Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Plussat: "Crew very helpful. Seat was very good, food excellent."
Miinukset: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Miinukset: "Entertainment and access to Wifi"
Plussat: "Great foods and services"
Miinukset: "The plane needs upgrade business class seats"
Plussat: "Crew was amazing"
Plussat: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Plussat: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Miinukset: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Miinukset: "Very tight space"
Plussat: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Miinukset: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Plussat: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Miinukset: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Plussat: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Plussat: "Easy red eye flight, just slept the whole way"
Miinukset: "Singapore airline is always awesome. Crew professional and very caring"
Plussat: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Miinukset: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Plussat: "Excellent attention to service and comfort."
Plussat: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Plussat: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Plussat: "Crew was good."
Miinukset: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Plussat: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Miinukset: "Too cold"
Plussat: "fast crew service friendly staffs. clean toilet"
Miinukset: "everything was good"
Plussat: "everything are okey"
Plussat: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Plussat: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Miinukset: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Plussat: "Service is very good."
Miinukset: "Too warm/hot inside the cabin throughout the flight."
Plussat: "The service and fast flight"
Miinukset: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Plussat: "the selection was impresive to m"
Miinukset: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Miinukset: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Plussat: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Plussat: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Plussat: "Great flight amazing service"
Plussat: "Good service"
Miinukset: "spicy chicken too spicy!"
Plussat: "Entertainment was great"
Miinukset: "The food is getting worse"
Miinukset: "cramped uncomfortable seats freezing cold in the plane"
Plussat: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Miinukset: "Food was meh. Above average, but still not amazing."
Plussat: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Miinukset: "Wish the food could have been better and the choice for dessert wider."
Plussat: "Service was great, food was alright, was able to move from a middle seat to a window."
Miinukset: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Miinukset: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Plussat: "Exceptional service!"
Miinukset: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Miinukset: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Plussat: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Plussat: "Everything else was good"
Miinukset: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Plussat: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Miinukset: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Would have been good if we left on time. I understand that some delays cannot be helped but there was also a delay of my flight going home to Manila. These delays made me worry about whether or not I will make it to my connecting flight or do I have to just keep running again?
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
The bathroom is not that good.. dirty.. the sink is not properly draining.. (all bathrooms - all flights- back&forth) . There was no toilet paper seat either going to DC. Crew is not picking up trays/trash right away. Once, we even brought our tray in the back. Food should be mix of western& middle east. middle east food is a bit too much for some passengers- too smelly, spicy,— The crew are nice though. Very helpful and friendly.
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
My plane tix did not come with lounge access
Plussat: "There are very friendly"
Miinukset: "Just continue the better services"
Miinukset: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Miinukset: "No complains. Qatar has always been my preferred airline."
Plussat: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Plussat: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Miinukset: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Plussat: "flight attendants were not friendly enough."
Miinukset: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Plussat: "The crew very good and helpful"
Miinukset: "The crew are well organised"
Plussat: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Miinukset: "I can't think of anything to make it better."
Miinukset: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"
Plussat: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Miinukset: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Plussat: "Foods were great."
Miinukset: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Plussat: "The check-in for my first flight was great in Philadelphia."
Miinukset: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Plussat: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Miinukset: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Plussat: "Entertainment is very good"
Miinukset: "boarding hall was very small, food was below average for Qatar Airways"
Plussat: "Staff is friendly"
Miinukset: "The seats are tight and I am a slim person"
Plussat: "Flight attendants are ok"
Miinukset: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Plussat: "Foods, crew are accomodating and all sevice facility are very good"
Miinukset: "Just update the movies regularly"
Miinukset: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Plussat: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Miinukset: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Plussat: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Completely satisfied. Excellent all the way!"
Miinukset: "Everything was perfect. Thank You."
Plussat: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Miinukset: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Plussat: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Plussat: "Let's just say there was nothing I didn't like"
Miinukset: "I have no comment"
Plussat: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Miinukset: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Plussat: "Wonderful Experience with Qatar airways, as always."
