Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Miinukset: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Miinukset: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Plussat: "The crew was attentive and service was excellent."
Miinukset: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Miinukset: "Wider arm rests"
Plussat: "The crew"
Miinukset: "The foods could be better not up to the standard of EVA air on economy class"
Plussat: "The crew provided excellent service and the food is really great."
Miinukset: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Plussat: "Crew very helpful. Seat roomy."
Plussat: "Service was excellent and seats were comfortable."
Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Plussat: "Nothing to note"
Miinukset: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Miinukset: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Plussat: "Crew very polite, friendly and respectful."
Miinukset: "Flightsame as"
Plussat: "Nice leg room and excellent head phones nice crews"
Miinukset: "No complaints! Not even one!"
Plussat: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Miinukset: "None whatsoever."
Plussat: "Always on time!"
Plussat: "Fast Service , cheerful Members , and positive Vibes all the time."
Plussat: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Miinukset: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Miinukset: "I wasn't able to pre-select my seat."
Miinukset: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Plussat: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Plussat: "The crew were very polite"
Miinukset: "No choice of menu and films only very limited choice."
Plussat: "Seat width, Crew Service,"
Miinukset: "Web Site Check in is cumbersome"
Plussat: "The legroom is comfortable for a tall person."
Plussat: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Plussat: "Excellent customer service"
Plussat: "Food, pleasant and helpful flight attendants"
Miinukset: "Long layovets"
Plussat: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Miinukset: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Plussat: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Plussat: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Miinukset: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Plussat: "Food, lavatory experience"
Miinukset: "Small carry and carry on bag"
Plussat: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Miinukset: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Plussat: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Plussat: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Plussat: "Good staff service and friendly people. The food was good. The flight was on time."
Miinukset: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Plussat: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Miinukset: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Plussat: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Plussat: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Miinukset: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Plussat: "Clean and very good service."
Miinukset: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Plussat: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Miinukset: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Plussat: "food was great flight attendants are courteous and reliable"
Miinukset: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Plussat: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Plussat: "Always on time!"
Miinukset: "Everything is perfect."
Plussat: "The bathroom is super clean."
Miinukset: "Maybe you can make some alterations with your meal offerings."
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Plussat: "Crew very helpful. Seat was very good, food excellent."
Plussat: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Miinukset: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Miinukset: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Plussat: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Miinukset: "Entertainment and access to Wifi"
Plussat: "The crew members were really nice and accommodating."
Miinukset: "Need more entertainment selections."
Plussat: "Great foods and services"
Miinukset: "The plane needs upgrade business class seats"
Plussat: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Miinukset: "Food was good but was not full compared to emirates."
Plussat: "Crew was amazing"
Plussat: "Crew was polite."
Miinukset: "For such a long journey, the plane could have been nicer."
Miinukset: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Miinukset: "Very tight space"
Plussat: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Miinukset: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Plussat: "Nothing beats Singapore SQ!"
Plussat: "Hotel location is convenient, quite comfortable and clean."
Miinukset: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Plussat: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Miinukset: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Plussat: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Miinukset: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Plussat: "Entertainment excellent, cabin crew superb"
Plussat: "Great set up with two seats, window and aisle"
Miinukset: "Expected to have more indian movie choices."
Plussat: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Miinukset: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Plussat: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Plussat: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Miinukset: "Too cold"
Plussat: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Miinukset: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Plussat: "Service and food"
Plussat: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Plussat: "Service was nice."
Miinukset: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Plussat: "everything are okey"
Plussat: "The attendants are pleasant to the eye, thats about it."
Miinukset: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Plussat: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Miinukset: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Plussat: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Miinukset: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Plussat: "Crews are truly nice and patient"
Miinukset: "Crews are very nice, food are not really good"
Plussat: "Overall just a really great experience."
Miinukset: "Nothing negative to report."
Plussat: "Singapore service is always outstanding"
Miinukset: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Plussat: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Miinukset: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Plussat: "Vegeterian breakfast was good thou ."
Miinukset: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Plussat: "Good service"
Miinukset: "spicy chicken too spicy!"
Plussat: "Entertainment was great"
Miinukset: "The food is getting worse"
Plussat: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Miinukset: "Segment Delhi to Singapore."
Plussat: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Plussat: "Friendly staff, excellent customer service, great food"
Plussat: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Plussat: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Miinukset: "Wish the food could have been better and the choice for dessert wider."
Miinukset: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Everything is good and will manage
My plane tix did not come with lounge access
Plussat: "There are very friendly"
Miinukset: "Just continue the better services"
Miinukset: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Plussat: "Qatar Airways is the best first class airline in the world hands down"
Miinukset: "Nothing they do a great job!!!"
