Etsi halvat lennot reitille Minneapolisista $[7232-Helsinkiin

Plussat: "Great crew."
Miinukset: "Nothing!"

Miinukset: "Provide earphones or headphones"

Miinukset: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."

Miinukset: "WiFi"

Plussat: "Good service great aircraft"
Miinukset: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"

Plussat: "N/A"
Miinukset: "N/A"

Plussat: "I didn't fly from Minneapolis to Los Angeles"
Miinukset: "I didn't fly from Minneapolis to Los Angeles"

Plussat: "The landing was super smooth! Compliments tip the pilate:-)"
Miinukset: "N/A"

Plussat: "all good"
Miinukset: "unsure"

Miinukset: "No delay"

Miinukset: "Plane was too hot"

Miinukset: "Nothing my timing was a bit off it all worked out well"

Miinukset: "Couldn't have been better"

Miinukset: "Slow WiFi"

Miinukset: "I’m would be much better if I can sit by my husband."

Miinukset: "Wifi was not working"

Plussat: "The guy announcing the boarding was a hoot! Great sense of humor."

Plussat: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Miinukset: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"

Miinukset: "It made no sense to board an hour and a half before takeoff."

Plussat: "Attendant was friendly and efficient."
Miinukset: "No beverages or snacks."

Plussat: "Typical Delta efficiency and comfort."

Plussat: "Tried the free WiFi and movies"

Plussat: "Everything"

Miinukset: "Bought a brand new suitcase and Delta staff broke one of the wheels!"

Plussat: "The plane went where it was supposed to go."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "I'm very satisfied."
Miinukset: "No comemt"

Plussat: "Layout of aircraft"
Miinukset: "Couldn't find USB port."

Plussat: "Wonderful experience with the staff."
Miinukset: "No complaints."

Plussat: "Service"
Miinukset: "Comfort"

Miinukset: "Late. No legroom"

Plussat: "On Time"

Plussat: "On Time"

Plussat: "On time"

Plussat: "I love Delta. Smooth boarding. Quality service. Keep it up!"

Plussat: "on time"

Plussat: "Pilot kept us updated on the weather siuation."
Miinukset: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."

Miinukset: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"

Plussat: "Treated with the utmost courtesy"

Plussat: "Not too much this leg!"
Miinukset: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"

Plussat: "Exit sear so plenty of room"
Miinukset: "Changed gates without notification"

Miinukset: "Same as above"

Plussat: "On time and very smooth boarding"
Miinukset: "Nothing"

Miinukset: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."

Miinukset: "Same as above."

Miinukset: "Lunch sandwich was too spicey"

Plussat: "Pilot got us through rough skies with ease and landed beautifully. Also managed to get us back on schedule. Very pleasant."
Miinukset: "Small craft commuter service. Nothing to compare to."

Miinukset: "we had to get off plane and use another one. a hr delay but it wasn't that a bad .better to break down on the ground than in the air"

Plussat: "EVERYONE WAS FRIENDLY"
Miinukset: "NOTHING ON THIS PART TRIP WAS FINE"

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "everything"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "All is satisified."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Arrived safely"
Miinukset: "Warm bus at the Reykjavik airport"

Miinukset: "Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?"

Plussat: "Crew was friendly, food was pretty good and I like that when they made announcements we could hear them. With some airlines the crew mumbles and one can’t hear a thing. So thank you for speaking loudly and clearly. Also, the seats were actually pretty comfortable."
Miinukset: "The shuttleling between terminals at the airport is Iceland is a bit unorganized and the wait is long; or at least seems that way when a person is jet lagged."

Miinukset: "I was very disappointed that it cost me 152.00 to check one bag."

Miinukset: "I was unaware of not being able to have my personal item with me when in row 9, so i tried to grab what I needed out of my bag- but was VERY rushed by the crew. No access to entertainment for that 6 hours."

Plussat: "Nothing remarkable."
Miinukset: "No food at all not very comfortable seats."

Plussat: "Very well handled and friendly staff"
Miinukset: "Personal carry on item size is absurd . Out our small personal backpacks were deemed too large so we’d had to check our other carry on bag"

Plussat: "Good movie selection."
Miinukset: "Costed 70 dollars to check my bag I, I didn’t see that coming. Don’t forget your headphones. Also wasn’t any snacks on the 6 hour plane ride. They did have drinks though."

Miinukset: "Let know all the hidden costs before buying tickets"

Plussat: "Quick and easy boarding passes where in my IPhone wallet. Made it a breeze"
Miinukset: "Nothing not to like"

Miinukset: "Longgggggg wait time checking in. Not enough gate agents"

Miinukset: "Seat comfort"

Miinukset: "Our flight was delayed two hours and we were given no notice beforehand."