Miinukset: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Plussat: "Friendly staff not delayed excellent safe travel"
Miinukset: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Plussat: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Plussat: "Todo estuvo prfecto"
Miinukset: "La comida no es nada del otro mundo"
Plussat: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Miinukset: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Miinukset: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Plussat: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Plussat: "Friendliness of the crew"
Plussat: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Miinukset: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Plussat: "Great crew"
Miinukset: "Better attitude of head attendant. Need to improve food. Not attentive."
Plussat: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Miinukset: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
Plussat: "The seat was not super comfortable but the crew was really lovely and so helpful!"
Miinukset: "More padding on the seat would have been nice"
Plussat: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Miinukset: "Crew should be attentive to ALL passengers."
Plussat: "Crew was fantastic."
Miinukset: "Food and drink service"
Plussat: "Cathay Pacific and crews were really good."
Miinukset: "I suggest no seating reservation online."
Plussat: "Yes Crew were indeed amazing!"
Plussat: "The flight was good"
Miinukset: "Everything was great"
Plussat: "Crew and the food"
Miinukset: "Seating was tight for me a big guy"
Plussat: "They are amazing"
Miinukset: "The crew should be friendlier while they deliver their service."
Plussat: "Efficient, courteous and early arrival"
Plussat: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Miinukset: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
Plussat: "Awesome everything from the food to there people was first-rate."
Plussat: "Service and plane"
Plussat: "Friendly service on time flight"
Miinukset: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"
Miinukset: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Miinukset: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
Plussat: "their korean movies"
Miinukset: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
Plussat: "More leg room"
Miinukset: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Plussat: "The flight crew showed great hospitality and quality service. Leg room was amazing and the food too. I recommend this flight to those going to and from Manila. Make sure to find a stopover that's less than 3 hours long if you have a connecting flight for example from SFO- Hong Kong to Manila"
Miinukset: "I believe the entertainment could be better. Other than that the flight is legitimate.."
Plussat: "Plane was clean, staff was attentive; flight was very smooth"
Miinukset: "No complaints"
Plussat: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Miinukset: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Miinukset: "None in particular"
Plussat: "The service"
Miinukset: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
Plussat: "Food is ok."
Miinukset: "Washrooms are small and dirty."
Plussat: "Good service"
Miinukset: "Older plane"
Miinukset: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
Plussat: "The cabin crew was nice, courteous, and professional. The cookie and juice were good. The variety of music was nice."
Miinukset: "The flight was delayed an hour. Airport crew leaves a lot to be desired. The passenger next to me took up too much space- no fault of the airline tho. The soy chicken was salty."
Plussat: "The crew is always very polite and professional."
Miinukset: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."
Plussat: "The crew's attention to passengers request in The Economy class"
Miinukset: "Nothing for what I paid"
Plussat: "I like the snacks offered"
Miinukset: "Great crew we got a soft landing"
Plussat: "Staff very courteous and helpful Food was average"
Plussat: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Miinukset: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Plussat: "Flying beats driving"
Plussat: "Everything! Very organized!"
Miinukset: "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"
Plussat: "The economy seats where comfortable even with a15 hours flight , food was great and warm.Crew were very helpful"
Plussat: "The service, the plane, friendly staff all throughout"
Miinukset: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Miinukset: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."
Plussat: "The crew assisted my wife on boarding the plane."
Miinukset: "Because of her condition we should get more legroom for her."
Plussat: "Service and courtesy"
Plussat: "In-flight entertainment"
Miinukset: "Small portion of food"
Plussat: "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"
Miinukset: "Leg room us bad especilly when the one in front of you recline the seat"
Miinukset: "Delayed 3 hours"
The flight didn’t even happen.
Plussat: "The planes took off and landed smoothly and without crashing"
Miinukset: "The connection time allowed in Istanbul was too short. Anything less than 2.5 hrs is too short. Covid social distancing was a joke in Istanbul and the business class boarded with everyone else - the airline run out of meals in business class!!! I will not fly with TK again."
Plussat: "Very good service"
Miinukset: "Crew could have been more pleasant"
Plussat: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Miinukset: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Plussat: "Nice service"
Miinukset: "I enjoyed visit via turkey and not long flight. I felt comfort"
Plussat: "Probably best economy class service and amenities and timings."
