Etsi halvat lennot reitille Helsingistä $[13127-Minneapolisiin

Plussat: "Always helpful cabin staff and very efficient"
Miinukset: "Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )"

Plussat: "This is the way to fly long haul."
Miinukset: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."

Miinukset: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."

Plussat: "Nothing really, seems everyone is underwhelming in this market"
Miinukset: "Quality of food and service"

Miinukset: "Food"

Miinukset: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."

Miinukset: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."

Plussat: "such a big difference in size of aircraft, very comfortable and great crew."

Plussat: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Miinukset: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."

Plussat: "Great crew. Very kind and efficient."
Miinukset: "American carriers seem to enjoy poor seat ergonomics."

Plussat: "Amazing and helpful crew. Great seat."

Plussat: "The crew were all excellent"
Miinukset: "Dinner choice was poor. Starter was just a few salad leaves."

Plussat: "The crew on Virgin Atlantic was superb!"

Plussat: "The crew where awesome and catered to every need and requirement."
Miinukset: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."

Plussat: "Comfy, nice crew, attentive."
Miinukset: "Nowt"

Miinukset: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."

Plussat: "The crew was maybe average, that was still the best point."
Miinukset: "Extremely tight space. The food was almost inedible. Awful."

Plussat: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Miinukset: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."

Plussat: "Crew were wonderful when I was nauseous from turbulence"

Plussat: "I had one of the few empty seats next to me."
Miinukset: "The food is awful. Not enough toilets."

Plussat: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Miinukset: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."

Plussat: "Great attentive service, good food and in-flight entertainment"

Plussat: "Limited numbers in the top deck, silence, service and deplaning first."
Miinukset: "Food has to much of an asian slant."

Plussat: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Miinukset: "Lack of importance shown to safety of young children."

Plussat: "Everything except the food"
Miinukset: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."

Plussat: "Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay."
Miinukset: "Plane was delayed for 3 hrs. That's a bummer."

Plussat: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Miinukset: "Nothing. Trip both ways were outstanding."

Plussat: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"

Plussat: "Everything was good in this flight"
Miinukset: "N/A"

Plussat: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Miinukset: "Nothing"

Plussat: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Miinukset: "The crew speaks to quick and the Australian accent is not always easy to understand"

Plussat: "Staff. Very couteous.polite. friendly."
Miinukset: "Good.entertainment choices."

Miinukset: "No flight"

Miinukset: "Missed connection to SFO"

Miinukset: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"

Miinukset: "The flight change the gate number immediately so I missed my flight"

Miinukset: "One particular female member of crew could do with a refresher course in customer care service !!!!! I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right) I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!"

Plussat: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Miinukset: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"

Plussat: "We paid extra for exit row seats so we had good leg space"
Miinukset: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."

Plussat: "The cabin crew were excellent!"
Miinukset: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."

Plussat: "2 bags each 23 kilogram each total 46"
Miinukset: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"

Plussat: "Smoothest long flight I’ve ever had. No hassles checking in, boarding or leaving the aircraft. Bags checked through to final destination without any problem. Good employees at the check-in counter and at the boarding gate. Service was good at LAX."
Miinukset: "Cabin service somewhat spotty. I was not served breakfast and had to ask for a meal even though all those sitting around me were served. My wife did not get the coffee she requested even though it was promised twice. Trash accumulated at our seat making use of the tray awkward. I tried to pre-pay for extra luggage on-line before the flight but the web site would not allow me to do so. We paid $100 per extra bag at check-in."

Plussat: "The selection of entertainment"
Miinukset: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."

Plussat: "Food and entertainment was excellent"
Miinukset: "Staff seemed a bit stressed and busy but very efficient"

Plussat: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Miinukset: "seat comfortable and let space"

Miinukset: "You charged me for a checked bag. This wasn't made clear when I booked the flight."

Plussat: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Miinukset: "I have no complaints."

Plussat: "Nothing really!"
Miinukset: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."

Plussat: "Na"
Miinukset: "Na"

Plussat: "Seat was ok."
Miinukset: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"

Miinukset: "Foddd no gud"

Plussat: "The customer service, the seats were comfortable and the food was great"

Plussat: "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"

Plussat: "Great service"

Miinukset: "Seat legroom"

Plussat: "As usual traveling with THY was perfect, all was OK. But pls when I buy THY tickets, it is mean that I want to travel with THY not with Anadolojet. Flight with Anadolojet Istanbul-Izmir was awful. The rest of the journey was awesome. Many thanks."
Miinukset: "In stead of Anadklujet could be THY :))"

Plussat: "Everything."
Miinukset: "Nothing."

