Etsi halvat lennot reitille Minnesota $[81-Suomeen

Plussat: "Great crew."
Miinukset: "Nothing!"

Miinukset: "Provide earphones or headphones"

Miinukset: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."

Miinukset: "WiFi"

Plussat: "Good service great aircraft"
Miinukset: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"

Plussat: "N/A"
Miinukset: "N/A"

Plussat: "I didn't fly from Minneapolis to Los Angeles"
Miinukset: "I didn't fly from Minneapolis to Los Angeles"

Plussat: "The landing was super smooth! Compliments tip the pilate:-)"
Miinukset: "N/A"

Plussat: "all good"
Miinukset: "unsure"

Miinukset: "No delay"

Miinukset: "Plane was too hot"

Miinukset: "Nothing my timing was a bit off it all worked out well"

Miinukset: "Couldn't have been better"

Miinukset: "Slow WiFi"

Miinukset: "I’m would be much better if I can sit by my husband."

Miinukset: "Wifi was not working"

Plussat: "The guy announcing the boarding was a hoot! Great sense of humor."

Plussat: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Miinukset: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"

Miinukset: "It made no sense to board an hour and a half before takeoff."

Plussat: "Attendant was friendly and efficient."
Miinukset: "No beverages or snacks."

Plussat: "Typical Delta efficiency and comfort."

Plussat: "Tried the free WiFi and movies"

Plussat: "Everything"

Miinukset: "Bought a brand new suitcase and Delta staff broke one of the wheels!"

Plussat: "The plane went where it was supposed to go."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "I'm very satisfied."
Miinukset: "No comemt"

Plussat: "Layout of aircraft"
Miinukset: "Couldn't find USB port."

Plussat: "Wonderful experience with the staff."
Miinukset: "No complaints."

Plussat: "Service"
Miinukset: "Comfort"

Miinukset: "Late. No legroom"

Plussat: "On Time"

Plussat: "On Time"

Plussat: "On time"

Plussat: "I love Delta. Smooth boarding. Quality service. Keep it up!"

Plussat: "on time"

Plussat: "Pilot kept us updated on the weather siuation."
Miinukset: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."

Miinukset: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"

Plussat: "Treated with the utmost courtesy"

Plussat: "Not too much this leg!"
Miinukset: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"

Plussat: "Exit sear so plenty of room"
Miinukset: "Changed gates without notification"

Miinukset: "Same as above"

Plussat: "On time and very smooth boarding"
Miinukset: "Nothing"

Miinukset: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."

Miinukset: "Same as above."

Miinukset: "Lunch sandwich was too spicey"

Plussat: "Pilot got us through rough skies with ease and landed beautifully. Also managed to get us back on schedule. Very pleasant."
Miinukset: "Small craft commuter service. Nothing to compare to."

Miinukset: "we had to get off plane and use another one. a hr delay but it wasn't that a bad .better to break down on the ground than in the air"

Plussat: "EVERYONE WAS FRIENDLY"
Miinukset: "NOTHING ON THIS PART TRIP WAS FINE"

Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Miinukset: "Flight got cancelled"

Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."

Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"

Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."

Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plussat: "Friendly and efficient crew. Flights were on time if not even early."

Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Plussat: "Everything OK"

Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."

Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"

Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Miinukset: "You are almost always late!"

Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."

Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Miinukset: "Amesterdam airport employee was really rude"

Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Miinukset: "Two hours delay in the start."

Miinukset: "old plane, tight and uncomfortable"

Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"

Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Plussat: "Arriving more or less on time"
Miinukset: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Plussat: "Nothing"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Plussat: "On time."
Miinukset: "No negative"

Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Plussat: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Miinukset: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Plussat: "Staff, service"
Miinukset: "Nothing"

Plussat: "Excellent service"
Miinukset: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."

Plussat: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Miinukset: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "The plane was nice and comfortable. The flight was only about 40 minutes."
Miinukset: "Everything was fine. A very quick, easy flight at the end of a long day for me."

Miinukset: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"

Miinukset: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."

Miinukset: "Only serving beef as meal in economy was not great. A choice would be better."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "no peanuts?"

Miinukset: "frankfurt airport security is a nightmare"

Plussat: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Miinukset: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."

Plussat: "Crew was very pleasant."
Miinukset: "There were no announcements at all about the delays! It was confusing and poor service."

Plussat: "na"
Miinukset: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."

Plussat: "Very professional crew"
Miinukset: "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."

Plussat: "Too many crying babies!"

Miinukset: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."

Plussat: "Nice crew! New A320!"
Miinukset: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."

Plussat: "The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door."

Plussat: "No problems. I was satisfied"

Plussat: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Miinukset: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Miinukset: "There was no food or entertainment offered."