Miinukset: "The flights were booked too closely. We sat in Minneapolis for over an hour after departure time because they didn’t have crew enough to load baggage. That is unacceptable for the price paid and has messed up our vacation."

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "On time. Luggage arrived to destination."

Plussat: "Nothing I want my money back."
Miinukset: "My flight to Iceland got cancelled. So I didn't fly back from there. I want my money back!"

Plussat: "Courteous staff"

Plussat: "Very professional staff. Boarding went fine...they actually boarded the back of the plane first! Way to think logically! I expected to bring my own snacks, so can't really rate the food."
Miinukset: "Same issues most have...Cramped seating, no leg room."

Plussat: "The price was fantastic for a round trip flight from the US to Europe."
Miinukset: "As is with all airlines, boarding and deplanting was awful. The airport in Iceland left a bit to be desired, but I don't know that you can really fault the airline for that."

Plussat: "Servers in uniform."
Miinukset: "Lost luggage."

Plussat: "Soft music and a bottle of water welcomed us. The technology to learn about Iceland , safety features of airplane and avaiblity to movies, music etc was outstanding!"
Miinukset: "The construction at Iceland airport but understand must do this."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Miinukset: "No attempt to resolve missed connection and customer service was awful and rude. We were on our own to book new flights and find a hotel. We also had to pay additional fees."

Miinukset: "No food offered. Attendants were not vigilant in trash collection. After being told specifically that my bag WOULD get to Munich with no trouble, BOTH of my bags were left behind as well as the bags of many other passengers."

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Non"
Miinukset: "Non"

Plussat: "Kindness and flexibility of staff with health concern."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Plussat: "Nothing to complain about. Satisfied customer."

Plussat: "Free water was a nice touch. Being able to track progress with seatback screen was nice too."
Miinukset: "Gate agent at MSP told us our bags were checked through to our final destination in Bergen; he should have also explained that although bags are checked through you still have to physically get them at Reykjavik to go through Customs."

Plussat: "Check in was easy"
Miinukset: "Right in next to the bathroom. It smelled bad the whole 6 hour trip."

Plussat: "The flights felt short and were comfortable. The layovers were not long and everything was on time."
Miinukset: "There was no food provided even though it was international."

Miinukset: "Everything"

Plussat: "Seats weren't cramped, crew was friendly, seemed very efficient. It's like the Southwest Airlines/virgin of international travel"

Plussat: "Surprised that on a trans- Atlantic flight food was not provided at no cost, even a cookie or peanuts."
Miinukset: "Our luggage did not arrive in Brussels at end of our flight, as of 1730 next day we still don't have belongings. I now have to shop for toiletries and clothing that I bought especially for my vacation. Very disappointing."

Miinukset: "Still looking for my checked bag. Seat are very uncomfortable."

Plussat: "Being notified of delays"
Miinukset: "Delays....no one picked up our trash on board until we were landing."

Plussat: "They really took care of us. No one controls the weather and the delays caused by it. Icelandair helped make that delay as comfortable as possible."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "It is a very nice flight across the Atlantic. I would and have taken it multiple times."
Miinukset: "The food options are not very great but it's what to expect why getting a cheaper flight. I'd rather have it this way than pay extra overall for better food."

Miinukset: "Our flight left late so we missed our connection to Paris."

Plussat: "Easy check in. Missed connection was handled quite well with luggage not lost and hotel, taxi and food provided for the lay over."
Miinukset: "Missed connection"

Miinukset: "Should never of booked with only 50 minutes to next connection, plane was late on first leg, rebooked on another flight changing planes twice and came in 8 hours later then planned."

Plussat: "The planes were exceptionally clean and the staff were friendly and helpful. I would fly Icelandair again. So impressed!!"

Plussat: "Good flight, friendly flight attendants."
Miinukset: "Flight delayed, food not included, even on overnight."

Miinukset: "Our flight to Reykjavik was delayed due to the air traffic control strike and as a result, we were going to miss our connecting flight to Paris from Reykjavik. Iceland Air didn't have a representative at the gate in MSP (instead, they seem to have contracted employees from Sun Country to manage check-in and boarding) so they knew nothing about any connection flights and couldn't help us whatsoever."

Plussat: "Friendly staff, clean aircraft. Was very pleasantly surprised at how organized, clean, and neat things were. Will definitely be flying Icelandair again and will recommend to others. Also planning a trip to Iceland because it was just that great!"
Miinukset: "Terminal seating was limited but I believe they are renovating or under construction to address this issue. Was not that big of a deal to me or my boyfriend because we had been sitting for hours anyway. We just made ourselves comfortable on the floor."

