruption to travel to and from airport ie road congestion & weather conditions and recommendations to avoid delays which I thought was a very helpful service."
Miinukset: "We didn't pre order food but understood snacks could be ordered during flight. The sandwiches had all sold soon after we departed New York. We were lucky enough to buy the last fruit salad. We had nothing else to eat for the entire journey. We booked hand luggage only. Obtaining a boarding pass electronically for myself and my partner was impossible. On the fourth attempt I booked myself in individually and was successfully. I then booked in my partner successfully.We tried to go through departures armed with our boarding pass but we're refused entry. We were redirected back to Norwegian main check in to obtain a happy face stamp on our boarding pass which is obtained after the weight of the luggage has been checked. Unfortunately this means that instead of going straight through departures with hand luggage only we had to go to the main Check in anyway. I agree with checking weight of hand luggage but the process could be improved greatly."

Plussat: "Quick flight. Good entertainment Quite spacious Quick boarding."
Miinukset: "Plane was cold. Not including food Staff aren’t as friendly as other airlines experienced."

Plussat: "Modern newish plane & generally a good flight with minimal air disturbance"
Miinukset: "Over an hour delay before taking off although we landed only 35 minutes late. Would have thought some free drinks might have been served given length of the flight even if it is a budget airline. Room between seats is a bit tight."

Plussat: "Economy Seats were comfortable"
Miinukset: "Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical."

Plussat: "Entertainment was good, nice planes."
Miinukset: "Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own."

Plussat: "The flight itself was really good, smooth and easy. The staff were also very helpful. Good value for money"
Miinukset: "The plane hadn't been cleaned properly, there was still food in the pocket in my seat from the flight before. And they didn't bring the trash through nearly often enough which resulted in passengers leaving wrappers and cups on the floor. We were 30 min delayed as well."

Plussat: "My seat was comfortable,bathrooms were clean."
Miinukset: "Some not all of the staff was a tad bit cooler in demanor than was needed. Too much movement by other passengers."

Plussat: "Great leg room considering it's a short flight."
Miinukset: "Rude staff."

Plussat: "The food and plane was good"
Miinukset: "We got stuck on the plane for an hour and a half after we landed because they couldn't get the ramp set to let people out. This was after a 9 hour flight."

Plussat: "Comfortability"
Miinukset: "Boarding staff a bit unwelcoming"

Plussat: "Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!"

Plussat: "I had a window seat..."
Miinukset: "Very confused as to why I was wasn’t told that I needed to pre order my meal.. On my way to London I got a meal included and on the way back I didn’t even get a bottle of water! Awful awful experience and will never be flying Norwegian again. , no matter what the price is!"

Plussat: "Modern, clean plane (Dreamliner); and fuss-free experience. Definitely good value for money."
Miinukset: "Seriously poor leg-room for a transatlantic flight. If you're going to sell food on board. Make the most of the opportunity and ensure it's decent quality?! Options are limited and quality is noooot good."

Plussat: "The comfortable seats"
Miinukset: "Being separated from my friend across an aisle"

Plussat: "Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board."
Miinukset: "It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3. The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport."

Plussat: "All in all a great flight both there and back. I'd recommend this airline without hesitation. I didn't have a single issue with them. Great plane with all the new gadgets etc, love that the windows could be dimmed for sleep/watching movies. Lots of leg room, bonus for me was that both flights I had nobody next to me so I was also able to lie down! Shopping system worked great, every time I ordered I received my food/drink within minutes. Boarding was carried out in number order and worked well as they give themselves loads of time. There was no backlog of passengers waiting for that one person (there is always one!) to arrange their overhead space perfectly!! Would definitely fly with them again."

Plussat: "Price of the ticket was good Modern plane Clean plane Friendly cabin crew"
Miinukset: "The flight was full The seats in economy were small"

Plussat: "Overall good service with timely information."
Miinukset: "50 minutes delay. The message from Kayak update stated terminal B and I needed to go all the way to Terminal A with luggage. A bit of exercise!"

Plussat: "Nothing particularly special."
Miinukset: "Arrived 4 hours delayed, and they always say due to weather to rid of any responsibilities. Flight had no food and had some insane safety warnings saying gathering in groups was not allowed. That's the most big brother thing I've heard in an airplane."

Plussat: "Dreamliner was a very good place to be for seven hours. As budget airlines go Norwegian are the best we've used, amazing value to cross the atlantic."
Miinukset: "Film selection wasn't the best, but you can't have it all."