Plussat: "Flight arrived on time. No issues."
Miinukset: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."

Plussat: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Miinukset: "Nothing--it was a good flight - on-time and with little turbulence."

Miinukset: "No food or even water"

Plussat: "Excellent service and food."

Plussat: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Miinukset: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."

Plussat: "On time, easy boarding"
Miinukset: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Plussat: "premium economy"
Miinukset: "nothing, it was great!"

Plussat: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Miinukset: "There was no snack served."

Plussat: "Softest landing ever"
Miinukset: "Not much entertainment but a domestic flight"

Plussat: "Airplane was fine"

Miinukset: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"

Plussat: "Nothing"
Miinukset: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."

Miinukset: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Legroom"

Plussat: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Miinukset: "Smaller than average seat size."

Miinukset: "A landing card us required from each non EU passport holder. No mention of this was ever made, and we stood in front of an open customs desk filling out the forms we could have done at leisure during the flight. A lot of other stuff was poor -- seat pitch, no free food, etc. but this was one simple thing other airlines usually do."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."

Miinukset: "My first flight was canceled. I'm still in Barcelona."

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"

Plussat: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Miinukset: "Could use some improvements on comfort and efficiency"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Miinukset: "SAS overbooked the flight and changed our entire group's seats. The attendant at the front desk was very rude during this whole process. We eventually got middle seats in the middle row. During the flight, the flight attendant forgot to give my friends their meals but everyone sitting around them received meals. When we used the overhead button to inform them of this discrepancy they didn't respond for over 30 minutes. We eventually found someone in the aisle that was able to help get the attention of the flight attendant. The overall interaction with the flight attendants was terrible. There is no such thing as customer service with this airline company."

Plussat: "Introduce meals even to economy class"

Plussat: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Miinukset: "wifi - never worked"

Plussat: "great plane and food and crew"
Miinukset: "cant pre book luggage way too expensive for bags"

Plussat: "Not enough space to store items."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "There was a good choice of movies to watch while in flight. Boarding was quick and easy and all of the crew members were very nice. The woman I was sat next to was very quiet and was very nice and courteous. All in all a pretty good flight"
Miinukset: "The seats weren't very comfortable, but then no seat is comfortable after 8 hours. I can't complain too much. The food was much better than I remember it being ten years ago when I last flew internationally, but still not the best."

Plussat: "Food, WiFi and cheap business upgrades"
Miinukset: "Delay and lost baggage both ways."

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "everything"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "All is satisified."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Arrived safely"
Miinukset: "Warm bus at the Reykjavik airport"

Miinukset: "Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?"

Plussat: "Crew was friendly, food was pretty good and I like that when they made announcements we could hear them. With some airlines the crew mumbles and one can’t hear a thing. So thank you for speaking loudly and clearly. Also, the seats were actually pretty comfortable."
Miinukset: "The shuttleling between terminals at the airport is Iceland is a bit unorganized and the wait is long; or at least seems that way when a person is jet lagged."

Miinukset: "I was very disappointed that it cost me 152.00 to check one bag."

Miinukset: "I was unaware of not being able to have my personal item with me when in row 9, so i tried to grab what I needed out of my bag- but was VERY rushed by the crew. No access to entertainment for that 6 hours."

Plussat: "Nothing remarkable."
Miinukset: "No food at all not very comfortable seats."

Plussat: "Very well handled and friendly staff"
Miinukset: "Personal carry on item size is absurd . Out our small personal backpacks were deemed too large so we’d had to check our other carry on bag"

Plussat: "Good movie selection."
Miinukset: "Costed 70 dollars to check my bag I, I didn’t see that coming. Don’t forget your headphones. Also wasn’t any snacks on the 6 hour plane ride. They did have drinks though."

Miinukset: "Let know all the hidden costs before buying tickets"

Plussat: "Quick and easy boarding passes where in my IPhone wallet. Made it a breeze"
Miinukset: "Nothing not to like"

Miinukset: "Longgggggg wait time checking in. Not enough gate agents"

Miinukset: "Seat comfort"

Miinukset: "Our flight was delayed two hours and we were given no notice beforehand."

Miinukset: "The flights were booked too closely. We sat in Minneapolis for over an hour after departure time because they didn’t have crew enough to load baggage. That is unacceptable for the price paid and has messed up our vacation."

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "On time. Luggage arrived to destination."

Plussat: "Nothing I want my money back."
Miinukset: "My flight to Iceland got cancelled. So I didn't fly back from there. I want my money back!"

Plussat: "Courteous staff"

Plussat: "Very professional staff. Boarding went fine...they actually boarded the back of the plane first! Way to think logically! I expected to bring my own snacks, so can't really rate the food."
Miinukset: "Same issues most have...Cramped seating, no leg room."