Miinukset: "Delayed by 1 hout"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Miinukset: "No complains. Qatar has always been my preferred airline."
Miinukset: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Plussat: "The crew very good and helpful"
Miinukset: "The crew are well organised"
Plussat: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Miinukset: "I can't think of anything to make it better."
Plussat: "The crews are awesome"
Miinukset: "The new Q suites in business are GREAT!"
Miinukset: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Plussat: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Miinukset: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Plussat: "comfortable seats, pretty good food, extremely gracious cabin crew."
Miinukset: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Plussat: "Foods were great."
Miinukset: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Plussat: "Attention to detail. Very professional."
Plussat: "On time, fairly good food, good entertainment system."
Miinukset: "Very cramped seating when the flight is full. We're told to stretch our legs, but there is no place to walk or even stand."
Miinukset: "too hot called groups too fast for boarding"
Plussat: "Entertainment is very good"
Miinukset: "boarding hall was very small, food was below average for Qatar Airways"
Plussat: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Plussat: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Miinukset: "Wrost app I don’t advise any one use it cause"
Plussat: "Service and food"
Plussat: "Flight attendants are ok"
Miinukset: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Plussat: "Helpful crew"
Miinukset: "Food quality and quantity Cramped seating"
Plussat: "Foods, crew are accomodating and all sevice facility are very good"
Miinukset: "Just update the movies regularly"
Plussat: "Love the service, love the crew!"
Plussat: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Plussat: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Plussat: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Miinukset: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Plussat: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Miinukset: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Miinukset: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Plussat: "Let's just say there was nothing I didn't like"
Miinukset: "I have no comment"
Miinukset: "Dely to time"
Miinukset: "the flight was canceled."
Plussat: "It was something unexpected"
Plussat: "Friendly staff not delayed excellent safe travel"
Miinukset: "Not enough check in desks operating - very long wait"
Plussat: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Plussat: "Todo estuvo prfecto"
Miinukset: "La comida no es nada del otro mundo"
Plussat: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Plussat: "I moved from Economic class to business with my skywards in 2 minutes"
Miinukset: "Better food on business class"
Plussat: "All the service."
Miinukset: "more organized boarding"
Plussat: "Food is amazing, planes are good."
Miinukset: "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
Plussat: "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
Plussat: "Cabin Air Pressure is amazing"
Plussat: "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
Miinukset: "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
Plussat: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Miinukset: "there were no toothbrush kits given out in economy class"
Plussat: "Leg room is spacious."
Miinukset: "Overall good.."
Plussat: "Lamb and chicken were good but kids didn't like the kids meals.."
Miinukset: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Plussat: "The crew was efficient"
Miinukset: "Live news broadcast"
Miinukset: "Crews attitude"
Plussat: "reached before schedule. giving passengers enough time for getting off board and give them a little extra time in hand."
Miinukset: "flight attendant responsible for boarding the flight was rude. he gave unclear instructions creating confusions. the flight interior was average/below average. really inferior quality compared to other emirates flight."
Plussat: "Crew was average food was below average service was below par. Emirates is slipping. Boarding and deboarding was the worst."
Miinukset: "Lots to be improved. Crew food boarding on board service."
Plussat: "Everything except food"
Miinukset: "Other Crew woman"
Plussat: "The staff was very helpful in many ways."
Miinukset: "The seats that I booked online were not available when I checked in for the flight."
Plussat: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Miinukset: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Plussat: "It was so nice"
Plussat: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Miinukset: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Plussat: "The cabin crew are helpful. the in-flight entertainment is superb."
Miinukset: "The selection of food, the seat is uncomfortable"
Plussat: "Service and food"
Miinukset: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Plussat: "Everything was well done! Great customer service."
Plussat: "I was very pleased with the service and customer care the airlines displayed."
Plussat: "Attention to detail all the way"
Miinukset: "From Dubai to London was very cold in the plane"
Plussat: "Crew very good"
Miinukset: "Too cold. Food not very good"
Plussat: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Miinukset: "Flight attendants were rude on the Washington to Dubai flight"
Plussat: "- Excellent entertainment. New movies in various languages."
Miinukset: "- Crew not very attentive with infant and infant needs (i.e. bassinet). - Only 2 full meals and 1 snack for a 15 hours flight. First meal (breakfast) was served about 2-3 hours after take-off. Flight took off at 10 am so perhaps first meal should have been lunch. - Heard another passenger requesting veg. meal but crew said they don't have any extras and only serve special meals for those who request before. For a flight in which 60-70% of passengers are Indians, some extra vegetarian meals should be available (for those who do not know how to book it in advance)."
Plussat: "I like food, hospitality, comfort."