Plussat: "The plane was late for operational reasons - the team made efforts to make the delay as short as possible."
Miinukset: "The plane is really old - I could not adjust the air flow above my seat since it was broken."

Plussat: "the crew was good. The seat were not comfortable"
Miinukset: "food could have been tastier"

Miinukset: "Flight was delayed - missed connection in Istanbul"

Plussat: "Everything went well"

Plussat: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"

Plussat: "All was really good"
Miinukset: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."

Plussat: "Hostes are great"

Plussat: "I love the food❤️"
Miinukset: "2 hours delayed"

Plussat: "Everything"
Miinukset: "It was warm on plane"

Plussat: "Great good entertainment n crew provided warm and courteous service"
Miinukset: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Plussat: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Plussat: "Crew were great and the airane was clean."
Miinukset: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."

Plussat: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Miinukset: "My bag was lost"

Plussat: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Miinukset: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Plussat: "On time, friendly, good food"

Plussat: "Big plane, friendly staff, good food."
Miinukset: "Sometime, it gets a bit too cold."

Plussat: "Professional nice food"

Plussat: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."

Plussat: "Entertainment options good"

Plussat: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Miinukset: "No negative points to make."

Plussat: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Miinukset: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Plussat: "Comfortable seats, good food"
Miinukset: "Nothing"

Plussat: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Miinukset: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"

Plussat: "Nothing Really Nothing"
Miinukset: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Plussat: "Nothing"
Miinukset: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Miinukset: "Small seats in the economy class"

Plussat: "Food"
Miinukset: "Good food"

Plussat: "The food was excellent fresh and plentiful. The bathrooms were very clean"

Miinukset: "The worst airline I have ever flown with, worst disruption management"

Miinukset: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Plussat: "Everything"
Miinukset: "Would highly recommend"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Miinukset: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Plussat: "Facilities are really nice"
Miinukset: "I only got one boarding pass at the check in."

Plussat: "their services in the plain and they are very discipline as well"
Miinukset: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"

Plussat: "Friendly good service"
Miinukset: "Istanbul changing gate to get to such long walk"

Plussat: "New plane"
Miinukset: "Food and crew language proficiency."

Plussat: "I am a disabled passenger. Turkish look after me well."
Miinukset: "No complaints. Good service"

Plussat: "Boarding was completed very quickly. Flight arrived on time"
Miinukset: "Screens were very small Issue with with overhead space"

Plussat: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Miinukset: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."

Plussat: "Everything was better than expected."
Miinukset: "Nothing"

Plussat: "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."

Miinukset: "A lot of turbulence"

Miinukset: "Temperature control. Information about the delay"

Miinukset: "Temperature inside airplane extremely hot."

Plussat: "live tv, watched the formula one race"
Miinukset: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"

Plussat: "Went very smoothly. Very comfortable."
Miinukset: "Can't think of anything."

Miinukset: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"

Miinukset: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Plussat: "I reached y destination."
Miinukset: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."

Miinukset: "Good"

Plussat: "Clean Washrooms"
Miinukset: "N A"

Plussat: "Clean Washroom"
Miinukset: "N A"

Plussat: "N/a"
Miinukset: "Explain why there’s over a 2 hour delay"

Plussat: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Miinukset: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Miinukset: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"

Plussat: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Miinukset: "Super small plane."

Plussat: "Nothing"

Plussat: "The crew was excellent"
Miinukset: "Better breakfast and the seats weren’t very comfortable"

Plussat: "extra legroom of comfort plus zone"
Miinukset: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"

Miinukset: "Departure delayed by 1hr30"

Miinukset: "No issues at all"

Miinukset: "I fly regular this was an excellent flight"

Miinukset: "Good"

Plussat: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Miinukset: "Delta One is a bit jaded on this flight."

Miinukset: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Miinukset: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Plussat: "Efficient, cheerful crew"
Miinukset: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."

Miinukset: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."

Plussat: "Friendly, efficient crew"
Miinukset: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Plussat: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Miinukset: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."

Plussat: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Miinukset: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."