Plussat: "The price was fantastic for a round trip flight from the US to Europe."
Miinukset: "As is with all airlines, boarding and deplanting was awful. The airport in Iceland left a bit to be desired, but I don't know that you can really fault the airline for that."

Plussat: "Servers in uniform."
Miinukset: "Lost luggage."

Plussat: "Soft music and a bottle of water welcomed us. The technology to learn about Iceland , safety features of airplane and avaiblity to movies, music etc was outstanding!"
Miinukset: "The construction at Iceland airport but understand must do this."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Miinukset: "No attempt to resolve missed connection and customer service was awful and rude. We were on our own to book new flights and find a hotel. We also had to pay additional fees."

Miinukset: "No food offered. Attendants were not vigilant in trash collection. After being told specifically that my bag WOULD get to Munich with no trouble, BOTH of my bags were left behind as well as the bags of many other passengers."

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Non"
Miinukset: "Non"

Plussat: "Kindness and flexibility of staff with health concern."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Plussat: "Nothing to complain about. Satisfied customer."

Plussat: "Free water was a nice touch. Being able to track progress with seatback screen was nice too."
Miinukset: "Gate agent at MSP told us our bags were checked through to our final destination in Bergen; he should have also explained that although bags are checked through you still have to physically get them at Reykjavik to go through Customs."

Plussat: "Check in was easy"
Miinukset: "Right in next to the bathroom. It smelled bad the whole 6 hour trip."

Plussat: "The flights felt short and were comfortable. The layovers were not long and everything was on time."
Miinukset: "There was no food provided even though it was international."

Miinukset: "Everything"

Plussat: "Seats weren't cramped, crew was friendly, seemed very efficient. It's like the Southwest Airlines/virgin of international travel"

Plussat: "Surprised that on a trans- Atlantic flight food was not provided at no cost, even a cookie or peanuts."
Miinukset: "Our luggage did not arrive in Brussels at end of our flight, as of 1730 next day we still don't have belongings. I now have to shop for toiletries and clothing that I bought especially for my vacation. Very disappointing."

Miinukset: "Still looking for my checked bag. Seat are very uncomfortable."

Plussat: "Being notified of delays"
Miinukset: "Delays....no one picked up our trash on board until we were landing."

Plussat: "They really took care of us. No one controls the weather and the delays caused by it. Icelandair helped make that delay as comfortable as possible."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "It is a very nice flight across the Atlantic. I would and have taken it multiple times."
Miinukset: "The food options are not very great but it's what to expect why getting a cheaper flight. I'd rather have it this way than pay extra overall for better food."

Miinukset: "Our flight left late so we missed our connection to Paris."

Plussat: "Easy check in. Missed connection was handled quite well with luggage not lost and hotel, taxi and food provided for the lay over."
Miinukset: "Missed connection"

Miinukset: "Should never of booked with only 50 minutes to next connection, plane was late on first leg, rebooked on another flight changing planes twice and came in 8 hours later then planned."

Plussat: "The planes were exceptionally clean and the staff were friendly and helpful. I would fly Icelandair again. So impressed!!"

Plussat: "Good flight, friendly flight attendants."
Miinukset: "Flight delayed, food not included, even on overnight."

Miinukset: "Our flight to Reykjavik was delayed due to the air traffic control strike and as a result, we were going to miss our connecting flight to Paris from Reykjavik. Iceland Air didn't have a representative at the gate in MSP (instead, they seem to have contracted employees from Sun Country to manage check-in and boarding) so they knew nothing about any connection flights and couldn't help us whatsoever."

Plussat: "Friendly staff, clean aircraft. Was very pleasantly surprised at how organized, clean, and neat things were. Will definitely be flying Icelandair again and will recommend to others. Also planning a trip to Iceland because it was just that great!"
Miinukset: "Terminal seating was limited but I believe they are renovating or under construction to address this issue. Was not that big of a deal to me or my boyfriend because we had been sitting for hours anyway. We just made ourselves comfortable on the floor."

Plussat: "Easy booking, checkin and boarding process. Overall a smooth experience."
Miinukset: "The seats were not of the typical comfort level that I have had on other international flights. It felt more like a longer-than-usual domestic flight."

Plussat: "Nice new plane. Friendly stewards."
Miinukset: "We still don't have the one bag we checked 30 hours after landing. The line to customs was unbelievable in Iceland. We were only changing planes, not staying, but we were funneled into a hallway with about 500 other people waiting for 6 customs agents to talk to every person and stamp every passport. We were very late for our plane, but they held it for us. Finally, although the interior of the plane was new and well appointed, the bottom seat cushion had very little cushioning. Compared to other airlines it was hard."