Plussat: "Easy booking, checkin and boarding process. Overall a smooth experience."
Miinukset: "The seats were not of the typical comfort level that I have had on other international flights. It felt more like a longer-than-usual domestic flight."

Plussat: "Nice new plane. Friendly stewards."
Miinukset: "We still don't have the one bag we checked 30 hours after landing. The line to customs was unbelievable in Iceland. We were only changing planes, not staying, but we were funneled into a hallway with about 500 other people waiting for 6 customs agents to talk to every person and stamp every passport. We were very late for our plane, but they held it for us. Finally, although the interior of the plane was new and well appointed, the bottom seat cushion had very little cushioning. Compared to other airlines it was hard."

Miinukset: "Great flight"

Plussat: "I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic."
Miinukset: "No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out."

Plussat: "Everything! Staff and service. I like the Free WiFi also."
Miinukset: "Everything was perfect"

Plussat: "Good seats, comfortable w headrest adjustable"

Plussat: "Speedy boarding. Helpful crew."
Miinukset: "In-flight entertainment"

Miinukset: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."

Plussat: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Miinukset: "Nope, this was a great flight!"

Plussat: "Boarding process was easy."
Miinukset: "Different snack options."

Plussat: "Trip went smoothly"
Miinukset: "Nothing"

Plussat: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Miinukset: "It wa super cold on my second flight. Small plane, rather loud."

Plussat: "Landing and take off."
Miinukset: "Nothing. Everything was great!"

Plussat: "On time"

Plussat: "The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through."
Miinukset: "Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long."

Plussat: "They seem to have more time for the passengers then other airlines do"

Plussat: "Short flight"
Miinukset: "Delayed for some unknown reason"

Miinukset: "Old, small seats, no tv, no WiFi"

Plussat: "We were rerouted through Philadelphia."

Plussat: "The crew was very good. The made sure we were informed and helped get people rebooked."
Miinukset: "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"

Miinukset: "Flight delays and cancellations."

Plussat: "Good communication from the captain"
Miinukset: "The delays"

Plussat: "Great service."

Plussat: "Good and entertainment"
Miinukset: "I have short legs so the long flight was uncomfortable. A stop of some sort would helpnif offered"

Plussat: "Late..."

Plussat: "Called 1-800 hotline and got a new flight"
Miinukset: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."

Miinukset: "Only served half people beverages. No entertainment"

Plussat: "Nothing"
Miinukset: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."

Miinukset: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."

Plussat: "Wider seats."
Miinukset: "N/A"

Miinukset: "I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?"

Plussat: "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
Miinukset: "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."

Miinukset: "delayed 2 hrs in perfect weather"

Plussat: "straight through flight no connection. Crew was friendly and smiled."
Miinukset: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."

Plussat: "The crew was friendly and competent."
Miinukset: "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."

Plussat: "In flight entertainment options. new, clean aircraft."
Miinukset: "Seat comfort. All the money spent on aircraft amenities, technology, storage, etc. Why not more comfortable seats?"

Miinukset: "Delayed flight, moderately friendly crew, moderately comfortable flight, expensive."

Plussat: "The flight staff did the best they could for how few of them there were."
Miinukset: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."

Plussat: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Miinukset: "All was good."

Plussat: "Assigned seating, snacks, touch screen media feature."
Miinukset: "Staff could have been more friendly."

Plussat: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Miinukset: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."

Miinukset: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."

Plussat: "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
Miinukset: "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."

Plussat: "The staff tried to help as much as possible."
Miinukset: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."

Miinukset: "They didn't give my parents who are in their 80s seats together, that's not right."

Plussat: "Friendly and prompt service."

Plussat: "Pretzels and drinks."
Miinukset: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."

Plussat: "Nothing. Was a lot of waited, the people were mad rough."
Miinukset: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."

Plussat: "Tv in front of every seat, how far the seats reclined."

Plussat: "boarding was well organized and flowed well crew was nice and courteous"
Miinukset: "Seats seem quite narrow standard fare of biscuits to go with drink"

Plussat: "On time."

Plussat: "Crew was friendly. Made the connection!!!! Only made it because arrival and departure gates were adjacent but I was very pleased that they had not closed the doors at 8 minutes before departure time."
Miinukset: "Long delay to take off caused by: delay in plane arrival, extra security check of carry on baggage due to deplaning passenger, missed time in takeoff queue."

Plussat: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Miinukset: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"

Miinukset: "The clarity about baggage fees, really unclear and very expensive."

Plussat: "The on-board entertainment"
Miinukset: "More food, more water"

Plussat: "It was Okay"
Miinukset: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"

Plussat: ":("
Miinukset: ":("

Miinukset: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"

Plussat: "Newer planes, good service"
Miinukset: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."