Miinukset: "I did not get the seats I selected when booking"
Plussat: "On time departure"
Miinukset: "No food at all, the same flight in the other direction had food."
Miinukset: "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
Plussat: "The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag."
Miinukset: "Emirates did not offer to deliver it to my house."
Plussat: "Just the check in"
Miinukset: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Plussat: "Very organized boarding"
Miinukset: "Flying east from Brazil by Emirates to join my friend in Dubai and then not allowed on the aircraft because I missed the gate by 5 mins. The next flight was two days later!!!"
Plussat: "The seats were very comfortable and the entertainment system (screen, phone charger, etc) including all the entertainment (movies, music, tv shows) was exceptional"
Miinukset: "Last minute surprise with re-routing to Chicago. Few options provided on Changed booking."
Plussat: "Warm hospitality and excellent service during connecting flights."
Plussat: "Average food on return flight. Fantastic entertainment options"
Miinukset: "(a) The steward was not willing to change my food selection."
Plussat: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Plussat: "I never took this fligh . I also hope I wasnt charged"
Miinukset: "Why so damn cold onboard ?? Like a freezer. Probably gonna get sick now. Its ridicilious."
The flight didn’t even happen.
Plussat: "The crew was nice. But it took forever to get our luggage when we arrived. We waited half an hour!"
Miinukset: "The luggage took forever to come out after we landed at JFK. Also, the quality of the food was not good on the plane."
Miinukset: "I will inform everyone I know not make customer to your company because of boor service"
Plussat: "Very comfortable seats & clean"
Miinukset: "Not applicable."
Plussat: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Miinukset: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Plussat: "Its was sooo goood, thanks"
Plussat: "Plane, seat and entertainment are very good."
Plussat: "Ahead of time, all the way!"
Plussat: "Flight was ok"
Miinukset: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Plussat: "Treated very poorly no hotel stay in the airport for 24 hour"
Plussat: "movies and food"
Plussat: "Service, updates, smooth flight"
Miinukset: "Very tight seating in enconomy."
Plussat: "The meals, items to make the trip relaxing like a toothbrush and slippers."
Miinukset: "That I accidentally left my sweatshirt :("
Plussat: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Miinukset: "Flight was delayed 4 hours. Given that you don't usually book onward travel with Turkish, it made a mess for me--doubled my cost to get the rest of the way home."
Plussat: "Overall the experience was good with friendly staff."
Miinukset: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves."
Plussat: "The food is great, nice entertainment, we good travel essentials!"
Miinukset: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."
Plussat: "Food was good. Entertainment worked."
Miinukset: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Plussat: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Miinukset: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "All aspects of the flight were flawless. Lounge in IST is always a great addition."
Miinukset: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Plussat: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Plussat: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Miinukset: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"
Plussat: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Plussat: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Miinukset: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Plussat: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Miinukset: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Miinukset: "One of my checked bags was lost between the two flights"
Plussat: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Miinukset: "I have been traveling 40 times on this flight (Geneva-Istanbul-Mogadishu) and since 2014 the food is all the same: insipid and at some occasion got a food poisoning (always traveled economic). Same dry or overcook pasta and dubious meat. So on my profile (i am an Elite frequent flyer) i ticked that I prefer a special meal (sea food).. which is never available. So they apologize and promised they will make a commercial gesture that... never came."
Plussat: "Transit was okay."
Miinukset: "Food was not accommodated - no vegetarian food provided."
Plussat: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Miinukset: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."
Plussat: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Miinukset: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."
Plussat: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Plussat: "came home with 2 broken bags, hard to talk to anybody, emailing back and forth since then to replace them, so far offered much cheaper bags and om top of this, a lot of paper work needed to claim those 2 cheaper replacement !!!"
Miinukset: "very tight seats for 12+ hours across Atlantic flight, old planes, somewhat unfriendly attendants."
Plussat: "Friendly people , correct timing , good prices"
Miinukset: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
Plussat: "Better headphones for economy Pillows on seat when boarding"
Miinukset: "Poor heating/cooling controls, cabin too hot"
Plussat: "Comfort, good quality meal, on time"
Plussat: "Very kind and helpful crew members Lots of stuff provided: drinks, food, kits etc"
Plussat: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Plussat: "The food and entertainment system was excellent. The headphones were painful after a movie. But you can link personal headphones into the adapter which is providex."
Miinukset: "The airplane didn't seem as clean as expected. The crew was adequate but not around between the main meals."
Plussat: "I find the airline crew nice and accomodating. The food was fairly good compared to other airlines."
Miinukset: "The seats are very tight and does not leave much comfort. This is of course economy but new fleet of other airlines have a slighty added leg comfort."
Plussat: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."