Plussat: "Food was decent and crew were nice enough"
Miinukset: "Seat space was small and cramped. Entertainment was poor unfortunately"

Plussat: "On time flight courteous service"
Miinukset: "Food"

Miinukset: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"

Plussat: "seating, food, service"

Plussat: "Boarding was quick Flight experience was good"
Miinukset: "Leg space was less Take off got delayed"

Plussat: "Everything went as planned!"

Miinukset: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Plussat: "Waiting in the departure lounce was ok"
Miinukset: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."

Plussat: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Miinukset: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."

Miinukset: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Miinukset: "-"

Miinukset: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"

Miinukset: "Too many interruptions on the inflight entertainment."

Plussat: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Miinukset: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."

Plussat: "Everything was perfect and most of all ON TIME Thank you Delta!"

Plussat: "Movies"
Miinukset: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Plussat: "Nothing"
Miinukset: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"

Plussat: "I love it when there is a TV screen at my seat."
Miinukset: "N/A"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "amazong"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Miinukset: "I felt I was badly treated and there was no instruction to what they where checking for. I am very incline to not recommended Lufthansa Airline to anyone. The notification for change of Boarding Gate did not reflect immediately."

Plussat: "Efficiency"
Miinukset: "Na"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Seating, Entertainment, Food"

Plussat: "Boarding was efficient. Crew was very professional and nice."
Miinukset: "Arguably the worst food I have ever experienced in Business Class. Entertainment was average. Seats not all that comfortable for sleeping on a 12 hour flight. Also, it was hard to hear the announcements over the PA system."

Plussat: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."

Plussat: "The attendents were very nice"
Miinukset: "It was a 4 hour flight with no entertainment"

Plussat: "Diner"
Miinukset: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."

Plussat: "The service was outstanding!"
Miinukset: "Someone stole my phone charger :("

Miinukset: "My flight got canceled. It is awful, extended my travel Time significantly."

Plussat: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."

Miinukset: "See first comment."

Miinukset: "Disappointed that the only snack was Pretzels. First meal was pretty good, but out of options for second meal when attendant reached me - no one wanted a curry hot dog six hours into eight hour flight."

Plussat: "Everything"

Plussat: "ground services"
Miinukset: "seats with little leg room"

Plussat: "Nothing!"

Plussat: "great crew"

Miinukset: "Late one hour. Apparently equipment failure"

Miinukset: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Miinukset: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."

Plussat: "on time"

Plussat: "Searing, comfort"
Miinukset: "Priority bags do not come first."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Nothing."
Miinukset: "The flight was delayed, they said due to weather, but would not let me off the plane to make other arrangements. Terrible customer service by partner airline, United. The airline did NOTHING to help me out."

Plussat: "Good gate agent, legroom was actually okay."
Miinukset: "Missing assigned flight (see previous flight comments), lack of crew service"

Plussat: "First time flying this airlines. The seats were comfortable and spacious. The entertainment options were excellent and the food service was regular and consistent."

Plussat: "my favorite airline"

Plussat: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."

Plussat: "nothing"
Miinukset: "its was very very bad bad bad bad its a shame for them very not good bed bed"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Nothing really. Seats are very uncomfortable, crumbled together with little space. Food quality is poor, selection of movies are very limited, tv screens are old, outdated screens. Poor selection of alcohol drinks, coffee is very poor. To be short, Typical american airline like delta or american airline with nothing good or special for transcontenintal flights. Does not allow 2nd luggage to check in without fee. For $1000 ticket I would expect more. There are a lot of companies who provide much better service for international flights: like Virgin Atlantic, British airways, Aeroflot, etc. I don't even want to mention Asian and Gulf company with much superior service. Boarding is nightmare, they make you stand for half an hour to board! Total rip off!!!"
Miinukset: "Stuardess and stuards were nice but nothing Else worth to mentioned. Quality of service poor to average at best."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "I want to have it. I was expecting a serious and major company as yourself to provide it in a 3.t hours flight. This is how low cost / charters looks like."
Miinukset: "I area where we did the check-in is horrible. I understand there are security issues but in Frankfurt airport it is much better then Munich and I expect you to find the answer how to have both needs."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."