Plussat: "Good food, great crew. Free beer."
Miinukset: "Too cramped. More so than other airlines, or is it just me getting older?"
Plussat: "didn’t like anything"
Miinukset: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
Plussat: "New plane"
Miinukset: "Food and crew language proficiency."
Plussat: "The flight attendants are always helpful and very nice!"
Miinukset: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
Plussat: "Flight was ok"
Miinukset: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Miinukset: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Plussat: "Baku airport stunning. Better dessert. Helpful crew. Perfectly on time."
Miinukset: "Salad lame. Istanbul airport needs upgrade. Gate change twice in 2 hrs, no good announcement system. Baku airport baggage carousel not up to the standard of the Terminal glory."
Plussat: "Everything was good"
Miinukset: "All good"
Plussat: "The food is great, nice entertainment, we good travel essentials!"
Miinukset: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."
Plussat: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Miinukset: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Miinukset: "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Plussat: "Staff was nice and the food was good"
Miinukset: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Plussat: "Quick check in. Nice staff."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored."
Miinukset: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays."
Plussat: "Crew, entertainment, boarding"
Miinukset: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Miinukset: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
Miinukset: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"
Miinukset: "The veg food is quiet bland"
Plussat: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Miinukset: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Miinukset: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
Plussat: "Food is excellent, staff great."
Miinukset: "Not nearly enough leg room for an international flight!!"
Miinukset: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Plussat: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Plussat: "Turkish crew members are usually very friendly."
Miinukset: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
Plussat: "Crew were lovely. I did request a window seat at check in and the clerk said she had done it, however I was stuck in the middle of two people 16J so it was a very uncomfortable flight."
Miinukset: "Two babies screened the whole way to Los Angeles I was ready to kill them. Babies on long haul flights should be strapped to the wings. it was ridiculous/annoying. No vegetarian option on the flight to LA which would have been nice. However the food is really good and I loved the eggs for breakfast."
Plussat: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Miinukset: "Nothing! Everything was perfect!"
Plussat: "It was a pleasant experience,"
Plussat: "Flight crew was polite and courteous. In flight entertainment was decent."
Miinukset: "airlines officials at Istanbul airport seemed lost and were unable to help most passengers. In flight food options were BAD. The vegetarian meal options were dry and even under cooked."
Plussat: "This airline will never be my choice of airline if I ever felt the fly the country I will pick another airline for no matter what caused it would be just so I would never have to fly on this airline ever in my life or my family or friends or anybody else I don't ever ask me I am very disappointed at this airline and the people in the customer service I'll just airline is it a money hungry airline money comes first people come last"
Plussat: "The food was amazing, and the seats were more comfortable than in other aircrafts."
Miinukset: "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
Plussat: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Miinukset: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."
Plussat: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Miinukset: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"
Plussat: "good food with some Turkish flair. super friendly staff."
Miinukset: "This is the second time in a week Turkish Airlines are delaying my flight with no proper explanation on why this happened. Out of four flights, I had two delayed, and one was rescheduled half an hour ahead of time. Good thing I headed to the airport earlier. Turkish Airlines no more!!!"
Plussat: "very comfortable seats, flights on time, and good service/food.. enough empty space to sleep laying down if needed."
Plussat: "I find the airline crew nice and accomodating. The food was fairly good compared to other airlines."
Miinukset: "The seats are very tight and does not leave much comfort. This is of course economy but new fleet of other airlines have a slighty added leg comfort."
Miinukset: "The food was just ok."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights that went on anyway.
Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."
Miinukset: "Nothing. Flight was amazing"
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"
Plussat: "Professional crew. Good simple check in."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Information on arrival time was not correct"
Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Plussat: "Newer plane, crew was amazing, seats were adjustable"
Plussat: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Miinukset: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "The entertainment options were good."
Plussat: "Food and staff behaviour"
Miinukset: "Customer service"
Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."
Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Plussat: "Easy boarding, plenty of room"
Miinukset: "old plane, tight and uncomfortable"
Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Plussat: "Easy airport business"
Miinukset: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Plussat: "KLM food and service are great"