Plussat: "The price point, relatively efficient, good baggage of you shop around for the right fare ie, kayak etc. Comfortable seat and similar leg room to BA/Virgin economy for a much lower price."
Miinukset: "The food quality wasn't great on the supplied meals, the best option is to buy at the airport and take onboard. Delayed flight almost guaranteed. No IFE on our flight home apart from a few TV shows. No movies. Crew are hit or miss with the quality. Some are good, some are not so good or welcoming. Gate staff/set up wasn't great and not much information about the delayed departure given out."

Plussat: "Friendly Crew members"
Miinukset: "Not enough food choices. Limited entertainment."

Plussat: "Booked this as was going to Denver direct and ESD a fair price. Generally well looked after."
Miinukset: "Not made clear that this trip did not include food unless purchased separately but spotted It day before so purchased our own to take on board. Was actually better as we had what we wanted and most importantly could eat/sleep when it suited us. Not offered any drink not even water but had our own. Nearly slipped up with baggage as did not purchase bags coming back as missed the point while booking. How many people book return flights and don't bring bags back? Should have been an 'are you sure' check."

Miinukset: "Really hard to land past 10pm with 2 young children. Over 3 hours delayed."

Plussat: "Nothing"
Miinukset: "Don’t be even one minute late for the 40 minute pre-flight deadline or you will not get on the plane. All personnel are trained to say no! They canceled all but one flight that was 12 hours later so we had to go to another airport. They charged us over $120 per ticket to change."

Plussat: "Almost everything I saw was smooth, friendly, and easy. Polite staff, pleasant plane time, etc."
Miinukset: "My Geneva to London (Stansted) flight was delayed. While there were at least two other Easy Jet planes which could have taken me to London due to no-shows, the staff told me the flight lists were lost. So I got home 4 hours late, and two Easy Jet flights landed in London with empty seats. Even if the flight is fully booked, please implement a stand-by list so passengers in this common situation can fly in the place of no shows. The poor review is because of this failure and because Easy Jet got me home 4 hours late. Otherwise pleased."

Miinukset: "Being charged £49 for having toiletries in small bag"

Plussat: "Quick service."
Miinukset: "All good"

Plussat: "In general i'm a big fan of Easy jet, nothing to claim in general"
Miinukset: "with the cancellation i had minimal services from airline. Very very poor hotel, transport to be organised on my own, same with food but all covert by easyjet at the end..... i was really badly impress, being a frequent traveller, about the quality of hotel, the worst since years ..."

Miinukset: "1h 50 minutes this time"

Plussat: "Text messages on flight status and boarding procedure"

Plussat: "Crew where kind enough to explain the problem and professional throughout the flight."
Miinukset: "Delayed for an hour due to a technical issue. Long journey to the airplane from the departure gate on a bus"

Plussat: "The Woman who told me I had to check my larger bag gave me a break and gave me a checking sticker"
Miinukset: "The plane was very hot for most of the trip. The crew was running around a lot, tripped on me. The captain had no idea what they were saying and said uh a lot, did not inspire confidence. There was no entertainment available. No complimentary refreshment options like most flights have. I was only allowed 1 small bag and had to check my other which had fragile objects in it."

Plussat: "nice, fun crew"
Miinukset: "plane was filthy"

Plussat: "The staff was very kind and helpful. The aircraft was very clean."
Miinukset: "We were late but it wasn't easyjet''s fault."

Plussat: "The captain was nice and kept us up to date."
Miinukset: "The guy at boarding was rude. The plane was delayed by 80mins, where we just sat on the tarmac."

Miinukset: "I have never been on a flight that didn't allow a carryon bag and some kind of bad to tuck under the seat ahead of you. There was room for my small backpack but because I had a carryon suitcase to go in the overhead bin, they made us check that bag and pay a very hefty fee."

Plussat: "Didn't crash."
Miinukset: "3 hours late! Horrible on time service."

Miinukset: "they over booked the flight and i couldnt fly out to the next day."

Plussat: "Nothing"
Miinukset: "The delay and the fact I didn't have a seat because of overbook!"

Miinukset: "Overbooked flight"

Miinukset: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"

Plussat: "I liked the flight crew, and the flight was very smooth."
Miinukset: "I wish there wasn't a charge for luggage, or it would be better if check-in luggage was cheaper. I didn't try food or entertainment, but the flight was short so it wasn't really necessary."

Plussat: "Crew was ok"
Miinukset: "We waited 1.5 hour in the plane. They didn't even offer a glass of water. Also, they didn't let us take our luggage with us and when we went in there was a lot of space available in the cupboards above the seats."

Plussat: "The stewards did a great job"
Miinukset: "That we had to wait on the plane for an hour on the Tarmac before taking off ."

Plussat: "the plane was clean"
Miinukset: "Is it really necessary to charge for even water?"

Plussat: "Quick simple process"
Miinukset: "Not very comfortable."