Plussat: "It was nice to have both a dinner served in a timely manner, the additional option of drink offered and the snack before arrival. Staff working the flight were polite and friendly. Thank you for providing both a blanket and pillow - which its own Lufthansa pillow cover. Sadly the Anticipation of a Lufthansa flight still rests on the laurels of years of recognized quality. Sadly the Anticipation was greater than the rewards."
Miinukset: "It is always so much easier to come up with the issues - wish I had more to add on the previous section. ENTERTAINMENT. Headphones provided required a two-prong jack option. There was only room for one prong - so only one ear had sound. The sound perhaps due to this limitation was poor and I couldn't hear the track. Consequently I choose one film with subtitles - which was helpful. The cabin comfort overall was on the chilly side and required the use of the blanket for the whole trip. Meals - the dinner meal served was a nice selection. However, the dessert was still cold - affected flavor. I think a nice bar of chocolate would have been equally welcome as dessert option. There was a small Ritter - which was nice. Lunch or pre arrival snack - really a poor excuse for what was served as pizza. Very doughy and little filling. The tomato was ok but the other selection served - was not a good choice. Not sure what it was. Also had anticipated a warm cloth before landing as a refresher. The seating is incredibly narrow. While most planes are forced into less space, this ride was particularly uncomfortable. I know that there are different model planes each with its own space limitations, advantages or disadvantages, but - frankly, I had expected better from Lufthansa. Finally, by chance having flown to Europe by Swiss Air - I reluctantly have to say that their comfort level, meals and refreshing cloth made it a more comfortable flight."

Miinukset: "Seating to small and tight I am only 5'11 175 lbs"

Plussat: "missed my connecting flight to hawaii, Lufthansa, put me up in a room and feed me, thank you. Plus got me on the next flight out."
Miinukset: "if I could have got off the plane quicker I maybe could have made my flight. took 20 minutes to de de board"

Miinukset: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."

Miinukset: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."

Plussat: "All the services were great."
Miinukset: "Everything was perfect."

Plussat: "Nothing much"
Miinukset: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"

Miinukset: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "the diverse amount of films"
Miinukset: "the food could have been better."

Plussat: "Cool crew"
Miinukset: "More leg space on economy section"

Plussat: "SAS does it right with entertainment and food."

Miinukset: "Luggage fee were outrageous."

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Plussat: "The crew were fine and the boarding was efficient."
Miinukset: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."

Plussat: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Miinukset: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."

Plussat: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Miinukset: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."

Miinukset: "Small seats. food was horrible."

Plussat: "Movies"
Miinukset: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."

Miinukset: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Plussat: "The food."
Miinukset: "The seat are so narrow"

Plussat: "Excellent service and food."

Plussat: "Fair leg space, kind stewards."
Miinukset: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "Excellent all around. Super smooth, friendly and fast!!"

Plussat: "Really good price, excellent service."
Miinukset: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"

Miinukset: "flight was canceled and I have not heard back from SAS"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."

Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."

Miinukset: "I didn't get any veg options for my dinner at all"

Plussat: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Miinukset: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Plussat: "Seat room good. Food very good. Flight attendants excellent."
Miinukset: "Nothing comes to mind at this time."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "The seat next to me was open and they moved someone over next to me."

Miinukset: "Older plane with no entertainment"

Plussat: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Miinukset: "The food was not so good. It looked like they were really trying to cut corners with very small portions."

Miinukset: "Mostly junk food"

Miinukset: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."

Plussat: "Comfortable seats, nice selection of movies. The best price at that time."
Miinukset: "Crew attitude was not pleasant: no smile, no "you're welcome", as they were robots. Food was terrible."

Plussat: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Miinukset: "The slight delay due to something not being able to lock."

Plussat: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Miinukset: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."

Plussat: "Short flight, friendly crew."

Plussat: "Everyone was friendly and helpful."
Miinukset: "Would have liked more options for Movies."

Miinukset: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."

Miinukset: "I didn't.t like your movies selection? Not very current. the food was awful. Not being able to book a seat until I arrived from Amsterdam."

Plussat: "Was told to collect our luggage and buy a new ticket!!!!"
Miinukset: "Wasn't allowed to board connecting flight"

Plussat: "It flew"
Miinukset: "The effort put in to work with change of plans"

Plussat: "Flight was perfect, but..."
Miinukset: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."

Plussat: "Business class upgrade was very nice. Food was good and entertainment options were above par. Loved the quality of the pillows and blankets. Also loved the fresh fruit and candy snacks."
Miinukset: "The gate agents refused to provide my boarding pass until the entire plane had boarded already. I was one of the last people on. I wasn't given a reason for this or assured I wouldn't be put on a later flight. This caused a lot of stress during my layover."

Miinukset: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."

Miinukset: "I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."

Miinukset: "That it was cancelled"