Plussat: "Nice seat (I paid €48 euro for more legroom) and the food was decent and the movie selection good."
Miinukset: "TAP's boarding procedure is a bit of a mess. We had to wait an extended period of time to board and no information was given. Also keep in mind you have to pay extra for luggage, which is a real deal-breaker when traveling for extended periods of time."

Plussat: "Really great"
Miinukset: "Need entertainment"

Plussat: "The crew was great."
Miinukset: "My baggage did not get delivered to the final destination, that could have been handled better."

Miinukset: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."

Plussat: "Very modern aircraft, good (but not excellent) food, small bathrooms"
Miinukset: "It was not made clear that I would have to pay for my baggage extra - it was $120 to check one bag! Boarding was slow and pretty awful and that you have to pay for any seating in advance is just awful! Also JustFlly wasn't able to actually assign the seats I had chosen was a real turn off. Bad term"

Miinukset: "Gate location information delayed until last minute!"

Miinukset: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."

Plussat: "Plane was clean & crew were kind"

Plussat: "Self checkin, there was no line and things moved quickly."
Miinukset: "Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood."

Plussat: "The crew on both flights were despite the first flight being delayed by 2 hours."
Miinukset: "More communication with the passengers."

Miinukset: "Seats do not recline on this plane."

Plussat: "The crew was nice in the cabin."
Miinukset: "The Check in people were insanely rude. They made me pay 50 Euro for my carryon. The size was fine but it weighed more than 7 kilo. There was no problem outbound and plenty of people had bigger carryons"

Plussat: "I would def use this airline again."
Miinukset: "The only issue was they’re weren’t any outlets to charge your phone or laptop"

Miinukset: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."

Miinukset: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"

Miinukset: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"

Miinukset: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Miinukset: "The marked delay"

Plussat: "Crews,"
Miinukset: "Food's portion"

Plussat: "great seats, great egg tarts and easy check in"

Plussat: "Liked connections and price. Nice crew."
Miinukset: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."

Plussat: "Very nice flight. Complimentary wine, meals and movies. We were in Economy Plus so the leg room was quite good."

Miinukset: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."

Plussat: "Good food. More or less on time."
Miinukset: "No electrical outlets."

Plussat: "Excellent layout, excellent service."

Plussat: "direct flight to Porto on this airline."
Miinukset: "too small seating and leg room. meal options could be better."

Plussat: "Staff courteous compared to our previous TAP FLIGHT"

Plussat: "Very good staff"
Miinukset: "They ran out of my food choice after the 2nd row of business business class. Their video is 20 years out of date, and for business class a disgrace"

Plussat: "Very smooth"

Plussat: "The crew provides a good service"
Miinukset: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Miinukset: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"

Plussat: "Very friendly personnel at gate."
Miinukset: "Arrogant crew. Hid in galley behind curtain for most of the flight. For several hours not even the offer of a cup of water! No possibility to charge electronics in economy class. Charge of $ 75.00 for first bag on an international flight?!? We're not talking about a budget airline, but THE airline of Portugal!"

Plussat: "Cancelled our flight, at 4am. Did not give a reasonX"

Plussat: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Miinukset: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."

Plussat: "Good staff, Quick flight, Easy flight no problems. The biscuits are tasty."
Miinukset: "Seats need an inch or two more leg room for me, the biscuits they gave out were tasty but would of been really nice to have a sandwhich. But that's air travel these days. There was a slight problem with the air craft before we took off. Air conditioning was off and the door were closed while we sat there for 15 mins. They kept us well informed though, not the end of the world."

Plussat: "Just about everything"
Miinukset: "The connecting flights with BLUEJET"

Plussat: "Plane wasn't fully booked so the seating was more comfortable."

Miinukset: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"

Plussat: "No delays, quick boarding and deboarding, friendly staff."
Miinukset: "Very limited legroom, no free checked bag without MileagePlus status."

Plussat: "My first time flying tap and I was impressed. Everyone was friendly and helpful. Planes seemed very clean, and gave me the impression that they are probably well maintained."

Plussat: "Flight was overbooked. TAP Portugal removed me from the flight without warning (I was already at the airport, with plenty of time to spare), and is now making it nearly impossible to get a refund. Would NOT recommend flying with them."

Miinukset: "This airline consistently overbooks all of their flights. I bought my ticket 3 months prior and checked in 10 hours beforehand and was put on standby along with 5 others in the same situation. When we spoke to the TAP people at the gate they proceeded to tell us that they are used to this and it happens on every flight!!!!! I cannot believe that their is an airline that is so greedy that they purposely overbook their flights! It almost ruined our entire trip because we almost missed two connection flights and they did not care at all."

Plussat: "Staff, online check in, plane, in flight soft drink"
Miinukset: "Small delay, (about 10 minutes), but this happens"