Miinukset: "Slow buses and delays getting on and off. Flight delayed by 30minutes. Luggage took an age to arrive"

Miinukset: "That we now have to pay for snacks, which were previously inclusive with the flight."

Plussat: "Staff were friendly. Plane was clean"
Miinukset: "No entertainment and not very comfy seats wouldnt want to do a long trip"

Plussat: "the ticket fare is very reasonable."
Miinukset: "flight departure not on time."

Plussat: "Liked? Price. Most staff helpful."
Miinukset: "Hectic 'security' check of cabin stuff. Lots of stairs at Marseille between aircraft & terminals"

Plussat: "Not much it was cheap"
Miinukset: "Seems poor maitainane on the planes Delay on return resulted in arrival time after public transport had closed down and the chance of recovering additional costs seems remote Won't be travelling Easyjet for a long time"

Plussat: "I like that the flight left on time even though I had received a message earlier in the day that the flight was delayed."
Miinukset: "The extra costs associated with flying EasyJet.. the flights aren't that inexpensive to begin with and then every little thing costs extra.. it's kind of annoying."

Plussat: "Not a whole lot to be honest. Was an okay flight, attendants were good though"
Miinukset: "The useless bus at ZRH to take us to the terminal because easyJet couldn't be bothered to pay to go direct to the terminal. #speedyboarding"

Miinukset: "Landed 3 hours late"

Plussat: "Bag drop very quick. Service friendly and efficient ."
Miinukset: "A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding."

Plussat: "Mostly one time and fit my budget"
Miinukset: "Asking passenger to fit the laptop bag in to the cabin baggage is ridiculous when you know that it will be taken out after boarding"

Plussat: "Efficient service"

Plussat: "Nothing"
Miinukset: "No sucked"

Plussat: "For a short trip it's fine. Price is right, the staff is cheerful, shuttle buses took us to customs very quickly. The bag drop system is very efficient."
Miinukset: "You know what you get with this airline: no frills, tight spaces, and you board and deplane outdoors (in a downpour in London)."

Plussat: "Cheap fare. Friendly crew. Don't book a budget flight and expect First Class facilities."
Miinukset: "I'm 6'3", so found the seats a little cramped. Bearable for the 2 hour flight from London to Murcia. I wouldn't want to go much further in those seats. Food and drink onboard is ridiculously overpriced."

Plussat: "Great at moving lots of people everyday so the whole transportation part is honed experience of getting people on and off aircraft efficiently to keep busy schedules on time."
Miinukset: "Walking off the plane onto a bus and waiting. Only getting our baby stroller back at baggage claim meaning someone has to carry the baby on top of hand luggage. Other airlines have the stroller available as you get out of the plane."

Plussat: "Got to my destination"

Plussat: "Once on board, evertything was ok"
Miinukset: "Easyjet lost my babys baggage and the stuff didn't cooperate with me or emphatize at all with my situation"

Miinukset: "Said I could add hold baggage on line, but nowhere given an option to do so, so had tp pay twice as much at the airport."

Plussat: "Nothing, I missed my flight. Where can I get a refund?"
Miinukset: "Kayak, Your application sent me a flight reminder three hours before my flight indicating that my flight was delayed by one hour, leaving at 2:35 pm instead of the scheduled 1:35 pm. When I arrived at the airport, the board displayed no delay. I went to easyJet counter and no delay. I arrived late and missed my flight! I missed my flight and need a refund this error that was caused by KAYAK! I am reachable at +41.78.916.5756. michaelgbalint@gmail.com Thank you, Michael"

Plussat: "Ease of flight"
Miinukset: "We rushed through the duty free shops because the sign said the gate was closing, but boarding had barely even started."

Plussat: "Crew were friendly"
Miinukset: "Although I had a child and was at the boarding gate in time,boarding was a free for all. We were also left waiting in a doorway with baby in the cold and with the fumes of the plane. The food was good but although I was on the first few rows with one of the first to request food some of the selections were not available. The fold out tables were also very dirty and the plane was uncomfortably cold"

Plussat: "Fast processing of all baggage - automated drop off points at Gatwick North"
Miinukset: "N/A"

Plussat: "Flight attendants were nice"
Miinukset: "Lack of communication, one massive rude boarding employee who complained a 5-inch side bag was an "extra bag" and would not be allowed unless stuffed into a larger backpack - had strict luggage policies that were immediately contradicted by opening announcement on airplane. Also, received gate number only 10 min prior to boarding"

Plussat: "Left and arrived on time."
Miinukset: "Disorderly boarding process to the plane, once in the gate."

Plussat: "We did not realize Easyjet does not distinguish between personal items and carry-on luggage like most other carriers. As such we had too many hand bags. They kindly checked our bags for us."